ACTAtek Training Manual (For ACTAtek2)

ACTAtek Training Manual

(For ACTAtek2)

Version 2.3

Feb 25th, 2008

ACTAtek Pte Limited

ACTAtek Pte Limited

Revision HistoryRevision Date Description Author

2.0 2007/10/01 - Training Manual for ACTAtek 2

Cheong / Keith

2.1 2007/10/08 - update information Cheong / kfc

2.2 2007/10/16

- update hardware specs

- update -2 and -9 error on Pri/sec sync

- upgrade FAM 4.XXto 5.XX, Keith

2.3 2008/02/25

- revised the External Mifare Reader connection

- added the JP9 instructions in EMR and Modem chapter

- Updated the Agent from 1.29.1 to 1.29.3a version Keith

ACTAtek Training Manual (For ACTAtek2) ii

ACTAtek Pte Limited

ACTAtek Training Manual (For ACTAtek2)Copyright 2004 - 2007 ACTAtek Pte Limited, All rights reserved.

No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise without the prior written permission of ACTAtek Pte Limited.

ACTAtek is a registered trademark of ACTAtek Pte Limited

All trademarks, registered trademarks, and service marks are the property of their respective owners.

ACTAtek Training Manual (For ACTAtek2) iii

ACTAtek Pte Limited

Offices:Asia and the Rest of the World:Unit 1101-1103, 11/F., Yardley Comm. Bldg.3 Connaught Road West,Sheung Wan, Hong Kong.

Tel: 852 2319 1333Fax: 852 2776 8997 Email: [email protected]

Americas (North and South America):13372 Newport Ave suite A ,Tustin, CA 92780,USA

Tel: 714-505 0433Fax: 714-544 5077E-mail: [email protected]

ACTAtek Technologies Inc.Suite 230, 10691 Shellbridge WayRichmond, BC V6X 2W8Canada

Phone: 604 278 8888Fax: 604 278 6082E-mail: [email protected] (Sales Enquiries)

Europe, Middle East & Africa:ACTAtek (UK) Ltd.Unit 7 Lightning way, West Heath, Birmingham B31 3PHU.K.

Phone: 44 121 411 2288Fax: 44 121 411 2299Sales Tel: 44 121 288 9923E-mail: [email protected] (Sales Enquiries)

Singapore & Malaysia:ACTAtek Pte Ltd18, Boon Lay Way, #09-96/97/98Tradehub 21, 609966Singapore

Phone: 65 65154520Fax: 65 65154521E-mail: [email protected] (Sales Enquiries)

ACTAtek Training Manual (For ACTAtek2) iv

mailto:[email protected]





ACTAtek Pte Limited

Table of ContentsChapter 1.Introduction.........................................................................................................10

1.1.Purpose...............................................................................................................................10

1.2.Document Conventions.......................................................................................................10

1.3.Intended Audience and Reading Suggestion......................................................................10

1.4.Software References for this document..............................................................................10

Chapter 2.Product Overview .............................................................................................112.1.ACTAtek Model number......................................................................................................11

2.1.1.Legend........................................................................................................................................112.1.2.EXAMPLE...................................................................................................................................12

2.2.Comparison between Fingerprint and Smart Card Models:.................................................13

2.3.Checklist ............................................................................................................................14

2.4.Setup Requirements...........................................................................................................152.4.1.Operating System (For access via Corporate Network)..............................................................152.4.2.Network Interface........................................................................................................................152.4.3.Power Requirements...................................................................................................................15

Chapter 3.ACTAtek2 Structure and Connections...............................................................163.1.Configuration of ACTAtek2.................................................................................................16

3.2.ACTAtek2 Internal Structure and Connections...................................................................17

3.3.Connection Details:.............................................................................................................183.3.1.COM1 to COM4...........................................................................................................................183.3.2.RS485.........................................................................................................................................183.3.3.Weigand output...........................................................................................................................183.3.4.Security Sensor...........................................................................................................................183.3.5.RJ45............................................................................................................................................183.3.6.Buzzer.........................................................................................................................................183.3.7.USB.............................................................................................................................................193.3.8.12V DC jack................................................................................................................................193.3.9.Door Switches 1..........................................................................................................................193.3.10.Door Strike 2 / Door Bell............................................................................................................193.3.11. Door Sensors (GND DS1, GND DS2)......................................................................................193.3.12.Alarm (Alarm+ Alarm-)..............................................................................................................193.3.13.Door Strikes (NC1 COM1 NO1) & (NC2 COM2 NO2)...............................................................20

3.4.Details of some connection items........................................................................................20

Chapter 4.Fingerprint Notes................................................................................................214.1.Introduction.........................................................................................................................21

4.2.Technical Information..........................................................................................................21

4.3.Good Image vs Bad Image.................................................................................................22

4.4.Fingerprint Enrollment & Authentication..............................................................................23

ACTAtek Training Manual (For ACTAtek2) v

ACTAtek Pte Limited

4.5.Fingerprint Enrollment:........................................................................................................24

Chapter 5.Introduction to the menu on the ACTAtek LCD screen.....................................25

Chapter 6.Network Connections.........................................................................................266.1.Connecting Directly to a PC Using Crossover Network Cable.............................................26

6.2.Connecting ACTAtek2to the Corporate LAN using Patch cable:.........................................266.2.1.Troubleshooting:..........................................................................................................................27

6.3.Connecting Directly to a PC Using Crossover Network Cable.............................................27

6.4.Connecting Directly to a PC Using Local Area Network (LAN)............................................296.4.1.Testing the Connection...............................................................................................................31

Chapter 7.Wi-Fi Connections..............................................................................................327.1.Access point:.......................................................................................................................32

7.1.1.Hardware requirements:..............................................................................................................327.1.2.Software configuration.................................................................................................................32

7.2.Ethernet Adapter.................................................................................................................347.2.1.Hardware requirements...............................................................................................................347.2.2.ASUS WL330g Setup with Windows XP (Part 1)........................................................................357.2.3.ASUS WL330g Setup with Windows XP (Part 2)........................................................................397.2.4.Application of ASUS WL330g with ACTAteks / iADs...................................................................39

Chapter 8.External Mifare Reader......................................................................................408.1.Installation of the external Mifare reader.............................................................................40

8.2.Connecting via RS485.........................................................................................................408.2.1.Hardware connection..................................................................................................................408.2.2.Software Configuration ...............................................................................................................42

8.3.Connecting via RS232.........................................................................................................438.3.1.Hardware configuration...............................................................................................................438.3.2.Software Configuration ...............................................................................................................45

8.4.Assembling the parts...........................................................................................................46

8.5.Configuration.......................................................................................................................478.5.1.Hardware Configuration...............................................................................................................47

8.6.How to use..........................................................................................................................48

8.7.Multiple External Mifare Readers........................................................................................488.7.1.Hardware Configuration...............................................................................................................488.7.2.Connection diagram....................................................................................................................498.7.3.Software Configuration ...............................................................................................................50

Chapter 9.External Relay....................................................................................................529.1.To install the device:...........................................................................................................52

9.2.Hardware configuration.......................................................................................................53

9.3.Testing Secure External Relay............................................................................................53

Chapter 10.Door lock connections......................................................................................55

ACTAtek Training Manual (For ACTAtek2) vi

ACTAtek Pte Limited

10.1.ACTAtek Cabling...............................................................................................................55

10.2.Door Strike Connections...................................................................................................56

10.3.Fail-Safe Lock...................................................................................................................57

10.4.Fail-Secure Lock...............................................................................................................58

10.5.Description of Fail-Safe and Fail-Secure Lock:.................................................................59

10.6.Door Strike Sensor............................................................................................................59

Chapter 11.CMOS Camera Module....................................................................................6011.1.Introduction.......................................................................................................................60

11.2.Specifications....................................................................................................................60

11.3.Features............................................................................................................................61

Chapter 12.Formatter..........................................................................................................6212.1.Introduction.......................................................................................................................62

12.2.Requirements....................................................................................................................62

12.3.Change the ACTAtek to become a formatter....................................................................62

12.4.Configure the formatter.....................................................................................................6312.4.1.Formatter Status.......................................................................................................................6312.4.2.Configure the Card Key.............................................................................................................63

12.5. Start formatting card........................................................................................................64

12.6.Reset terminal as ACTAtek Terminal................................................................................65

Chapter 13.Modem Connection..........................................................................................6613.1.Setting Windows Desktop to Accept connection from Modem..........................................67

13.2.Hardware Setting of ACTAtek...........................................................................................74

13.3.Setting ACTAtek to make connection with the Modem......................................................75

13.4.Setting up the ACTAtek with the ACTAtek Agent..............................................................7713.4.1.In the Web browser side............................................................................................................7713.4.2.In the ACTAtek Agent side........................................................................................................79

13.5.Run the ACTAtek Agent....................................................................................................82

13.6.Trouble shooting...............................................................................................................82

Chapter 14.VPN Connections.............................................................................................83

Chapter 15.FAQ & Troubleshooting....................................................................................8615.1.Fingerprint issues..............................................................................................................89

15.1.1.Fingerprint Enrollment / Authentication Issues..........................................................................8915.1.2.Why do I always get a "Bad Quality" message during enrollment or authentication?.................8915.1.3.Why the successful rate for fingerprint verification is low?........................................................9015.1.4. Why is the automatch limited to 500 users?.............................................................................9115.1.5. The finger print module scans erratically with nothing on the surface?.....................................91

15.2.Connection issues.............................................................................................................9215.2.1.Can we use our own software to communicate with ACTAtek? If so, what do you offer us as basis: DLL, ActiveX or SDK? ...............................................................................................................92

ACTAtek Training Manual (For ACTAtek2) vii

ACTAtek Pte Limited

15.2.2.How do I connect two ACTAtek units in different locations in primary/secondary mode?..........9215.2.3.How do I connect two ACTAtek units in different locations with modem?..................................9315.2.4.Why doesn't the ACTAtek connect with my PC?.......................................................................93

15.3.Hardware issues...............................................................................................................9415.3.1.What is the rating of the internal relay?.....................................................................................9415.3.2.How do I handle the back EMF of the door strike?....................................................................9515.3.3.Where is the event log stored? How can I retrieve it?...............................................................9515.3.4.What is the material for the Optical Sensor and casing? ..........................................................9615.3.5.How to connect to an IP Camera?.............................................................................................9615.3.6. Which kind of door locks do we support?.................................................................................9715.3.7.How to setup the door bell through the ACTAtek?.....................................................................9715.3.8.What is the maximum distance of External Mifare Reader we guarantee?...............................9715.3.9.Which type of HID prox card do we support?............................................................................9815.3.10.Which type of external bar code reader do we support?.........................................................9815.3.11.What does ACTAtek support? ................................................................................................9915.3.12.Why ACTAtek keeps hanging?...............................................................................................99

15.4.Primary-Secondary Connection issues............................................................................10015.4.1.Primary / Secondary Synchronization......................................................................................10015.4.2.How do I connect 2 ACTAtek units with different FAM versions, i.e. FAM 4.xx and 5.xx ?......10115.4.3.When I make Primary - Secondary combination, will the existing Users on Secondary lost?. .10215.4.4.What is error code (-1) , (-2) and (-9)?....................................................................................10215.4.5.How do we know whether the ACTAteks that are connected have any network error?...........10315.4.6.Enabling Auto IN/OUT slows down the ACTAteks?.................................................................10315.4.7.How do I use a Backup Secondary unit?.................................................................................10315.4.8.Using Reject Repeated Event..................................................................................................104

