ACWUAWANT( StrengtheningtheMENA Water(Sector(through ......Page ‹Nr.› EBLearning:(Amodern(and(flexible(format(of(learning ACWUA WANT 06/11/2014 Elearning(courses((over(4(to(6(weeks,(plus(exams,(with(shared(workspaces

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Regional capacity development program, 2014-‐2015

V1 – 06/11/2014

Partner: Arab Countries Water Utilities Association (ACWUA) and its members Managed by the MENA Regional Department, based at GIZ Eschborn, Germany Project manager: Thomas Petermann with Andrea Notz, Waltraud Michaelis, Hind Kamil

ACWUA WANT  Strengthening the MENA Water Sector through Regional Networking and Training

ACWUA member countries

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Welcome to ACWUA WANT …

06/11/2014

A capacity development program with ACWUA and its >100 members in the MENA region

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ACWUA WANT -‐ Some basic information

ACWUA WANT 06/11/2014

➢ ACWUA WANT (2014-‐2015) is a regional capacity development program – to assist the Arab Countries Water Utilities Association (ACWUA) and its members ➢ to develop instruments & standards to enhance the commercial and technical performance of water utilities ➢ to promote and advocate their application in pilot utilities and across the region through a blend of

dialogue, training and professional networking (WANT = water networking and training)

➢ It is part of the German Development cooperation, financed by the Ministry for Economic Cooperation and Development (BMZ) in the MENA region with a focus on the German partner countries: Morocco-‐Algeria-‐Tunisia-‐Egypt-‐Jordan-‐Yemen-‐(Syria)-‐Lebanon-‐Palestine

➢ ACWUA WANT is implemented with the ACWUA secretariat in Amman and its >100 members, especially the training and HR departments of the HCWW in Egypt and IEA of ONEE in Morocco

➢ The goal, focus, approach and products are developed under the guidance of the ACWUA Technical Working Group -‐ Capacity Building and Training (TWG-‐CBT) and other relevant ACWUA TWGs and Task Forces on special themes, e.g. TSM, Energy Efficiency, Benchmarking

➢ We apply an interactive-‐participatory and action oriented learning approach, engaging ACWUA expert and trainer teams from the region, with the expertise and advise from members of the German Water Partnership (GWP) and the German Water Associations

ACWUA website: www.acwua.org

http://www.acwua.org/

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The Need for Change ... in managing water/wastewater utilities


➢ Driving forces to enhance utility efficiency and effectiveness: ✓ increased competition over scarce water resources; growing demand for clean water from domestic and

industrial or commercial users; climate change impacts

➢ Management processes need to be improved to make the water reform process a success: ✓ The transformation from a government service towards a commercial company requires new

management approaches and tools to be effective; Good Practices and the application of international standards can guide the process

➢ The water sector needs more continuous incentives to increase efficiency and effectiveness towards sustainable services: ✓ Operating and maintaining the system efficient are as important as the initial capital investment

➢ Provision of safe water is a basic human service and requires a service-‐oriented attitude of all utility staff towards high quality of services standards ✓ new management, leading and communication skills are required

➢ Regional approaches can enrich these capacity development processes by sharing experiences and good practices and by the joint development of instruments and standards that can be adapted to individual solutions.  ACWUA provides a platform of opportunities through it’s technical working groups, regional conferences and other formats of professional networking and learning.

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ACWUA WANT – Core products and activities 2014-‐2015 


Overall goal = Improving water utility performance in ACWUA members Project Goal: ACWUA develops instruments for capacity development and promotes their application

in pilot utilities and in the region through dialogue, training and networking Actors: ACWUA secretariat; Training institutes of ACWUA members; ACWUA technical working groups Participants: (1) members of ACWUA technical working groups (TWG or TF = task forces); national

experts linked to TWG; (2) staff of water service providers: executive staff and senior to mid-‐level staff from planning, O & M, auditing and commercial departments, HRD-‐staff; and (3) senior staff from government and regulators (policy and decision-‐makers)

