ACS Guide APRIL 2012

FORT DRUM

ARMY COMMUNITY

SERVICE GUIDE

April 2012

(315) 772-6557 http://www.drummwr.com/ArmyCommunityService.htm 1 updated 16 April 2012

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“THINK ACS FIRST”

Our mission is to facilitate a commander’s ability to provide comprehensive, coordinated, and responsive services that supports

readiness of Soldiers, civilian employees and their Families.

Locations:

Army Community Service P4330 Conway Road

Phone: 315-772-6557/6556 DSN: 772-6557 1-800-826-0886

FAX: 315-772-6965

HOURS of OPERATION: M-F, 0730 – 1630

Clark Hall Soldier Family Assistance Center (SFAC)

Clark Hall, P-10720 Phone: (315) 772-7781 FAX: (315) 772-7720

HOURS of OPERATION: M-F, 0730 – 1630


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Index of Services

Mandatory ACS Class Listing 3

PROGRAM DESCRIPTIONS

Army Emergency Relief (AER) 4-5

Army Family Action Plan (AFAP) 6

Army Family Team Building (AFTB) 7-8

Army Volunteer Corps (AVC) 9

Employment Readiness (ERP) 10

Exceptional Family Member Program (EFMP) 11-12

Family Advocacy Program (FAP) 13-15

Financial Readiness Program (FRP) 16-17

Information, Referral (I&R) 18

Military Family Life Consultants (MFLC) 19

Mobilization and Deployment (MOB/DEP) 20-21

Outreach Program Coordinator 22

Relocation Readiness (RELO) 23-24

Soldier Family Assistance Center (SFAC) 25

Survivor Outreach Service (SOS) 26

Unit Service Coordinator Program (USC) 27

Community Resources 28-32

All ACS Programs & Services are FREE


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Mandatory ACS Class Listing:

Family Advocacy Program (FAP) Family Advocacy Program Overview (AR 608-18 1-8 b, Minimum 1 hour) Regulation requires that all new commanders have a FAP overview brief within 45 days prior to or following of assumption of command as well as annually. Domestic Violence Awareness Training (AR 608-18 3-2 c, Minimum 1 hour) This consists of annual troop education by FAP personnel for all Soldiers on the Family dynamics of Spouse and child abuse, the availability of prevention and treatment services, and the Army’s policies regarding Family violence.

Financial Readiness Program (FRP)

Financial Readiness for 1st Termers (AR 608-1 4-39, 8 hours) Eight hour training for all first/initial term Soldiers per AR 608-1. Topics covered include: budgeting, your checking account, LES, understanding credit, savings, and investment in TSP and consumer awareness. Checkbook/Money Management (Command-referred AR 608-1 4-39, 1.5 hours) Refresher classes will be conducted for personnel who have abused and misused check- cashing privileges. PCS Financial Planning (AR 608-1 4-39, 1.5 hours) Financial planning classes and counseling will be conducted for all junior enlisted Soldiers (E–4 and below) who are scheduled for their initial PCS move.

Exceptional Family Member Program (EFMP)

Mandatory Enrollment (AR 608-75 1-7) All active duty Soldiers with Exceptional Family members must enroll in the program. Program is designed to assist active duty personnel during assignments/reassignments sponsoring Exceptional Family Members (EFM) with special physical, emotional, developmental, or intellectual needs. In a dual military Family, both Soldiers must be enrolled. Enrollment is based upon the medical and educational requirements of Family members. Enrollment updates are required every 3 years or if the condition changes.

Mobilization & Deployment (Mob/Dep)

Pre-deployment and Reunion Briefings (AR 600-20 5-10, 1-2 hours) Soldier and Family member pre-deployment/reunion briefings designed to help prepare for successful adjustments for deployment and reintegration

Relocation Readiness Program (RELO)

Overseas Orientation Brief (AR 608-1 4-22, 1.5 hour) This is a country specific, mandatory briefing, for Soldiers PCSing to an overseas assignment. Family members are strongly encouraged to attend.