15.5.General issues................................................................................................................10515.5.1.I get a message of “Unauthorized” and “Access Denied” .......................................................10515.5.2.Why does it take so long to do a DB upgrade?........................................................................10515.5.3.How do I upgrade the firmware on the ACTAtek unit?.............................................................10615.5.4.How do you use the Duress Code, SMTP options?.................................................................10615.5.5.What is the procedure to export Chinese characters report in MS Excel? ..............................10715.5.6.What is the procedure to export Arabic characters report in MS Excel? .................................10715.5.7.How do Access Groups work?................................................................................................10815.5.8.How to help us to translate the languages?.............................................................................10915.5.9.How to configure the SNTP?...................................................................................................10915.5.10.How to login by using both smartcard & fingerprint?..............................................................11015.5.11. Is there other login options for the Super Administrator (A999) to access the Terminal Menu?.110

ACTAtek Training Manual (For ACTAtek2) viii

ACTAtek Pte Limited

15.5.12. When I click on a link, I get “Session Expire: Occupied by a new admin login” on the web interface?...........................................................................................................................................11015.5.13. I cannot login using smartcard after a firmware upgrade to ACTAtek?.................................11015.5.14. Does ACTAtek Server work with FAM 3.x?..........................................................................11115.5.15. Which version of ACTAtek works with LogiPrint?.................................................................11115.5.16. What are the authentication options for ACTAtek?...............................................................11115.5.17. How do I know which firmware is the ACTAtek running?......................................................11115.5.18.How do I use ACTAtek to send e-mail...................................................................................112

ACTAtek Training Manual (For ACTAtek2) 9

ACTAtek Pte Limited

Chapter 1. Introduction

This sections explains the purpose and software references of the ACTAtek.

1.1. PurposeACTAtek is an Access Control and Time Attendance product which allows users to access its

record from any where, at any time and on any platform.

The primary objectives of this document is to provide advance features of ACTAtek.

The secondary objectives of this document is to help the user to troubleshoot the ACTAtek within the shortest time. So, after read through this training manual, user will become more familiar with the functions and features of ACTAtek.

1.2. Document ConventionsInput typed in a bold Arial font, and output using Arial. Comments are added in italics.

Command prompt and Source code looks likemain(){ printf(“Hello World\n”);}

1.3. Intended Audience and Reading SuggestionThis document is self-contained but assumes a basic knowledge of ACTAtek. Advanced cus-tomers can use this document to enhance their usage in ACTAtek, and resellers can use this document to enhance their customers needs.

1.4. Software References for this documentACTAtek firmware: 1.31.2 (September 2006)

ACTAtek Agent: 1.29.3a(Jun 2006)

ACTAtek Server: 1.0.16pre36 (September 2007)


ACTAtek Pte Limited

Chapter 2. Product Overview

2.1. ACTAtek Model numberModel Number Description

ACTA2-[Model]-[Option]-[Others]Embedded SSL-Web Server with PIN / Camera / Smartcard / Fingerprint / Sample up to 10,000 users

Table 1.ACTAtek Model Number

2.1.1. LegendModel Meaning

1k Embedded SSL-Web Server up to 1,000 users3k Embedded SSL-Web Server up to 3,000 users5k Embedded SSL-Web Server up to 5,000 users

10k (Standalone Smartcard or Pin Model only)

Embedded SSL-Web Server up to 10,000 users

15k Embedded SSL-Web Server up to 15,000 users20k Embedded SSL-Web Server up to 20,000 users30k Embedded SSL-Web Server up to 30,000 users

Option MeaningP Pin ModelC Camera Model

S (M / L / Hp / i /EXBC) Smart Card Model (Mifare/ Legic / HID /HID iClass/ Barcode)FP Fingerprint ModelFS Fingerprint + Smartcard Model

Others MeaningSAM Sample Unit

Table 2.Legend


ACTAtek Pte Limited

2.1.2. EXAMPLEModel Number Description

ACTA2-1k-PC Pin + Camera Model (up to 1,000 users)ACTA2-3k-S-M Smartcard Model (Mifare) (up to 3,000 users)ACTA2-5k-S-LC Smartcard Model (Legic) + Camera (up to 5,000 users)ACTA2-1k-FP-C Fingerprint Model + Camera (up to 1,000 users)

ACTA2-1k-FS-MCFingerprint + Smartcard Model (Mifare) + Camera (up to 1,000 users)

ACTA2-1k-FS-LC-SAMFingerprint + Smartcard Model (Legic) + Camera (up to 1,000 users) – Sample unit

ACTA2-10k-S-LC Smartcard Model (Legic) + Camera (up to 10,000 users)

Table 3.Example


ACTAtek Pte Limited

2.2. Comparison between Fingerprint and Smart Card Models:

Features Fingerprint ONLY Smartcard ONLYFingerprint + Smart Card

Seven-Finger Enrollment √ - √Built-in Smart Card Reader - √ √Built-in Web & DB Server √ √ √Built-in Web Camera Optional Optional OptionalExchange of Information between bevices (Primary / Secondary ) √ √ √Static IP Address Assignment

√ √ √

Support DHCP Server √ √ √Disk on Chip G4 128 MB 128 MB 128 MBMaximum Users 30,000 Users 30,000 Users 30,000 Users

Maximum eventlogs stored

75,000 eventlogs (for 1k,3k,5k,10k users)

30,000 eventlogs (for 15k)

10,000 eventlogs (for 20k,30k)

75,000 eventlogs (for 1k,3k,5k,10kusers)



75,000 eventlogs (for 1k,3k,5k,10k users)



Computers Supported

Apple Macintosh / Win 95/98/NT/XP

Unix Machines / Linux Machines / PDA /

Smart Phone



Smart Phone



Smart PhoneDatabase Interface Support ODBC / JDBC ODBC / JDBC ODBC / JDBC

Encryption SSL SSL SSLMultilingual Support √ √ √LDAP 20k user only 20k user only 20k user onlySNMP 20k user only 20k user only 20k user onlyProgramming API SOAP SOAP SOAPReporting √ √ √Product Weight / Gross Weight with power supply & packaging

650g/1.5kg 650g/1.5kg 650g/1.5kg

Replaceable ModulesCPU / Fingerprint /

Contact & Contactless Smartcard / Keypad

CPU / Fingerprint / Contact &

Contactless Smartcard / Keypad

CPU / Fingerprint / Contact &

Contactless Smartcard / Keypad

External Devices Support √ √ √LCD Module Dot Matrix 128 x 64 Dot Matrix 128 x 64 Dot Matrix 128 x 64Product Dimension 215 x 110 x 72 (mm) 215 x 110 x 72 (mm) 215 x 110 x 72 (mm)Weatherproof Casing (except for contact card module)

√ √√

Expansion Serial / RS-232 / RS-485

Serial / RS-232 / RS-485

Serial / RS-232 / RS-485

Netwrok Interface10 BaseT Ethernet (Build-in) / Optional

Wi-Fi / Modem

10 BaseT Ethernet (Build-in) / Optional

Wi-Fi / Modem

10 BaseT Ethernet(Build-in) /

Optional Wi-Fi / Modem

Table 4.Comparison between Fingerprint and Smartcard Models


ACTAtek Pte Limited

2.3. Checklist Please check that your ACTAtekTM has come with the following, if anything is missing, contact us at [email protected] .

• ACTAtek Unit

• Instructions CD

• Quick Installation Guide

• Crossover Network Cable (Black) [for connection DIRECTLY to PC/Notebook]

• Straight Network Cable (White) [for connection to network (hub/switch)]

• A 12V DC Switching Power Supply (Input: 100 - 240 VAC 50/60 Hz)

• 1 Power Cord [according to Country Specification]


ACTAtek Pte Limited

2.4. Setup Requirements

2.4.1. Operating System (For access via Corporate Network)• Windows 95/98/2000/NT/XP

• Linux Machines

• Unix Machine

• Apple Macintosh

• PDA

• Smart Phone

2.4.2. Network Interface10 BaseT Ethernet (built-in)• RJ45 Cabling for Network Connectivity.• Straight Network Cable (White cable, to connect to your corporate network via Hub/Switch)• Crossover Network Cable (Black cable, to connect directly to your Computer)

2.4.3. Power Requirements• A 12V DC switching power supply (provided), please do not substitute our power supply from

another one• Each 12V power supply can only support ONE ACTAtek, failing to do so will void the

warranty.


ACTAtek Pte Limited

Chapter 3. ACTAtek2 Structure and Connections

3.1. Configuration of ACTAtek2


Illustration 1. Configuration of ACTAtek2

ACTAtek Pte Limited

3.2. ACTAtek2 Internal Structure and ConnectionsWARNING: DO NOT TOUCH ANY COMPONENTS WHILE ATTACHING CABLES TO THE ACTAtek2.

Illustration 2. Internal Structure and Connections


ACTAtek Pte Limited

3.3. Connection Details:

3.3.1. COM1 to COM4• COM1, by default, is connected to the fingerprint module, if installed. Other-

wise, it is open for use by other applications.

• COM2, by default, is connected to the Mifare Contactless Smart Card Reader/Writer, if installed. Otherwise, it is open for use by other applications.

• COM3 is shared with the RS485 port.

• COM4 is open for use by any other RS232 devices.

3.3.2. RS485• The RS485 serial port shares its port with COM3 of the ACTAtek. That means

either one can be used at any given time.

• RS485 is enabled if JP9 and JP10 are installed.

• Typical devices connected to RS485 are External Relay and/or external Mifare Contactless Smart Card Reader/Writer.

3.3.3. Weigand output• Weigand output is supported in ACTAtek.

• Users can select either 26-bit or 40-bit outputs.

• Smart card ID will be sent out in 26-bit or 40-bit Weigand formats, when autho-rized.

• If you have a Weigand device, please connect it to Weigand 2

3.3.4. Security Sensor• Used to protect ACTAtek in an event when someone is trying to remove or at-

tack the unit.

• Alarm output will be triggered if ACTAtek is lifted up or removed from its in-stalled position.

3.3.5. RJ45• Used to connect a RJ45 cable to the network which enables ACTAtek to be

reached by Ethernet.

3.3.6. Buzzer• Used to create unique beeping sounds during authentication and other situa-

tions.


ACTAtek Pte Limited

3.3.7. USB• A USB interface is present and reserved for future use.

3.3.8. 12V DC jack• Power up the ACTAtek with shipped switching power supply.

• Make sure you have same rated power supply (12V DC, 27W) if the one pro-vided is not used.

3.3.9. Door Switches 1• Connect both ends of the external door switch to Ground and DoorSwitch 1 re-

spectively.

• Door strike will be connected once the door switch is triggered.

3.3.10. Door Strike 2 / Door Bell

3.3.10.1. Door Switch mode:• Connect both ends of the external door switch to Ground and DoorSwitch2 re-

spectively.

• Door strike will be connected once the door switch is triggered.

3.3.10.2. Door Bell mode:• Connect both ends of the door bell switch to COM and NO on Doorstrike 2 re-

spectively.

• Enable the door bell in “Terminal Setup” on Doorstrike 2.

• Door bell will ring once the door bell button (Top right corner of the keypads) is pressed.

3.3.11. Door Sensors (GND DS1, GND DS2)• System will alert user (LCD Display message, buzzer sounds) if each of the

door sensors is closed for about 30 seconds.

