Aditya Birla Minacs World Wide

• Aditya Birla Minacs is a leading business solutions company that partners with global corporations, Customized, scalable solutions in the areas of:

Contact centers/customer relationship management

Integrated marketing services (IMS)

Knowledge process outsourcing (KPO)

IT and technical services• Servicing 15 Fortune 500® companies• Core Competence in financial services, manufacturing and

telecom• Among Top 4 BPO: NASSCOM Ranking 2008

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The Rising of Aditya Birla Minacs

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2001 2003 2006 2007 2010

Acquires Phoenix Group for marketing solutions

GM Supplier of the Year

European operations in Budapest, Hungary

TransWorks Information Services founded

Aditya Birla Group acquires TransWorks

1994ISO 9001:1994 certification

Large financial services customers

SEI CMMi Level 5

certification

ISO 27001 certification

1995First ISO certified contact center in North America1999Lists on Toronto Stock Exchange

Expanding near shore capacity and locations

First COPC certified company globally

Industry focus & consolidation

PSI operationally integrated with Aditya Birla Minacs

Philippines facility opened

2008 2009

Aditya Birla Minacs acquires Compass -BPO

Bull exits, Aditya Birla Group acquires 71% equity

Aditya Birla Minacs acquires

Bureau of Collection Recovery

Bureau of Collection Recovery founded

Aditya Birla Minacs formed post Minacs acquisition

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Aditya Birla Minacs: Services Portfolio

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Enterprise Services

IT Services

Product Engineering & Testing

IT Infrastructure Management

Wireless Asset Management

Finance & Accounting

Procurement

Customer Lifecycle Services

Marketing Solutions

Prospecting and Sales

Channel Support

Order Management

Customer Care

Product Support

Retention & Loyalty

Receivables Management

Industry Solutions & Expertise

Telecom, Media & Entertainment

Public Sector

Manufacturing & Retail

Insurance

Banking & Financial Services

High Tech

Healthcare Strategic Markets

Minacs Strategy Drivers

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Campaign management Database cleansing M&A integration

Contact Centres L1 Help Desks Outbound voice Early Collections

RelationshipTransactional

Support functions

Finance & Accounting Supply Chain Management

Level 2/3 Help Desks Customer retention

Loan and card origination Policy administration

Financial Research Product Support

Corporate Actions

Process depth & adjacency

Long track record with Fortune 500 clients

Core business functions

Industry focus

Multilingual: 41 languages.

Truly Global Delivery: 31 sites

Enterprise Solutions

Industry SolutionsProject Outsourcing

High-volume Outsourcing

Manufacturing, banking, insurance and telecom strengths of ABG

Corporate Strategies of Minacs

04/08/2023 6

Inorganic Growth

Strengthen capabilities:

productize, re-package &

bundle technology

Extend existing

clients to adjacent

processes

Invest in industry

based solutions

sales

Outsource core processes

of ABG companies to

build capabilities

Leverage Aditya Birla

Group domain experts

Invest in new capabilities: Collections,

Underwriting, P2P/ S2P, etc.

Organic Growth

Minacs Strategic Roadmap

Tuck-in acquisitions and captive deals to acquire new capabilities in BFS, Insurance,

healthcare, procurement, marketing services, US Public Sector, Analytics,

Cloud computing etc.

Large strategic acquisitions

20102009

Global Business Solutions Company

SWOT ANALYSIS

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Strengths OpportunitiesStrong brand recognition Growth of core sector industries

Strong financial returns Effective Rapid integration with global economy Cost leadership Booming Outsourcing business in Asia

Prestigious Client Base Growing e-commerce’s businessDiversified Business

Good corporate image.

Weakness ThreatsComplexity of operation The impact of foreign currency fluctuation Lengthy processing chain and interest rates.

Entry of global players Take over possibilities

BCG Matrix

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High Tech Services Banking SectorFinance and Accounting Process

Manufacturing & Retail

Telecom Industry

Healthcare

Strategic Markets

Insurance Industry

Future Strategy

• Aditya Birla Minacs, our vision is to become a global business solutions company and to become a USD 1 billion company in the next three years. grow organically by leveraging our existing customers and

capabilities. leverage our Group companies to build new capabilities we will acquire the right assets that drive the enhancement of our

solutions portfolio and demonstrate our capabilities.

• The focus of this strategy is to grow our wallet share with existing clients and also to win new clients by working in their core processes

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