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ARMY EMERGENCY RELIEF (AER) 315-772-6560 Army Emergency Relief (AER) provides financial assistance to active duty Soldiers, Retirees and Family members during times of valid emergency need. AER provides interest-free loans or grants to those who qualify for financial assistance. After normal duty hours, contact the American Red Cross for AER assistance at 1-877-272-7337 for emergency travel. AER CAN assist with the following: Non-receipt of pay or allowance (when pay is due and not received) Lack of basic necessities, such as food Payments for initial rent; to prevent eviction; mortgage payments; foreclosures; or utilities Travel expenses for emergency leave Loss or theft of pay (with police report) Funeral expenses Essential POV repairs or payments/replacements Medically authorized convalescent leave Down payment for required medical services, equipment, and supplies, when payment

arrangements cannot are agreed upon with provider. Repair of HVAC (Heating, Ventilation, and Air Conditioning) Purchasing and Repairs of Stove or Refrigerator Child Car Seats Cranial Helmets

AER CANNOT assist with the following: Help pay for nonessentials Finance ordinary leave or vacation Pay fines or legal expenses Help liquidate or consolidate debt Assist with house purchase or home improvement Cover bad checks or pay credit card bills

COMMANDERS REFERRAL PROGRAM: AER desires to give commanders another tool to affect an immediate, positive impact on their Soldiers by giving the commander approval authority for an immediate financial loan for valid needs. Commanders may authorize loans up to $1500 for active duty Soldiers who cannot meet their monthly obligations. The Soldier fills in all applicable data on Form 600 and presents it to the commander for signature. If the commander approves of the loan, he/she will sign the form 600 as the loan approving authority. The Soldier will then present the completed and signed form 600 to the AER officer for action. Commanders and 1SGs must follow AR 930-4 and AER Officers User Guide when approving assistance. Commanders are required to make decisions on AER assistance within existing guidelines, while ensuring they distinguish between Soldiers’ WANTS and NEEDS, and provide AER assistance to all Soldiers in a fair and equitable manner.


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The Commanders Referral program is not designed to replace existing categories or procedures for Soldiers seeking AER assistance. It is intended as a tool for commanders to have a mechanism to assist their Soldiers with short-term problems or needs for basic living expenses. Commanders who do not desire to approve assistance under the Commanders Referral program but believe the Soldier still has a valid need for AER assistance may recommend approval and forward the Soldier’s request to Army Emergency Relief Officer (AERO). The following conditions apply: AERO will confirm eligibility for assistance under this category prior to issuing a check, if

Soldier does not meet eligibility for assistance under the Commander’s Referral a check will not be issued.

There may not be more than two such assists per year. No more than one Commander Referral loan can be active at one time per Soldier. Repayment must be by allotment. Repayment must be prior to ETS, but no more than 12 months in duration. Soldier cannot be on the AER’s restricted list. Assistance under this category will always be as a loan. No grants are authorized. AERO will inform the commander of final disposition

AER Scholarship AER's MG James Ursano Scholarship applications can be completed online at www.aerhq.org starting 1 December with a deadline of 1 April of each year. The program is for dependent children of Active and Retired Army Soldiers and is based on financial need, academics, and leadership/achievement. Scholarships are also available for Spouses, both stateside and overseas.

http://www.aerhq.org/


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ARMY FAMILY ACTION PLAN (AFAP) 315-772-6710 (Conference held annually, issues can be submitted year-round) AFAP is a program for Soldiers, Families, civilian employees, and retirees to identify quality of life issues and propose recommendations for improvement of policies and programs which affect the

well-being of the military community. Annual Conference Representatives of active and reserve Soldiers, Families, civilian employees, and retirees form workgroups to discuss submitted issues guided by skilled facilitators and recorders in an effort to identify and prioritize quality of life issues and formulate recommendations. In the history of AFAP, over 123 changes have been made to legislation, more than 172 policies and regulations have been revised, and many programs and services have been improved at the Department of the Army level. Some of these issues include: Pay increases, Military Savings Plan, Youth Initiatives, TRICARE for Life, Chiropractic Care for Active Duty, Household Goods Weight Allowance Increase for Junior Enlisted and the Family Readiness Support Assistant program, to name just a few. Goals: Identify and prioritize Soldier and Family issues Assist Army leadership in reshaping the Army Improve our local community

You can submit issues at the AFAP website: http://www.drummwr.com/ArmyFamilyActionPlan.htm or Army Family Action Plan Army Community Service Bldg P4330, Conway Road Fort Drum, NY 13602 (315)772-6710


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ARMY FAMILY TEAM BUILDING (AFTB) 315-772-6710 AFTB is an educational program designed to provide Family members and Soldiers the tools to survive and thrive in the military life-style. AFTB offers three levels of training:

AFTB Level 1 (10 hours) Consists of modules designed for those who are new to the military or anyone interested in updating personal skills or basic knowledge. Classes offered include Military Acronyms and Terms, Chain of Command, Military Benefits and many more.

AFTB Level 2 (13 hours) Composed of 14 modules and is designed to aid our emerging leaders. Classes provide personal development and encourage emerging leadership from within the Army community, as well as learning how to cope with challenging situations. Classes include Team Dynamics, Creative Problem Solving and Personal Conflict Management.