• Alert stops when sensor is open.

3.3.12. Alarm (Alarm+ Alarm-)• Connect the Alarm+ and Alarm- to the external alarm.

• Alarm relay will trigger whenever somebody is trying to remove the ACTAtek2 if the door sensor is activated.


ACTAtek Pte Limited

3.3.13. Door Strikes (NC1 COM1 NO1) & (NC2 COM2 NO2)• Opens a door.

• NC – Normally connect, COM – Common, NO – Normally Open

• Connect an electrical relay to NO and COM as shown below.

3.4. Details of some connection items


Illustration 3.Details of some connection items 3.3.9-3.3.12

ACTAtek Pte Limited

Chapter 4. Fingerprint Notes

4.1. IntroductionACTAtek2 uses latest Optical Scanning technology with its own algorithms and matching calcu-lations, a step above other sensors in the market.

It must be emphasized that to get an accurate enrollment and quick authentication each time a fingerprint is presented, the fingerprint placement must be towards the center of the scanner. Placing your finger far from the center position of the sensor will increase the rejection rate.

Finger Rotation should be kept to a minimum during enrollment and verification.

When enrolling, place the finger on the sensor where the entire core can clearly be seen by the scanner.

A good image is critical for the overall performance of the fingerprint scanner. Any deviation from a good image, either by placing the finger far away from the scanner, or by applying too much pressure or not locating it in the CENTER of the scanner, will cause the scanner’s rejec-tion rate to rise. Read below on how to get a good image for your enrollment/authentication.

4.2. Technical InformationFeatures Technical Specification

Image Resolution: 500DPIFalse Rejection Rate (FRR): 0.01%False Acceptance Rate (FAR): 0.0001%Allowable Fingerprint Rotation: +/-15degreeOperation Temperature: -25 to +65 Degrees CelsiusNumber of minutiae being taken: 30 to 60 depending on userMatching Speed: 0.05 secondScanning Speed: 1.50 second

Table 5.Technical Information


ACTAtek Pte Limited

4.3. Good Image vs Bad ImageA good fingerprint image is one in which the core of the fingerprint is well-defined and easily rec-ognizable. The core of a finger is defined as the “point located within the inner most recurring ridge”, it is normally located in the MIDDLE of the fingerprint. It is therefore critical when en-rolling that you place the finger on the scanner where the entire core can clearly be seen.

An example of a good & bad image is displayed as follows:


Bad Image: An image where the crackles & displacement of the fingerprint core makes it unrecognizable.

Good Image: The whole fingerprint core can be seen clearly.

ACTAtek Pte Limited

4.4. Fingerprint Enrollment & Authentication

In order to receive a successful enrollment and authentication, it is critical that the following should be noted carefully. Each successful enrollment will result in a successful authentication and save a lot of time in troubleshooting and erroneous readings.

It is highly recommended for the fingerprint core to be big and clear for a successful enrollment of a clear and good image.

Make sure the fingerprint image captured is of the core of the finger presented. A fingerprint core is a point located within the innermost recurring ridge of any given finger.

Also, to obtain a higher success rate, enroll the same finger 3 times in a slightly adjusted angle, one to the center, one inclined slightly to the left and the third inclined slightly to the right.

If you follow the following enrollment procedure, the success rate will increase dramatically.


Optical Fingerprint Scanner

Fingerprint Core.

ACTAtek Pte Limited

4.5. Fingerprint Enrollment:Step 1: Place the center of any one finger directly above the sensor right in the center, as shown below:

Step 2: Place the center of the same finger (enrolled in Step 1), slightly aligned to the left.

Step 3: Place the center of the same finger, slightly aligned to the right.

After each placement, wait for the message “Template Stored” on the LCD screen to appear, and then remove your finger and press “Enter/Return” to enroll the second or third finger(s).

If you have any questions regarding the enrollment procedure, e-mail us at [email protected] .


ACTAtek Pte Limited

Chapter 5. Introduction to the menu on the ACTAtek LCD screen

There are 8 icons on the ACTAtek's LCD screen after you login as Administrator:

Add User• Fingerprint

• Smartcard• Add User

• Copy to Smartcard

• Move to Smartcard

• Copy to Terminal

• Delete Smartcard

• Password

IP Setting• DHCP (OFF)

• IP Address

• Gateway

• DNS IP

• Subnet Mask

User Management• Delete User

• Activate User

• Deactivate User

• View Log

• Capture FP

Terminal Setting• Primary IP

• FP Quality• HIGH (ON)

• NORMAL

• LOW

• No. of FP Sample• NORMAL:3(ON)

• ACCURATE:5

• PRECISE:7

• Restricted IP (OFF)

• Unlock Door

• Reboot

Automatch Reset Setting• Reset Event Log

• Reset Database

• Factory Default

• Reset Web Port

Date & Time• Adjust Date

• Adjust Time

Exit


ACTAtek Pte Limited

Chapter 6. Network Connections

6.1. Connecting Directly to a PC Using Crossover Network CableConnecting your ACTAtek2 directly to your computer can be done via the BLACK crossover ca-ble which is included in the box the ACTAtek2 came with.

The IP Configuration and all necessary modifications can then take place for web administra-tion.

6.2. Connecting ACTAtek2to the Corporate LAN using Patch cable:Connecting your ACTAtek2 to your Corporate LAN via a hub or switch can be done via a patch cable or a straight network cable, which is the white cable included with your ACTAtek2.

Directly connect the Patch cable to the port of the network hub in your corporate premises.


ACTAtek Pte Limited

6.2.1. Troubleshooting:If the network is not working, there are a few points that can be checked to fix it:

1. Make sure the network cable is functional; sometimes a damaged cable may be the cause of all problems. To check if it is functional, make sure there are no loose ends and the jack is properly attached to the cable. Also, once plugged in, check that the light at the port blinks (either in orange or green).

2. Check that the IP Address Assignment matches the network settings of the corporate LAN or the PC being used.

3. Make sure no IP has clashed and that there are no two identical IP addresses in the network.

4. If all of these are fine, ask the network administrator why there is a problem or e-mail us at [email protected] for further assistance.

6.3. Connecting Directly to a PC Using Crossover Network CableConnecting your ACTAtek2 directly to your computer can be done via the BLACK crossover ca-ble provided in the box the ACTAtek2 came with.

1. Use the BLACK crossover network cable provided, with one end connected to the ACTAtek2’s jack, and the other end to your PC.

2. To check your PC’s IP Address Settings, open the DOS Command prompt by press Start -> Run -> Type “command” and press OK.

In the prompt, type “ipconfig” and press Enter


ACTAtek Pte Limited

3. Following is an example. Note the IP Address displayed.

4. If there is no IP Address configured for your PC, follow the steps below to modify your PC’s

IP Address Settings (below is a case using Windows XP). Go to Start -> My Network Places -> View Network Connections -> Local Area Connection.

5. Right click on “Local Area Connection” and click “Properties”.

6. Under the General Tab, highlight “Internet Protocol (TCP/IP)” and click “Properties”.

7. Input an IP Address different from the ACTAtek2 (Default IP: 192.168.1.100), for instance.

IP Address: 192.168.1.110

Subnet Mask: 255.255.255.0

The diagram for IP Address assignment is shown on next page.


ACTAtek Pte Limited

8. Click “OK” to confirm the changes, and “OK” again to set it for the computer.

9. Lastly, check the IP Address of your ACTAtek2 by clicking the Menu button, and enter the ID, “A999”, press Enter/Return. Enter the password (Default is 1), and press Enter/Return. Go to IP Settings, and press “Enter/Return”. Select IP Address option, which will display the Current IP Address of your ACTAtek2 (Default IP is 192.168.1.100).

NOTE: ENSURE THE ACTAtek2 AND YOUR PC DO NOT USE THE SAME IP ADDRESS.

10.Test the connection.

6.4. Connecting Directly to a PC Using Local Area Network (LAN)Most of the time, corporations already have in place a local area network connection, whereby all network cables come from a central hub or switch and are distributed across the company for internetworking and communication.


ACTAtek Pte Limited

ACTAtek2 is one such device that is Internet enabled and can be connected via a corporate network for other users to configure and monitor it with the computers in the network in place. To connect the ACTAtek2, use the white cable provided, or any other straight network cable to connect from a hub or switch to the ACTAtek2’s network port.

The following steps demonstrate how to configure the ACTAtek2 to your corporate network.

1. Find out the IP address of the network. To do so, go to a PC in the network presently, press Start -> Run -> Type “command” and press OK.

In the Command prompt, type “ipconfig” and press Enter

2. Note the IP Address displayed, following is an example.

3. Power on the ACTAtekTM unit (refer to Section 2 on P.5), Press the Menu button, key in the ID “A999” and press Enter/Return, the default password is “1” and press Enter/Return.

4. Go to “IP Settings” using the Previous/Next buttons and press Enter/Return.

5. Once “IP Address” is highlighted, press Enter/Return.

6. Input the matching IP Address (e.g. 192.168.1.100), and make sure it does not collide with any IP Address in the current network and press Enter/Return.

7. Use the Previous/Next buttons to select “Subnet Mask”, and press Enter/Return.

8. Input the matching Subnet Mask (e.g. 255.255.255.0), and press Enter/Return.

9. Test the connection.


ACTAtek Pte Limited

6.4.1. Testing the ConnectionOnce the configuration is complete, it is recommended that the connection be tested.

1. At the PC, Click Start -> Run -> Type “command” and press OK.

2. Type “Ping 192.168.1.100” (The IP Address should reflect that of your ACTAtekTM unit)

3. If successful the following should be displayed:

If unsuccessful, either “Destination Host Unreachable” or “Request Timed Out” will be displayed, please follow the above steps carefully and test the connection. If prob-lems persist, contact us at [email protected] for assistance.

4. Step 4: Once the connection is successfully established, either by using the direct connection or connecting via the corporate LAN, open an Internet browser and input http://192.168.1.100 at the address bar and hit “Enter”.

5. Step 5 : The system is now ready for web administration.


http://192.168.1.100/

ACTAtek Pte Limited

Chapter 7. Wi-Fi Connections

7.1. Access point:

7.1.1. Hardware requirements:1. One Buffalo WZR-RS-G54

Relative features of Buffalo WZR-RS-G54:

• 802.11g Wireless 125* High-Speed Mode Technology

• Easy VPN – Remote access of your ACTAteks

• Auto channel support will instantly select the best available wireless network-ing channel

• Strong wireless security with WPA, 128/64-bit WEP and MAC Address Re-striction

• Repeater / Bridge Mode (WDS) boosts performance and extends range

• Connect to an external 2.4 GHz antenna to improve wireless signal

• Built-in 10/100 4-port Auto-Sensing Switch for wired connections

2. One PC for Setup

3. One ACTAtek

7.1.2. Software configuration

1. Login to the Buffalo WZR-RS-G54:

• IP address: 192.168.12.1 (Default)

• User Name: root (Default)

• Password: no password (Default)


ACTAtek Pte Limited

2. Click “Advanced” to do the configuration

7.1.2.1. Wireless1. The SSID field must be set to maintain the security of the wireless network , for instance,

"hectrix-buffalo"

2. The wireless channel can optionally be set or you can use "Auto", you can set it to "Channel 2"

7.1.2.2. Wireless LAN SecurityThe WEP and WPA data encryption method can optionally be set accordingly

7.1.2.3. Wireless MAC Filtering1. It is strongly advised to enable the MAC address filter in order to protect the wireless LAN.

