A C T I V A T EM A R C H 2 0 1 9 / / B Y U LT R A M O B I L E

INSIDE:

PLAN SPOTLIGHT - MOBILE HOTSPOT

HOLI FESTIVAL

ULTRA SERVICE IMPROVEMENTS

& MORE

BIG MINUTES WITH UTALK NOW CALLING AFRICA!

COOL FACTS ABOUT AFRICA

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Ultra is celebrating all the new destinations in Africa that we added to uTalk last month! Now your customers can get in touch with family and friends in South Africa, Kenya, Somalia in addition to the unlimited international African destinations included on all plans! Our goal is to reach even more customers hoping to stay in touch with friends and loved ones in the largest continent in the world!

Do you realize how large Africa is? Africa is bigger than the United States,

China, Europe, and India COMBINED! That is seriously big, at 30.4 million square kilometers (or 11.73 million miles) with a population of 1.2 billion and growing. That’s why we’re Ultra excited to offer uTalk to 18 new destinations in Africa!

Ultra is thrilled to be an important part of staying connected around the globe, and even more excited to connect more customers to this fascinating place.

ULTRA DESTINATIONS IN AFRICA

There are over one thousand languages spoken in Africa by its various tribes and people, and there are more French speakers in Africa than in France.

Africa is home to the longest river (the Nile, running through 11 countries), the largest waterfall (Victoria Falls on the border between Zambia and Zimbabwe) and the largest desert, the Sahara.

The Sahara desert is almost as big as the continental United States! Can you imagine the entire U.S. covered in sand dunes?

There is a beer brewed from bananas that comes from Africa called “Raha”.

You might think tigers live in Africa because lions, elephants, cheetahs, leopards, and rhinos do – but tigers only live in Asia.

18 NEW UTALKDESTINATIONS IN AFRICA!

PHOTO: TABLE MOUNTAIN, SOUTH AFRICA

Algeria, Angola, Egypt, Eritrea, Ethiopia, Cameroon, Ghana, Kenya, Liberia, Morocco,

Nigeria, Senegal, Sierra Leone, Somalia, South Africa, Tanzania, Uganda, Zimbabwe

Ultra Account Manager MICHAEL BUSCH and Retailer Tehseen Shafique of RB Cell know the Houston area has a generous Nigerian customer base. Here’s why they’re excited about new uTalk destinations in Africa!

HOW DOES UTALK HELP RETAILERS GET MORE CUSTOMERS?Having more bonus minutes to Nigeria, in store print advertising helps to promote as well. Also having something in the window for uTalk drives traffic into the store.

WHAT NEW DEMOGRAPHICS/SEGMENTS OF CUSTOMERS ARE YOUR RETAILERS NOW ABLE TO ACQUIRE/BETTER SERVICE WITH ULTRA?Nigerians. uTalk helps tremendously to get them to switch from competitors. Having more African demos such as Egypt and Cameroon help as well.

WHAT DO YOUR RETAILERS LIKE ABOUT UTALK – WHAT WAS THEIR REACTION WHEN YOU TOLD THEM ABOUT THE REFRESH?The customers are excited and in disbelief with the new uTalk options in Nigeria. They often ask, 'is this for real?”

WHAT ARE YOUR RETAILERS MOST EXCITED ABOUT?Calling home! Many customers don’t think there’s a phone company that has minutes for free included in plan. A lot of retailers are looking forward to pushing uTalk to customers on plans at comparable price points with competitors. WHICH NEW COUNTRIES ON UTALK ARE THEY EXCITED TO CALL?Cameroon, Egypt, Ethiopia, Ghana.

E D I T I O N

RETAILER REMIXThis month, we’re featuring several of our Ultra representatives alongside their Retailers with large customer bases in Africa. Ultras who work together sell more together! Here’s what they had to say:

NIKO GASPAR is our Ultra Field Account Rep covering the Chicago area! Niko visited Kasim at BestCom Wireless to talk about Ultra's new uTalk destinations in Africa and this is what they had to say!

