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ACSA (Aged and Community Services Australia) 2013 NATIONAL CONFERENCE Sunday 10 November to Wednesday 13 November 2013 MELBOURNE CONVENTION AND EXHIBITION CENTRE, 2 Clarendon Street, South Wharf, Melbourne SUNDAY 10 NOVEMBER 2013

TIME DESCRIPTION LOCATION

12.00 – 17.00 Exhibitor Bump In MCEC

12.00 – 17.00 Delegate Registration Opens MCEC (outside halls 11 & 12)

19.00 – 22.00 Best of the Best – ACSA National Aged Care Awards 2013 Dinner Immigration Museum, Long Room 400 Flinders Street, Melbourne

MONDAY 11 NOVEMBER 2013

TIME DESCRIPTION LOCATION

8.00 – 17.00 Registration opens MCEC – Concourse area 3 (outside halls 11 & 12)

8.45 – 10.45 8.45 – 8.50 8.50 – 8.55

PLENARY SESSION ONE MC – Dr Norman Swan Welcome – ACSA CEO Adjunct Professor John G Kelly AM

Plenary Room 3

8.55 – 9.05 Indigenous Welcome to Country 9.05 – 9.15 Opening address - Michael Dwyer, Chief Executive Officer, First State Super (Conference Major Sponsor)

9.15 – 10.00 incl 5 min questions

Colin Milner, International Council on Active Aging (ICAA Services Inc.) (Canada) Top trends in active aging

10.00 – 10.45 incl 5 min questions

Stephen Koukoulas, Managing Director, Market Economics Human Services - 2014 and Beyond

10.45 – 11.00 Morning Tea in Trade Hall with Exhibitors Halls 11 & 12

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Please take time to meet the companies and people who support our industry – this is a great chance for delegates to view products and services available to industry and network with fellow delegates and exhibitors

11.00 – 11.10 Remembrance Day acknowledgement – delegates encouraged to attend Halls 11 & 12

11.15 – 12.45 11.15 – 12.00 incl 10 min questions

PLENARY SESSION TWO MC – Dr Norman Swan The big shift to CDC – what are the implications? Amidst the raft of reforms that are sweeping the sector, the introduction of consumer directed care in home care packages marks a significant shift in the way we will provide services into the future.

What are the main challenges and issues facing providers?

How are providers responding and preparing for the shift? Will we as an industry be ready for July 2015?

What are the implications for the broader aged care sector? The panel will set the scene, highlighting the key issues around CDC which will be explored throughout the conference. Rod Hunt – Hunt and Fitzgerald Lisa Ralph – ACSA NSW Kevin Klose - McLean Care Ltd Robyn Batten – Bluecare Jan Horsnell - Southern Cross Care VIC

Plenary Room 3

12.00 – 12.45 The Hon Jeff Kennett AC, Chairman, Beyond Blue The Challenge of Needed Reform

12.45 – 13.45 ‘Long Lunch’ in the Trade Hall with Exhibitors Don’t forget to organise your Gala Dinner tables at the ACSA Dinner Admin Trestle Tables in the Trade Hall (next to booth 18)

Halls 11 & 12

13.45 – 15.15

MC – Helen Jones, Australian Unity MASTERCLASS 1 – PROGRAM OF ALL INCLUSIVE CARE FOR THE ELDERLY (PACE) Gretchen Brickson, Executive Director, Brandman Centers for Senior Care (USA) Program of All-inclusive Care for the Elderly (PACE): A Model for Effective Management of Frail Elders

Meeting Room 212

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13.45 – 14.50 + 5mins questions 14. 55 - 15.15

MC – Gabrielle Taylor, Feros Care MASTERCLASS 2 – DEMENTIA – FRIENDLY COMMUNITIES Fiona Mahoney, Reminiscence Learning (UK) Archie's Story - An intergenerational dementia awareness project to ultimately create dementia friendly communities Cameron Barton, Director – Business Development, Medirest Dementia and Nutrition Report