2. To do so, please register the MAC address, please register the MAC address of the Ethernet Adapter, for instance ASUS WL330g - or any adapter that you're using.


ACTAtek Pte Limited

7.1.2.4. Wireless Bridging1. If one access point is not enough to cover the whole network, you can either add an external

antenna for this access point or add another buffalo access point.

2. If you choose to add another access point, please make sure of the following:

• The “Wireless Channel” should be the same

• The “Frame Bursting Mode” should be disabled

• The “SSID” can be different

• The “Data Encryption” should be the same, or no encryption for both access point

• The “Wireless Bridging (WDS)” should be enabled.

• The “Wireless MAC Address of WDS Partner” should be keyed in manually

7.2. Ethernet Adapter

7.2.1. Hardware requirements1. One ASUS WL330g

Some features of the the ASUS WL330g include:

• 802.11g 54Mbps Wireless Technology

• World's smallest Access Point

• Auto channel support will instantly select the best available wireless network-ing channel

• Strong wireless security with WPA, 128/64-bit WEP and MAC Address Re-striction

• DC power can be drawn from wall socket or USB bus power.

2. One PC for Setup3. One ACTAtek


ACTAtek Pte Limited

7.2.2. ASUS WL330g Setup with Windows XP (Part 1)Taking Windows XP as an example on how to do this, please follow the below steps.

1. Switch the ASUS WL330g to “Ethernet Adaptor” mode

2. Connect the ASUS WL330g to your computer

3. Run “Setup.exe” from the ASUS WL330g installation CD provided


ACTAtek Pte Limited

4. Run the "Wireless Setting Utility"

5. Click "Configure"


ACTAtek Pte Limited

6. Input User (“admin”) and Password (“admin”)

7. Select the available network which the ASUS WL330g can detect

8. Click “hectrix-buffalo” (Please select the available newtork in your local network)


ACTAtek Pte Limited

9. Click “OK”. “hectrix-buffalo” will show in the “Preferred Networks (Profiles)”

10.Click “Finish”


ACTAtek Pte Limited

7.2.3. ASUS WL330g Setup with Windows XP (Part 2)1. Use a web browser, such as IE or Firefox, to type in the IP Address “192.168.1.1”

• Login Name: admin

• Password: admin

2. Uncheck the “MAC Cloning” option

3. Confirm that the SSID, Channel and encryption are set identical to the access point setting.

4. Click “Apply”

7.2.4. Application of ASUS WL330g with ACTAteks / iADs1. Unplug the RJ45 cable from the ASUS WL330g from your PC and plug one end to the AC-

TAtek.

2. Reconnect your PC to the internet. You should now be able to communicate with your AC-TAtek via your PC using wireless LAN.

3. Plug the internet cable back to your PC, you can now communicate your ACTAteks / iADs with your PC using wireless LAN


ACTAtek Pte Limited

Chapter 8. External Mifare Reader

8.1. Installation of the external Mifare reader

1. View connection ports from the main board of the ACTA2 unit.

2. Connect the electric cable to COM3 or COM4 of the main board.

8.2. Connecting via RS485

8.2.1. Hardware connection

• Pin assignment:

Signal Color

GND Black & Brown

+12VDC Red

B White

A Green

NC Blue

COM Gray

NO Yellow

1. Connect the Green wire to the terminal with the “D+/A” label, the White wire to the terminal with the “D-/B” label and the Brown wire to the terminal with “GND” label as the picture shown above.


ACTAtek Pte Limited


Illustration 4.External Reader Connection Via RS485 Diagram

ACTAtek Pte Limited

8.2.2. Software Configuration 1. Go to the web page of ACTAtek and enter the sub menu External Devices under the

Terminal Settings.

2. Adding the first EMR by selecting 1 into the Reader Address box. Select “RS485”. The

Trigger and Ignore Quick Access fields are optional to change. Baud Rate is “115200” for

the current EMR , click “Add”.

3. The external reader with address 1 is added.


ACTAtek Pte Limited

8.3. Connecting via RS232

8.3.1. Hardware configuration

• Pin assignment:

Signal Color

GND Black & Brown

+12VDC Red

TX White

RX Green

NC Blue

COM Gray

NO Yellow

1. Remove the jumper “JP9” next to COM3 (To enable COM4, see picture below).

2. Connect one end of flat cable to the 2x5 box header COM4 of the main board.


ACTAtek Pte Limited

3. Connect another end of the flat cable to external reader female socket type DB9 connector as shown below.


Illustration 5.External Reader Connection Via RS232 Diagram

ACTAtek Pte Limited


Terminal Settings.


Trigger and Ignore Quick Access fields are optional to change. Baud Rate is “115200” for

the current EMR , click “Add”.

6. The external reader with address 1 is added.


ACTAtek Pte Limited

8.4. Assembling the parts

1. Connect the power cables to the reader as shown in the picture.

2. Power supply requirement: 9-12VDC/500mA. Switching mode power supply is

recommended.

3. Connect the signal wires to the reader as shown in the picture.

4. Remove the front shield of the enclosure and fix the 2 wall mounting screws with

the given L-shaped screw driver.

5. Cover the front shield back after the reader is fixed on wall.


ACTAtek Pte Limited

8.5. Configuration

8.5.1. Hardware Configuration

1. Configure the rotary switch as shown in the picture below. The address of this external mi-fare reader should be 1.

2. Remember this hardware address. This will be used on the web page 'External Devices' page.


ACTAtek Pte Limited

8.6. How to use1. Register a smart card user to ACTAtek. (Details of how to register a smart card user, please

refer to the user manual)

2. Check the smart card which was registered to ACTAtek with the external Mifare reader.

• Red LED is ON if the smart card is NOT registered to ACTAtek before.

• Green LED is ON if the smart card is registered to ACTAtek before.

8.7. Multiple External Mifare ReadersTo connect with multiple External Mifare Readers, firmware 1.29.17 should be the minimum re-quirement.

8.7.1. Hardware Configuration1. For multiple EMR setup, only RS485 external Mifare readers released after Jan 2007 should

be used.

2. Connect the Green wire to the terminal with the “D+/A” label, the White wire to the terminal with the “D-/B” label and the Brown wire to the terminal with “GND” label with the ACTAtek2 as shown below.


ACTAtek Pte Limited

3. Connect the other ends of Green/White/Brown cable with a splitter.

4. Connect one EMR to the splitter

5. Connect the other EMRs in a similar manner

6. Set different "addresses" for different readers, for example, 1, 2, 3, ...

7. You don't have to use the splitter as soon as you can connect all EMRS together

8.7.2. Connection diagram


ACTAtek Pte Limited


Terminal Settings.


Trigger and Ignore Quick Access fields are optional to change. Baud Rate is “115200”

for the current EMR , click “Add”.


Trigger and Ignore Quick Access fields are optional to change. Baud Rate is “115200” for the current EMR , click “Add”.


ACTAtek Pte Limited

4. Add another EMR with Address 3.

5. Add the rest of the EMR.

6. Done!


ACTAtek Pte Limited

Chapter 9. External Relay

ACTAtek will provide an optional external relay for security of the door lock and strike, for installation within office premises. This external relay will control the door strike once properly installed with the ACTAtekTM unit.

9.1. To install the device:

1. Connect the cable provided to the RS485 connector (JP10) on ACTAtekTM.

2. Connect power cables to the GREEN Terminal blocks of the Secure External Relay. RED

wire connecting to the terminals with the “A” label, the BLACK wire to the terminals with the “B” label and the terminal with “GND” label left empty as the picture shown above.

3. Connect the power cables to the RED Terminal blocks of the Secure External Relay.


ACTAtek Pte Limited

9.2. Hardware configuration

Configure the dip switch as shown in the picture below. The address of this secure external re-lay should be 1.

9.3. Testing Secure External Relay

1. Register a smart card user to ACTAtek. (Details of how to register a smart card user, please refer to the user manual)

2. No response to the Secure External Relay if the smart card is NOT registered to ACTAtek before.

3. Green LED is ON and the Relay is closed if the smart card has been previously registered on the ACTAtek.


ACTAtek Pte Limited


Illustration 6.Complete External Relay Connection

ACTAtek Pte Limited

Chapter 10. Door lock connections

10.1. ACTAtek CablingThe following diagram contains the ACTAtek connected with door locks with Wi-Fi and POE connections.


Illustration 7.ACTAtek Cabling Diagram

ACTAtek Pte Limited

10.2. Door Strike Connections


Illustration 9.1N4004N Diode

Illustration 8. Simpe Connection Diagram for Door Strike

ACTAtek Pte Limited

10.3. Fail-Safe Lock


Illustration 10.Connection Diagram for Fail-Safe Lock

Illustration 11. Two ACTAteks Connecting To One Fail-Safe Lock

ACTAtek Pte Limited

10.4. Fail-Secure Lock


Illustration 12.Connection Diagram for Fail-Secure Lock

Illustration 13. Two ACTAteks Connecting To One Fail-Secure Lock

ACTAtek Pte Limited

10.5. Description of Fail-Safe and Fail-Secure Lock:If the ACTAtek2 is connected to a fail-safe lock, the door lock will be released when/if there is no electricity automatically. On the other hand, if the ACTAtek is connected to a fail-secure lock, the door will remain locked when/if there's no electricity.

If the ACTAtek2 is used as an Access Control System, please follow the instructions below:

1. The door strike rating should be 12VDC/1A. If the operating current is above the one speci-fied, it is highly advised to use an external relay. Please look at the Chapter “External Relay” for more information on External relays.

2. Use separate power supply for all devices, including ACTAtek2, External Card Readers and the Relay. DO NOT SHARE POWER SUPPLY WITH THE DOOR STRIKE.

3. An additional Diode is required to avoid Back EMF from the Door Strike, which could dam-age the ACTAtek2.

4. To operate a non-polar Door Strike, you should assign the Positive & Negative terminals for the strike according to the polarity of Diode. The terminal that connects to Negative End of Diode is Negative, the other one is Positive.

5. Diode Selection:

a) Use P/N:1N4004, if the Door Strike rates at 12VDC/1A

b) Use P/N:6A1, if the Door Strike operating current is within 1 - 6A.

*Failing to comply with the above instructions may cause irreversible damage to the ACTAtek2.

10.6. Door Strike Sensor• Connect the sensor wires by loosening the 2 screws on the sensor swith and slide the

exposed ends of the wires under the terminals then tighten the screws.

• Internal buzzer will sound if the door is left open for more than 30 seconds. The unit will then

display an alert message.


ACTAtek Pte Limited

Chapter 11. CMOS Camera Module

11.1. Introduction

ACTAtek provides built-in CMOS camera feature to avoid buddy punching problems & enhance security issues.

A snapshot will be taken for each successful or rejected authentication (Fingerprint, smart card or password). The most recent 100 photos (resolution: QVGA. 320 x 240) will be stored on the ACTAtek database.

11.2. Specifications

• VGA 640 x 480 sensor

• ¼” double lens

• Camera viewing angle:

• Horizontal viewing angle is about 50 degrees.

• Vertical viewing angle is about 40 degree


ACTAtek Pte Limited

11.3. Features

• Automatic exposure control

• Automatic white balance

• Automatic flicker cancellation

• 2x electronic zoom (default is no zoom)

• Auto Brightness, contrast, saturation

• Photo sizes selection, 640 x 480, 320x240, 160x120 (default is 320x240).


