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Below is the task which BO Admin performs in his day to day activity.

Level 1 User Creation

User access issues

User termination requests

Password resets

Monitoring all DB services

Testing the availability of all Universe connections to respective Databases

Post announcements to BO logon page

Checking reports staus

Re-run failed report if required

Report, universe, or database connection issues

Coordinate with EBI Run team for any Data Load issues

Monitoring server load

Monitoring Active Tomcat session

Update database connections and passwords

Monitoring alearts and take appropriate steps

Restart BO Services

Tomcat start/stop

Monitor heath of all BOE services on daily basis

Level 2 CMS repository issues

Backup issues

Backward Migration of Reports/Universes

Forward Migration issues for Reports or Universes

copy/move reports from one users Inbox/Favorite folder to another

Dashboard Issues

Reboot server

Contact SAP support for level 2 issue

Tomcat and BO server monitoring

Creating Public folder/Categories and security set up

Troubleshoot user issues

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BO Client access and installation issues

Creating Events

Creating Calendars

Installation issues (Java deployment, .Net deployment)

Monitoring BO Licences and Transfer issues

New Univerese development / modification

Application and system log review

Authentication issues: (Various issues related to users login and users not able to access their

reports etc)

BO application access issues

Application and system Log review and troubleshoot

Infoview issues

Scheduling issues (not able to schedule the reports)

Report performance issues

Creating Access Level

Troubleshooting the issues by taking the various kinds of traces.

Report display issues (Crystal Reports specific, WebI and DeskI specific)

Connectivity issues

Performance issues (such as reports taking long time to run etc)

Networking issues (no connectivity between the servers etc)

Stability issues (Report showing random behavior some times failing and some times success

etc)

Migration issues (various issues related to migration from older version to new version etc)

Removing access of Report/Report folder/Universe/Universe Folder

Decommissioning of Report/Report folder/Universe/Universe Folder

Creating/Modifying user security on Application level

Level 3 Installation BO Software

Deploy Fix Packs

Set up or modify security parameters in CMC

Reportissue

Manage BO Services in CCM

OBDC issues, Data Connectivity issues thru ODBC, Database connection changes

Deploy Services Packs

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SMTP connectivity

FTP server connectivity

Installation and Configuration of Web Application Servers .

Periodically monitoring the Entire Deployment and improving the performance of the system.

Configured the auditing database.

Configuration of LDAP/Windows AD/Enterprise/SAP Authontication