ACS Product Deliverables

7/28/2019 ACS Product Deliverables

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DETAILED EXPLANATION OF ACS PRODUCT DELIVERABLES 2010-11

Important Note: All the deliverables are applicable in case the client has enrolled for the full ACS premium package (i.e.

the standard package). In case the client opts for specific services, he/she will be entitled to specific deliverables only

depending on the package selected by him/her.

Serial

#

Deliverable and

Point of Contact

(PoC1)

Start Time Mode Duration Outcome

1

Enrollment in

ACS2

PoC:

Automatically

Generated

After the payment is

made by the client

Email +

Phone15 mins

Upon enrolment with ACS client will receive:

- An auto e-mail confirming how to access Suthradhaar- An attachment detailing the Product Deliverables- A telephone call explaining how to work in Suthradhaar- An attachment of Suthradhaar User Manual

2

Introduction to

ACS and

Assignment of

Admission

Counselor (AC3)

PoC: AC

Within 2 business daysof filling up details in

Suthradhaar

Email +

Phone30 mins

Assignment of AC via email

Client will be sent a PDF document including:- A summary of ACS services- Detailed explanation of each stage of service- Individuals involved and what is expected from the student

3

Explanation of

Application

Process

PoC: AC

Within 2 business days

of AC assignment

Email +

Phone30-45 mins

Client will be sent a checklist with explanation of each component

and the preparation required from the clients end:

- Test Scores/ Reporting- Transcripts- Guidelines on Letters of Recommendation- Financial Documents and associated guidelines- Guidelines for Essays- Statement of Purpose- Resume

4

Client Interviewfor Information

Gathering/

Profile

Assessment

PoC: AC


of case assignmentPhone 45-60 mins

Discussion on the following areas with client to assess profile:

- Career goals- Test Scores- Desired Program- Self awareness level- Financial limit- Communication skills- Research background/Future Interest- Extracurricular activities- Referee selection- Location preference

5

Follow up Client

Interview

Session Based

on

Questionnaire

Sent

PoC: AC


of case assignmentEmail NA - Documented feedback and to do list on the above points

6

Shortlist of

Universities

PoC: AC

7-10 business days after

discussion(as mentioned

in point No. 5 above)

Email

7-10

business

days

Client will receive a list of schools he can consider applying to, with

information provided on the following:

- Ranking- Desired Program- Selection Category- Availability of financial aid/Scholarships- Min Score Requirement- Justification/Reasons for school selection- Tuition Fees- Living and Other Costs


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7

School Selection

PoC: AC

Within 1 business day of

sending Shortlist to the

client

Phone 30 mins

The AC will discuss the following with the client:

- The shortlisted universities- Comparison of each school against others listed- Recommendations for finalization

8

Introduction to

Editing Process

PoC: AE4


confirmation of final

schools by the client

Email1 business

day

Client will be assigned an Admission Editor (AE) via e-mail

9

Application

Material

PoC: AC


of confirming final

schools

Email2 business

days

Client will receive:

- Department links with explanation of admissions process.- Application checklist for each finalized school.- List of required documents to be submitted.- Online Application Links- Format for letter of recommendation (LOR)- Essay/ Statement of Purpose (SOP) questions with requirements- Transcript Requirement- Requirement for financial documents- Codes for reporting test scores- Mailing address

10

Welcome Note

PoC: AE


Editor AssignmentE-mail

Within 1

business day

of Editor

Assignment

Welcome Note will provide guidelines, specify what is expected from

the clients first drafts and mention other preliminaries:

- Submission Timeline: Client should send the first drafts 10-15days before actual deadline

- Length: at least as long as the specified word limit- Titleof Document: your name-document type-university- Format: specify relevant course, name of university and the

word limit at the top left corner of the document

- Include the exact question asked on top- Each draft can be edited a maximum of three times- AE will specify a tentative time for a telecon

11

Welcome Call

by AE

PoC: AE


sending the Welcome

Note

Phone + E-

mail 25-50 min

In the Welcome Call, AE will:

- Describe the editing process- Discuss the clients profile- Clarify any queries about the editing process- Specify editing process for one school takes 10-15 days- Chalk out a tentative timeline for all schools- Discuss general guidelines for writing Essays, SOP, LORs and

Resumes

After the call, AE will:

- Send e-mail summing up the telecon- Attach general outlines:

- SOP, LORs and Resume outlines (in case of MA/MSc/PhDclients/UG)

- Essays, LORs and Resume outlines (in case of MBA clients)

12

Brainstorm

Ideas for

Writing Drafts

PoC: AE

During or after

Welcome Call

Phone 30-60 min

At an appointed time, AE will call client to discuss ideas to help write

the first draft, including:

- Structure and contents of Essays and LORs- Suitable anecdotes for the essays and SOP-

Qualities/attributes that can be included and illustrated in theLORs

- Projects, awards and extracurricular work to be included in theresume

13

Critiquing and

Editing Drafts

PoC: AE

Upon receiving the first

draft from the client

E-mail the

edited

draft(s)

followed

by

telephone

discussion

Min Time: 2

business

days

The main editing process consists of the following:

- AE reviews first draft, checking mainly for content and materialto form the Essay/SOP/LOR/Resume (VERSION1)

Track changes/ comments are added stating themajor changes required

Questions are asked in order to obtain more inputsand clarifications from clients


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if needed. The draft is then sent back to the client for

reconstruction and addressing the comments

- When the AE receives the second draft (VERSION2) The document is edited meticulously and brought to

proper shape If more input/clarification is required, comments are

added accordingly

The draft is then sent back to the client for furtherchanges

- In the third version, final changes are made (VERSION3*) The document is formatted, made to fit within word

limit

Then, its sent to be Quality Checked (QC)*-VERSION 3 may not be required in some cases.

- Once the document is QCed, the final version is sent to theclient

14

Confirmation

about

University

Completion

PoC: AE

After all the drafts for

one school is QCed and

finalized

E-mail

By the

actual

deadline of

the

University.

- AE sends confirmation e-mail stating all editing work for thatparticular university has been completed

15

Application

Review

PoC: AC

Once the essay drafts

have been sent for final

round editing.

Email +

Phone

1 hour/

university

- AC will review the completed online application form using theusername and password sent by the client.

16

Interview

Preparation

PoC: AC

After the client informs

AC about the first

interview call intimation

from the university.

Email +

Phone

Overall

Duration: 3

hours (with

possibility of

multiple

sessions)

Client will receive:

- Preparation materials such as Sample Interview Questions andInterview Tips.

- How each parameter will be rated during the interview- Feedback and Assistance on the following:

Communication: Flow/ Language/ Accent Knowledge: Clarity of Ideas/ Depth of

Content/Creativity/Analytical

Attitude: Enthusiastic/ Persuasive/ Confident Body Language

17

Visa Counseling

PoC: Visa

Counselor

As soon as the client

informs AC about receipt

of first university

acceptance.

Email +

Phone

45-60min/

session

Visa Counselor will:

- Explain the visa application process to the client- Send Checklist for Visa Application and List of documents

required

- Review the documents- Conduct mock visa interview sessions to assess and help client

gain clarity on:

Sponsors Interested University Interested Course Future prospects after course completion in

(a) country of interest and(b) home country

Job Experience Career Progression Past Academics Family Background Overall Confidence Level

1 denotes Point of Contact

2 denotes Admissions Counseling Service

3 denotes Admissions Counselor (AC)

4 denotes Admissions Editor (AE)