AFTB Level 3 (12 hours) Composed of 10 modules and offers training to enhance the professional growth and leadership development opportunities of Soldiers and Family members, especially those who might assume advisory or mentoring leadership roles with the community and unit. Classes include Family Readiness Group Leadership, Leader-Assisted Problem Solving and Understanding Needs. AFTB is available on-line in several languages: Korean, German and Spanish. These classes can

be found at www.myarmyonesource.com. Informational briefings and unit classes are available upon request

AFTB Concept Blocks Formal Functions Made Easy (2 hours) The military has a pomp and circumstance all its own. Attending a formal function is more than just knowing which uniform to wear or finding the right dress! This concept block will help you understand the events which occur at a formal function. He Said, She Said (2 hours) Are misunderstandings causing added stress? There are so many different ways to communicate, and sometimes it’s difficult to find the right one. This concept block will offer you new techniques for better communication and help you understand why these misunderstandings occur. Time Keeps on Slipping, Slipping, Slipping (2 hours) No one has enough time, but everyone has all there is. This concept block will explore ways to use your time more efficiently and avoid those time wasters!

http://www.myarmyonesource.com/


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Got lemons? Make lemonade! (2 hours) Life handing you lemons? Make lemonade! Basic and intermediate problem solving will increase your ability to find solutions to everyday challenges. To Be or Not to Be… a Leader (2 hours) Leadership is the art of getting someone else to do something you want done because he wants to do it (Dwight Eisenhower). Considering a leadership position? Join us and be set for success! Ignorance Isn’t Bliss (2.5 hours) Work smarter, not harder! A solid knowledge of the Army basics will help you better navigate the military lifestyle. Surviving Deployment (3 hours) Preparing for the Deployment Rollercoaster? Already on it? This concept block will provide you the tools needed to succeed while your Soldier is deployed. My Fair Ladies & Gents (5.5 hours) Attending a Hail and Farewell? Unsure about military expectations? Have questions? We can help! Increase your comfort level as well as others and learn about military traditions, courtesies and protocol. Taking Care of Me (5.5 hours) Stressed out? Too busy taking care of others? Come and be pampered with a massage or facial. Best of all, take with you the knowledge of how to better care for yourself.

Additional Classes Offered Army Community Service Instructor Training Course (ITC), Briefer Training Course (BTC), and Facilitator Training Course (FTC) – These trainings are available to prepare ACS Staff and Volunteers to teach standardized classes, brief ACS programs, and facilitate groups as needed. Students will understand the needs of learners and develop skills to ensure their success on the platform.

Soldiers (E-5 and below) may apply their AFTB certificates, after 40 hours of training is completed, toward promotion points for military career advancement. Valid for classroom training provided through Army Community Service only.


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ARMY VOLUNTEER CORPS (AVCC)

315-772-2899 The AVC is a new way of thinking about volunteers and volunteering within the Army. It is an umbrella that encompasses all volunteers and organizations using volunteers. No matter where individuals volunteer in the Army community, they have the same goal; to improve the quality of life for Soldiers and Family members. The Fort Drum volunteer office serves as the single point of contact for volunteerism on the installation. This office maintains the volunteer job bank, with current volunteer opportunities on the installation and in the surrounding communities. It is the premiere office for training volunteer managers and volunteers. The volunteer office is also the headquarters for installation volunteer recognition events such as the Volunteer of the Month and National Volunteer Week activities. Volunteer Management Information System (VMIS), Mandatory Enrollment for Volunteers (AR 608-1) Each volunteer must register with the VMIS. Each volunteer will maintain a record of hours worked in VMIS. A written position description will be completed in VMIS for each volunteer and will include the position and title, first-line supervisor, description of duties, time required, qualifications of the job, training required and provided by the program accepting the voluntary services and evaluation and feedback by the supervisor.

The Military Outstanding Volunteer Service Medal (MOVSM) is a military award which was created under Executive Order 12830 by George H. W. Bush on January 9, 1993. There is no time limit required for the Military Outstanding Volunteer Service Medal, however most awarding authorities require that the volunteer service must exceed three years in length, and/or 100 hours of service. Since the award is classified as a service medal, there is no citation which accompanies the award. Multiple awards of the Military Outstanding Volunteer Service Medal are denoted by service stars. The governing regulation for this award is DoD 1348.33-M, Manual of Military Decorations and Awards, September 1996.

Volunteer Management Information System (VMIS) 101 This class guides you through the different sections necessary to help you to properly register as a Fort Drum Volunteer and maintain your volunteer record. Whether it’s registering online or in-putting hours and updating your profile, this orientation will navigate you through the system with ease.

