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Active Partnerships: Example of a Working Collaborative
Southern Institute May 23, 2013
Presenters
Steve Pulliam, Executive Director, United Way of Transylania County
Barbara Boerner, Past President, UWTC
Stoney Bleveins, Director, Dept. Social Services, Transylvania County
Susan Grider, Executive Director, The Family Place
Southern Institute - May 23, 2013 2
Southern Institute - May 23, 2013 3
Agenda
Background
What is True Collaboration?
UWTC Moves to Collaboration
Connect: A Working Collaborative
Group Discussion
Report Out
Wrapup
2008 Challenge
How to develop our long-term vision, goals and initiatives around the three focus areas put forth by UWW, rally all needed partners to be involved, and achieve improvements in community level outcomes with 1.75 staff members.
Southern Institute - May 23, 2013 4
United Way of Transylvania County (UWTC)
• UWTC adopts the 3 focus areas - June, 2008
• UWTC Board approves two potential partners in December, 2008
• Child & Family Coalition – Education
• Land of Waterfalls Partnership for Health (LWPH) – Health
• UWTC – Financial Stability
Southern Institute - May 23, 2013 5
Transylvania United
• Transylvania United formed - February, 2009 education, health, and financial stability
• Members recruited, Theory of Change training August ‘09
• Completed the vision mapping process December, 2009.
• Identified Barriers to success and Community Level Outcomes (Needed Improvements) to overcome those Barriers
Southern Institute - May 23, 2013 6
Southern Institute - May 23, 2013 7
Southern Institute - May 23, 2013 8
Transylvania UnitedFirst Year InitiativesTransylvania UnitedFirst Year Initiatives
Health Financial Stability Education
Prepare preschoolage
children forkindergarten
Create/Trainfor Living-Wage Jobs
Create Health & Human Service
AccessNetwork*
ReduceObesity
2010Year of Cooperation
UWTC integrated Focus Triangles with Allocation Process
Identified “Owners” for 1st year initiatives
Formed work groups around 4 Initiatives
• Determine interventions (program/projects)
• Create Plan for Implementation
• Obtain funding
Transylvania United continued to:
• Encourage collaboration
• Resource leveraging
• Avoid duplication of efforts
Southern Institute - May 23, 2013 10
Southern Institute - May 23, 2013 11
Agenda
Background
What is True Collaboration?
UWTC Moves to Collaboration
Connect: A Working Collaborative
Group Discussion
Report Out
Wrapup
Southern Institute - May 23, 2013 12
COOPERATION
•STAKEHOLDERS LIMITED TO SYSTEM
•IMPLIES POWER STRUCTURE
•TIME IS THE PRESENT
•LIMITED IMPACT ON FUTURE
STAKEHOLDER
STAKEHOLDER
STAKEHOLDER STAKEHOLDER
COOPERATIONON
INTRODUCTION
Collaboration to Enhance Your Organization's Effectiveness…
• Differences among cooperation, competition, and collaboration and provides
• Often overlooked advantages of small business in a small community.
• Identifying stakeholders
• Finding opportunities to…
• Share resources,
• Build collaborative efforts that can provide
• Provide optimum ROI of time, effort, and money.
Southern Institute - May 23, 2013 13
COLLABORATION
Southern Institute - May 23, 2013 14
STAKE-HOLDER
STAKE-HOLDER
COLLABO-RATION
STAKE-HOLDERSTAKE-HOLDER
STA
KE
-HO
LD
ER
STAKE-HOLDER
STAKE-HOLDER
STAKE-
HOLDER
• STAKEHOLDERS VIRTUALLY UNLIMITED
• NOT LIMITED BY TIME
• IMPACT ON FUTURE
COMPETITION: FORCES CLASH AS FOES VIE FOR SAME BENEFIT
Southern Institute - May 23, 2013 15
FOE
FOE
WINNER LOSER
RESULTING IN…
STAKEHOLDERS: WHO, OR WHAT, ARE THEY?
Someone or something that has a direct interest or investment in the success of your company
Southern Institute - May 23, 2013 16
SELF INTERESTS OF STAKEHOLDERS
Depend upon the expectations of the stakeholders
In short, “What’s in it for me?”