Meeting Room 218

13.45 – 15.15

MC – Alan Graham, CEO ACS Sth Aust MASTERCLASS 3 – MY HOME LIFE Professor Julienne Meyer, Executive Director, My Home Life (UK) to learn more about this innovative program. BIO Professor Julienne Meyer leads research in Care for Older People at City University London and is Executive Director of My Home Life Programme (MHL), a UK-wide initiative to promote quality of life for those living, dying, visiting and working in care homes for older people (www.myhomelife.org.uk). MHL is led by Age UK in collaboration with City University and Dementia UK and has the support of the Relatives and Residents’ Association and all the national provider organisations that represent care homes across the UK. She is Adjunct Professor at Griffith University, Australia and Visiting Professor, University of Wisconsin-Maddison, USA. She is also a Board Member of the International Association of Homes and Services for the Ageing and Co-convenor of the National Care Homes Research and Development Forum in the UK. Her research focuses on acute, continuing and end-of-life care for older people. Sub-themes include ‘quality of life’, ‘quality of care’ and ‘quality improvement’. As a nurse, she is also interested in the 'value and contribution of nursing'. Professor Meyer has an international reputation for expertise in action research, qualitative methods and aged care. Due to other work commitments, she recently stepped down from being Co-Editor of the international journal 'Educational Action Research' (linked to the Collaborative Action Research Network) and the 'Journal of Nursing Research'. She remains a Board member of the 'International Journal of Nursing Older People' and 'Journal of Nursing Research'. ABSTRACT My Home Life My Home Life promotes quality of life for those living, dying, visiting and working in care homes.

Meeting Room 219

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It was established to improve the quality of life of everyone, connected with care homes for older people and has now become the recognised voice in the UK for the sector which promotes best practice through appreciative support and transformative action.

13.45 – 15.15

MC – Illana Halliday, CEO ACS NSW MASTERCLASS 4 – Where are the aged care reforms up to? The Department of Social Services will present an update on the aged care reforms.

Nigel Murray, Assistant Secretary, Department of Social Services

Most people are aware of the growing demands on the aged care system from Australia’s changing demographics, as captured in the Productivity Commission’s 2012 report into aged care. The aged care reforms have been underway for around 18 months now and further significant reform will be implemented over the next two years. Nigel will outline the rationale for the changes, summarise what’s been done so far, and overview the key changes to come, including those initiated by the current Government.

Meeting Room 220

13.45 – 15.15

MC – Darren Mathewson, CEO ACS TAS MASTERCLASS 5 – FINANCE FOR REFORM: saddling up a winning strategy Heath Shonhan, Director, Bentleys Chartered Accountants Funding reforms and changing demographics are significant megatrends being felt by the Australian Aged Care Sector. For leaders in aged care services, this means significant remodeling of your financial and strategic planning. Forecasting for the future of your service starts with the alignment of your business model and identification of the key opportunities and threats to assist you THINK AHEAD for long term sustainability.

Meeting Room 213

13.45 – 15.15

MC - Sergio Sartor, Zurich Australian Insurance MASTERCLASS 6 – The Reform of Aged Care Through I.T, great benefits…..new exposures Masterclass in two parts, presentations by Andrew Alpe, Royal Freemasons’ Benevolent Institution and Kym Beazleigh, Zurich Australian Insurance followed by a panel discussion with Sergio Sartor as Moderator and Cain Jackson from Wotton Kearney Insurance Lawyers.

Meeting Room 216

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Background The proliferation of IT and digitisation of data has had a transformational impact on Aged Care facility operations in Australia. In this Masterclass we explore some of the changes that have had a positive impact on the efficient operations of aged care facilities and the benefits that have been produced. This 'not-to-be-missed' panel discussion will comprise subject matter experts from aged care, legal and the insurance industry. It will cover:

the key changes that have occurred within aged care facilities - an aged care operator's perspective

privacy and security - legal implications

risk mitigation - how can you minimise your risks

insurance - issues for consideration.

