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Report ManagementAdministration Guide
Publication date May 27, 2020
Copyright ©2020 Primex. All rights reserved.
Printed in the USA.
Information in this document is subject to change without notice. The software described in this document is furnished under a
license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of those
agreements. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,
electronic, mechanical or otherwise, for any purpose, without the prior written permission of Primex.
OneVue is a trademark of Primex. All other trademarks are the property of their respective owners.
Primex is the leading provider of solutions to automate and maintain facility compliance, increase efficiencies, enhance safety and
reduce risk for enterprise organizations in the healthcare, education, manufacturing and government vertical markets. Primex delivers
solutions that utilize a facility’s existing network infrastructure to automate, monitor, document and report essential activities
performed by facility staff. Our solutions include synchronized time, automated critical notifications and bell scheduling, and
environmental and event monitoring.
Corporate Headquarters
965 Wells Street
Lake Geneva, WI 53147
Phone: 1-262-729-4853
Table of ContentsAbout managing report profiles ......................................................................................................... 4
Report profile settings ............................................................................................................. 4
Asset Summary report ............................................................................................................. 5
Probe Replacement report ........................................................................................................ 9
Monitored Asset Exception report ............................................................................................ 10
Monitored Asset Reading History report .................................................................................... 12
Monitored Asset State History report ........................................................................................ 13
Alert Evaluation report (temperature sensors only) ...................................................................... 15
OneVue Audit report .............................................................................................................. 17
User report .......................................................................................................................... 19
User Role report ................................................................................................................... 22
User Alert Rule report ............................................................................................................ 23
Create, view and update report profiles ............................................................................................. 26
Archive a report profile ................................................................................................................... 31
Technical Support ......................................................................................................................... 32
Page 3
About managing report profiles
Reports are generated by Report Profiles. A Report Profile is configured with custom settings and a report type. You
must be assigned to an Admin role to create and manage report profiles.
Report profile settingsFrom the settings available, you can customize the data included, the report time period, and how often a report is
generated.
• What is included in the report, which is determined by the OneVue solution.
• OneVue Sense: add Monitored Assets.
• OneVue 72MHz Sync: add Transmitters.
• OneVue Bluetooth Sync: add Bridges, Clocks, and Repeaters.
• OneVue Notify with Critical Notifications: add InfoBoards and Transmitters.
• OneVue Notify with Bell Scheduling: add Bell Controllers and Zones.
• Data fields included and how data is sorted.
By default, each report type has specific fields included. You can optionally remove fields or add available fields.
• Set the time period of data history to include.
Options include reporting on the number of previous days, weeks, months, calendar weeks, calendar months, or a
specific date range (manually generated only).
Monitored Asset Summary Report only (optional): set the 24 hour time period for each day.
• Set how often a new report is generated by OneVue.
There are four options including manual, daily, weekly, and monthly. The manual frequency can be set to a specific
date range for several report types.
• Set who receives report notifications.
When a new report is generated, each user receives an email report notification and the notification is listed on their
Dashboard To Do list.
Report types availableEach OneVue solution provides report types that are unique to its use and devices.
• Asset Summary Report [5]
Report provides the daily reading summary and the event history of Monitored Assets. The daily reading report data
includes the calculated average, minimum and maximum readings of all readings for each day, the count of readings
per day, and a summary for the report time period. The event history includes alert acknowledgments and comments,
logged alert resolutions, and state-change comments.
• Probe Replacement [9]
Report provides calibration and lifespan data for OneVue Probes with CertiTrak. Probe data includes the first use
date, last testing date, and days to recertification.
• Alert Evaluation Report (applies to temperature monitoring only [15] )
Page 4
Report provides an analysis of temperature data and operating conditions collected by OneVue Temperature Sensors
for the previous 7 days and recommendations based on the computed data. The report is designed to provide the
information needed by staff to detect patterns and serve as a source of intelligent, computed data to support
decisions or analysis of monitored temperature conditions.
• OneVue Audit Report [17]
Report provides an audit log of user login activity and configuration changes for the OneVue Sense Monitoring
solution. This report is designed to meet the auditing, compliance, security, and governance policies of many
regulated enterprises.
• Monitored Asset Readings History Report [12]
Report provides all reading history of a Monitored Asset.
• Monitored Asset State History Report [13]
Report provides all state change events of a Monitored Asset, including the date and time of each state-change
event, event details, and state-change comments added by users.
• Monitored Asset Exception Report [10]
Report provides only the Monitored Assets currently in a Warning or Alarm state. The state change events include
alert acknowledgments, state change comments, and corrective actions logged from an alert.
User reportsUser report types provide details of your OneVue users, from their assigned roles, device classes, and alert rules. These
reports can only be accessed by a user assigned to an Admin role.
• User Report [19]
The User Report provides details of each user, including their assigned Device Classes, Roles, and Alert Rules, and
indicates if a User Profile is inactive.
If a staff member is leaving your organization and you need to reassign their responsibilities, this report provides
what's needed to reassign their OneVue responsibilities to another user.
• User Role Report [22]
The User Role Report provides details of the Roles and Device Classes assigned to each user.
If you need to understand who has access to account data and features, this report provides what's needed to
identify who's assigned to specific Business Units or Locations and their assigned Roles.
• User Alert Rule Report [23]
The User Alert Rule Report provides who alert notifications are sent to for each Alert Rule and indicates if the rule is
enabled or disabled.
If you need to analyze who receives alert notifications, this report provides what's needed to ensure notifications are
being sent to the right staff and you have the right coverage.
Asset Summary reportReport provides the daily reading summary and the event history of Monitored Assets. The daily reading report data
includes the calculated average, minimum and maximum readings of all readings for each day, the count of readings
per day, and a summary for the report time period. The event history includes alert acknowledgments and comments,
logged alert resolutions, and state-change comments.
Page 5
The Report Profile that generates the report can be configured to include or exclude Monitored Assets in a Normal,
Warning, or Alarm state. By default, all states are included.
The following sections describe what's included in the report and an example of the report [8].
Report detailsMonitored Asset detail
The report is sectioned by each Monitored Asset and includes by assigned sensor a Daily Readings Summary and Event
History.
