ALM Roadmap and ALM Rapid Deployment

Solution Active Global Support

July 2012

© 2011 SAP AG. All rights reserved. 2

Analysis

Funnel (via PERC)

AGS Engineering Services Steps to deploy

Management

buy in

&

Engagement

Charter

Positioning

Engagement

Charter

Architect buy in

Roadmap/

Program plan

Program Setup

Proof-of-

Concept

Engagement Plan

Who

Engagement

Demand / Opportunity

360° Review

Internal AGS only!

Report

Reporting & Results

Measurement & Analytics

Implement projects

as part of programs (empower customer to run

Rollout)

Implementation

Wav

e 1

Wave 2

Wave n

Services &

Programs

Enterprise rollout

.....

TQM

Lead TQM

EA

COE

© 2011 SAP AG. All rights reserved. 3

AGS Engineering Services Steps to deploy

Management

buy in

&

Engagement

Charter

Positioning

Engagement

Charter

Architect buy in

Roadmap/

Program plan

Program Setup

Proof-of-

Concept

Engagement Plan

Who

Engagement

Internal AGS only!

Report

Reporting & Results

Measurement & Analytics

Implement projects

as part of programs (empower customer to run

Rollout)

Implementation

Wav

e 1

Wave 2

Wave n

Services &

Programs

Enterprise rollout

.....

TQM

Lead TQM

ALM TQM Roadmap

ALM RDS Services

ALM TQM Roadmap and RDS Services

ALM TQM Roadmap and

ALM Roadmap Service

© 2011 SAP AG. All rights reserved. 5

ALM TQM Roadmap

What is the ALM TQM Roadmap?

Guided Procedure to support the (Lead) TQM to run through the phases of an ALM program

The ALM TQM Roadmap is structured into Phases, Activities and Tasks with Milestones

All relevant accelerators needed for an Activity are directly accessible

© 2011 SAP AG. All rights reserved. 6

From Roadmap to Guided Procedure

Configuration

Program Roadmap

Session Workbench

SolMan-PROD BPR

/SOLAR

Guided Procedures

Work Center Configuration / (Self) Services

Automate the 80% solution, no paper

• Sol Man Basic Configuration • Connect Managed Systems • ChaRM • …

• SQL Optimization • Data Volume • Security • …

Local IMG • ERP-DEV • SolMan-DEV

Doc Doc

Internal AGS only!

© 2011 SAP AG. All rights reserved. 7

ALM Roadmap Service Methodology Overview Roadmap

This an overview roadmap example agenda. Typically

you and the ALM experts are 3-4 days on-site.

One day off-site preparation before the wrap-up

presentation is recommended.

© 2011 SAP AG. All rights reserved. 8

SAP ALM Work Packages

Text # Work Package Setup Effort

(pd)

Duration

(months)

Strategic

Issue

CCOE

required remarks

Quic

k W

ins

1 Project Standards Definition - 1 x Modeling, Documentation, Status scheme

2 ARIS Integration 4 - 5 2 x Bidirectional ARIS data exchange with Project

and finally Solution

3 Document Management Concept - 1 x Consolidate

4 Utilize Solman Project Capabilities 1 6 x x Blueprint ,Configuration, Test preparation,

Training

5 Minimum Job Documentation 1 1 Set standard procedure

6 SPP Integration & Concept 2 1 Training Concept

7 Integrate SAP QC by HP 3 3 x HP quality center with defect management

8 Solutions with Process Content 3 1 x x customer directory for Business Process

Operation

9 Utilize SoDocA - 1 Solution Documentation Assistant

10 Utilize CDMC 2 1 Custom Development Management Cockpit

11 SLR 2 1 x Service Level Reporting

12 BPA 3 1 x Business Process Analytics / Analysis

13 EEM pilot setup 1 1 End User Experience Monitoring

14 Usage of CTS+ 5 1 x x In all SAP systems

The work packages list the next tasks and give

an idea of the technical installation effort and

the implementation effort of the task

© 2011 SAP AG. All rights reserved. 9

SAP ALM Work Packages Text # Work Package

Setup Effort

(pd)

Duration

(months)

Strategic

Issue

CCOE

required remarks

Mid

-term

A Setup BPCA & SAP TAO 5 6 Business Process Change Analyzer , Test

Acceleration and Optimization

B Central Job Management Pilot 5 1 Job Request Management, Workflow & SAP CPS by

Redwood Integration

C DVM 5 3 x Data Volume Management

D BPMon Pilot 5 1 x Business Process Monitoring for example processes

E DCM Pilot 5 1 x Data Consistency Management

F Issue Management 1 1 x Collaboration with SAP

G ChaRM 20 2-3 x Setup of Change Request Management with

Workflow Process

The work packages can be divided into

quick wins and mid-term investments.