13.45 – 15.15

MC – Richard Grayson, ANZ Healthcare MASTERCLASS 7 – Aged Care Reforms.. coming ready or not! Significant reform of the aged care system is inevitable, and it will change forever the choices available to consumers and the decision criteria for providers. Rachel Lane and Linda Murray will provide a detailed analysis of the what the changes mean to you and your prospective residents, how to deal with the new pricing and means testing arrangements and sale strategies to assist in steering your prospective clients towards positive outcomes. Rachel Lane, Aged Care Gurus Linda Murray, Bond Select Pty Ltd

Meeting Room 217

13.45 – 15.15

MC – Dr Norman Swan MASTERCLASS 8 – Value of and Challenges to the Not-for-Profit Sector – what is your social value and how do you measure it? Dr Stephen Judd – HammondCare Olivia Hilton – Social Ventures Australia (SVA) Consulting David Locke – Australian Charities and Not-for-Profit Commission (ACNC)

Meeting Room 215

15.15 – 15.45 Afternoon Tea in the Trade Hall with Exhibitors Don’t forget to organise your Gala Dinner tables at the ACSA Dinner Admin Trestle Tables in the Trade Hall (next to booth 18)

Halls 11 & 12

15.45 – 17.15 PLENARY SESSION THREE Plenary Room 3

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15.45 – 16.30 incl 5 mins questions

16.30 – 17.15 incl 5 mins questions

MC – Dr Norman Swan Dominic Campbell, Director, Creative Ageing International (Ireland) Isn’t It Past Time You Celebrated Growing Older? Dr Adam Fraser, Human Performance Researcher and Consultant Shift!

17.15 Day 1 Close MC – Dr Norman Swan

17.15 – 18.45 Welcome Reception – Sponsored by HESTA

Halls 11 & 12

19.00 – 22.00 Rural and Remote Dinner Bus transportation will be provided to and from the venue. Buses will depart the MCEC at 6.15pm The night will start with a short tour of the MCG. Delegates will have an opportunity to relax, network, enjoy a wonderful meal from the MCG kitchens and listen to our guest speaker Margie van Zyl, Chair of Sth Africa Care Forum who will talk about Rural & Remote issues in South Africa. The night promises to be a great event.

Melbourne Cricket Ground Brunton Avenue, East Melbourne

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TUESDAY 12 NOVEMBER 2013

TIME DESCRIPTION LOCATION

8.00 – 17.00 Registration Desk Opens MCEC – Concourse area 3 (outside halls 11 & 12)

9.00 – 10.30 9.00 – 9.25

PLENARY SESSION FOUR MC – Dr Norman Swan Margie Van Zyl, Director: Strategic Partnerships GERATEC and Chairperson of the South African Care Forum (South Africa) Long-Term Care in South Africa – the waves of change are breaking

Plenary Room 3

9.25 – 9.50

Tan Choe Lam, International Ageing-in-place expert, Founder & Managing Director, Jeta Gardens Group, Australia, Jeta Care Group, Malaysia Future of assisted living and ageing-in-place: Intergenerational Communities with Care

9.50 – 10.15

Dr Freek Lapre, Partner/Academic Director, Movinex BV/TiasNimbas Business School University of Tilburg, The Netherlands Service Quality in Nursing Homes; a construct, measurement and performance model to increase client focus

10.15 – 10.45 Morning Tea in Trade Hall with Exhibitors Please take time to meet the companies and people who support our industry – this is a great chance for delegates to view products and services available to industry and network with fellow delegates and exhibitors

Don’t forget to organise your Gala Dinner tables at the ACSA Dinner Admin Trestle Tables in the Trade Hall (next to booth 18)

Halls 11 & 12

10.45 – 12.30 10.45 – 11.10

PLENARY SESSION FIVE MC – Dr Norman Swan Wolfgang Meyer, CEO/Board of Directors, Sozialwerk St. Georg e.V. (Germany) Ambient Assisted Living for the Aging Society; a German Approach