Southern Institute - May 23, 2013 17
POWER SOURCES OF STAKEHOLDERS
CUSTOMERS
SUPPLIERS
COMPETITORS
GOVERNMENT
NGO’S
CITIZENS
OTHER?
Southern Institute - May 23, 2013 18
BARRIERS TO COLLABORATION
SELF-INTEREST
FEAR
INCONVENIENCE
LACK OF COOPERATION
MESSINESS
LOSS OF INDEPENDENCE
SHARING OF CONTROL
Southern Institute - May 23, 2013 19
BENEFITS OF COLLABORATION
• POWER IN THE MARKET
• RESOURCE USE EFFICIENCY
• SHARED EXPECTANCIES
• SHARED EXPERTISE
• SHARED INFORMATION
• SHARED AUTHORITY
• INCREASED LEVERAGE
Southern Institute - May 23, 2013 20
IMPLEMENTATION OF COLLABORATIVE EFFORTS
THREE MAJOR APPLICATIONS for ORGANIZATIONS:
1.MERGERS OR ACQUISITIONS
2.GLOBALIZATION
3.SHARED SERVICES
Southern Institute - May 23, 2013 21
WHAT DOES COLLABORATION DO TO, OR FOR, COMPETITION?
LEVERAGE IS THE KEY…
Southern Institute - May 23, 2013 22
Bring POSITIVE OUTCOMES
COLLABORATIVEFORCES act to
Southern Institute - May 23, 2013 23
Agenda
Background
What is True Collaboration?
UWTC moves to Collaboration
Connect: A Working Collaborative
Group Discussion
Report Out
Wrapup
Southern Institute - May 23, 2013 24
2011Moving to Collaboration
Continue to evaluate TRAIN – the test Collaborative
“Push” idea with Agencies
Volunteers discussed potential collaboratives during program review process
Only one potential identified and no takers at this point
Decided must take more assertive action to accomplish
Laid out aggressive plan; committed to January, 2012 Mini-Advance with entire Board to develop and commit to plan of action
2012Collaborative Funding Process Initiated
• Revised Allocation Plan
• Prioritize Collaboratives – 2 or more agencies working together to break thru one of the defined barriers to success for a defined population
• Up to 1st $100,000 (35%) of allocations to go to Collaboratives
• 10 Collaborative LOI’s; 6 put to complete allocation. Interactive Negotiated Process
• 4 Collaboratives Approved for total of $72K
Southern Institute - May 23, 2013 25
26
Future: Achieving impact by investing in:
Prevention & development services
Basic human-needs & crisis services
attitudes, networks, neighborhoods, organizations,
systems
Efforts to influence community
Fo
cus
on
com
mu
nity
imp
act
Southern Institute - May 23, 2013
Collaborative Efforts: 25% & Increasing
Collaboratives – 1st Year: 2012-2013
TRAIN – Now with 7000 clients in database representing all low-moderate income familes in county
Health TRAIN – Van service for low income w/o transportation
Healthy Smiles – Elementary Dental Education and repair for children w/o insurance
Connect – Reducing the number of families at risk of youth abuse & neglect
Southern Institute - May 23, 2013 27
Southern Institute - May 23, 2013 28
Agenda
Background
What is True Collaboration?
UWTC Moves to Collaboration
Connect: A Working Collaborative
Group Discussion
Report Out
Wrapup
Southern Institute - May 23, 2013 29
Connect Prevention Collaborative Preventing child abuse and neglect in Transylvania County
Three separate organizations
• Family Place of Transylvania County
• Transylvania County Department of Social Services
• The Children’s Center
Connect Prevention Collaborative Preventing child abuse and neglect in Transylvania County
Existing touch points
• The Family Place/Children’s Center: Nurturing Parenting Program
• Children’s Center/Department of Social Services (DSS): Supervised visitations
• DSS/The Family Place: Existing Memorandum of Agreement, board/Multiple Response System team membership
Southern Institute - May 23, 2013 30
Southern Institute - May 23, 2013 31
Connect Prevention Collaborative Preventing child abuse and neglect in Transylvania County
One Purpose, One Passion
• Safe children
• Stable families
Connect Prevention Collaborative Preventing child abuse and neglect in Transylvania County
Ideas
• Collaborate on parenting education
• Catch families screened out for Child Protective Services (CPS)
• Provide multiple services
Southern Institute - May 23, 2013 32
Connect Prevention Collaborative Preventing child abuse and neglect in Transylvania County
Shaping the format
• Role of each partner
–Space
–Fiscal agency
–Supervision
• Staffing
• Budgeting
• Name change
Southern Institute - May 23, 2013 33
Connect Prevention Collaborative Preventing child abuse and neglect in Transylvania County
Up and Running
• Weekly “staffing” meetings
• Referral Services
• Other players?