Sensor Information
NOTEState, High and Low Threshold, Logging Interval, and Check-in Interval setting data is the value of the
settings at the time the report was generated (Run Date).
• Sensor
Type of sensor. Represents the condition being monitored.
• State
State of the sensor at the time the report was generated (Run Date).
• Gateway ID
Sensor's 12-character MAC address.
• High Threshold and Low Threshold
Sensor's configured Normal Condition.
• Logging Interval
The Logging Interval is how frequent a sensor logs a reading and stores it into its internal memory. All logged
readings are then sent to OneVue at the frequency set the sensor's Check-in Interval frequency.
• Check-in Interval
The Check-in Interval is the frequency a sensor connects to the facility's network to send its logged readings to
OneVue. Also during each check-in, pending setting updates are downloaded to the sensor.
Daily Readings Summary (Every 24 Hours) detail
Provides a reading summary for each day.
For this section, the Report Profile that generates the report can be configured to include or exclude the fields (data)
below. By default, all fields are included.
• Date
Reading summary date. Date that all readings were logged that are included in the 24 hour summary.
Page 6
• AM Time / AM Reading
Time of and first reading logged after 12:00 AM.
• PM Time / PM Reading
Time of and first reading logged after 12:00 PM.
• Average
Calculated value of the sum of all logged readings divided by the total sample points (logged readings).
• Minimum
Lowest logged reading of the day.
• Maximum
Highest logged reading of the day.
• No. Readings
Total count of logged readings for the day.
• Summary line
Summary of the report time period including the following data.
Average of Average: calculated average of the average (sum of all logged readings divided by the total logged
readings).
Minimum: lowest minimum reading for the time period.
Maximum: highest maximum reading for the time period.
No. Readings: total readings logged for the time period.
Event History detail
Details all of the Monitored Asset events for the report time period. Events include state-changes, state-change
comments (User Comment), alert acknowledgments and comments (Acknowledge), and logged alert resolutions
(Resolution).
• Change Date/Time
Date and time the event occurred.
• State
State the Monitored Asset changed to during the event.
• Gateway
Monitored Asset's assigned sensor 12 character MAC address.
• Sensor Type
Type of sensor. Commonly represents the condition being monitored.
• Monitored Asset
Name of Monitored Asset.
• Event History
Identifies the type of event and the cause of the event.
• User
Identifies the user that logged/added the Comment details.
• Comment Date Time
Page 7
Date and Time the user logged the comment.
• Comment Type
Identifies the type of comment added to the stage-change event, which may be either of the below.
• Acknowledgement: user acknowledged an alert.
• Alert Resolution: user logged a resolution.
• State History Comment: user logged a comment to the Alert Resolution's State History.
• Comment
User logged information for the comment type.
Report example
Page 8
Probe Replacement reportReport provides calibration and lifespan data for OneVue Probes with CertiTrak. Probe data includes the first use date,
last testing date, and days to recertification.
The following provides details of what's included in the report and an example of the report.
Report details
• Probe Serial Number
Unique CertiTrak serial number.
• Asset Name
Name of the Monitored Asset assigned to the sensor.
• Sensor Name
Name of the sensor the probe is inserted in to.
• Gateway ID
Unique 12-character ID (MAC address) of the sensor device.
• First Use Date
Page 9
The date the probe was first inserted into the sensor device.
• Last Testing Date
Date of calibration documented in its Calibration Data Report.
• Days To Recertification
The number of days remaining until recertification is to be completed. The number of days is a system calculated
value defined by the account Probe Re-Certification settings.
Report example
Probe SerialNumber
Asset Name Sensor Name BusinessUnit
Gateway ID First Use Date Last TestingDate
ProbeRecertification
Days ToRecertification
A0017493 Demo Alert Usage Temperature-72:B4-1
Demo Alerts 00:1E:B3:8F:72:B4
2018-04-30 08:22:50PM
2017-08-29 Every 2 Years 381
A0017584 OR 2nd Floor Med Fridge(TR)
Temperature-A3:BC-1
OR 2ndFloor
00:1E:B3:8F:A3:BC
2018-05-03 08:43:33PM
2017-08-29 Every 2 Years 384
A0017640 Pediatric (MOB) Med Fridge Temperature-A7:72-1
Pediatrics 00:1E:B3:8F:A7:72
2018-04-12 12:27:57PM
2017-08-29 Every 2 Years 362
A0017614 Pharmacy Med Fridge (TR) Temperature-A7:75-1
Pharmacy 00:1E:B3:8F:A7:75
2018-03-28 06:41:47PM
2017-08-29 Every 2 Years 348
A0017574 Pharmacy Med Fridge #2(TR)
Temperature-73:DE-1
Pharmacy 00:1E:B3:8F:73:DE
2018-04-30 08:22:50PM
2017-08-29 Every 2 Years 381
A0017598 Pharmacy Spare Fridge (TR) Temperature-A7:83-1
Pharmacy 00:1E:B3:8F:A7:83
2018-06-07 09:35:26PM
2017-08-29 Every 2 Years 419
Page 1**Probe Replacement2019-03-15 - 2019-04-14
Signature:
Run Date: 2019-04-15 08:15:37 AM
Account: AAron Memorial Hospital-DEMO
Monitored Asset Exception reportReport provides only the Monitored Assets currently in a Warning or Alarm state. The state change events include alert
acknowledgments, state change comments, and corrective actions logged from an alert.
The following provides details of what's included in the report and an example of the report.
Report detailsReport heading detail
• Heading: displays the name of the Report Profile and the report date range.
• Date range: time period of data included in the report.
• Signature: when the report is manually generated (run now) by a user, the name of the user is displayed. If the report
was automatically generated by the schedule set in the Report Profile, no information is displayed and the signature
line can be used for written signature purposes.
• Run date: date and time the report was created.
Monitored Asset and sensor detail
• Report is sectioned by each Monitored Asset included in the report. Within each Monitored Asset section, a Daily
Readings Summary and State History is provided for each of its assigned sensors.
• Sensor Information: details the name of the sensor and its settings.
Page 10
Daily Readings Summary detail
Provides a reading summary for each day.