Plenary Room 3

11.10 – 11.35

Natalie Briffa Farrugia, Chief Executive Officer, CareMalta Ltd (Malta) Implementing successful Public Private Partnerships in Elderly Care – The Malta Experience

11.35 – 12.00

Dr Markus Leser, Head of Department for the Ageing/ Member of the Executive Board Curaviva, Switzerland Attractive workplaces in long-term care – what employees want and what employers offer

12.00 – 12.30 Dr Norman Swan conducts an interactive panel of our 6 international guest speakers discussing how we can bring or implement some of the presented programs to Australia

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12.30 – 13.30 ‘Long Lunch’ in the Trade Hall with Exhibitors Don’t forget to organise your Gala Dinner tables at the ACSA Dinner Admin Trestle Tables in the Trade Hall (next to booth 18)

Halls 11 & 12

13.30 – 15.00

MC - Helen Jones, Australian Unity MASTERCLASS 1 – PROGRAM OF ALL INCLUSIVE CARE FOR THE ELDERLY (PACE) Gretchen Brickson, Executive Director, Brandman Centers for Senior Care (USA) to learn about this program.

Meeting Room 218

13.30 – 14.40 14.40 – 15.00

MC – Andrew Larpent, Southern Cross Care SA MASTERCLASS 2 – DEMENTIA – FRIENDLY COMMUNITIES Fiona Mahoney, Reminiscence Learning (UK) Archie's Story - An intergenerational dementia awareness project to ultimately create dementia friendly communities Cameron Barton, Director – Business Development, Medirest Dementia and Nutrition Report

Meeting Room 220

13.30 – 15.00

MC – Gabrielle Taylor, Feros Care MASTERCLASS 3 – MY HOME LIFE Professor Julienne Meyer, Executive Director, My Home Life (UK) My Home Life promotes quality of life for those living, dying, visiting and working in care homes. It was established to improve the quality of life of everyone connected with care homes for older people and has now become the recognised voice in the UK for the sector which promotes best practice through appreciative support and transformative action.

Meeting Room 212

13.30 – 15.00

MC – Darren Mathewson, CEO ACS TAS MASTERCLASS 4 – Where are the aged care reforms up to? The Department of Social Services will present an update on the aged care reforms.. Nigel Murray, Assistant Secretary, Department of Social Services

Most people are aware of the growing demands on the aged care system from Australia’s changing demographics, as captured in the Productivity Commission’s 2012 report into aged care. The aged care reforms have been underway for around 18 months

Meeting Room 213

Conference Major Sponsor

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now and further significant reform will be implemented over the next two years. Nigel will outline the rationale for the changes, summarise what’s been done so far, and overview the key changes to come, including those initiated by the current Government.

13.30 – 15.00

MC – Alan Graham, CEO ACS SA MASTERCLASS 5 – FINANCE FOR REFORM: saddling up a winning strategy Heath Shonhan, Director, Bentleys Chartered Accountants BIO Heath Shonhan is an Advisory Director, Health & Ageing, and Thinking Ahead Specialist with Bentleys. Heath is trusted advisor to a cross section of stakeholders in Australian aged care - including providers, capital funders and Government. Heath heads up Bentleys’ National Health and Ageing Unit and leads major projects including ACAR Financial Viability Assessment and the annual Bentleys National Aged Care Survey. Funding reforms, social acceptance and changing demographics require providers to review their business models. THINKING AHEAD is required for long term sustainability. In today’s session, Heath will facilitate a collaborative strategy and financing workshop and share with you some essential tools to help you thrive. ABSTRACT Finance for Reform: Saddling up a winning strategy Funding reforms and changing demographics are significant megatrends being felt by the Australian Aged Care Sector. For leaders in aged care services, this means significant remodeling of your financial and strategic planning. Forecasting for the future of your service starts with the alignment of your business model and identification of the key opportunities and threats to assist you THINK AHEAD for long term sustainability. Join Heath Shonhan from Bentleys for this interactive workshop where you will collaboratively utilise some essential tools to help you to “Saddle Up” your organisations for its future journey. This session will enable you to practically quantify your financial future, turn strategy into action, and develop a bankable funding submission for new capital.

