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Amity Business School

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Increasing Competition in Hospitality Industry

Measures to Decrease Stress Among Employees

Importance of Employee Wellness

Benefits of Employee Wellness Programs

Programs focus on physical and psychological health of the employees

Affect on performance and productivity of theemployee of an organization.

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Primary Objective

T o find out the effective employee wellness in hospitality sector.

Secondary Objective T o know various kinds of wellness programs in theindustry.

What is the change in the productivity of employees due to participation in these programs?

T he kinds of benefits drawn by employees and organization by these wellness programs.

How these programs could be made more effectiveand beneficial.

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R ESEA R CH DESIGN: -

Use of both exploratory and descriptive research design was done.

TY PES OF DA T A: -

Both primary and secondary data were used.

DA T A COLLEC T ION P R OCESS: -

T he primary data was collected through questionnaire comprising of 12questions filled by employees of company X and Y of Hospitality sector and the secondary information was taken from various sources like journals,articles and internet. T he sample size of company X was 50 and of company Y was 50 due to which the total sample size is 100.

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TANGIBLE BENEFITS

Health Insurance

Disability Plans

Productivity

Absenteeism

Member Turnover Cost

= FINANCIAL RETURNS

INTANGIBLE BENEFITS

Member Morale

Member Loyalty

Attract new employees

Retain existing employees

Positive work environment

= GOODWILL RETURN

EMPLOYEE

WELLNESS

HealthierWorkforce

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For both the Company¶s, majority of the respondents consider wellness as

psychological satisfaction and physical fitness.

In both companies, more than half of the respondents are participating in 3 ± 5

wellness programs which are mainly related to stress management. Respondents

participating in 1 or 2 programs are either new or are those who haven¶t made use

of any wellness program till date.

Majority of employees believe that other factors are more crucial towards

increasing the employee commitment towards the organization.

Only about 44% respondents believe that these programs do contribute towards

increasing their commitment towards their organization.

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Wellness Programs were mainly started to reduce the amount of stress that the

employees were experiencing. So they do reduce stress levels to a great extent.People who do not agree with wellness programs are the ones who believe that

stress is due to work and personal problems.

Fitness programs like gyms, meditation, reiki etc. are helpful in attaining physical

fitness which is agreed upon by 55% of the respondents. Whereas there were

respondents who believed that to get benefitted from such programs even the

employee need to be interested and committed.

About 80% of the respondents believe that wellness programs support the fact

that there has been an increase in their productivity.

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Improvement in performance of the participants is seen due to their

participation in wellness programs. Almost 85% of the population is in favor of

this statement.

Around 60% to 80% improvement in performance is seen in almost half of the

employees in both the companies.

Out of the total workforce 40% to 60% agrees to the fact that wellness

programs has improved employee¶s engagement and loyalty.

It was also seen that wellness programs have reduced absenteeism and sick

leaves to a remarkable extent.

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R esearch has broadened my view for the

industry, it clearly shows that if the workforce is

benefited (i.e. relieved from stress), it leads to

downfall of attrition rate, increasing employeeloyalty and better work output.

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R esearch for this report has given me a broadened view of theindustry, it clearly shows that if theworkforce is benefited it leads to better work output.

As far as this report is concerned ,

the uniqueness or the learning we

got from this is that the motive of

the organization should not only in

maximizing profits but should be

betterment of the workforce, and that will automatically lead to

maximization.

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Well being strategies need to be evaluated and built every year in response to the

changing business needs.

Organizations need to have an open environment for discussions and sharing of experiences and a mechanism for periodic work evaluation and feedback

mechanisms.

The workplace processes are to be assessed and steps to promote health need to be

planned with special focus on specific healthy workplace program (long term

objectives for workplace health).

Participation of the employees developing the framework and programs.

Monitor and evaluate the programs (with defined time frames) at regular intervals.

The programs should have built in feedback mechanisms reducing the stress levels

employee loyalty.

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