• AM Time / AM Reading
First reading logged after 12:00 AM of the day.
• PM Time / PM Reading
Last reading logged before 12:00 p.m. of the day.
• Average
Calculated value of the sum of all logged readings divided by the total sample points (logged readings).
• Minimum
Lowest logged reading of the day.
• Maximum
Highest logged reading of the day.
• No. Readings
Total count of logged readings for the day.
State History detail
Specifies the date and time of each state-change event and event details.
• Change Date/Time
Date and time the state-change event occurred.
• State
State the Monitored Asset changed to during the change event.
• Event History
Log of all state-change events made either by a system state change or manual stage change made be a user, and
the event comments added by a user. Comments are entered by a user from a Monitored Asset's State History.
Asset Acknowledgement detail
Provides the details of when an alert(s) was acknowledged and the comments provided by system users.
• Date/Time
When the alert was acknowledged by a user.
• Comment
Information provided by a system user when acknowledging the alert.
• User
Who acknowledged the alert.
Page 11
Report example
Asset: Room B321 Diff Pressure (Building A) Business Unit: AAron MemorialHospital-DEMO
Sensor Information
Sensor: Differential Pressure High Threshold: Logging Interval: 60 minutes
State: Normal Low Threshold: Positive 0.01 inH2O Reporting Interval: 480 minutes
Gateway ID: 00:1E:B3:8F:B1:F4 Alarm Delay: 5 minutes
Daily Readings Summary(Every 24 hours)Date AM Time AM Reading PM Time PM Reading Average Minimum Maximum No. Readings
2019-04-16 12:24 AM Positive 0.0 inH2O 12:25 PM Positive 0.0 inH2O 0.004 INH2O 0.0 INH2O 0.015 INH2O 24
2019-04-15 12:20 AM Positive 0.0 inH2O 12:22 PM Positive 0.0 inH2O 0.0 INH2O 0.0 INH2O 0.0 INH2O 24
2019-04-14 12:17 AM Positive 0.0 inH2O 12:19 PM Positive 0.0 inH2O 0.0 INH2O 0.0 INH2O 0.0 INH2O 24
2019-04-13 12:14 AM Positive 0.0 inH2O 12:16 PM Positive 0.0 inH2O 0.0 INH2O 0.0 INH2O 0.0 INH2O 24
2019-04-12 12:11 AM Positive 0.0 inH2O 12:13 PM Positive 0.0 inH2O 0.0 INH2O 0.0 INH2O 0.0 INH2O 24
2019-04-11 12:58 AM Positive 0.014 inH2O 12:58 PM Positive 0.015 inH2O 0.009 INH2O 0.0 INH2O 0.015 INH2O 26
2019-04-10 12:58 AM Positive 0.015 inH2O 12:58 PM Positive 0.014 inH2O 0.014 INH2O 0.013 INH2O 0.015 INH2O 24
2019-04-09 12:58 AM Positive 0.014 inH2O 12:58 PM Positive 0.014 inH2O 0.014 INH2O 0.013 INH2O 0.015 INH2O 24
2019-04-08 12:57 AM Positive 0.014 inH2O 12:57 PM Positive 0.014 inH2O 0.014 INH2O 0.013 INH2O 0.015 INH2O 24
2019-04-07 12:57 AM Positive 0.014 inH2O 12:57 PM Positive 0.014 inH2O 0.014 INH2O 0.013 INH2O 0.016 INH2O 24
2019-04-06 12:57 AM Positive 0.014 inH2O 12:57 PM Positive 0.014 inH2O 0.014 INH2O 0.013 INH2O 0.015 INH2O 24
2019-04-05 12:49 AM Positive 0.014 inH2O 12:57 PM Positive 0.015 inH2O 0.013 INH2O 0.0 INH2O 0.016 INH2O 27
2019-04-04 12:49 AM Positive 0.015 inH2O 12:49 PM Positive 0.015 inH2O 0.014 INH2O 0.013 INH2O 0.015 INH2O 24
2019-04-03 12:48 AM Positive 0.014 inH2O 12:48 PM Positive 0.014 inH2O 0.014 INH2O 0.014 INH2O 0.015 INH2O 24
2019-04-02 12:48 AM Positive 0.014 inH2O 12:48 PM Positive 0.014 inH2O 0.014 INH2O 0.013 INH2O 0.015 INH2O 24
2019-04-01 12:48 AM Positive 0.014 inH2O 12:48 PM Positive 0.014 inH2O 0.014 INH2O 0.013 INH2O 0.015 INH2O 24
2019-03-31 12:48 AM Positive 0.015 inH2O 12:48 PM Positive 0.015 inH2O 0.015 INH2O 0.014 INH2O 0.015 INH2O 24
2019-03-30 12:47 AM Positive 0.014 inH2O 12:47 PM Positive 0.015 inH2O 0.015 INH2O 0.014 INH2O 0.015 INH2O 24
2019-03-29 12:47 AM Positive 0.015 inH2O 12:47 PM Positive 0.015 inH2O 0.015 INH2O 0.014 INH2O 0.016 INH2O 24
2019-03-28 12:47 AM Positive 0.015 inH2O 12:47 PM Positive 0.014 inH2O 0.014 INH2O 0.013 INH2O 0.016 INH2O 24
2019-03-27 12:47 AM Positive 0.013 inH2O 12:47 PM Positive 0.014 inH2O 0.015 INH2O 0.013 INH2O 0.016 INH2O 24
Page 1Monitored Asset Exception Report2019-03-17 - 2019-04-16
Signature: Julie Lininger
Run Date: 2019-04-17 12:32:39 PM
Account: AAron Memorial Hospital-DEMO
Monitored Asset Reading History reportThe report provides the reading history of Monitored Assets.
The following provides details of what's included in the report and an example of the report.
Report details
• Asset Name
Name of the Monitored Asset.
• Business Unit
Business Unit assigned to the Monitored Asset.
• Device
Device ID of the sensor assigned to the Monitored Asset. The sensor readings are linked to the Monitored Asset and
displayed in the report.
• Recorded At
Date and time the reading was logged by the sensor.
Page 12
• Value
Reading value logged by the sensor.