Recognition Events Volunteer of the Month - A monthly recognition of volunteers from the Fort Drum Community. A nomination form can be retrieved from AVCC office. Volunteers are recognized by the Fort Drum Garrison Commander. National Volunteer Week - National Volunteer Week was created in 1974 when President Richard Nixon signed an executive order to establish the week as an annual celebration of volunteering. Fort Drum takes this time to recognize the volunteers within our community with different special activities throughout the week. Annual Volunteer Recognition -Recognizes outstanding volunteers of the Fort Drum Community.

http://en.wikipedia.org/wiki/Awards_and_decorations_of_the_United_States_military

http://en.wikipedia.org/wiki/Executive_order_(United_States)

http://en.wikipedia.org/wiki/George_H._W._Bush

http://en.wikipedia.org/wiki/Service_stars


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EMPLOYMENT READINESS PROGRAM (ERP) 315-772-9611 The military lifestyle presents unique challenges to military Family members who are looking for employment due to frequent relocations. The Employment Readiness Program (ERP) specifically addresses the employment needs of today's military Family members by providing them with the tools they need to successfully search for and obtain employment.

Services Provided Job postings

Computers, Copy & Fax machine

Resource Library

Career Coaching (One-on-One Services)

Military Army Spouse Employment Partnership Program

Free Job Search Skills Workshops & Hiring/Job Fairs

Small & Home-Based Business Counseling

Attire for Hire

Classes Résumé Writing Computer Lab (2 hours) - Use the ERP computer lab and resume software to prepare and write your resume. Federal Employment Workshop (2 hours) – The Federal Employment processes can be frustrating and confusing. In this workshop you will learn everything from benefits, to searching and applying, as well as, tips on how to prepare an effective federal resume. Computer basics (2 hours) – Computer skills classes in basic and intermediate Excel, Word, Power Point and Internet use are taught through a partnership with Jefferson County Community College (JCC). Build Your Own Business (2 hours) – The Small Business Development Center at JCC partners with ERP to bring you the information on starting a new business. In this workshop you will learn the fundamentals to start, finance and run your own company.

Employment 101 (2 hours) – Through this workshop you will be given the information and skills to conduct a well-planned and successful job search in the Fort Drum/Watertown area. Career Development Seminars (2 hours) – ERP holds monthly seminars to discuss current job trends, job leads, employer information and provides information to learn skills to enhance career goals.


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EXCEPTIONAL FAMILY MEMBER PROGRAM (EFMP) 315-772-5476

The Exceptional Family Member Program is designed to provide assignment coordination and support for military Families. EFMP provides community support, housing, personnel, educational and medical services to Families with special needs.

Who is an Exceptional Family Member? A Family member (child or adult) with any physical, emotional, developmental or intellectual special need that requires special treatment, therapy, education, training or counseling. The Soldier must be the sponsor of the exceptional Family member to be enrolled in the EFMP. Examples of Special Needs: (List Not Inclusive) Asthma, Autism, ADD/ADHD, Bipolar Disorder/Depression, Oppositional Defiance Disorder,

Obsessive Compulsive Disorder, Diabetes, Learning Disabilities

Services

Advocacy: Services include medical and educational advocacy for those needing services, to include, facilitating exceptions to policy for housing and assistance in the schools for children on Individual Education Plans and/or 504 plans. Respite Care: Program is a service that provides a temporary rest period for Family members responsible for regular care of persons with disabilities. Medical Services: Located at the Guthrie Medical Center. Services include: EFMP enrollment, updates, disenrollment, and Overseas Deployment Screening. Special Needs Accommodations Process (SNAP): A team that assists in determining the safest, least restrictive and most appropriate placement of children with special needs who wish to use Child, Youth and School Services (CYSS). The SNAP team meets weekly and works with the parents to develop a care plan to ensure the child’s experiences in CYSS services are safe, memorable and successful. Systems Navigation: EFMP has case managers, called Systems Navigators, who, upon referral from the EFMP Manager, can provide ongoing care management to the Family member for the duration of their stay at Fort Drum. This care management may include: home visitation, assessment of needs, coordination of services, evaluation, planning, implementing and monitoring, goal-setting, and follow-up appointments to track needs and outcomes of the Family member. Not every EFMP enrollee needs systems navigation, but if you have multiple Exceptional Family Member needs, be sure to ask for a Systems Navigator.