ACTAtek Pte Limited

Chapter 12. Formatter

12.1. Introduction

This ACTAtek formatter software is to help your original company smartcards to be readable by ACTAtek.

12.2. Requirements

1. An ACTAtek with build-in smartcard reader. (Eg ACTA-1k-S-M)

2. A software formatter patch

12.3. Change the ACTAtek to become a formatter

1. If you switch from ACTAtek terminal to formatter, please backup terminal system data.

• Login the ACTAtek via web browser

• From menu, select -> 'Backup System Backup'

• Save the system file

2. Firmware Upgrade to formatter

• Login the ACTAtek via web browser

• From menu, select -> 'Firmware upgrade'

• Click <Browse> for the formatter firmware e.g. acatek_1_formatter.bin

• Then click <Upload>. After upload successful, click <Upgrade> to start up-grade. After upgrade successful, the terminal will reboot automatically. If the terminal does not reboot automatically, please manually reboot the terminal.


ACTAtek Pte Limited

12.4. Configure the formatter

12.4.1. Formatter StatusThis part will show you the “Total Credit” and “Current Credit” for the formatter. If you want to in-crease the number of “Total Credit”, please follow the steps below:

1. Login the ACTAtek via web browser

2. From menu select -> 'Formatter Setup' .

3. Under 'Formatter Status', browse for the credit file with format credit_Serial#.bin

(eg. for terminal 00111DA00002 the credit file is credit_00111DA00002.bin )

4. Click <upload>

12.4.2. Configure the Card KeyThis part is to format the original smartcard's key to the ACTAtek's key, that is to make the orig-inal smartcard to be readable by ACTAtek. You can take the reference of the steps below:

1. Login as Administrator through Web browser.

2. From menu select -> 'Formatter Setup'

3. Under “Configure the Card Key”, select the appropriate options then click <submit>

(eg. format foreign card to use in ACTAtek terminal:

• Field old key, select -> 'Custom' and enter your 12 characters key.

• Field new key, select -> 'Hectrix'


ACTAtek Pte Limited

12.5. Start formatting card


2. From menu select -> 'Formatter Setup' .

3. Configure the Card Key

4. Click <submit>

5. In the screen 'Smart Card Formatter', message [Key Modified Successful] will be displayed.

6. Click <Start> to start formatting card at terminal.

7. To begin format smart card, just put your smart card on the terminal smart card reader area ie. the keypad area.

8. Don't remove your card until you receive “Success” message. The LCD will display “Writing”, “Verifying” and finally “Success” message. After receiving “Success” message, you can con-tinue formatting another card. The credit will be deduct automatically.

9. From web Click <stop> to end 'Format Smart Card'.

10.The terminal will jump back to 'Configure the Card Key' screen.


ACTAtek Pte Limited

12.6. Reset terminal as ACTAtek Terminal


2. From menu, select -> 'Firmware upgrade'

3. Click <Browse> for ACTAtek firmware e.g. Acatek_1_28.2.bin

4. Then click <Upload>. After upload successful click <Upgrade> to start upgrade. After up-grade successful, the terminal will reboot automatically. If the terminal does not reboot auto-matically, please manually reboot the terminal.

5. After reboot, the terminal should be able to authenticate the newly formatted card.


ACTAtek Pte Limited

Chapter 13. Modem Connection

This modem is used to setup a link between your PC and the ACTAtek through a modem. This way, you can get the real time event log by using the modem settings in the connection profile.


Illustration 14. ACTAtek-Modem Connection Diagram

ACTAtek Pte Limited

13.1. Setting Windows Desktop to Accept connection from Modem

1. Launch the Connection Wizard

• Go to the Network Connections, Click Create a new connection

2. Connection Wizard

• To Continue, Click Next


ACTAtek Pte Limited

Select the Network Connection Type

• Select “Set up an advanced connection”, and click Next

3. Advanced Connection Options

• Select “Accept incoming connections”, and click Next


ACTAtek Pte Limited

4. Devices for Incoming Connections

• Select the device for the incoming connections. Select the desired modem

5. Incoming Virtual Private Network(VPN) Connection

• Leave the setting unchanged and click Next


ACTAtek Pte Limited

6. User Permissions

• Create a user account for the incoming connection, Click “Add...”

7. Create a Use

• Enter the user information, remember the user name should not have space included

• Prepare a password for the user.

• In this example, the user name is “user_a”, and password is “1234”

• Click “OK” to confirm the creation


ACTAtek Pte Limited

8. Confirm with the User Created

• Confirm with the user created, ensure the check box was checked (default)

• Repeat from step 7-8 if more than one user is needed.

9. Networking Software Setting

• Select “Internet Protocol(TCP/IP) and click “Properties


ACTAtek Pte Limited

10.Incoming TCP/IP Properties

• Left other checkbox to default

• Check the box at Network access - “Allow callers to access my local area net-work

• Specify the TCP/IP addresses

• By this sample setting ( From 192.168.9.184 to 192.168.9.185), the Desktop PC would take the IP of 192.168.9.184, while the incoming connection (AC-TAtek) would take the IP of 192.168.9.185

• Uncheck “Allow calling computer to specify its own IP address

11.Complete Connection Wizard

• Click “Finish “ to complete the setup


ACTAtek Pte Limited

12.Confirm the New Connection has been created.

• A new icon with the name "Incoming Connection" should be displayed.


ACTAtek Pte Limited

13.2. Hardware Setting of ACTAtek

1. Unscrew the main board from the case.

2. Connect the flat cable to COM4 on the ACTAtek2 mainboard.

● To use Com Port 4, remove jumper 9 (see picture below)

● To use Com Port 3, remove jumper 8 (see picture below)

3. In the modem side:

• Connect the modem with power

• Connect the serial cable to the modem

• Connect the phone line to the modem


ACTAtek Pte Limited

13.3. Setting ACTAtek to make connection with the Modem

1. Enter the details in the Connection Profile Settings as shown below:

• Enter the details in Connection Profile Setting

Connection Name Name of the ProfilePeriod The time interval the unit takes to connect the remote

server( in minutes), you can also change the number of retries

Server IP IP Address of the remote dial-up server (e.g. 192.168.9.184)

Connection Type Select “PPP” for ModemPhone Number Phone number for the dial-up modem (Ensure phone

line is physically connected to the PC)ID User ID for login to the remote server's login ID (e.g.

user_a)Password Password for login to the remote server's login ID ( e.g.

1234)Baud Rate Modem speed can be set to from 300 to 230400COM Port Which COM Port is the modem connected on the AC-

TAtek2 unit either COM 3 or COM 4Init String Initializing command for the modem


ACTAtek Pte Limited

2. Confirm the Connection Profile Creation

• After creating the profile, it should be listed under "Existing Connection Profile"

* Note: There is a Test Connection Button. This is to test the modem connection to the AC-TAtek Agent. You will need to setup the Connection Profile and add in the ACTAtek Agent in the Serverlist in order to use this function. Just select the ACTAtek Agent IP then just press Test Connection in Terminal List.


ACTAtek Pte Limited

13.4. Setting up the ACTAtek with the ACTAtek Agent

13.4.1. In the Web browser side1. Go under the Terminal List

• At the Server List option, Click “Add”

2. Add a Server Agent

• Under the Server list, Click "Add", and enter the Details as shown below:

IP Address IP Address of the remote server (eg. 192.168.9.184)Port Port of the Agent used (default:1668)Agent Version 1.2 (default)Magic Used to communicate with the Agent (eg. “1234”),

blank to use defaultSend all logs when registered

Enabled

Profile Select the Connection profile that created before


ACTAtek Pte Limited

3. Confirm that the Agent has been successfully created

• After clicking "Add", a new server entry should be displayed under the Server List.


ACTAtek Pte Limited

13.4.2. In the ACTAtek Agent side

13.4.2.1. ACTAtek Agent Configurator:

Click Start --> Programs --> Hectrix --> ACTAtekAgent --> Configurator to begin the "configu-ration"

13.4.2.2. Agent Info

• If ‘Auto Detected’ is selected, the Agent will automatically try to detect the ACTAtek in your network.

• The default Agent Port is 1668

• The Agent Magic is the encryption code of Agent. You should enter the same Magic as the Server List. So please enter “1234” in this example.

• Poll Interval should be set to > 60 seconds


ACTAtek Pte Limited

13.4.2.3. To connect the Agent with an ODBC Database

Please lookup the ACTAtek Agent manual for the setting up of ODBC.

• Database Driver: Generic ODBC

• Database Name: actatek (default, and set it in the above steps)

• Database Username and Password: We haven't set it. So, leave it blank


ACTAtek Pte Limited

• Connection Pool Size: 5 (default)

• Create Table SQL: SQL command, 5 fields default

• Target Table Name, Map Timestamp to Field, Map UserID to Field, Map Event to Field, Map TerminalSN to Field, Map Photo (JPEG Binary) to Field: Please use the same names in the Create Table SQL command above

• There are other fields can be extracted by the unit if the ACTAtek firmware is 1.31.x and above such as IP Address, Access Method (fingerprint,smartcard,password), Terminal De-scription, Local Timestamp, and Remark (which displays smartcard #). These are VAR-CHAR datatype. You may have to experiment the size of the VARCHAR in the SQL tem-plate to get it displayed properly in the database.

• In the mapping field you can activate the new fields and set a variable name for that field to the SQL tempate.

• Pressing Save will save the database settings.


ACTAtek Pte Limited

13.4.2.4. ACTAteksPlease leave it blank in order to use modem for connection

• After completing the configuration setting, click <save>, the following screen will appear

13.5. Run the ACTAtek AgentClick Start --> Programs --> Hectrix --> ACTAtekAgent --> ACTAtekAgent 1.29.3a and begin the program. You will see the following screens.

Eventlog will be synchronized to your default database via modem after started the ACTAtek Agent.

13.6. Trouble shootingIf you are connecting Agent in the first time, you are suggested to run the agent in “Debug” mode. To do so, open MS-DOS command prompt, and type “agent -d 3” under the Agent's in-stallation path. If there are no error debug message, Agent will work in the current setting.


ACTAtek Pte Limited

Chapter 14. VPN Connections

VPN (virtual private network) is widely used in large corporations which have multiple offices in the city or even around the world. VPN allows the traffic between 2 local area networks from re-mote offices. With the technology of VPN, now you can connect two ACTAteks from 2 remote offices together even if you do not have the real IP assigned for the ACTAteks.

Here's a brief example of VPN connection between two offices. The actual implementation may vary a little bit depends on the routers used, please refer to the user manual on the correspond-ing brand of routers.

VPN is the "bridge" built between two routers, and the users behind each router could visit one another transparently by the local area network IPs, as if they are physically connected together.

1. On one of the router, under the VPN setup page, select the interface (WAN 1) if you have more than one WAN port.

2. Select the IP type, local IP Group, subnet mask of the local area network.


ACTAtek Pte Limited

3. Select the IP type, remote local IP group, subnet mask for the remote network.

4. Also select all the IPSec options so that both routers would agree on the method of authenti-cations of VPN connection.