• Normal Condition
The Normal Condition is the expected operating range or the condition of the Monitored Asset assigned to the
sensor. The settings vary based on the type of sensor and the condition being monitored.
• Alarm Delay
Alarm Delay sets the amount of time OneVue delays setting the sensor and its assigned Monitored Asset to an Alarm
state.
• State
State of the Monitored Asset at the time of the reading.
• Status
Status of the Monitored Asset at the time of the reading.
Report example
Asset Name Business Unit Device Recorded At Value Normal Condition Alarm Delay State Status
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 12:46:00 AM -17.0 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 01:46:03 AM -16.7 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 02:46:06 AM -13.4 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 03:46:08 AM -15.7 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 04:46:05 AM -15.9 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 05:46:13 AM -16.1 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 06:46:16 AM -16.5 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 07:46:19 AM -16.0 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 08:46:21 AM -15.9 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 09:46:24 AM -16.5 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 10:46:26 AM -16.5 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 11:46:29 AM -16.6 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 12:46:26 PM -16.8 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 01:46:35 PM -16.4 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 02:46:37 PM -17.0 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 03:46:39 PM -16.8 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 04:46:42 PM -16.3 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 05:46:46 PM -16.5 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 06:46:49 PM -16.9 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 07:46:52 PM -16.6 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 08:46:47 PM -16.1 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 09:46:59 PM -16.8 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 10:47:01 PM -16.7 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-07 11:47:03 PM -16.3 C -31.7 to 0.0 C 30 min Normal
Pharmacy Freezer (TR) Pharmacy 00:1E:B3:8F:73:DE 2019-04-08 12:47:06 AM -16.1 C -31.7 to 0.0 C 30 min Normal
Page 1*Pharmacy Readings2019-04-07 - 2019-04-13
Signature:
Run Date: 2019-04-15 08:19:14 AM
Account: AAron Memorial Hospital-DEMO
Monitored Asset State History reportReport provides all state change events of a Monitored Asset, including the date and time of each state-change event,
event details, and state-change comments added by users.
Page 13
The following provides details of what's included in the report and an example of the report.
Report details
• Monitored Asset
Name of the Monitored Asset.
• Business Unit
Business Unit assigned to the Monitored Asset.
• State
State the Monitored Asset changed to during the change event.
• Change Date/Time
Date and time the state-change event occurred.
• Location
Location assigned to the Monitored Asset.
• Event History
Log of all state-change events made either by a system state change or manual stage change made be a user, and
the event comments added by a user. Comments are entered by a user from a Monitored Asset's State History.
Report exampleText highlighted in yellow indicates an example of data logged by a user.
Page 14
Monitored Asset Business Unit Location State Change Date/Time Event History
Clinic Temp Hum Primex Sense Normal 2019-09-23 07:53:55 PM 2019-09-23 07:53:55 PM : System Change- Status Message Cleared
Clinic Temp Hum Primex Sense Normal 2019-09-23 07:53:55 PM 2019-09-23 07:53:55 PM : System Change- Status Message Cleared
2019-09-24 07:19:27 AM : User Comment by John Smith- Thermostat adjustment resolved alarm condition.
Clinic Temp Hum Primex Sense Warning 2019-09-23 07:50:53 PM 2019-09-23 07:50:53 PM : System Change - Out Of Range
Clinic Temp Hum Primex Sense Normal 2019-09-23 04:13:47 PM 2019-09-23 04:13:47 PM : System Change - Status Message Cleared
Clinic Temp Hum Primex Sense Alarm 2019-09-23 03:14:46 PM 2019-09-23 03:14:46 PM : System Change - Out Of Range, Past Alarm Delay
Clinic Temp Hum Primex Sense Warning 2019-09-23 02:44:44 PM 2019-09-23 02:44:44 PM : System Change - Out Of Range
Clinic Temp Hum Primex Sense Normal 2019-09-23 02:05:39 PM 2019-09-23 02:05:39 PM : System Change - Status Message Cleared
Clinic Temp Hum Primex Sense Warning 2019-09-23 01:52:37 PM 2019-09-23 01:52:37 PM : System Change - Out Of Range
Clinic Temp Hum Primex Sense Normal 2019-09-23 01:46:36 PM 2019-09-23 01:46:36 PM : System Change - Status Message Cleared
Clinic Temp Hum Primex Sense Alarm 2019-09-23 01:28:45 PM 2019-09-23 01:28:45 PM : System Change - Out Of Range, Past Alarm Delay
2019-09-24 07:18:56 AM : User Comment by John Smith- Room thermostat adjusted to meet temp/hum environment normal condition range.
Clinic Temp Hum Primex Sense Warning 2019-09-23 01:28:17 PM 2019-09-23 01:28:17 PM : System Change- Out Of Range
Page 1Monitored Asset State History2019-09-23 - 2019-09-24
Signature: John SmithRun Date: 2019-09-24 07:21:00 AM Account: Primex Sense
Alert Evaluation report (temperature sensors only)Report provides an analysis of temperature data and operating conditions collected by OneVue Temperature Sensors
for the previous 7 days and recommendations based on the computed data. The report is designed to provide the
information needed by staff to detect patterns and serve as a source of intelligent, computed data to support decisions
or analysis of monitored temperature conditions.
This report's Interval Settings are set by OneVue. The report is generated Manually and reports on the previous 7 days.
• A Manual interval requires the report to be run by a user and cannot be scheduled to be generated by OneVue.
• The reporting period is the previous 7 days, and cannot be changed by a user.
Report detailsSensor Summary detail
Provides state and setting details for the report time period.
Page 15
Report period detail
• Period
Start and end date of the sensor data collected and computed.
• Current Min-Max
The sensor’s Normal Condition minimum and maximum setting value. The Normal Condition (range/threshold) is set
to the expected, normal operating condition of its assigned Monitored Asset.
• Mean Temp
The average mean value of the readings for the reporting period; the calculated value of the sum of all readings
divided by the total sample points (readings).
• Currently in Alarm
Indicates if the sensor/Monitored Asset is currently in an active Alarm state.
• Current Alarm Duration
If currently in an Alarm state, it displays how long it has been in the current Alarm state.