Meeting Room 217

13.30 – 15.00

MC – Sergio Sartor Zurich Australian Insurance MASTERCLASS 6 – The Reform of Aged Care Through I.T, great benefits…..new exposures

Meeting Room 216

Conference Major Sponsor

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Masterclass in two parts, presentations by Andrew Alpe, Royal Freemasons’ Benevolent Institution and Kym Beazleigh, Zurich Australian Insurance followed by a panel discussion with Sergio Sartor as Moderator and Cain Jackson from Wotton Kearney Insurance Lawyers. Background The proliferation of IT and digitisation of data has had a transformational impact on Aged Care facility operations in Australia. In this Masterclass we explore some of the changes that have had a positive impact on the efficient operations of aged care facilities and the benefits that have been produced. This 'not-to-be-missed' panel discussion will comprise subject matter experts from aged care, legal and the insurance industry. It will cover: • the key changes that have occurred within aged care facilities - an aged care operator's perspective • privacy and security - legal implications • risk mitigation - how can you minimise your risks • insurance - issues for consideration.

13.30 – 15.00

MC – Lisa Ralph/ Karen Ansen, ACS NSW MASTERCLASS 7 – Industrial Relations and Consumer Directed Care – the challenges Monday and Tuesday have a similar focus with differing content and speakers. Please check Mondays program for more details Consumer Directed Care will require a rethink in the way you do business in the changing environment where greater choice and control is being exercised by the consumer. Participate in an informative and participative session to capture the key issues facing organisations in the realm of industrial relations and CDC. • Hear about the implications of the increased need for flexibility • Examine the impact on your workforce and the challenges for determining staffing levels and rosters • Learn about the requirements to comply with industry awards, various legislations and work practices • Discover the complexities of embarking on a brokerage model An important aim of the session is to capture the knowledge of the participants in a consultation to assist ACSA gather the real issues that concern you. We will use this information to make informed decisions in future award reviews and EBA negotiations on behalf of the sector. Presenters: Karen Ansen, Lisa Ralph, Libby Pallott, Darren Mathewson, Louise Green

Meeting Room 219

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13.30 – 15.00

MC –Illana Halliday, CEO ACS NSW MASTERCLASS 8 – You Have to See the Hurdles to be Able to Jump Them The industry is being drip fed legislative changes through the Living Longer, Living Better reforms. Each new draft piece of subordinate legislation in the Principles has a significant effect on the way you manage your business. For example, the draft Accommodation Pricing Guidelines and the Exposure draft of the Fees and Payment Principles. You may not have considered what effect these may have on your organisation. Each new piece of legislation seems to have details that providers were not aware of. We will explore these and identify the pitfalls for providers. What about all your other obligations that will be scrutinised for the first time in Aged Care. The Australian Consumer Law under the Competition and Consumer Act 2010 (Cth) will have a significant effect on the way in which you market your organisation. False and misleading conduct will be an exposure that providers have not had to deal with in the past. What you say on your Website will now be scrutinised in a way that may expose you to significant penalties if you breach that Act. Your pricing structure and what you undertake to provide, how accurate is it? Victor and Sabine will demonstrate the hurdles in both residential and home care and offer practical solutions to getting over them. Victor Harcourt Principal, Russell Kennedy and Sabine Phillips, Principal, Russell Kennedy Lawyers

Meeting Room 214

15.00 – 15.30 Afternoon Tea in the Trade Hall with Exhibitors Please take time to meet the companies and people who support our industry – this is a great chance for delegates to view products and services available to industry and network with fellow delegates and exhibitors Don’t forget to organise your Gala Dinner tables at the ACSA Dinner Admin Trestle Tables in the Trade Hall (next to booth 18)

Halls 11 & 12

15.30 – 17.00 15.30 – 16.15

PLENARY SESSION SIX MC – Dr Norman Swan Ita Buttrose, AO, OBE, media editor, businesswoman, best-selling author, President of Alzheimer’s Australia The Future of Seniors in Australia