Key topics -‐ for regional capacity development ❖ Promote e-‐learning as a modern learning instrument, with 2 courses on urban sanitation (eSAN)

and 3 courses on water utility management (eWUM) ❖ Enhance Energy Performance through Energy Guidelines in water/wastewater utilities ❖ Enhance Quality Management through Total Sustainability Management (TSM-‐Arab) ❖ Application of Key Performance Indicators and Benchmarking (PIB) at regional level

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E-‐Learning: A modern and flexible format of learning


➢ E-‐learning courses (over 4 to 6 weeks, plus exams, with shared workspaces, supported by regional tutors, with preparatory sessions and follow up periods): ✓ Organisational Development (OD) = 3 courses on water utility management (eWUM) ✓ Sector Governance in Urban Sanitation (SAN-‐GOV) ✓ New urban sanitation systems and technologies (SAN-‐NUST) ✓ Non-‐revenue-‐water (water loss reduction): NRW basic + advanced courses

➢ The eWUM courses on capacity development for enhancing commercial and technical utility management are based on:  Water Impact: A Capacity Development Guidebook for Water Utilities ✓ A self-‐learning guidebook (GIZ 2012); ready for application in various formats: blended

learning with e-‐courses; twinning, coaching, advise, etc.

✓ The Sanitation e-‐courses (SAN) are develop with partners and based on various sources, e.g. ✓ Compendium of Sanitation Systems and Technologies (eawag and partners, 2014) ✓ Sustainable Sanitation in Cities (SuSANa, 2011)

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eWUM courses:


1= Managing an Organisation 2= Leading and Managing People 3= Applying Good Practices

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eSAN-‐GOV course = Sector Governance in Urban Sanitation


Set-‐up: 4 weeks course, managed by the IEA/ONEE, with the ACWUA secretariat; Implemented by 4 regional e-‐tutors (sanitation experts) and 2 course administrators

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eSAN-‐NUST course = New Urban Sanitation Systems and Technologies


Set-‐up: 5 weeks course, managed by the IEA/ONEE (Morocco) jointly with the ACWUA secretariat; Implemented by regional e-‐tutors (sanitation experts) and course administrators

Concept: System Templates: 8 scenarios, with increasing complexity introduces how to plan a sanitation system with multiple technological approaches. Templates form the basis to develop site specific scenario by the user. Technology Sheets: about 50 Sanitation Technologies, organised in 5 functional groups. Each sheet gives an overview on the use and the pro/cons.

Additional perspective: “Products” (related reading material) give a better understanding how to choose the appropriate technology

Local decision-‐makers, planers and managers of sanitation facilities should make the most efficient, effective and equitable use of investments in sanitation.

The Course offers a fundament for the practical planning of new or decentralised sanitation systems

You are enabled to identify specific technological options and evaluate feasible service combinations for new systems


Energy Efficiency (EE) in Water / Wastewater utilities

The ACWUA Task Force: Energy Efficiency (EE) has 15 permanent members from 10 ACWUA utilities. The chairperson elect is from ONEE, Morocco

ACWUA WANT assists the ACWUA secretariat and the ACWUA tasks force ✓ to develop regional guidelines on energy

checks and energy analysis (EC+EA) ✓ to train regional EC and EA experts ✓ to test the guidelines in pilot utilities ✓ to promote its application in the MENA

region ✓ to increase knowledge & share experience in

Energy Management Systems , Audits

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Energy Efficiency in Water / Wastewater utilities


Why “energy efficiency” is important in the water sector? • Energy is amongst the biggest cost factors in a water/wastewater utility (often 10-‐30%) • Water consumption and wastewater treatment will increase as well as energy prices • In many countries, the water sector is amongst the highest energy consumers (about 5-‐20%) • Global CO2 emissions, resulting from energy production, need to be reduced to control global

warming and to combat adverse climate change impacts

Solutions to enhance energy performance: ✓ Enhance energy efficiency and energy use ✓ Reduce energy consumption ✓ Reduce energy bills of water/wastewater utilities

(e.g. through flexible pumping hours) ✓ Produce energy from renewable resources (wind,

sun, biogas, hydropower etc.)