5. Now you have set the VPN on one router, please go ahead and set the VPN on the other router in a similar manner.


ACTAtek Pte Limited

6. Once both routers have been set properly, you can connect the VPN.

In our example, we now have one office with subnet 192.168.1.0/24 and another office with sub-net 192.168.0.0/24. You can connect two ACTAteks in primary / secondary as if they are in the same office. Let say we have a ACTAtek with IP 192.168.1.100 in the local office and another ACTAtek with IP 192.168.0.100 in the remote office. To set them as primary and secondary unit, you simply have to type 192.168.1.100 as Primary IP in the ACTAtek of 192.168.0.100 and they will be connected and synchronized. This could not be done without the VPN before. You can also connect the ACTAtek device with ACTAtek Agent in the same way.


ACTAtek Pte Limited

Chapter 15. FAQ & Troubleshooting

This chapter will show the most common Frequently Asked Questions (FAQ). If the FAQ here cannot solve your problems, please e-mail your inquiry to [email protected]

If you planned to e-mail us, please attach the following information in order to provide the best solutions:

1. The Terminal Status of the ACTAtek. It is the first page when you login the ACTAtek using web browser.

2. The QA page of the ACTAtek. The link for the QA page is:

http://<IP Address>/cgi-bin/qa.cgi

3. The problem you are facing with ACTAtek.

4. The actions did before this problem happening

Usually, the ACTAtek will be fine after reboot.


ACTAtek Pte Limited

FAQ listChapter 15.FAQ & Troubleshooting...................................................................86

15.1.Fingerprint issues............................................................................................8915.1.1.Fingerprint Enrollment / Authentication Issues......................................................8915.1.2.Why do I always get a "Bad Quality" message during enrollment or authentication?.........................................................................................................................................8915.1.3.Why the successful rate for fingerprint verification is low?....................................9015.1.4. Why is the automatch limited to 500 users?.........................................................9115.1.5. The finger print module scans erratically with nothing on the surface?.................91

15.2.Connection issues...........................................................................................9215.2.1.Can we use our own software to communicate with ACTAtek? If so, what do you offer us as basis: DLL, ActiveX or SDK? .........................................................................9215.2.2.How do I connect two ACTAtek units in different locations in primary/secondary mode?..............................................................................................................................9215.2.3.How do I connect two ACTAtek units in different locations with modem?.............9315.2.4.Why doesn't the ACTAtek connect with my PC?...................................................93

15.3.Hardware issues.............................................................................................9415.3.1.What is the rating of the internal relay?.................................................................9415.3.2.How do I handle the back EMF of the door strike?................................................9515.3.3.Where is the event log stored? How can I retrieve it?...........................................9515.3.4.What is the material for the Optical Sensor and casing? ......................................9615.3.5.How to connect to an IP Camera?.........................................................................9615.3.6. Which kind of door locks do we support?.............................................................9715.3.7.How to setup the door bell through the ACTAtek?.................................................9715.3.8.What is the maximum distance of External Mifare Reader we guarantee?...........9715.3.9.Which type of HID prox card do we support?........................................................9815.3.10.Which type of external bar code reader do we support?.....................................9815.3.11.What does ACTAtek support? ............................................................................9915.3.12.Why ACTAtek keeps hanging?...........................................................................99

15.4.Primary-Secondary Connection issues.........................................................10015.4.1.Primary / Secondary Synchronization..................................................................10015.4.2.How do I connect 2 ACTAtek units with different FAM versions, i.e. FAM 4.xx and 5.xx ?.............................................................................................................................10115.4.3.When I make Primary - Secondary combination, will the existing Users on Secondary lost?.............................................................................................................10215.4.4.What is error code (-1) , (-2) and (-9)?................................................................10215.4.5.How do we know whether the ACTAteks that are connected have any network


ACTAtek Pte Limited

error?.............................................................................................................................10315.4.6.Enabling Auto IN/OUT slows down the ACTAteks?.............................................10315.4.7.How do I use a Backup Secondary unit?.............................................................10315.4.8.Using Reject Repeated Event.............................................................................104

15.5.General issues..............................................................................................10515.5.1.I get a message of “Unauthorized” and “Access Denied” ...................................10515.5.2.Why does it take so long to do a DB upgrade?...................................................10515.5.3.How do I upgrade the firmware on the ACTAtek unit?.........................................10615.5.4.How do you use the Duress Code, SMTP options?.............................................10615.5.5.What is the procedure to export Chinese characters report in MS Excel? ..........10715.5.6.What is the procedure to export Arabic characters report in MS Excel? .............10715.5.7.How do Access Groups work?............................................................................10815.5.8.How to help us to translate the languages?.........................................................10915.5.9.How to configure the SNTP?...............................................................................10915.5.10.How to login by using both smartcard & fingerprint?..........................................11015.5.11. Is there other login options for the Super Administrator (A999) to access the Terminal Menu?.............................................................................................................11015.5.12. When I click on a link, I get “Session Expire: Occupied by a new admin login” on the web interface?..........................................................................................................11015.5.13. I cannot login using smartcard after a firmware upgrade to ACTAtek?.............11015.5.14. Does ACTAtek Server work with FAM 3.x?......................................................11115.5.15. Which version of ACTAtek works with LogiPrint?.............................................11115.5.16. What are the authentication options for ACTAtek?...........................................11115.5.17. How do I know which firmware is the ACTAtek running?.................................11115.5.18.How do I use ACTAtek to send e-mail...............................................................112


ACTAtek Pte Limited

15.1. Fingerprint issues

15.1.1. Fingerprint Enrollment / Authentication Issues

If there are users that have problems enrolling their fingerprints or issues with authentication, please do make sure of the following:

1. Is the user’s fingerprint quality difficult to read? You can check so via the web interface’s fin-gerprint capture utility. If the quality is not too clear, please lower the user’s security level via the Modify personal details option on the web interface.

2. Are there too many users using Automatch? Automatch may make it difficult for users to get authenticated since there could be too many users enrolled in the system. Try using ID + Fin-gerprint, and see if that improves the result.

3. Read the fingerprint notes on the manual and quick install guide that came with the ACTAtek for further details and information on better enrollment and authentication procedures.

4. Also, with the new FAM, fingerprint firmware version, a new feature has been added whereby you can improve the recognition with the “smart sampling” selecting from 3, 5 or 7 fingerprint images. The older version could only support getting 3 images for authentication.

Features (For Fingerprint models)1k,3k,5k,10k

Users15k,20k Users 30k Users

Maximum number of fingerprint templates stored

7 templates 3 templates Not supported

15.1.2. Why do I always get a "Bad Quality" message during enrollment or authentication?

If users have exceptionally dry or chapped fingers, and the ACTAtek fingerprint scanner cannot accurately get a reading, it will display the "Bad Quality" message. It is advised to use moisturiz-er or rub your finger against your temple or nose to moisturize the fingers before putting it on the scanner for better image capture.


ACTAtek Pte Limited

15.1.3. Why the successful rate for fingerprint verification is low?

There are something you need to pay more attention about the FP quality level:

If you find it difficult to verify their fingers, there are few steps you can do.

1. In the ACTAtek terminal Keypad --> Use Admin login--> Terminal Setting --> FP Quality --> Set to "High"

2. Register Users with 7 FP templates of the SAME finger

Please do not register more than 3 different fingers using 7 templates. When you are asking the user to register, you can try to ask the user to put his FP in different altitude. But, please make sure that the "circle center" of the FP must me on the sensor of ACTAtek.

3. In the Web page --> Terminal Setup --> Set "Security Level (for Automatch)" to "Low"

4. In the Web page --> Click to a specific user --> Set "Fingerprint Security Level (for ID Match)" to "Lowest"

The above flow can let the ACTAtek take a good quality image when registration. However, in the verification stage, a normal or low quality image will be taken (Higher successful rate)

Actually, not 100% of people can get a good fingerprint for the reader to read. You can take the reference of that user's fingerprint by:

In the ACTAtek terminal --> Admin Login --> User Management --> Capture FP

In the PC --> In the web browser --> click "Capture Fingerprint"

You will see that user's fingerprint image. If you find that his fingerprint is really not good, then it is the real case for him to use password instead.


ACTAtek Pte Limited

15.1.4. Why is the automatch limited to 500 users?

The main reason for this limitation is the processing speed and to keep the FRR low on the AC-TAtek unit. The more Automatch user, the slower authentication process.

15.1.5. The finger print module scans erratically with nothing on the surface?A possible reason to this would be the surface is dirty and require cleaning. Check and see if there is any residue left on the finger print lens. Sometimes a dirty finger print may result in such behavior.


ACTAtek Pte Limited

15.2. Connection issues

15.2.1. Can we use our own software to communicate with ACTAtek? If so, what do you offer us as basis: DLL, ActiveX or SDK?

Yes, we provide the API (SOAP based) with sample programs (with source code) to guide you through the development and communication process.

Please kindly download the latest SOAP API from:-

http://support.hectrix.com

15.2.2. How do I connect two ACTAtek units in different locations in primary/secondary mode?

If you have static IP for both ACTAtek Units, you can directly connect them in primary / sec-ondary mode with the real IP input for "Primary IP". Please refer to the primary / secondary mode set up section.

If you have one or both ACtAteks behind routers, you should setup the VPN connections be-tween them. For details, please refer to the VPN section on this manual.


ACTAtek Pte Limited

15.2.3. How do I connect two ACTAtek units in different locations with modem?You can connect the ACTAtek from a remote site to a PC on the Headquarter for log download-ing through a modem.

This solution is economy in price (about USD50). You need to connect each remote site with a traditional modem.

Connect the modem to the ACTAtek through the COM4, configure the schedule and it will up-load the logs to the ACTAtek Agent on a PC periodically.

15.2.4. Why doesn't the ACTAtek connect with my PC?

If you are using a hub, please check if the straight RJ45 cable is connected to a regular port and not an uplink port. Also, find out the IP address of the ACTAtek unit (you can do so by pressing the Enter button 6 times). To make sure the network cable is properly plugged in, do check the LED light in the ACTAtek's network port, as well as the hub/switch's network port. Try to ping the ACTAtek using the MS DOS command prompt or another computer in your network and make sure your network connection is working. Check the firewall settings and make sure it is set to where it doesn't affect the connection to the ACTAtek.

If it still does not work, please try the following:

1. Reset the unit to "Factory Default", then reboot the unit, assign the ACTAtek IP to be 192.168.1.11

2. Change your PC's IP to 192.168.1.10, Subnet Mask: 255.255.255.0, then reboot your PC if necessary.

3. Use the crossover RJ45 cable (black) provided and connect your PC with the ACTAtek unit directly.

4. Go to the MS-DOS command prompt, and type " PING 192.168.1.11, and press Enter.

5. If the message displayed is "reply from......." it means the unit has no network problems, please check your network connections when you connect it through a hub/switch.


ACTAtek Pte Limited

15.3. Hardware issues

15.3.1. What is the rating of the internal relay?

Item SpecificationContact Arrangement SPST-NO+SPST-NC, DPST-NO, DPST-NCContact Material Silver alloyContact Resistance 30mΩ Max. Contact Rating (Resistive Load) 5A 30V DCSwitching Voltage DC 125V Max.Switching Current 5A Max.Switching Capacity 1,250VA / 150WOperate Time (Initial) 10ms Max.Release Time (Initial) 10ms Max.Insulation Resistance 1000mΩ Max. (500V DC)Dielectric Strength 3000VAC (50Hz/min.) between coil and contactShock Resistance 1000ms2

Vibration 1.5mm Double amplitude, 10-55HzAmbient Temperature -25°C - +70°CHumidity 5% - 85% RHOperating Life Mechanical: 36000 operating hours

Electrical: 1800 operating hours


ACTAtek Pte Limited

15.3.2. How do I handle the back EMF of the door strike?

Please add a diode (1N4004) in parallel with the door strike. Details of the door

strike connection, please refer to the separated documents, which you can down-

load from the following link:

http://www.actatek.com/

Under the tab “Support” --> “ACTAtek” --> “ACTAtek Door Strike Connection“

Few Points to note:

1. Is the door strike in question using 12V DC and less than 1 amp?

The door strike should be 12V DC and using less than 1 amp current. Please make sure and use the correct lock.