• Current Alarm Type
If currently in an Alarm state, it indicates the condition (status) that resulted in the Monitored Asset and sensor
entering the current Alarm state.
• Average Duration of Alarm
The average amount of time in an Alarm state. Data computed includes all Alarm events for the reporting period.
• Percentage of Period in Alarm
Percentage in an Alarm state based on the time computed in the Average Duration of Alarm value. A higher
percentage is a key indicator to investigate and resolve the cause of frequent alarm events.
• Average Per day Above
The daily average of the readings above the maximum threshold (sensor's Normal Condition setting value) for the
reporting period.
• Average Per day Below
The daily average of the readings below the minimum threshold (sensor's Normal Condition setting value) for the
reporting period.
• Average Check-Ins Per Day
The average number of daily check-ins for the reporting period. The daily average of how many times the sensor
checked-in to OneVue for the reporting period. A higher percentage of check-ins may indicate that check-ins are
occurring more frequently due to out-of-range readings.
• Total Ready for this Sample
The total number of readings for the reporting period.
Daily Breakdown for period detail
• Date
Start and end date of the sensor data collected and computed.
• Check-Ins
The total number of check-ins for the specific date.
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• Total Readings
The total number of readings for the specific date.
• % Readings Below
Percentage of readings that were below the minimum threshold (sensor's Normal Condition setting value) for the
specific date.
• % Readings Above
Percentage of readings that were above the maximum threshold (sensor's Normal Condition setting value) for the
specific date.
• % Readings in Range
Percentage of readings that were in range of the sensor's Normal Condition for the specific date.
Report example
Asset: PAE RC Asset #1 Business Unit: Pre-Alert BU RCSensor Summary
Sensor Type: Temperature High Threshold: 22.0 C Logging Interval: 60 minutes
State: Normal Low Threshold: 20.0 C Check-in Interval: 480 minutes
Gateway ID: 00:F2:00:00:00:A1 Alarm Delay: 30 minutes Unresponsive Timeout: 960 minutes
Period CurrentMin-Max
MeanTemp
Currentlyin Alarm
Current AlarmDuration
CurrentAlarm Type
AverageDuration ofAlarm
Percentage ofPeriod in Alarm
Average Perday Above
Average Perday Below
Average Check-Ins Per Day
Total Readings forthis Sample
2019-03-29 01:39:02 UTC -2019-03-31 21:59:59 UTC
20.0 to22.0 C
22.1 No - - 8.8 hours 51.21% 56.3% 8.3% 0.0 62
Daily Breakdown for period 2019-03-29 01:39:02 UTC - 2019-03-31 21:59:59 UTC
Date Check-Ins Total Readings % Readings Below % Readings Above % Readings in Range
2019-03-29 0 21 0.0% 61.9% 38.1%
2019-03-30 0 21 0.0% 61.9% 38.1%
2019-03-31 0 20 25.0% 45.0% 30.0%
Recommendations
Asset appears to be too warm for your threshold. Please review the reading history data and consider adjusting your thermostat to a cooler temperature or adjusting your upperthreshold in OneVue to prevent alarm fatigue.You have an unresponsive error. Please check that your device is properly plugged in and that your Wifi network is running and properly configured on the sensor and in OneVue.
Page 1Pre-Alert Evaluation Report2019-03-25 - 2019-03-31
Signature: Joe SmithRun Date: 2019-04-01 02:59:53 PM
EXAMPLE
OneVue Audit reportReport provides an audit log of user login activity and configuration changes for the OneVue Sense Monitoring solution.
This report is designed to meet the auditing, compliance, security, and governance policies of many regulated
enterprises.
Only a user assigned to both the Account Admin role and Sensors Device Class can view this report.
The following details the setting changes and activity included in the report.
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Report detailsUser activity audit detail
• Monitored Asset setting changes
State, Business Unit, Location
• Sensor setting changes
Monitored Asset, Normal Condition (range), Alarm Delay, State
• Gateway (sensor) setting changes
Network, Keep Firmware At, Keep Radio Firmware At, Unresponsive Timeout, Check-in Interval, Logging Interval
• User setting changes
Role
• Reports
When a user generated a new report or viewed a report
User Login and Locked Users detail
• User Login History
Details the last log in by each user.
• Locked Users
List of users that have their log in access suspended. Their User Profile has been set to locked by an account admin.
Configuration Information detail
Provides details of any setting change. The audit details include what was changed, what the setting was changed to,
the system user that made the change, and the date and time the change was made.
• Entity Type: what type of system component was changed.
• Entity: the unique identifier of the system component; commonly its name or a device's unique 12-character device ID
(MAC address) or the last four digits of its ID (sensor).
• Changed Value: name of the setting changed.
• New Value: what the setting was changed to.
• Comment/Reason: if a state change was made by a user, details the comments added by the user.
• User: who made the configuration change.
• Date/Time: when the configuration change was made.
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Report example
Users Login Information
User Last log in
2019-01-25 08:24:32 AM
2019-02-14 02:29:43 PM
2019-02-22 02:49:36 PM
2019-02-25 09:41:01 AM
2019-02-25 09:42:30 AM
2019-02-25 01:52:17 PM
2019-02-26 10:59:23 AM
[email protected] [email protected] [email protected] [email protected] [email protected]
Locked Users
User
Last log in
Configuration Information
Entity Type Entity Changed Value New Value Comment/Reason User Date/Time
Report A XR report Run Manually Heather Irvine 2019-01-17 02:40:11 PM
Asset Heather Office New State Normal ok Heather Irvine 2019-01-18 08:54:37 AM
Sensor Temperature (25783) New State Normal ok Heather Irvine 2019-01-18 08:54:37 AM
Report A Critical Notification report Run Manually Heather Irvine 2019-01-21 02:37:30 PM
Report A Critical Notification report Run Manually Heather Irvine 2019-01-21 02:40:16 PM
Sensor Differential Pressure (14182) Alarm Delay 0 C Wagner 2019-01-22 08:55:45 AM
Asset Heather Office Business Unit Alphabetical BU Heather Irvine 2019-01-24 11:47:38 AM
Report BU Admin Asset Summary Run Manually Heather Irvine 2019-01-24 11:49:51 AM
Report A XR report Run Manually Heather Irvine 2019-01-24 03:50:08 PM
Report A Critical Notification report Run Manually Heather Irvine 2019-01-24 03:56:43 PM
Report A XR report Run Manually Heather Irvine 2019-01-28 09:56:13 AM
Report A XR report Run Manually Heather Irvine 2019-01-28 04:37:33 PM
Report A XR report Run Manually Heather Irvine 2019-01-30 09:23:17 AM
Report A XR report Reviewed Approved Heather Irvine 2019-01-30 09:24:19 AM
Report A XR report Run Manually Heather Irvine 2019-01-30 02:47:16 PM
Report A XR report Run Manually Heather Irvine 2019-01-30 02:48:32 PM
Report A Clock Warning report Run Manually Heather Irvine 2019-01-30 02:56:02 PM
Report A Clock Warning report Run Manually Heather Irvine 2019-01-30 02:58:28 PM
Report A XR report Run Manually Heather Irvine 2019-01-30 03:01:11 PM
Page 1Onevue Audit ReportSignature: Heather Irvine
Run Date: 2019-02-27 01:55:45 PM
EXAMPLE
User reportThe User Report provides details of each user, including their assigned Device Classes, Roles, and Alert Rules, and
indicates if a User Profile is inactive.