Energy is consumed along the entire water use cycle

Wells + Network

Water Treatment

Wastewater Treatment Consumer


The cycle of regional capacity development – Energy Efficiency

Actors: • ACWUA Secretariat • ACWUA members

ACWUA Task Force: Energy Efficiency (EE)

ACWUA members nominate permanent experts

ACWUA statutes provide guidance

ACWUA TF:EE Terms of Reference + Plan of Operation

Goal: Instruments to enhance energy performance (efficiency, use, consumption) at utility level are promoted amongst ACWUA members

Regional Guidelines: Energy Checks and Energy Analysis

Good Practices in EE in ACWUA countries sharedA C W U A W A N T

O ut pu ts

Formats: Seminar, Workshops, Shared workspace, Training, TOT, Conference, Advise, Twinning

✓ Guidelines are tested in ACWUA pilot utilities & approved by ACWUA Board.

✓ Regional pool of trained EE-‐Auditors

Related activities: -‐ ID of Performance indicators & benchmarking -‐ Sharing experiences from German utilities: EnMS, Audits, Energy optimization actions, Standards, Guidelines

Advise by German water associations

Guidelines on Energy Management Systems (EnMS ISO) shared amongst ACWUA

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Energy Performance in Water / Wastewater utilities (2)


Management instruments to save or to optimize energy in a water/wastewater utility:

➢ Energy Management Systems (EnMS after ISO 50001)

➢ Energy Checks: Assessment of the energetic inventory of components, installations or the whole infrastructure in relation to key performance indicators (see DWA-‐A 216)

➢ Energy Analysis: Detailed survey and evaluation of the past and present energy consumption, assessing the significant areas of use to prioritize optimization measures including considerations of cost efficiency (see ISO 50001, DWA)

➢ Energy Audit: Systematic inspection and analysis of energy use and energy consumption of a site, building, system or organisation with the objective of identifying energy flows and the potential for energy efficiency improvements and reporting them (EN 16247)

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Regional Guidelines: Energy Checks and Energy Analysis (EC/EA)


Product of ACWUA WANT: Regional Energy Guidelines

Sour

ces

and

Refe

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The editors are members of the German Water Partnership, the German Water Association and members of the DWA energy coordination group

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Energy Efficiency (EE) – 15 Activities of the Plan of Operation


1. Establishment of Task Force EE at 6th BPD ACWUA, Algiers 2013 2. Regional Seminar: Auditing for Energy Efficiency - German experiences 3. Drafting regional Guidelines for Energy Checks and Energy Analysis 4. Rapid Survey on practices of energy-checks/-analysis in MENA countries 5. Munich IFAT 2014: Seminar on EnMS; Conference and International Fair 6. Peer review workshop: Regional Guidelines for EE Checks and Analysis 7. Case studies: Good practices in EE in ACWUA member utilities 8. Share Good Practices at the Arab Water Week, Jan 2015 9. Establishment of an ACWUA Pool of EE-experts for EC+EA 10. Training for EE-Checks and EE-Analysis 11. Developing Key Performance Indictors (KPI) and Benchmarking for EE 12. Approval of ACWUA Guidelines for EE Checks and Analysis 13. Implement Energy Checks and Analysis in selected pilot utilities 14. Guidelines for EnMS ISO 50001 are shared and disseminated in ACWUA 15. Integrate EE-Checks and EE-Analysis in QMS e.g. TSM-Arab

Key products

Activities in 2014 - 2015


TSM (Technical Sustainable Management) is a certification system to enable water and wastewater facilities to comply with national and/or international standards in the fields of Operation, Maintenance, Occupational Health and Safety, Quality Assurance and Human Resource. TSM-‐Egypt was developed by the HCWW, supported by the GIZ WWRP

Total Sustainability Management (TSM-‐Arab)

ACWUA WANT assists the ACWUA secretariat and the ACWUA tasks force ✓ to develop the TSM-‐Arab requirements ✓ to train TAM-‐Arab inspectors ✓ to test it in pilot utilities ✓ to promote and advocate its application

in the MENA region

Note: In Germany, the Technical Safety Management (TSM) system is promoted by the German water associations DVGW and DWA, in order to ensure that qualification and organizational requirements of technical units comply with regulations and standards.