HOW IS UTALK BENEFICIAL TO YOUR CUSTOMERS?I have a large amount of people from Africa near me and an Ethiopian restaurant next

KASIM KISHTABestcom Wireless

Chicago, Illinois Selling Ultra since 2014

TEHSEEN SHAFIQUERB Cell

Houston, TexasSelling Ultra since 2014

door. Nigeria, Somalia and Ethiopia occupy the neighborhood and have made me their neighborhood store. With free bonus minutes on uTalk this has helped me get my customers connected to their friends and family back home.

WHERE ARE YOUR CUSTOMERS FROM?People from Somalia and Ethiopia have been in the neighborhood since I have been here and now Ultra has solutions for them. DOES UTALK HELP YOUR CUSTOMERS?Giving them some free minutes to call home when they are typically expensive countries to call helps. WHAT DO THEY LOVE ABOUT IT? That they have bonus minutes to countries that typically do not get minutes to those countries. This gives me an opportunity to present Ultra to customers that may be on another carrier since they can get free minutes to call. WHICH NEW COUNTRIES ON UTALK ARE THEY EXCITED TO CALL?Ethiopia will probably be the most beneficial. With an Ethiopian restaurant next door this can help when customers walk by.

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MAYRA SORIANO is an LA South Account Executive and has been selling Ultra since 2014. She visited Billy Ake at EP Wireless in Gardena, California to talk about why new uTalk destinations rock. Here’s what they had to say!

HOW IS UTALK HELPING RETAILERS GET MORE CUSTOMERS?The 500 minutes to Nigeria on uTalk has helped Billy, EP Wireless, switch more customers from competitive carriers, and gotten customers who were using Boss Revolution to start using Ultra. He explains to them that mobile calls are included and that calls are direct dial. He’s also excited as he's been getting referrals from existing Nigerian customers. WHAT NEW DEMOGRAPHICS ARE THEY ABLE TO ACQUIRE?Nigeria is currently their 3rd top country, but Billy believes that our new uTalk Africa offer will help him expand his Nigerian demographic. WHAT DOES THE RETAILER LIKE ABOUT UTALK?That he can finally offer an inexpensive plan with bonus minutes to Nigeria. He says that many customers would complain about carriers not offering bonus minutes to Nigeria, so he was excited to tell his customers about uTalk. He was also excited about putting up the new uTalk posters.

IDRIS GANIThe Cellular WizDecatur, Georgia

Selling Ultra since 2014

E D I T I O N

It’s a great way for my customers to stay connected with their

friends and family back home.

""

...Billy believes that our new uTalk Africa

offer will help him expand his Nigerian

demographic.

""

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BILLY AKE EP Wireless

Gardena, California

Ultra Account Manager VANESSA MORTON covers the customer base in Atlanta, and is always there for her Retailers like Idris Gani at The Cellular Wiz! HOW IS UTALK BENEFICIAL TO YOUR CUSTOMERS?uTalk is beneficial to my customers because it gives them peace of mind knowing they have the ability to call home without exorbitant fees. It’s a great way for my customers to stay connected with their friends and family back home.

WHERE ARE YOUR CUSTOMERS FROM?My customer base is very diverse but most of my customers are from Somalia, Ethiopia, Sudan and Kenya.

DOES UTALK HELP YOUR CUSTOMERS?Yes, it helps my customers a lot because the majority of my customers call most of the uTalk African countries. I was very excited to hear about the additions because other carriers don’t have the best offers. WHAT DO THEY LOVE ABOUT IT?They love the simplicity of having bonus minutes that target their country and that it’s affordable unlike other calling cards or plans. They also like direct calling unlike calling cards where you need to dial an access code and PIN. WHICH NEW COUNTRIES ON UTALK ARE THEY EXCITED TO CALL?They’re excited about having Somalia, Kenya and Ethiopia added.

PLAN SPOTLIGHT:

This month we’re spotlighting Ultra’s hottest feature - Mobile Hotspot! Perfect

for any hotspot-capable device from mobile phones to tablets and laptops and more. With mobile hotspot, your customers can turn your phone’s data signal into a Wi-Fi network for their laptop or tablet, instantly connecting them to the Internet.