If a staff member is leaving your organization and you need to reassign their responsibilities, this report provides what's
needed to reassign their OneVue responsibilities to another user.
The following provides details of what's included in the report and an example of the report.
Report detailsReport heading detail
• Heading: displays the name of the Report Profile and the report date range.
• Signature: when the report is manually generated (run now) by a user, the name of the user is displayed. If the report
was automatically generated by the schedule set in the Report Profile, no information is displayed and the signature
line can be used for written signature purposes.
• Run date: date and time the report was created.
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• Account: OneVue account name.
User profile detail
The report is sectioned by each user added to the report, displaying their user name and email. Inactive is displayed
when a User Profile is deactivated, which the user cannot log in to OneVue and does not receive alert or system
notifications.
Within each user section, the following details are provided. If a user is assigned to multiple devices classes, Business
Units, Locations, and Alert Rules the report includes this level of detail.
• Device Classes: identifies the user's assigned Device Classes. It's recommended that a user is assigned to the Device
Classes for the OneVue solution deployed at your organization.
• Business Unit Roles: lists a user's assigned Business Unit and Role. A user may be assigned to more than one
Business Unit.
• Location Roles: lists a user's assigned Location and Role. A user may be assigned to more than one Location.
• User Alert Rules: lists the Alert Rules that generate alert notifications to the user during an alarm condition.
• Alert Name: name of the Alert Rule.
• Team: if the Alert Rule uses Team scheduling, identifies the name of the Team.
• Shift: if the Alert Rule uses Team scheduling, identifies the shift the user is added to.
• Escalation: identifies if the user receives alert and/or escalation notifications. Alerts Go To indicates the user
receives alert notifications and Escalate To indicates the user receives one-time escalation notifications.
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Report example
John Smith <[email protected]>
Device Classes: Clocks/Bridges, Sensors, Bell Controllers/Message Boards, Transmitters, Info Boards
Business Unit Roles
Account administrator
Location Roles
No roles assignedPrimex Example:
User Alert Rules
Alert Rule Name Team Shift Escalation
B Pharmacy - - Alerts Go To
C Clinic - - Alerts Go To
Clinic Team Shift 2 Alerts Go To
A Food Services - - Escalate To
Page 1User ReportSignature: John Smith Run Date: 2019-09-25 07:21:30
AM Account: Primex Example
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User Role reportThe User Role Report provides details of the Roles and Device Classes assigned to each user.
If you need to understand who has access to account data and features, this report provides what's needed to identify
who's assigned to specific Business Units or Locations and their assigned Roles.
The following provides details of what's included in the report and an example of the report.
Report detailsReport heading detail
• Heading: displays the name of the Report Profile and the report date range.
• Signature: when the report is manually generated (run now) by a user, the name of the user is displayed. If the report
was automatically generated by the schedule set in the Report Profile, no information is displayed and the signature
line can be used for written signature purposes.
• Run date: date and time the report was created.
• Account: OneVue account name.
User detail
If a user is assigned to more than one Business Unit or Location, multiple rows are displayed for each of the user's
assigned Business Unit or Location.
• User: first and last name and email address of the user.
• Active: indicates if the user is active (Yes) or deactivated (No).
• Role: the role assigned to the user by Business Unit or Location.
• Role Type: identifies if the role assigned is a BU (Business Unit) or Location.
• Entity (Location/BU): name of the Location or Business Unit the user's role is assigned to.
• Device Classes: identifies the user's assigned Device Classes. It's recommended that a user is assigned to the Device
Classes for the OneVue solution deployed at your organization.
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Report example
User Active Role Role Type Entity (Location/BU) Device Classes
John Smith <[email protected]> Yes BU User BU Primex Example
Bob Jones <[email protected]> Yes Account Admin BU Primex Example
Sue Smith<[email protected]> Yes BU Admin BU Clinic Clock, Sensor
Jan Reynolds <[email protected]> Yes Account Admin BU Primex Example Clock, Sensor, Transmitter, Info Board
Larry Geneva<[email protected]> Yes Network Admin BU Primex Example
Sam Donahue<[email protected]> Yes BU User BU Clinic
Page 1User Role ReportSignature: John SmithRun Date: 2019-09-24 08:16:41 AM Account: Primex Example
Clock, Sensor, Transmitter, Info Board
Clock, Sensor, Transmitter, Info Board
Clock, Sensor, Transmitter, Info Board
Clock, Sensor
User Alert Rule reportThe User Alert Rule Report provides who alert notifications are sent to for each Alert Rule and indicates if the rule is
enabled or disabled.
If you need to analyze who receives alert notifications, this report provides what's needed to ensure notifications are
being sent to the right staff and you have the right coverage.
Report detailsReport heading detail
• Heading: displays the name of the Report Profile and the report date range.
• Signature: when the report is manually generated (run now) by a user, the name of the user is displayed. If the report
was automatically generated by the schedule set in the Report Profile, no information is displayed and the signature
line can be used for written signature purposes.