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➢ Vision: Achieving high quality standards in the management of drinking water and sanitation in ACWUA member countries

➢ Support to the ACWUA technical working group “Quality Management”:  to develop and advocate quality management systems for water utilities in terms of management, operation and maintenance follow good practices and rules developed by the water sector, ISO-‐related standards and comply with national regulations

➢ Objective of ACWUA WANT component TSM-‐Arab: ✓ To assist the ACWUA Task Force to build capacity for a TSM-‐process for ACWUA members by

adapting the Egypt TSM certification system for operation and maintenance of water and wastewater facilities.

✓ Expected Outputs: ✓ Inventory on quality standards, regulations, rules applied in ACWUA member utilities ✓ Adapted and approved TSM-‐Arab requirements, based on existing TSM-‐Egypt ✓ TSM-‐Arab Audits/Inspections in pilot utilities in Tunisia and Jordan (several phases) ✓ Training of TSM-‐Inspectors from ACWUA members ✓ Advocating TSM-‐Arab at ACWUA conferences and the ACWUA WIKI website


The cycle of regional capacity development – TSM Arab

Actors: ➢ ACWUA Secretariat ➢ ACWUA members

ACWUA Task Force: Quality management system

ACWUA members delegate, nominate permanent experts

ACWUA statutes provide guidance

ACWUA TF:QMS Terms of Reference + Plan of Operation

ou tp ut s

Formats: Seminar, Workshop, website shared workspace, Training, TOT, Conference, Advise, Twinning

✓ TSM-‐Arab requirements are tested in ACWUA pilot utilities

✓ TSM-‐Arab is approved by ACWUAAdvise by

German water associations

Technical safety system TSM fills the gap between Codes & Standards, ISO Norms and the application of Standard Operating Procedure (SOPs)

Regional pool of trained TSM Inspectors

Adaptation of TSM-‐Egypt to TSM-‐Arab requirements


Product of ACWUA WANT: Regional Guidelines for TSM-‐Arab


Expected Benefits of TSM-Arab:

The TSM-Arab will improve or ensure: ➢ All processes of O & M ➢ The quality of drinking water and

wastewater effluent ➢ The safety of the work conditions ➢ Rationalization of consumed

power and chemicals ➢ Knowledge transfer between

plant managers

The TSM inspection is conducted by trained inspectors who compare the facility condition to the TSM-Arab requirements through a process of documented review and site visit


➢ Uniform quality rules ensure effective and efficient management of utilities ✓ Technical safety management (TSM) is an instrument for self-‐assessment (internal auditing)

to ensure that organisation, infrastructure and qualification of personnel of all technical units of a company follow the state-‐of-‐art techniques or good practices accepted in the water industry. By using guiding questions on all aspects of O&M and related management processes, the inspectors can verify if the utility complies with relevant regulations and technical safety rules.

✓ TSM (DVGW-‐G 1000 and DWA-‐M-‐1002) was originally developed by the German water associations DVGW and DWA for the water and wastewater sectors to secure the high level of quality and safety standards in Germany. In parallel, ISO-‐EN-‐DIN Norms are applied complementary, developed by national or international agencies.

✓ TSM-‐Egypt was developed by the HCWW with assistance from GIZ, DWA and DVGW. It is called Total Sustainability Management (TSM-‐Egypt) because it also includes non-‐technical component of the water utility, beyond the standard rules for safe operation processes. It promotes a continuous improvement and optimization process to enhance economic, managerial and technical performance of a utility

TSM-‐Arab (2) : Why uniform rules and regulations?

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• ACWUA secretariat, steering the process • ACWUA Task Force Quality Management,

currently with 16 delegated members of water and wastewater utilities from ACWUA countries: Tunisia, Algeria, Egypt, Palestine, Jordan, and Yemen

• Egypt Holding Company for Water and Wastewater (HCWW), the HRD and training sector, jointly with TSM specialist and inspectors; supported by the GIZ project WWRP, Cairo

• German Water Association (DWA), support to ensure quality control and compliance with rules of the TSM-‐Egypt requirements and TSM-‐Arab auditing process

TSM-‐Arab (3) : Institutional set-‐up & Actors

Responsibilities of the HCWW: • Draft adapted TSM-‐Arab guidelines, by

drafting from TSM-‐Egypt • Manage training for TSM-‐inspectors • Assist in capacity building for TSM-‐Arab

audits in pilot utilities in Jordan/Tunisia • Supervise TSM-‐Arab Audits in pilot

utilities • Certification of TSM-‐inspectors

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Performance Indicators and Benchmarking (BM) at regional level 

