Administrative Medical Assisting 5th Edition Marilyn T. Fordney Linda L. French Joan Johnson Follis Presentation written by Alice Sweeney PowerPoint ®

Administrative Medical Assisting5th Edition

Marilyn T. Fordney

Linda L. French

Joan Johnson Follis

Presentation written by Alice Sweeney

PowerPoint® Presentation to Accompany

Unit 1

Professional and Career Responsibilities

Chapter 1

A Career As an Administrative Medical

Assistant

Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED. 1-4

Learning Objectives

Name some of the pioneers of medicine and their contributions

Describe the variety of career possibilities and areas of specialization open to those trained as administrative assistants

List personal qualifications of an administrative medical assistant


Learning Objectives

State the educational requirements for a job as a medical assistant

Describe typical duties of a medical assistant

Choose appropriate office attire Explain how medical knowledge can be

kept current


Performance Objectives

Enhance knowledge of medical terminology, interpret abbreviations, and accurately spell medical words

Use the Internet to obtain information on certification and accredited medical assisting courses


Heart of the Health Care Professional

Service Matching one’s attributes with the job Serving the needs of the patients Having an empathetic attitude


Evolution of the Medical Assisting Career

Medicine closely allied to religion(early times) Illness-punishment(God’s anger) First prescription 3000 B.C. Hippocrates “father of medicine” first to describe

diseases Other notable medical events(table 1-1) Previously physicians able to handle work load-

possible front office assist Medical Assistant role changing-more

responsibilities


Career Advantages

Both clinical and administrative skills Work availability National certification available

• CMA• RMA

Flexible hours Employed as Administrative or Clinical

Medical Assistant


Typical Duties of the Administrative Medical Assistant

Greets and receives patients Receives incoming telephone calls Schedules and reschedules appointments Executes banking responsibilities Collects payments and bills patients Prepares and documents patients’ charts Maintains inventory and orders supplies



Communicates with hospital personnel• Arranges hospital admissions• Schedules surgery• Advises the patient • Acts as physician liaison between the

physician and key hospital staff



Office manager• Hires• Trains• Reviews performance and salary• Terminates employees when necessary


Personal Qualifications

Exemplary personality characteristics• Dedication• Commitment• Integrity• Sensitivity towards others• Positive attitude• Willingness to learn and take on reponsibility• Like people and being able to get along with other

individuals



Secretarial skills• Typing/keying, filling, letter composition,

transcription• Command of English language• Basic math and computer skills• Medicolegal knowledge

Human behavior• Understanding human behavior



Communication Skills• Good oral communication skills• Nonverbal behavior• Listening and observing• Expected to show interest and concern• Tone of voice• Sensitive to ones feelings• Positive attitude• Ability to follow instructions


Personal Qualifications Client Service

• Willingness to serve patients• Put others’ needs first• Educate

Job Motivation• Initiative/high motivation• Confidentiality• Multitasks

Medical Assistant’s Creed(pg 13) Team interaction

• Treat with respect• Accept criticism• Show regard for authority



Understanding death and dying• Dealing with terminally ill patients• Familiar with living will and durable power of attorney• Elizabeth Kubler-Ross

– Stages of dyingo Denialo Angero Bargainingo Depressiono Acceptance


Professionalism

Maintaining a professional image• Work ethics traits

Personal image• Female grooming (handbook)• Male grooming

Health and physical fitness Accreditation

• CAAHEP(Commision of Accreditation of Allied Health Education Programs)

Certification/licensure/recertification Table 1-2


Keeping Current

Professional publications• Professional magazines• Newsletters• Certification review books

Educational seminars Research information on the Internet Membership in professional organizations


Stop and Think

A patient arrives and you ask him how he is. He responds, “Well, I won’t know until I find out my test results.” He also says, “The numbers probably haven’t changed and I’ll have to continue taking all of these pills.”• How might you respond to this patient?

Documents

Administrative Medical Assisting 5th Edition Marilyn T. Fordney Linda L. French Joan Johnson Follis Presentation written by Alice Sweeney PowerPoint ®