• Run date: date and time the report was created.
Page 23
• Account: OneVue account name.
Report details
The report displays a row of each of the Alert Rules Teams and who alert notifications are sent to.
For example, if an Alert Rule has three users that receive alert notifications and two other users that receive escalation
notifications, there will be five unique rows displaying the details. If an Alert Rule uses Team scheduling, each shift with
its schedule detail is displayed in a single row.
• Alert Rule Name: Name of the rule.
• Team: Indicates if the Alert Rule uses Team Scheduling. If yes, the Team name is displayed.
• Shift: If assigned to a Team, identifies the shift.
• Schedule: Provides the days and start and end times of the shift.
• Escalation: Identifies if the user listed in the next column (Users) is included in the Alerts Go To setting (user receives
alert notifications) or the Escalate To and Escalate Next settings (user receives escalation notifications).
The Escalation column essentially identifies the type of notification a user receives - either an alert or escalation
notification.
• User: List the user that receives the type of Escalation (either an alert or escalation notification). If a user is assigned
to receive both types, a row will be listed for each type.
• Active: Identifies if the Alert Rule is enabled (Yes) or disabled (No).
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Report example
Alert Rule Name Team Shift Schedule Escalation User Active
A Food Services ACT REsol - - - Alerts Go To Yes
A Food Services ACT REsol - - - Alerts Go To Yes
A Food Services ACT REsol - - - Alerts Go To Yes
A Food Services ACT REsol - - - Alerts Go To Yes
A Food Services ACT REsol - - - Escalate To Don Jones<[email protected]> Yes
A Food Services ACT REsol - - - Next Escalate To Vic Lane <[email protected]> Yes
B Pharmacy - - - Alerts Go To Yes
B Pharmacy - - - Alerts Go To Gloria White <[email protected]> Yes
B Pharmacy - - - Escalate To Lauri Jones <[email protected]> Yes
B Pharmacy - - - Next Escalate To jVic Lane <[email protected]> Yes
C Clinic Clinic Team Shift 1 02:00 AM - 11:00 AM Tuesday - Saturday Alerts Go To Yes
C Clinic Clinic Team Shift 2 11:00 AM - 06:00 AM Tuesday - Sunday Alerts Go To Rick Ray<[email protected]> Yes
C Clinic Clinic Team Shift 3 06:00 PM - 02:00 AM Tuesday - Sunday Alerts Go To Ben White <[email protected]> Yes
C Clinic Clinic Team Shift 2 11:00 AM - 06:00 AM Tuesday - Sunday Escalate To Rob Johns <[email protected]> Yes
C Clinic Clinic Team Shift 3 06:00 PM - 02:00 AM Tuesday - Sunday Escalate To Rob Johns <[email protected]> Yes
C Clinic Clinic Team Shift 1 02:00 AM - 11:00 AM Tuesday - Saturday Next Escalate To Vic Lane <[email protected]> Yes
C Clinic Clinic Team Shift 2 11:00 AM - 06:00 AM Tuesday - Sunday Next Escalate To Vic Lane <[email protected]> Yes
C Clinic Clinic Team Shift 3 06:00 PM - 02:00 AM Tuesday - Sunday Next Escalate To Vic Lane <[email protected]> Yes
Page 1User Alert ReportSignature: Julie LiningerRun Date: 2019-09-24 08:16:32 AMAccount: Julie TEST
John Smith <[email protected]>
John Smith <[email protected]>
John Smith <[email protected]>
Bob Jones <[email protected]>
Sue Smith<[email protected]>
Jan Reynolds <[email protected]>
Page 25
Create, view and update report profiles
A Report Profile can be configured to meet your reporting requirements. Its settings include the type of report, the
Monitored Assets included in the report, and how frequently a new report is generated. A Report Profile can also be
configured to generate an email notification to specific users when a new report is generated.
NOTETo view a report, your User Profile is required to be assigned to the Business Unit or Location of the
Monitored Assets that are included in the report. Commonly you are only assigned to what you are
responsible for.
1. Go to Reports > Active.
2. To view or update a report profile, select the Name link of the Report Profile.
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3. To create a new report profile, from the bottom section select + New. A new Report Profile is displayed.
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4. Select the Report Type, which identifies the unqiue report. Settings may vary by Report Type.
Setting Definition
Report
Name
Name of the report; should uniquely identify the report in a short description. Allows up a maximum of 50 characters.
Report
Type
• Asset Summary Report [5]
Report provides the daily reading summary and the event history of Monitored Assets. The daily reading report data includes the
calculated average, minimum and maximum readings of all readings for each day, the count of readings per day, and a summary
for the report time period. The event history includes alert acknowledgments and comments, logged alert resolutions, and state-
change comments.
• Probe Replacement [9]
Report provides calibration and lifespan data for OneVue Probes with CertiTrak. Probe data includes the first use date, last
testing date, and days to recertification.
• Alert Evaluation Report (applies to temperature monitoring only [15] )
Report provides an analysis of temperature data and operating conditions collected by OneVue Temperature Sensors for the
previous 7 days and recommendations based on the computed data. The report is designed to provide the information needed
by staff to detect patterns and serve as a source of intelligent, computed data to support decisions or analysis of monitored
temperature conditions.
• OneVue Audit Report [17]
Report provides an audit log of user login activity and configuration changes for the OneVue Sense Monitoring solution. This
report is designed to meet the auditing, compliance, security, and governance policies of many regulated enterprises.
• Monitored Asset Readings History Report [12]
Report provides all reading history of a Monitored Asset.
• Monitored Asset State History Report [13]
Report provides all state change events of a Monitored Asset, including the date and time of each state-change event, event
details, and state-change comments added by users.
• Monitored Asset Exception Report [10]
Report provides only the Monitored Assets currently in a Warning or Alarm state. The state change events include alert
acknowledgments, state change comments, and corrective actions logged from an alert.
Notes For information purposes and commonly provides additional details needed to be shared with system users.
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5. Enter the Interval settings .
Setting Definition
Generation
Frequency
Set how often a new report is generated. There are four options, including manual, daily, weekly and monthly. The manual
frequency can be set to a specific date range for several report types.