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EFMP EVENTS: Autism Spectrum and Special Needs Support Group This group meets monthly and is military Family led and military Family supported. EFMP and other programs may be invited to provide information and referral, and can answer any questions you may have. This group’s theme is “A Safe Place To Land.” When you attend this group, you have a “safe place” to vent and discuss issues, gain validation and network with other Families going through similar experiences. EFMP Mountain Camp Week long session of recreational events offered through EFMP. The events are a good time for children enrolled in EFMP to enjoy being with others while engaged in age and situational appropriate activities. Recreational events can include bowling, movies, roller skating, crafts, horse rides, rafting, swimming and more. Workshops A variety of workshops and activities are held throughout the year. These include requested topics or information that may assist EFMP Families. Topics include parenting, transition, special education, advocacy and many others.


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FAMILY ADVOCACY PROGRAM (FAP) 315-772-6929 This program is dedicated to fostering healthy Families and communities through education and outreach. It aims to prevent abuse or neglect of Family members. Family Advocacy provides support services for Soldiers and spouses, training and education and crisis intervention. Remember, all Families need support!

Direct Services Victim Advocacy Support Services Awareness Prevention Classes Child Safety and Education Stress Management Anger Management Support Groups New Parent Support - home visitor Parenting Education Life Skills Couples Communication Mandatory Annual Domestic Violence, Child Abuse Awareness Training Respite Care - FAP can fund short-term child care on a case-by-case basis

New Parent Services Provides parents and caregivers of infants and toddlers with positive parent-child interaction and age appropriate activities while building on the child’s development and the caregiver’s parenting skills. Call 315-772-0748 for location and calendar of events. Home Visits Provides voluntary in-home visitation, pregnancy and parenting education, support and resource assistance to military Families with children ages pre-natal to 3 years old. Hospital Visits Upon request, visit with new parents, provide information and referral, and aid in detecting potentially high risk Families. Expectant Parent Information and Referral Services Distribute materials and resources on child safety, stress management and parenting issues. Infant Massage (6 hours) Classes for parents of children 8 weeks – 8 months. Covers massage lessons to relax, bond and stimulate the development of your newborn. Child Health and Safety Issues Baby Bundles Families of Soldiers in the ranks of PVT - SGT are entitled to a Baby Bundle upon the birth of a child (any rank in case of multiple births). The baby bundle is a layette set which contains a blanket, baby outfit, sweater, diapers, etc., as well as a wealth of information pertaining to parenting and child development. Many of the items are handmade by ACS volunteers.


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Parenting Classes ScreamFree Parenting ScreamFree Parenting offers a revolutionary new option by inviting parents to focus on themselves, grow themselves up, and calm themselves down. The ScreamFree Parenting principles will lead parents of all ages (with kids of all ages) to create and enjoy the Family relationships they've always craved starting now. For Father’s Only In this 8 hour workshop fathers learn how to provide their children with healthy self-esteem and security through positive discipline in a stimulating, nurturing environment.

Terrific Toddlers (Birth to 4 years old)

This 2 hour workshop is designed to assist parents with helping their children establish healthy routines, discipline, communication skills and nutrition for healthy growth and development. Middle Years (5 – 12 years old) This 2 hour workshop is designed to give parents strategies on positive discipline, sibling rivalry, communication skills, establishing Family rules and nutrition for healthy growth and development.

Baby Boot Camp

This 7 hour workshop is designed to assist new parents, that have children ages 0-3 years old and expecting parents with information regarding basic of infant care. Topics include: shaken baby syndrome, financial concerns, infant massage, and baby proofing the home, breast feeding and much, much more.

Training for Professionals/Paraprofessionals on Domestic Violence, Child Abuse Detection and Reporting For law enforcement, child care providers, youth services, health care, schools, commanders and civilian agencies. Life Skills Classes Stress Management (minimum 2 hours) Classes discuss stress, personality types and relaxation techniques. Soldiers, spouses, and units welcome. Abbreviated classes can be given to units/groups as requested. Pre-registration is required. Call 772-6929 for class times and dates. Anger Management (minimum 2 hours) Classes discuss anger issues, personality types and relaxation techniques. Soldiers, spouses, and units welcome. Abbreviated classes can be given to units/groups as requested. Pre-registration is required. Call 772-6929 for class times and dates. Mandatory Annual Training Child Abuse Detection and Awareness Training (AR 608-18) (Minimum 1 hour) This training is conducted by FAP personnel and offered to Soldiers and various agencies involved with the care, support and safety, or treatment of children. The training covers the detection and