The strategic importance or CCoE significance

can be documented

© 2011 SAP AG. All rights reserved. 10

SAP ALM Work Packages Roadmap

2010 2011 2012 Packages dependant to each other

No dependency

The graphical display of the work packages help the ALM

responsible to plan in which order the work packages

should be done, and which of them have dependencies

© 2011 SAP AG. All rights reserved. 11

SAP ALM Work Package Roadmap – SAP Services

2010 2011 2012 Expert Guided Implementation & Self Service

Expertise On Demand

Onsite Service

The graphical display of the work packages and

knowledge transfer recommendations helps the ALM

responsible and TQM to plan the needed ALM services

© 2011 SAP AG. All rights reserved. 12

ALM Program

Typical Customer Program Organization

CIO / ERP Lead

Program Steering Committee

SAP

PM TQM

Solution Doc& Implementation Lead

Testing Project Lead

Change Control

ITSM

Regional COE

EA Sponsor (e.g. Max Attn. Sponsor) AGS Sponsor

(optional)

Internal AGS only!

© 2011 SAP AG. All rights reserved. 13

Setup Remote Support Component for SAP

Business Objects

Basic Configuration

Upgrade to 7.1 SAP BusinessObjects BI (4.0) Basic Config. and

Setup EWA

Migration Charm 7.0 to 7.1

Business Process Analytics and Improvement

Job Scheduling Management

Solution Documentation I: Basic, Initial Upload,

Verification

Authorization Concept & Roles

Solution Documentation &

Implementation

Incident, Problem and

Request Management

Business Process

Operations

Application

Operations

Change Control

Management

Test Management

Custom Development Mgmt Cockpit

Software Quality and Clones

Maintenance Optimization &

Security

EG

I SA

P S

olu

tio

n M

an

ag

er

Ro

ad

ma

p

Updated Portfolio of Expert Guided Implementations SAP Solution Manager 7.1 – Planned EGIs until Q2 2012

Solution Documentation II: Reverse Process Documentation

Solution Implementation

Test Management I: SAP Test Workbench

Test Management II: Business Process Change

Analyzer

Test Management III: Automation with HPQC

Change Control Management I: CTS+

Change Control Management II: Quality

Gate Management

Change Control Management III: Change

Request Management

Incident, Problem and Request Management

(ITSM)

Incident, Problem and Request Management

(ITSM) for VARs

Business Process Monitoring and

Stabilisation

System Monitoring and Reporting

End-User Experience Monitoring Reporting

Analytics

Configuration Validation

Data Volume Management

Thank You!

© 2011 SAP AG. All rights reserved. 15

Level 4 Competencies

Solution Documentation, Solution Implementation, Template Management

Complete and exact documentation of one or more business processes.

(=> possible with CoE Support)

SPP

Excel Upload on release 7.0 (mainly done by SAP Consulting)

Extensive Excel Preparation via macros (mainly done by SAP Consulting)

BADI Implementation (Custom Code)

Test Management

Test Option 3 (no demand yet)

Process structure download from HP QC and upload into SolMan

Worksoft Integration

DRAFT

© 2011 SAP AG. All rights reserved. 16

Level 4 Competencies

Change Control Management

Special, complex workflows

BADI implementations

Interface with Third Party Tools

Template Protection

Enhanced CSOL rules

Complex customer-specific UI s

Specific non-typical system landscapes

ITSM

Special, complex workflows

BADI implementations

Interface with Third Party Tools (separate service)

Complex customer-specific UI s

Complex dispatching with Rule Modeler (BRF +)

Basic CIC setup (?)

CMDB with Realtech- > SP5 Topic

Integration with ERP - > SP5 Topic

DRAFT