516 Buck Haven WayColumbia, SC 29229

Cell: (803)528-6544Email: ADGoodwin04@yahoo.com

Angela D. GoodwinObjective To obtain a position with an organization well known for its products and

service.

Experience 1/2014-Present Aspen Dental Columbia, SCOffice Manager Increased overall sales in office month over month Earned $1.7 millions in revenue for 2015 Led my region in customer satisfaction, acceptance, sales, revenue and

deposit in 2015 Mentored and coached other office managers to assist them with being

successful in the roles. Created policies and procedures to help my office run efficiently and

effectively Communicated with individuals in various parts of the organization Acted as point of contact in my direct manager’s absence Traveled throughout the region to support, train, coach and develop other

employees Audit patient accounts, insurance, treatment and payment information Manage day to day functions of the office Resolve insurance and billing issues for patients Audit and approve timesheets Coach develop and train staff Effectively and productively build dental and hygiene schedules Meet with each new patient regarding treatment insurance scheduling and

financing

8/2012- 6/2013 Holly Hill Roberts Middle School Holly Hill, SCEnglish Teacher – 8th Grade Create lesson plans Facilitate information to students Assisted with cheerleading and step team Orangized interactive educational presentations

4/2005–3/2012 Verizon Wireless Columbia, SCTechnical Support Supervisor Monitored and coached calls taken by team Assisted team with finding Win-Win solutions Coach and Develop Technical Support Coordinators Consistently in top 10% regarding performance Assist coordinators with preparing for next step in career

Completed/audited/approved weekly timesheets Drove customer equipment upgrades and accessory sales Coordinated trainings on various Data products and services for entire tech

support department Coordinate/Facilitate team meetings and trainings Coordinated on site visits with retail technicians to bridge the gap between retail

and call center Selected to speak to college students about career opportunities with VZW Technical Support Coordinator Qualify customers to determine products and services that will best fit their needs Quality subject matter expert Facilitated Data training sessions for Customer Service Coordinators (CSC) to

improve product knowledge Coordinated and facilitated team meetings Created troubleshooting guides for various Data products and services Work with CSC Supervisors to decrease transfer rates

Education 6/2012 – 6/2013 Cambridge College Augusta, GA Masters of Education in Instructional Technology

8/2000 – 7/2004 Claflin University Orangeburg, SC B.A.,English

Summary of Qualifications

Excellent Microsoft Office Suite skillsExcellent verbal and written communication skills Excellent interpersonal skills to interact with customers and team membersExperience working with information technology with functional groups within an organizationAbility to work with business processExperience working with and managing a teamAnalytical and problem solving skillsAbility to multi-task and keep up with an ever-changing industry Strong ability to adapt to different situations while maintaining a high level of professionalism Ability to effectively facilitate information to different levels within the companyWilling to travel