2. Is the power supply shared between the door strike and the ACTAtek unit?

If so, please stop sharing it. The door strike and ACTAtek should be using two different pow-er supplies and sharing it could cause the unit to malfunction.

3. Are any ACTAtek units connected sharing the power supply?

Please make sure each ACTAtek uses a separate power supply for its function. If not, and this causes the unit to malfunction, the unit will be void of warranty.

15.3.3. Where is the event log stored? How can I retrieve it?

The most recent 10k logs are permanently stored on the ACTAtek device, A flash memory stor-age called Disk-On-Chip (with fail-safe capability) will store all of these logs. Once the ACTAtek is online again, you can view the log through the web interface or connect it with the ACTAtek Agent/ Server. Both of which will store the log on your PC directly.


http://www.hectrix.com/

ACTAtek Pte Limited

15.3.4. What is the material for the Optical Sensor and casing?

The optical scanner that is used in the ACTAtek is a glass prism. It is possible to be scratched by sharp metal tools. Please DO NOT test this as it may break the glass. However, the optical scanner has certain advantages over the traditional capacitive sensor, such as, difficult to be damaged by ESD, and not easy to be scratched by fingertips as the thickness of the glass prism is 15 mm.

Our case is IP65 approved (dust and water proof) and the keys and enclosure of the ACTAtek are made of ABS (Acrylonitrile Butadiene Styrene) plastic, which is a very hard plastic that is tough to break or damage. However, the paint on the enclosure can be scratched off by sharp tools.

15.3.5. How to connect to an IP Camera?

First, you need to obtain the IP Address of the IP camera. To do this, run the IPSearcher.exe (please email [email protected] for a copy of this software). IPSearcher.exe helps you iden-tify the IP Address of your IP Camera. Once you have found the information, input the informa-tion in the actatek web interface under "Network Camera setup" under Terminal setup. Please also verify that active scripting is enabled in IE for correct display of the stream.

To enable Active Scripting: Open Internet Explorer -> Tools -> Internet Options -> Security -> Custom Level -> In settings box, you can find Scripting label and enable active scripting.

To enable showing pictures: Open Internet Explorer -> Tools -> Internet Options -> Advanced -> Multimedia -> Show Pictures

Possible causes for failure camera connection:

• Network settings. Since the ACTAtek, by default, uses port 80 to access the IP Camera. En-sure the IP Camera is accessible from port 80 within the network.

• IP Camera password protected. If the IP Camera require password to view the capturing, disable the password protection (Refer to the IP Camera manual).


ACTAtek Pte Limited

15.3.6. Which kind of door locks do we support?

The Electrical Lock should be within 12 V DC (1A or less). However, for an AC type of lock could cause a problem. The reason for this is BACK EMF from the Lock, usually fixed by fitting a diode between the door strike and unit.

The following Electrical Locks have been tested and approved by our engineers:

1. 1. Gianni (Taiwan)

• EM Lock: EM-350M

• Dropbolt: EB-180

• Shear Lock: GS-705N-30

(With Power Supply: PSB2A-230/12)

2. Yale

• Yale 9504 Electric Strike

15.3.7. How to setup the door bell through the ACTAtek?

For the door bell to work, you need to:

1. Go to Terminal Setup of the web interface using the browser

2. Enable the door bell

3. On the back of the ACTAtek, you can connect 2 wires from the external door bell to "Door strike #2"

4. Once you press the door bell button on the keypad...., and the bell will ring.

15.3.8. What is the maximum distance of External Mifare Reader we guarantee?

There are 2 types of External Mifare Reader. One type is RS232 (ACTA-ERMF-232) type and another is RS485 (ACTA-ERMF-485) type. Only one external mifare reader can be connected to one ACTAtek only (1 to 1)

For ACTA-ERMF-232, the maximum distance we support is 50m.

For ACTA-ERMF-485, the maximum distance we support is 300m.


ACTAtek Pte Limited

15.3.9. Which type of HID prox card do we support?In the current stage, we have internal HID reader only. And very soon the HID will be build in-side the ACTAtek, like the internal mifare reader. The HID reader support the following type of HID smartcards:

• ProxCard® II card• ISOProx® II card• DuoProx® II card• Smart ISOProx® II card• Smart DuoProx® II card• HID Proximity & MIFARE® card• ProxCard® Plus card• ProxKey® II keyfob• MicroProx® Tag

*Depending on local installation conditions.

15.3.10. Which type of external bar code reader do we support?At this moment, we support 5 types of external bar code readers:

1. PSC VS800 Magellan PSC VS2200 Compact Bar Code Scanner with RS232 Interface

http://www.sysscan.com.hk/pdf/Magellan_2300HS.pdf

2. Argoscan 8110 Bar Code Scanner (hand held)

http://www.agilebio.com/brochures/as_8100_8150_8210.pdf

3. Z-6070 Zebex Z-6070 Omni Directional Scanner with RS232 interface

http://www.zebex.com.tw/documents/Z6070_data%20sheet.pdf

4. Champtek BR800 Series Barcode Slot Reader

http://www.artico.com.tw/Big5/product.asp?Seq=31&Page=1&Rec=0&MP=2&MT=14

5. Tech Omni Card Readers

http://www.barcodediscount.com/catalog/idtech/omni.htm


http://www.zebex.com.tw/documents/Z6070_data%20sheet.pdf

http://www.sysscan.com.hk/pdf/HHP_IT3800LR.pdf

http://www.sysscan.com.hk/pdf/Magellan_2300HS.pdf

ACTAtek Pte Limited

15.3.11. What does ACTAtek support?

Smartcard:

We support Mifare, LEGIC, HID prox, HID iClass, ACS, EM

Barcode:

We support barcode reader

Wi-Fi:

We support wireless connection to an access point (with external ethernet adaptor). If

you use PDA or smartphone to connect to the ACTAtek, we have a simplified IE interface

(support SSL) to control the ACTAtek (including Remote door open, view eventlog...)

Languages:

We support English, Chinese Tradition, Chinese Simplified, Korean, Thai, Arabic, Polish,

German, Croatian, Spanish....and more to come.

15.3.12. Why ACTAtek keeps hanging?

There could be several reasons for this to happen.

• Is the door strike operated under DC or AC?

The door strike should be 12V DC and consume less than 1 amp current. Please make sure and use

the correct lock.

• Is diode being use?

To avoid Back EMF from the door strike, which could damage the ACTAtek unit, we suggest

adding a Diode in between the door strike terminal. Please refer to document “ACTAtek Door

Strike Connection” from our website: www.actatek.com

• Is the power being shared?

Use separate power supply for ACTAtek. External Card Reader and External Relay, DO NOT

share the power supply with the door strike.

All of the above may contribute to the cause of ACTAtek hangs. Please ensure the above crite-ria follow to the standard.


http://www.actatek.com/

ACTAtek Pte Limited

15.4. Primary-Secondary Connection issues

15.4.1. Primary / Secondary Synchronization

If you have problem synchronizing the primary and secondary units in the network, please check the terminal list on the primary unit. If they exist and are ok, there shouldn’t be a problem with the connection. Make sure you can access both the primary and secondary units over the web interface; another option would be to check if you can PING both the devices. If it’s a network is-sue, please adjust the network connections and check again. Once the network connection is correctly setup and able to communicate with devices, the synchronization should start automat-ically.

If the network connection is fine, try to reboot both the devices. Before you do a reboot, on the secondary unit, cancel the primary, and reboot after that. In addition, to rebooting, do a factory default on the secondary unit; you will not be losing any data doing this since the data is syn-chronized with the primary unit. After the reboot and reset, try to assign the primary unit’s IP on the secondary unit again.

For synchronizing multiple units, do it one at a time, make sure one synchronization is success-ful before you carry on to do the next.

Also, make sure all your units in a primary / secondary configuration have the same firmware version and FAM version. If you are doing a firmware upgrade on any one unit, make sure you do it on all the units in the network to assure they have the same features and are the same ver-sion, or else, it could cause synchronization errors.

To network ACTAteks in different logical networks, which could be caused by them being in dif-ferent areas, make sure you create a Virtual Private Network (VPN) without firewall to network them in primary / secondary mode.

To make sure there aren’t any problems with the primary / secondary configuration & synchro-nization, you have to make sure the time on all the units in the network is identical. They can be set to using the same SNTP server, such as, clock.ics.org, if you know of any other, please feel free to use it.


ACTAtek Pte Limited

15.4.2. How do I connect 2 ACTAtek units with different FAM versions, i.e. FAM 4.xx and 5.xx ?

Setting up units in Primary / Secondary configuration requires them to have the same FAM ver-sions. 2 ACTAtek units with different FAM, ie. FAM 4.xx and 5.xx technically cannot be in the same network. What we could do is upgrade the 4.xx to 5.xx for them to operate correctly.

To do so, download the 5.123 FAM version from:

http://support.hectrix.com/~keith/5_123.zip and do a firmware upgrade to the unit that has FAM version 4.xx. You should then be able to communicate with a FAM 5.xx in the network as prima-ry / secondary.

Also, in future if you are adding units in the network that have 5.xx FAM version units, please specify to your dealer that you would need 5.xx FAM versions on your ACTAtek units to avoid the hassle.

WARNING: Upgrading any other version besides FAM version from 4.xx to 5.xx with cause a permanent damage of the fingerprint module.


ACTAtek Pte Limited

15.4.3. When I make Primary - Secondary combination, will the existing Users on Secondary lost?

When you connect a device as a secondary unit, the primary unit it is connecting to will copy all the data from the primary device and overwrite any data in the secondary unit. Both devices will have the same group of people in their databases, which means when you register a person in the primary unit, he/she will be recognized by the secondary unit as well.

In this case, you will need to re-register all old users previously exists in the secondary unit. An-other option is to use the ACTAtek server to copy the users from the unit to the Primary unit and then change the unit to a secondary unit. Also, be reminded to backup all data before making any configuration changes to your devices - to prevent any data loss.

15.4.4. What is error code (-1) , (-2) and (-9)?

For a successful setting up primary-secondary connection, you need both ACTAteks are in the same firmware version and in the same FAM version. If you are setting up primary-secondary connections but not success, there will have some error codes come out.

Error code:-1, that means there are no network connection between those 2 ACTAteks. Please check the network cable or the hub.

Error code:-2, that means either the firmware version or the FAM version are not the same. Please upgrade the ACTAteks to the same firmware version.

Error code: -2 can also mean that you are connecting to a secondary ACTAtek unit (Should be connecting to a primary ACTAtek unit). Please make sure you are connecting to the Primary Unit. Check the IP address of the Primary Unit.

Error code: -9 means the ACTAtek has timed out. Check if there is a network connection and make sure the firewall is not block tcp port 4888


ACTAtek Pte Limited

15.4.5. How do we know whether the ACTAteks that are connected have any network error?

For instance, there is a network of 20 units, 1 primary and 19 secondary units. If the primary is not connected properly or there is some network error, all the 19 secondary units' LCD will dis-play "Primary Offline" if someone tries to clock in. Once this message is displayed, you can ei-ther try to fix it or call the network administrator.