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reporting methods related to child abuse. Participants will be provided with information and resources, and the Army’s policy and state laws regarding child abuse. Domestic Violence Awareness Training (AR 608-18) (Minimum 1 hour) This consists of annual troop education conducted by FAP personnel for all Soldiers on the family dynamics of spouse and child abuse, the availability of prevention and treatment services, and the Army’s policies regarding Family violence. Sexual Assault Awareness Training In her Shoes (2 hours) This class simulation is used to help participants understand, in a compressed period of time, the ups and downs a battered woman faces over the course of many years. The scenarios are based on real-life experiences of women with abusive partners. This simulation activity is used to increase awareness of the struggles that women with abusive partners face. The activity illustrates how domestic violence is a community tragedy, not a private problem, and shows how we all have a role in the movement to end domestic violence. The simulation activity is intended for every profession, club, committee and general community. Space is limited to 20-30 participants. Stalking Awareness (2 hours) The Stalking Awareness class is a class that focuses on the serious nature of stalking bringing awareness to the issues surrounding this issue. During the class an array of topics are covered such as Defining Stalking, Statistics on Stalking, Stalking and Intimate Partner Violence, The use of technology in stalking, Prevalence of stalking, Lethality and stalking, Impacts of stalking, Analyzing your local stalking laws, Threat Assessments, and Safety Planning/Keeping a Stalking Log. Support Groups Parents Alone Group Victim to Survivor


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FINANCIAL READINESS PROGRAM (FRP) 315-772-0050 The Financial Readiness Program offers education, counseling and support services to assist Soldiers and their Families with their financial affairs.

Services Confidential Budget Counseling: Budget counseling focuses on improving the client’s personal financial skills, such as budget development and financial planning. Also provides informational services on developing a spending plan, managing personal finances and building wealth. Consumer Affairs: This office provides consumer complaint resolution, mediation, and referral assistance for both local and national complaints. If you have a complaint, stop by the ACS office and file a complaint. Complain effectively, promptly and make it matter. Clearpoint Credit Counseling Solutions: Clearpoint Credit Counseling Solutions (CCCS) assists individuals who are in a financial crisis by working with their creditors to develop a plan to pay off debt and live in a cash-based life-style. ACS, in partnership with CCCS, offers confidential debt management services with certified counselors. You can lower your monthly payments, become debt-free and learn about credit management. CCCS is the only authorized Bankruptcy Pre-filing counseling agency in Northern New York. Debt Management Services: Stop harassing phone calls, avoid Bankruptcy, and reestablish your credit. Establish a workable plan to repay creditors. Avoid the discrediting and long-term effects of bankruptcy. Develop a budget to avoid future problems. Emergency Food: Food assistance is available to active duty Soldiers and their Family members in a financial crisis. When Army Emergency Relief is unable to assist, the client will be given a document to provide to the unit Chaplain for use of the Operation Helping Hand funds to provide a food voucher. Family Supplemental Subsistence Allowance (FSSA): The FSSA is designed to offer an additional cash subsistence allowance of up to $1,100 for military Families or households. It is an initiative to increase Basic Allowance for Subsistence and remove military Families from the food stamp program.

Applications for On-Post Solicitation License: A solicitation permit is required for any persons who wish to sell products directly to the Soldiers and/or their Families. These permits would be used for such sales as Avon, Mary Kay, Pampered Chef, Insurance sales, etc. This regulation does not apply to service providers such as taxi drivers, paper delivery, laundry services and other such related services to personal residences on the installation requested by the resident. To obtain a solicitation permit an application needs to be completed which is then followed by a background check. An application can be picked up at the ACS building.


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Classes Budget Management (1.5 hours) - This class is for Soldiers and Family members that need to organize their finances. We show how planning and budgeting will allow you to achieve all your financial goals. Banking and Credit Union Account Management (1 hour) – This class covers the similarities and differences between account types and financial institutions. Car Buying (1.5 hours) - Research, research, and research. Car and insurance buying requires time and research. You will leave with tips, resources, and facts that will make you a smarter shopper when it comes to vehicles and insurance. Credit Repair Workshop (2 hours) - Why pay someone else for something you can do yourself? This workshop will help you correct imperfections or blemishes on your credit report in order to improve your score. Debt Management (1.5 hours) - Are you up to your eyeballs in debt? Do you find yourself paying more in fees than the original balance? Come to our class and learn how to minimize your debt. You will leave with a strategy on how to turn your financial situation around. Home Buying (2 hours) - Buying a house can be overwhelming, especially if it is your first. This class will address how much money you need to have to close on a house, explain the different types of loans, the expenses related to becoming a homeowner and more. Insurance (1.5 hours) – Everybody knows we need insurance, but how much? This class covers NYS laws regarding auto insurance, as well as insurance for home, life and even umbrella policies for those that own a home-based business or “attractive nuisance” items like a swimming pool or trampoline. Investing 101 (2 hours) - Learn all about the various types of investments, the questions you should be asking your financial planner, how to evaluate funds and much more. Investing 201 (2 hours) – Following up on Investing 101, this class goes into more detail on how to research for stocks, bonds and mutual funds. The class covers the financial planning aspect of investing, no matter what the purpose of the investment is. Also covered is how to make purchases of stocks, bonds or funds. Savings, Investments and TSP (1.5 hours) - This class will cover the different savings and investment plans that exist in our market so you can decide on the one that is best for you. Additional classes are available online at www.myarmyonesource.com