Plenary Room 3

16.15 – 17.15 Dr Gill Hicks, Founding Director M.A.D. (Making a Difference) for Peace Facing the Unknown: A story of achievement over adversity

15.15 Day 2 Close MC – Dr Norman Swan

Conference Major Sponsor

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19.00 – 23.00 Gala Conference Dinner Enjoy pre-dinner drinks at 7pm with Sparkling Wine and Black Caviar listening to music supplied by Piano Time. ACSA's Black/Bow Tie Gala Dinner (dress code: formal) Here's your opportunity to put your best foot forward and dress in your best bow tie or your best spring carnival fashion. An opportunity for the girls to show off their wonderful fascinators. Or, maybe you'd like to think outside the box and show us your best Melbourne Spring Carnival outfit. Dance the night away to the Band – Off The Wall, featuring a few surprises including our new innovative dinner floor plan layout

Crown Palladium Crown Complex

Conference Major Sponsor

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WEDNESDAY 13 NOVEMBER 2013

TIME DESCRIPTION LOCATION

8.00 – 14.00 Registration Desk Opens MCEC – Concourse area 3 (outside halls 11 & 12)

8.50 – 10.30 8.50 – 9.00 incl 5 min questions

9.00 – 9.20 Incl 5 min questions

PLENARY SESSION SEVEN Welcome & Overview by MC - Dr Norman Swan Glen Goldies - a group of entertainers who live in a fairly small town called Ferntree Gully nestled at the foothills of the Dandenong Ranges, approx 30 kms from Melbourne’s CBD. The group members reside at Glengollan Village, a not for profit, stand-alone facility founded in the 1950’s. The members either reside in the Aged Care Facility or in the Retirement Village. The group have been together for only 3 years and their ages range from 73 – 90 years old and meet weekly to rehearse with their volunteer coordinator Vicki. The Glen Goldies have only performed publically a couple of times at local community events. Eight members of the group will open Day 3 of the ACSA Conference. Geoff Lawley, Senior Client Relationship Manager, First State Super Transition of Ageing workforce into retirement

Plenary Room 3

9.20 – 10.00 incl 5 min questions

The Hon. Michael Kirby AC CMG, Former Justice of the High Court of Australia, ACSA Patron Aged Care: Coming Out Ready or Not!

10.00 – 10.30 incl 5 min questions

Sharon Blackburn, Policy and Communications Director, National Care Forum (UK) Power to the People!

10.30 – 11.00 Morning Tea in Trade Hall with Exhibitors Please take time to meet the companies and people who support our industry – this is a great chance for delegates to view products and services available to industry and network with fellow delegates and exhibitors

Halls 11 & 12

11.00 – 12.45 11.00 – 11.45 incl 5 mins Q&A

PLENARY SESSION EIGHT MC – Dr Norman Swan Assistant Minister for Ageing, Senator Mitch Fifield has been invited to address conference delegates. This will be the first major national aged care event post-election and new government. (to be confirmed pending Senator Fifield’s reply)

Plenary Room 3

11.45 – 12.00 Adjunct Professor John G Kelly, ACSA CEO invites you to join ACSA at our 2014 National Conference in Adelaide 7-11 September and formally closes the 2013 Conference. Professor Kelly will then introduce the launch of Commonwealth Association of Ageing (CommonAge).

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12.00 – 12.45 CommonAge International Launch Be part of history as ACSA hosts the launch of this wonderful new international aged care Association.

12.45 – 13.45 Closing Lunch in the Trade Hall with Exhibitors Halls 11 & 12

14.00 – 17.00 Exhibitors Bump Out

14.00 – 17.00 POST CONFERENCE MASTERCLASS – separate registration required ASIAN APPROACH TO RETIREMENT LIVING & AGED CARE Operating multi-cultural communities & expansions into Asian markets Mr Tan Choe Lam, Founder & Managing Director, Jeta Gardens Group, Australia, Jeta Care Group, Malaysia

Meeting Room 216

* program subject to change