ACTIVE LISTENING

Ibrahim Mohamed

Agenda

What is Active Listening?

Active listening barriers

How to become an active listener?

Body language

What is ACTIVE LISTENING?

Active listening

“active listening” means listening to someone so that they really know that they have been heard.

Active listening Barriers

Predetermined response

Busy mind

Jumping to conclusion

Selective listening

Body language

Becoming an Active Listener

1-Pay Attention

Eye contact.

Don’t prepare your response.

“LISTEN” to the Body Language.

2-Show it

Nod occasionally

Change your facial expressions

Encourage the speaker to continue

3-Feedback

Rephrase what you heard

Ask questions

Summarize in your mind

4-Stop predicting

Don’t complete the sentence for him

Don’t interrupt with arguments

Don’t predict the next word

Body language (SOLER)

Sit straight

Open posture

Lean forward

Eye contact

Relax

Summary

What is active listening?

Active listening barriers

How to become an active listener

Body language

/ibrahimmohamed93

@Ibrahimmohamd93

Thank You!

GAME