Special Events Military Saves Week: One week of specialty classes focused on financial stability and economic independence through literacy, resources and action. This event is a community-wide effort that typically occurs during the last week of February each year, but can be moved at the discretion of the Division or Garrison Commanders.


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INFORMATION, REFERRAL & FOLLOW-UP (I&R) 315-772-6556

The Information, Referral and Follow-Up Program serves as a centralized point for information & referral to a comprehensive network of internal & external agencies, services & programs; crisis

intervention & in-processing. Our trained staff will provide Soldiers and their Families with any

information or assistance they may need or will refer them to the appropriate agency for assistance. They maintain a file of installation and community resources. A program assistant will assess the problem and make a referral to the appropriate military or civilian agency.

Services

Fax/Copy Service Area and installation maps Coupon exchange Kitchen and lounge area usage


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MILITARY FAMILY LIFE CONSULTANTS (MFLC) The Military and Family Life Consultant program was designed to deliver short term, situational, problem-solving, non-medical counseling services. MFLC support addresses issues that occur specifically within the military lifestyle and helps service members and their Families cope with normal reactions to the stressful/adverse situations created by deployments and reintegration. The services of MFLCs are intended to augment existing military counseling services. MFLCs are licensed experienced Doctoral or Master practitioners who are social workers, professional counselors, psychologists and marriage and Family therapists. They provide support, coaching, education and problem solving consultation. The consultation sessions are short termed and solution focused. Examples of some issues would include: Stress (Job/Combat Related) Deployment/Reintegration Anger/Aggression Marital/Relationship Issues Anxiety/Sadness Parenting Communication Adjustment/Transitional Grief/Loss Divorce/Separation

Services are CONFIDENTIAL, with NO RECORDS KEPT and FREE. Duty to warn does apply in case of threat to self, others and any reportable abuse issues. Flexible appointment times and locations are available and walk-ins are welcome.

How to Contact

On call MFLC support in the ACS Building from 7:30 am – 4:30 pm, 315-212-6919.

MFLC SURGE REQUESTS Please note that all requests for MFLC surges must go through the ACS Director, Catherine Ferran 315-772-4979 – [email protected]

Surge Guidelines: MFLCs and Personal Financial Counselors may provide confidential, non-medical and financial counseling for up to 30 days to members of a unit returning from combat. Commanders may request a 15 day extension. No more than 45 days of surge support will be authorized. Units are presumed to include approximately 3,500 members. Surge support is flexible and may be tailored for smaller units.

mailto:[email protected]


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MOBILIZATION AND DEPLOYMENT (MOB/DEP) 315-772-2848

ACS Mobilization and Deployment (Mob/Dep) provides professional and timely support to Soldiers and Family members through workshops, briefings and services developed to enhance mission preparedness and self-reliance throughout the deployment cycle. The Mobilization and Deployment readiness mission is to develop an adaptable community in which Soldiers and their Families are prepared for deployment, have access to the support they need throughout its course, and are prepared for the unique challenges they face when their Soldier returns.

Family Readiness Trainings Family Readiness Group Leader (4 hours) This class identifies the purpose, goals and responsibilities of the FRG Leader. Participants will learn how to establish, conduct and maintain an FRG, and be an effective leader. This training includes modules on leadership skills, communication, volunteer management and appreciation and tasks during the deployment cycle. Family Readiness Group Informal Funds (1hour) The objectives of this class are to identify resources FRGs need and what resources are available to them, to review the new Army regulation on funding for FRG operations, to discuss the use of the FRG informal fund and cover the treasurer’s responsibilities. Family Readiness Group Key Caller (1.5 hours) This class defines the roles, responsibilities and goals of the Key Caller. Participants learn administrative tasks, about the chain of concern, types of calls they will deliver and tips for handling calls. Participants also will learn to develop trust and maintain confidentiality. Key Caller Advanced (1.5 hours) Scenario training for the Key Caller providing them with a background to support Families during times of stress and uncertainty. OPSEC and Social Networking for Family members (1.5 hours) This training provides participants a detailed overview of security risks such as cell phones and

social media. It also provides information on how to mitigate risks and protect our Soldiers and

Family members.