No need to hunt for Wi-Fi or pay a day use fee to use someone else’s account!

With mobile hotspot, customers can easily connect to the internet for work or to get in touch with friends and family even when they’re on the go! Another benefit of using Mobile Hotspot, is it is a more secure network than using public Wi-Fi! Customers can jump

online to send emails, watch video, or access their digital accounts without worrying about searching for a good signal.

All Ultra plans can come with this great feature at no extra cost. For example,

50GB of lightning-fast 4G LTE on our $49 plan allows you to stream 18 hours of HD video, 246 hours of streaming music, and 128 hours of online gaming per month! These are just a few of the amazing selling points of using Ultra’s Mobile Hotspot feature!

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MOBILE HOTSPOT

CONNECT YOUR FAVORITE LAPTOP, TABLET AND OTHER HOTSPOT-CAPABLE DEVICE USING YOUR ULTRA MOBILE PHONE

HOTSPOT AVAILABLE ON ALL ULTRA MOBILE PLANS! 50GB OF 4G LTE DATA AVAILABLE ON $49 PLAN!

18 HOURS OF STREAMING HIGH-DEF VIDEO

409 HOURS OF SURFING THE WEB

246 HOURS OF STREAMING MUSIC

128 HOURS OF ONLINE GAMING

WHAT CAN YOU DO WITH 50GB?

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RING RING! ULTRA IS CALLING FOR MORE PHOTOS!

With our most recent plan upgrades and col-

lateral, we want to see YOU styling with your

newest plan posters. Now is your time to show

us how you show off your Ultra spirit. And don’t

be shy--jump in there!

SAY CHEESE!

Q: Of all the NEW uTalk countries, which is the closest to Antarctica?

A: Trick question: the closest of all the uTalk countries is Argentina, but the clos-est of the new countries is South Africa.

Q: Name all five of the new Ultra Flex countries.

A: South Korea, Malaysia, Brazil, Italy, Ireland

Q: How much data will customers get on the new multi-month $19 plan?

A: 2GB 4G LTE/MO

CONTEST:

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Q: What country on the new Ultra 80+ destinations is near the Himalayan mountain range?

A: Bhutan

ULTRA TRIVIA ANSWERS

FEBRUARY'S ISSUE

Last month we put your Ultra knowledge to

the test with Ultra trivia! Congratulations to

Benjamin Dresdner at Hi Tech Cell Phone

& Wireless INC Brooklyn, NY. Your $100 Gift

Card is on its way to you!

UPDATE: WE HAVE A WINNER!

FEBRUARY'S WINNER

CONGRATS BENJAMIN DRESDNER

Send your photos, store

name + location to

retailertrivia@ultra.me

or here.

FESTIVAL OF COLORS

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FESTIVAL BEGINS ON WEDNESDAY MARCH 20

LOVEHoli is a Hindu tradition, originally

created to celebrate the victory of good

over evil, the arrival of spring, and the

joy of love. Even though India is a large

place, Holi is celebrated in nearly every

part of the country! It is also sometimes

called the festival of love, as many

people get together and celebrate,

leaving resentments and bad feelings

towards each other in the past.

JOYWhat better way to celebrate than with

play? On Holi, people play with bright

pigmented powder, getting covered in

bright vibrant shades that celebrate the

joy of life and encouraging positivity

and happiness. That combined with

eating Holi delicacies and dancing to

music--this festival of color is also a

celebration of food and music!

LIGHTTo prepare, people light large bonfires

chanting sacred texts from the Rig

Veda, an ancient Indian collection

of sanskrit hymns. Dancing is also

encouraged to ward off evil spirits!

People celebrating also sing and

dance to the beat of the dholak, a hand

drum played at celebrations!

CELEBRATEOne of our largest community of

customers is celebrating a special

holiday this month--the festival of

colors! Holi, also known as the festival

of joy and love, is considered one of

the most celebrated festivals in India

and it is coming up this month!

WE WISH EVERYONE A HAPPY FESTIVAL FULL OF FUN FOR OUR ULTRA RETAILERS AND CUSTOMERS CELEBRATING THIS MONTH!