• Manual: Report is not system generated. To generate the report, the Run Now function is required to be performed by a
user. Several report types also allow manual reports to be configured for a specific date range, including data for the
current day. To configure a report for a date range, from the Report on Previous setting, select the option Specific Dates.
• Daily: Report is generated each day at the specified time of the day.
• Weekly: Report is generated once per week on the specified day of the week and time of the day.
• Monthly: Report is generated monthly on the specified day of the month and time of day.
Report on the
previous
(selection) of
History
The number of days, weeks, months, or specific date range of history included in the report.
• Days: Includes data from the number of days selected, excluding the day the reported is generated on.
• Weeks: Includes data for the number of weeks (7 days in each week) selected, excluding the day the reported is generated
on. For example if a report is set to include 2 weeks and is generated on a Monday, the report will include the last 14 days
of data ending on Sunday.
• Months: Includes data for the number of months selected based on the day the report is set to be generated on. For
example, if set to include 1 month and generated on the tenth day of the month at 8:00 am, the report data starts on the
tenth day of the previous month and ends on the tenth day of the current month at 8:00 am.
• Calendar Weeks: Includes data from Sunday to Saturday (inclusively) for the number of weeks selected. For example if set
to include 2 calendar weeks and generated on a Monday, the report includes data from Sunday to Saturday for the
previous 2 weeks.
• Calendar Months: Includes data from the start of the month to the end of the month (inclusively) for the number of
months selected. For example if a report is set to include 2 calendar months and generated Monthly, the report will include
data for the two prior months.
• Specific Dates (only available for Manual generation frequency): Includes the data for the date range set in the From and
To settings.
Custom day
boundary
Only applies to
the Asset
Summary
Report
Sets the 24-hour time period for each day.
Example of when the Custom day boundary setting would be enabled
Staff reviews the daily Asset Summary Report at 7 AM each morning to confirm no temperature excursions had occurred
overnight. By default, the daily report will include the readings for the previous 24-hour calendar day, which would be from
12:00 AM to 12:00 AM. Since they need to also verify readings from overnight (after 12 PM), the Custom day boundary
setting is needed to be enabled and the 24 hour time period would be set 8 AM to 8 AM to confirm no temperature
excursions had occurred overnight. With this configuration, the daily Asset Summary Report would then include all readings
logged starting at 8 AM of the previous day to 8 AM of the day the report is generated.
Additional consideration: sensor check-in frequency
To ensure reports include all logged readings for the specified 24 hour period, the sensor's Check-in Interval frequency must
be set to 1 hour. When set to 1 hour, all logged readings are sent to OneVue hourly. By default, this setting is set to every 8
hours. When set to a 1 hour Check-In frequency, Primex recommends a sensor is powered by AC or PoE.
6. Add users that are to receive an email notification when a new report is generated. To add a user, from the Add
Users drop-down list select a user and select Add. All users added are displayed.
Setting Definition
Send To When a new report is generated, each user added receives a report notification email and the report is listed on their Dashboard To
Do list.
Page 29
7. Add the data that is to be included in the report.
Setting Definition
What (varies by solution &
report type)
This selection identifies what the report will include. What's displayed will vary based on the report type selected.
The report type selected is based the OneVue solution deployed at your facility.
To add items to the report, select the options available from the drop-down list and repeat as required. The table
will list what's included in the report.
• OneVue Sense: add Monitored Assets.
• OneVue 72MHz Sync: add Transmitters.
• OneVue Bluetooth Sync: add Bridges, Clocks, and Repeaters.
• OneVue Notify with Critical Notifications: add InfoBoards and Transmitters.
• OneVue Notify with Bell Scheduling: add Bell Controllers and Zones.
If a Business Unit or Location is added, all items assigned to the Business Unit or Location are included. If a
Business Unit or Location is a parent to other Business Units, all of its child Business Units or Location assigned
items are included. Adding a Business Unit(s) can simplify managing what's included, eliminating the need to add
single items individually.
Fields to Include The fields to be included in the report and the fields available vary by the selected report type.
Sort By
Not available for all
Report Types
The single field report data is sorted by
Group By
Not available for all
Report Types
The single field report data is grouped by. The report is grouped in sections by the field selected and the sections
are sorted alphabetically in ascending order.
States to Include
Only applies to Asset
Summary Report and
Monitored Asset
Exception Report
Sets the Monitored Assets to be included by their State for the report time period. By default, Normal, Warning, and
Alarm are selected which indicates Monitored Assets in all three state will be included in the report. To exclude a
state, deselect its checkbox.
8. When done, select Save.
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Archive a report profile
When you no longer want a report to be generated, the Report Profile must be set to archived. When set to archived, the
Report Profile does not generate reports and all of its historical reports are located in the archived reports view.
1. Go to Reports > Active.
2. From the list, select the Report Profile Name link of the Report Profile to be archived. Its profile is displayed.
3. From the bottom menu, select Archive Report Profile & Report History.
The report profile is archived and its history reports are available in the archived reports view. To view archived
reports, go to Reports > Archived.
Page 31
Technical Support
You may require technical support when you have questions about product features, installation and configuration, or
troubleshooting. Support services are delivered in accordance with your organization's support agreement, end user
licenses agreements, and warranties, either with a Primex Certified Sales and Service Partner or directly with Primex.
Support through Primex Certified Sales and Service Partners
Ensuring our customers experience excellent service is of utmost importance to Primex. Our network of Certified Sales
and Service Partners offer technical support services for Primex products.
If you have purchased Primex products or have a service agreement with a Primex Partner, they are your primary
contact for all Technical Support inquires.
When contacting Technical Support
Make sure you have satisfied the system requirements specified in the product documentation. Also be at the
computer or device on which the problem occurred, in case it's necessary to replicate the problem.
Please have the following information available:
• Customer ID/Account Name
• Problem description/error messages
• Device hardware information
• Troubleshooting performed
Primex Technical Support
Hours: 8:00 AM to 5:00 PM CT, Monday through Friday
Phone: 1-262-729-4860
Email: [email protected]
Web: www.primexinc.com/support
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