If one of the secondary units has been disconnected, you will see a "Cannot be reached" mes-sage displayed on the Terminal list of the Primary ACTAtek unit for the respective offline sec-ondary unit.

15.4.6. Enabling Auto IN/OUT slows down the ACTAteks?

In Primary/Secondary mode with multiple secondary units, enabling Auto In/Out may create heavier traffic during synchronization. As a result, terminal may take longer time to response.

NOTE: Ensure all terminal clocks are synchronized. The easiest way to accomplish this is to use the SNTP feature on the Terminal Clock page.

15.4.7. How do I use a Backup Secondary unit?

A Backup Secondary keeps a mirror copy of Primary unit's data upon successful run of sched-uled backup (11AM/PM daily). In the event of Primary failure and require a substitution, try the following:

1. Cancel the Secondary mode on one of the Backup Secondary.

2. Save a copy of system data from this Backup Secondary.

3. Restore the saved system data to a new Primary unit.

4. Manually, reconfigure all the Secondary units to point to the new Primary.

NOTE: Due to scheduling of the backup process (11AM/PM), it is possible to experience data lost in between the last backup time and the actual down time.


ACTAtek Pte Limited

15.4.8. Using Reject Repeated Event.The ACTAtek "Reject Repeated Event" feature, similar to "Auto IN/OUT", depend heavily on the terminal timestamp as well as event trigger ID. If you encounter unexpected behavior from us-ing such feature, please verify the terminal clock time between Primary and Secondary unit is synchronized or read only coherent.

NOTE: It is recommended to ensure a correct Timezone is set on each terminal and if possible, use SNTP feature to keep the time clock coherent.


ACTAtek Pte Limited

15.5. General issues

15.5.1. I get a message of “Unauthorized” and “Access Denied”

If you get error message “Unauthorized”, it is because you haven’t created the appropriate Ac-

cess Rights for the user. Please check the Access Group and the relevant Access rights for the user, and make sure the time has been enabled.

If there is a primary / secondary configuration, make sure ALL the units in the configuration have the identical access rights setting.

If you get error message “Access Denied”, it is because the user is having issues with access-ing the unit, if they are using automatch, advise them to use ID + Fingerprint. Make sure the fin-ger is placed in the right method, or reduce the security level for the respective user.

15.5.2. Why does it take so long to do a DB upgrade?

In the latest firmware, when the system goes through a firmware upgrade, on the lower left hand corner, a message will be displayed on the process taking place at the moment.

The DB upgrade may take longer due to the fact that the old DB has to be converted to the new DB, this will not affect the data in the unit, and should take less than 5 minutes.

Also, you can easily diagnose the problem with the message displayed while the loading is tak-ing place, it will display one of the following

• DB Upgrade

• Network

• ACTAtek

This way, if the loading fails, you can pinpoint which facet failed, and we can diagnose and fix the problem accurately and quickly.


ACTAtek Pte Limited

15.5.3. How do I upgrade the firmware on the ACTAtek unit?

1. Download the latest firmware from:

http://support.hectrix.com

2. Backup system data before doing firmware upgrade

3. Reboot the ACTAtek terminal.

4. Go to the ACTAtek login page using a web browser. (If you found your network is not stable, please use a cross cable directly connect between the ACTAtek and your computer).

5. Go to the ACTAtek terminal and login as a Super Admin

6. Click "Firmware Upgrade"

7. Browse to the latest firmware you have just downloaded and hit OK.

8. Click on Upload

9. After the patch has uploaded to the unit, and click "Upgrade" to begin the upgrade process.

10.After the firmware upgrade has successfully completed, reboot the unit manually after 30 seconds after the message "Firmware Upgrade Successful" has appeared.

11.Please make sure that every ACTAtek terminal should be reboot after the firmware upgrade process.

15.5.4. How do you use the Duress Code, SMTP options?

These options have been added to send out a distress email to an administrator during a crisis situation. When an ACTAtek is installed in a commercial location and a distress message needs to be sent, this option can be enabled. To do so, specify a mail server in the “SMTP Server” field. Specify a 2-digit code to use, for example, “99”. This code will be used for any user trying to gain access. For instance, you have user ABC in the system, with password 123. To trigger the distress email, she would login with the ID (ABC), press Enter, then the password with the

distress code in front, which would become 99123. This will send an email to the specified “Ad-ministrator’s Email Address”.


ACTAtek Pte Limited

15.5.5. What is the procedure to export Chinese characters report in MS Excel? 1. Download Report in .csv format (ie. report.csv)

2. Open a new MS Excel spread sheet.

3. Choose Data --> Import External Data --> Import Data

4. Choose the file “report.csv” and then open it

5. A “Text Import Wizard” is appeared.

6. Choose “Delimited” --> Next

7. Choose “Comma” --> Next --> Finish

8. You can select the location for this new table (click “OK” if you are not sure)

15.5.6. What is the procedure to export Arabic characters report in MS Excel? 1. Download Report in .csv format (ie. report.csv)

2. Open a new MS Excel spread sheet.

3. Choose Data --> Import External Data --> Import Data

4. Choose the file “report.csv” and then open it

5. A “Text Import Wizard” is appeared.

6. Choose “Delimited” --> Next

7. Choose “Comma” --> Next --> Finish

8. You can select the location for this new table (click “OK” if you are not sure)


ACTAtek Pte Limited

15.5.7. How do Access Groups work?

The following example is to control 3 doors (A, B and C) with 3 groups of people that belong to 3 corresponding access groups.

Access Group 1 - Can access ALL Doors (For instance, Managers)

Access Group 2 - Can Access Door B only (For instance, General staff , Engineers)

Access Group 3 - Can Access Doors A and C (For instance, Sales / Marketing Staff) ---> just give them access in group 3 for door A & C

ACTIONS:First you need to add a new user, an admin manager, and set his access group to Group 1. Also, add an engineer and set his Access group to Group 2. Then add a third user as a Sales representative and set him as Access Group 3.

1.Now, go under Access Groups.

2. --> Click "Admin / Manager"

3. --> Delete All the access rights first.

4. --> Add Access Right

5. --> Select Door A

6. --> Quick Access Enable

7. --> Click "Set Terminal"

8. --> Click "Set Time" to enable ALL the time

9. --> Click "Submit & Create Another Access Right"

10. Now Select Door B

11. --> Repeat steps 6-9

12. Now Select Door C

13. --> Repeat steps 6-8

14. After set all the Doors, click "Submit Access Group"

When you click on the "Admin / Manager" of "Access Groups", you will now see 3 Access Rights for that access group. So now, you can follow the steps 1-14 to create the rights for Access Groups 2 and 3 correspondingly.

So now, you can follow the steps 1-14 to create Access Group 2 and Access Group 3 corre-sponding.


ACTAtek Pte Limited

15.5.8. How to help us to translate the languages?For the different languages we provided in ACTAtek, mainly are being translated by our re-sellers. If you find that the languages are not updated at all, you can request us to send you the translation file and do the translation. Following are the steps to update the translation file.

1. We will send you the translation file, eg called abc.txt

2. Open the abc.txt file with Wordpad

3. Translate the blank items, BUT DON'T DELETE THE ITEMS WHICH HAVE NOT BEEN TRANSLATED

4. Save as the file type to "Unicode Text Document", say abc_new.txt

5. Send back the translated file to us.

15.5.9. How to configure the SNTP?1. First, you need to set all the Gateway, DNS(or use IP address) and IP address correctly, and

make sure that your ACTAtek can be connected to the Internet.

2. Go to the "Terminal Clock" in the web page

3. Choose your timezone.

4. Check the "Enable SNTP" check box

5. Enter the SNTP Server Name (time.windows.com)

6. Press "Set"

Now, the time of ACTAtek will be synchronized to the Server's time. And in every 10 minutes, ACTAtek will try to connect the Server to synchronize the time.

If you are using the SNTP, actually you can ignore the upper part in the ACTAtek, “Terminal Clock” setting page.

The upper part is just for the ACTAtek network which cannot be connected to the Internet to get the Internet time. And, even if you are choosing to Auto Adjust the PC time, it will auto adjust once when you click "Set Time". So if you are not using SNTP, and you are pressed Auto Ad-just, the PC time will not synchronize to ACTAtek time unless you are setting it manually.

For the upper part, the grey colored time is the ACTAtek's current time. And the black colored time is the time you want to set.


ACTAtek Pte Limited

15.5.10. How to login by using both smartcard & fingerprint?Here is the procedures for doing so:

1. Please go to the add user manual --> Add user --> Fingerprint to add a new fingerprint user in the ACTAtek

2. Please go to the add user manual --> Add user --> Smartcard --> Copy to Smartcard to copy the fingerprint of the user added in Step 1 to the smartcard.

3. Please login the web page of ACTAtek. Go to Access groups --> Select the first group --> first Access Right --> Change the Quick Access from enable to disable. Submit the changes.

4. Please try to use put that smartcard on the reader, and then the ACTAtek will ask you for the fingerprint.

15.5.11. Is there other login options for the Super Administrator (A999) to access the Terminal Menu?The super administrator can login to the Terminal Menu either by a combination of user ID and PIN, or a combination of user ID and fingerprint, given the proper status is assigned.

15.5.12. When I click on a link, I get “Session Expire: Occupied by a new admin login” on the web interface?Starting from firmware 1.29.5, ACTAtek web interface only allows one super administrator login at a time. If a super administrator logs in, during which there is another super administrator al-ready logged in, then the previous web session will expire hence leaving only one super admin-istrator from the latest session.

15.5.13. I cannot login using smartcard after a firmware upgrade to ACTAtek?Since firmware 1.29, all users need to enable the smartcard check box manually.

Select “View User List” from the menu-----> select the user ID -----> check the “Smart Card” box -----> click the “Modify” button to submit the changes.


ACTAtek Pte Limited

15.5.14. Does ACTAtek Server work with FAM 3.x?Currently, the ACTAtek Server is only supported with ACTAtek using FAM 4.x.

15.5.15. Which version of ACTAtek works with LogiPrint?LogiPrint can only be used with ACTAtek running FAM 4.x.

15.5.16. What are the authentication options for ACTAtek?

Depending on the model, ACTAtek supports three different authentication methods – PIN, Smartcard and Fingerprint.

Model Fingerprint Smartcard PIN

Fingerprint + Smartcard ✔ ✔ ✔

Fingerprint only ✔ ✔

Smartcard only ✔ ✔

PIN only ✔

15.5.17. How do I know which firmware is the ACTAtek running?

You can find out the firmware version by logging into the web interface with super administrator account, then click on “Terminal Status” page.

The same information can be found on the terminal by pressing the “Return” key six times on the keypad.


ACTAtek Pte Limited

15.5.18. How do I use ACTAtek to send e-mailTo setup an e-mail every log when a user authenticates the ACTAtek:

1. Log into the ACTAtek web administration

2. Goto Terminal Setup and type in the SMTP server and administrator e-mail address and press submit (This only works with SMTP servers that do not require login)

3. Click User messages

4. Type in the User ID and message. (you can uncheck Show on LCD screen but a message must be entered)

5. Check Send to e-mail and type in your e-mail address

6. Press the Submit button


Documents

ACTAtek Training Manual (For ACTAtek2)