At Ultra, we enjoy working hard for you and for your customers. That’s why, as part of our 2019 focus to level up on every aspect of Ultra, we will soon be performing a system upgrade by the end of March or early April. This upgrade will continue to help make Ultra even faster, more fun and easier for you to sell, AND enhance your customers’ Ultra experience! We’re proud to continue to make every interaction for you and your customers even more Ultra.

More information on this exciting upgrade coming soon!

UPGRADEL O A D I N G . . .

System

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+ GET A $25 BONUS WHEN SUBSCRIBERS BUY 6 MONTHS!Enjoy a generous $25 bonus on the next calendar month following your instant SPIFF

when your subscriber signs up for 6 months! Click here for more information!

U L T R A C L A S S I C

s p i f f s WITH EVENBIGGER INSTANTSPIFFS WITHMULTI-MONTH!

UNLOCK FULL SPIFF INSTANTLY WITH MULTI-MONTH! Now you can earn your entire three-month spiff in a single activation when you sign your customers up for any plan with multi-month! And that’s in addition to your 8.5% Airtime margin. Earn more with multi-month!

AVAILABLE VIA ALL 3 TSPS! Earn your instant spiff with epay, IAS and T-Cetra on all multi-month and single-month activations.

EARN UP TO 6% LIFETIME RESIDUAL: Retailer Residual is 3% and an additional 3% if customer is put on Auto Recharge at time of activation for a total of 6%. See Retailer Spiff FAQ on UltraAgents.com.

$75 I n s t a n t

SpiffFor Activating The$49 Multi-Month

$60 I n s t a n t

SpiffFor Activating The$39 Multi-Month

$45 I n s t a n t

SpiffFor Activating The$29 Multi-Month

$30 I n s t a n t

SpiffFor Activating The$19 Multi-Month

$37 I n s t a n t

SpiffFor Activating The$23 Multi-Month

.50

MULTI-MONTH

SINGLE-MONTH

$50 SpiffFor Activating The $49 Plan$15 spiff for new activations, plus earn an additional $15 spiff after the second month recharge and an additional $20 spiff after the third month recharge.

$30 Spiff

$40 SpiffFor Activating The $29 Plan $15 spiff for new activations, plus earn an additional $10 spiff after the second month recharge and an additional $5 spiff after the third month recharge.

For Activating The $39 Plan $15 spiff for new activations, plus earn an additional$15 spiff after the second month recharge and an additional $10 spiff after the third month recharge.

$20 Spiff

$25 SpiffFor Activating The $19 Plan$10 spiff for new activations, plus earn an additional $5 spiff after the second month recharge and an additional $5 spiff after the third month recharge.

For Activating The $23 Plan$10 spiff for new activations, plus earn an additional $10 spiff after the second month recharge and an additional $5 spiff after the third month recharge.

Ultra has extended the multi-month spiffs to plump up your wallet this March! Don't forget to check out our updated $23 multi-month spiff, as well as our

bonus extension for purchases on 6 months!

MAKE MORE MONEY THIS MARCH!

NOW EXTENDEDTHROUGH March

Not getting 20%? Reach out to your Ultra Master Agent or Sales Representative to learn how! Or click here to view our Spiffs FAQ now!

Ultra Retailers like you will earn a fixed margin up to 2x the industry standard rate on all Ultra Flex Family and Ultra Flex sales you make.

Earn Margins on All Ultra Flex Products!

&

AIRTIME MARGINS OR AUTO RECHARGE MARGINS

20%YOU'LL EARN

I

RETAILER SUPPORT HOURS:

English: 6:00a - 6:00p PST / 9:00a - 9:00p EST

Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST

Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST

RETAILER SUPPORT CAN BE REACHED AT:

855-664-6638

R E TA I L E R S U P P O R TUltra is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist customers directly

on UltraAgents.com via the ‘Manage Subscribers’ tab.

Please share our Customer Service number with your customers should they wish to

speak with a Care Representative who can provide account support.

Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone.

CUSTOMER SERVICE

THANK YOU!