06/11/2014

ACWUA Mission The ACWUA BM-‐Technical Working Group promotes Benchmarking according to international good practices towards performance improvement of water and wastewater utilities in ACWUA members

Vision Optimizing performance of Water and Wastewater Utilities in the Arab Region through Benchmarking applications

Benefits of regional benchmarking, managed by ACWUA: • Support interaction through different projects in

the region • Exchange of experiences • Improve services uniformly in the W/WW Services • Pilot all steps in Benchmarking in the Arab Region • Provide monitoring and management tools for

decision making • Target hotspots (KPI’s) for utility operations in

(Energy Efficiency, Collection ratio, Leakage and Non-‐Revenue Water (NRW) (“Priority sectors for benchmarking”)

• Improve image of utilities in front of partners and donors

Benchmarking is a management instrument to assist decision making at utility level. It aims for performance improvement through systematic search and adaptation of leading practices (IWA)

Actors: ➢ ACWUA Secretariat ➢ ACWUA members

ACWUA Task Force: Benchmarking

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Performance Indicators and Benchmarking (BM) at regional level 


Activities of the ACWUA BM-‐TWG (planned 2014-‐2015): 1. Develop regional Benchmarking program for Water-‐/

Wastewater utilities with ACWUA membership 2. Update and share knowledge, awareness about benchmarking

best practices in the water sector in the Arab region 3. Individual members act as multiplier to promote Benchmarking

in his/her home utility 4. Promote for regional and international cooperation in the fields

of Benchmarking 5. Deliver training and capacity development programs in BM for

ACWUA utility members 6. Develop regional pool of Benchmarking trainers (experts) 7. Facilitate data collection, verification and analysis with national

water utilities 8. Coordinate with ACWUA Public Awareness TWGs for stakeholder

engagement and awareness utilizing BM-‐public reports 9. Benchmarking of the performance of other ACWUA TWG's

ACWUA WANT support: A flexible online software , licenced for ACWUA, facilitates the regional benchmarking initiative, applied at pilot utilities

Deliverables: A flexible online software

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Public Awareness (TWG-‐PA)


The PA group is dealing with the following issues: ✓ Communication tools, e.g. directed to the general public, schools,

customers, media ✓ PA campaigns, e.g. on water saving, water hygiene ✓ Customer relation: satisfaction, transparency, flow of information, loyalty

to utility ✓ Customer participation, e.g. tariffs, decision-‐making, network planning ✓ Environmental education, for schools, households, youth, children, ✓ Newsletters and publications ✓ Value of in-‐house public awareness ✓ How to assess the impact of public awareness ✓ Business plan or strategic planning at company or department levels ➢ The PA TWG should play a leading role to identify, review and share

approaches, knowledge and good practices in these issues in Arab countries

The ACWUA Technical Working Group (TWG-‐PA) was founded at the Arab Water Week in Dec 2012

Topics of PA: Social Marketing, PA Campaigns, Customer Relationship, PA for nature conservation and water resources protection, Public involvement and Public participation in utility management

The PA group at international conferences

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Public Awareness (2)


Role of PA group in ACWUA WANT: ➢ to edit the PA Flash News and

publish at ACWUA WIKI ➢ Advocating and spreading the word

about ACWUA WANT achievements, e.g. Energy Efficiency Guidelines, TSM-‐Arab, Regional Benchmarking (BM), and new e-‐learning courses eSAN and eWUM

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The road map of a training course: the learning cycle

A blend of lectures, exercises, group work, plenary discussions, sharing experiences, and field trips

ACWUA WANT -‐ Impressions from action-‐oriented learning

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Impressions from sharing experiences with ACWUA members

ACWUA WANT at IFAT, Munich, In Rabat, ONEE

Documents

ACWUAWANT( StrengtheningtheMENA Water(Sector(through ......Page ‹Nr.› EBLearning:(Amodern(and(flexible(format(of(learning ACWUA WANT 06/11/2014 Elearning(courses((over(4(to(6(weeks,(plus(exams,(with(shared(workspaces