Southern Institute - May 23, 2013 34
Connect Prevention Collaborative Preventing child abuse and neglect in Transylvania County
Adding Partners
• County Health Department
• County Schools
Southern Institute - May 23, 2013 35
Connect Prevention Collaborative Preventing child abuse and neglect in Transylvania County
Layers
• Executive Committee—primary structural decisions
• Formal Partners—direct collaboration through formal MOA
• Community Partners—Other organizations, not in formal relationship with Connect, with whom we exchange referrals and non-confidential information
Southern Institute - May 23, 2013 36
Connect Prevention Collaborative Preventing child abuse and neglect in Transylvania County
Year to Date Successes
• 47 cases (representing 70 children) referred to Connect
• 95% (representing 66 children) received assistance and did not go into custody
• Potential savings to the community: estimated $105,534* (UWTC total investment to date: $27,000; ROI of 391%
* The median annual cost of one child in custody in NC is $1,599
Southern Institute - May 23, 2013 37
Connect Prevention Collaborative Preventing child abuse and neglect in Transylvania County
Southern Institute - May 23, 2013 38
Family Mediation6%
Counseling/Mental Health12%
Parenting Classes/Support11%
Housing7%
Public Health/Safety26%
Employment4%
Modified School Program
7%
Alternative Home Placement9%
Community Support
5%
CPS/Law En-forcement
8%
Refused Services5%
Services Provided through CONNECT
Connect Prevention Collaborative Preventing child abuse and neglect in Transylvania County
Potential pitfalls
• Inadequate budget
• Improper staffing
• Wrong partners
–Representation
–Balance (inequality in commitment, input, and/or influence)
–Not enough/too many
Southern Institute - May 23, 2013 39
Connect Prevention Collaborative Preventing child abuse and neglect in Transylvania County
Discoveries and lessons learned
The power of collaboration
• Multi-dimensional
• Increased level of commitment by partners
• Egalitarian—no “Lead” agency
• Organic—takes on a life of its own
• Economy of Scale
–More people served
–More efficiently
–More effectively
Southern Institute - May 23, 2013 40
Connect Prevention Collaborative Preventing child abuse and neglect in Transylvania County
Applying the model
• Identify the change needed
– Whom will you serve
– For what purpose
– At what cost
• Identify groups already involved in addressing the issue
• Identify what’s needed to effect real change
– Actions
– Structure
– Players
– Resources
• Commit
Southern Institute - May 23, 2013 41
Southern Institute - May 23, 2013 42
Agenda
Background
What is True Collaboration?
UWTC Moves to Collaboration
Connect: A Working Collaborative
Group Discussion
Report Out
Wrapup
1. Each person fill out on note cards suggestion for 2 collaboratives that might be implemented in your community. ID whether Education/Income/Health
2. Divide into Education, Income and Health Groups
3. Collectively list and prioritize 1-2 collaborative idea(s) per group
4. Using LOI instructions and Questions, develop LOI for this collaborative(s)
5. Prepare to present to the group
Southern Institute - May 23, 2013 43
Southern Institute - May 23, 2013 44
Agenda
Background
What is True Collaboration?
UWTC Moves to Collaboration
Connect: A Working Collaborative
Group Discussion
Report Out
Wrapup
Report Out
1. Present the LOI to the panel of 4 presenters as if making a request for funding.
2. All tables can ask questions
3. Panel will both ask questions and give critique on quality of collaborative
Southern Institute - May 23, 2013 45
Southern Institute - May 23, 2013 46
Agenda
Background
What is True Collaboration?
UWTC Moves to Collaboration
Connect: A Working Collaborative
Group Discussion
Report Out
Wrapup
Thank you
Southern Institute - May 23, 2013 47