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Active Listening
Agenda • The importance of listening.
• Difference between hearing and listening.
• How to become an active listener.
The importance of listening
• We listen to obtain information.
• We listen to understand.
• We listen to learn
" Seek first to understand then to be understood."
What’s the difference?
between. . . .
Hearing?
Listening?
&
How to become an active listener• Pay attention
How to become an active listener
• Show him that you are listening
How to become an active listener
• Ask questions
How to become an active listener
How to become an active listener
• Defer judging
Thank You!
/nourane.ahmed1
@Nouraneahmed93