Care Team Training (3 hours) The intent of this training is to teach volunteers how to assist Family members immediately following notification of a serious incident. It provides volunteers the tools needed to assist in short-term care and logistical support for the Families of fallen or wounded Soldiers. Master Resilience Training (MRT) – Teaching spouses, civilians and contractors how to handle adversity. Develop critical thinking, knowledge and skills to overcome challenges, mature and bounce back from adversity. Students will improve their readiness; develop confidence to lead; courage to stand up for one’s beliefs; compassion to help others; improve communication and listening skills; build stronger relationships; and maximize their potential. This training is all about YOU!


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Unit Briefings/Classes Pre-Deployment Briefing (1 hour) Soldier and Family member pre-deployment briefings are critical to assisting the Family in preparation for successful adjustment for deployment. The deployment briefs contribute to mission effectiveness, readiness and training by preparing Families to manage the deployment. Mob/Dep also coordinates representatives from Housing, TRICARE, Red Cross, Child Youth and School Services and ACS Financial Readiness to attend the briefs. Reunion/Reintegration Briefing (2 hours) The briefing is designed to help Soldiers and their Families transition from deployment to reunion by maximizing the positive aspects of reunion. Preparation is the key to a smooth transition into reintegration of Soldier and Family. Families who are preparing for their Soldier to return from a deployment are encouraged to attend. Spouses, parents and extended Family members are welcome. In the briefing, some of the subjects covered are: Communication Managing Expectations Re-establishing Roles and Responsibilities Handling the Children Spouses Resilience Resource for Assistance Role-playing scenarios

Commander/ RDC- FRG Teambuilding (1-3 hours) Designed to provide best practices on developing a Family readiness team during all phases of the deployment cycle, while adhering to Army Regulation and area policy. Family Readiness Support Assistant (FRSA) Training (3 hours) Covers the role and responsibility of the FRSA in terms of working with FRGs and command teams while adhering to the guidelines of their administrative and logistical duties.


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OUTREACH PROGRAM COORDINATOR (OPC) 315-772-5374

ACS Outreach brings ACS services directly to the community. Outreach focuses on three main areas: education and prevention, direct services and organizing support networks to encourage self help and cultivate a sense of ownership within the military community.

Special Events Monthly ACS Digital Newsletter

Bi-Annual Clothing Drive

Post/Community Yard Sale

Spouse Appreciation Day


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RELOCATION READINESS (RELO)

315-772-6566 The Relocation assistance program’s mission is to make every move a smooth one. The Relocation program provides a variety of services to help reduce the stress and problems associated with moves. From arrival to departure, and everything in between, ACS and the Relocation program are your one stop shop!

Services Pre-Move Counseling: The Relocation program can assist individuals and units in conducting pre-move briefings, training workshops and one-on-one counseling. Information about the destination area (such as housing, cost of living, community resources and schools), entitlements, reimbursements and household goods is covered. Overseas Orientation: This mandatory OCONUS briefing is for all Soldiers who are being assigned outside the continental states. Briefings are held the third Thursday of the month at 0930. Spouses are encouraged to attend! Post-Move Assistance: We offer individual relocation counseling to help smooth the transition to your new duty station.

DRUM Family Welcome Tour: Whether you’ve been here one week or one year, we welcome and encourage you to join us for our narrated tour of Fort Drum and Watertown. Gain valuable information that will help you feel at home in the North Country.

Lending Closet: No cost lending service of basic household items for use while waiting for

household goods to arrive or after household goods have been packed for your new assignment.

Items may be borrowed for 30 days and must be returned prior to clearing ACS.

Newcomers Orientation: Offered the first Monday of the month to new Families stationed at Fort

Drum. Representatives from both on and off post agencies are excited to let you know what they

have to offer. This is a great help to Families settling into their new duty station.

Military Installations: The web page www.militaryinstallations.dod.mil is a joint services database where you’ll find everything you need. Installation specific overviews including local weather, maps, photos and informative topics such as check-in procedures, housing, household goods, education and much more are covered. Relocation Packet or Welcome Packet: Every Soldier is provided a relocation packet or welcome packet upon arrival to Fort Drum. These packets are filled with information, maps, brochures and fliers to ease the transition to the new duty station. Waiting Families/Hearts Apart: This group is designed for Family members whose Soldiers are deployed, serving an unaccompanied tour, or extended TDY. We meet each month and provide support, friendship and laughter! We do a different activity each month, letting spouses and Family members know that they are not alone.


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International Spouses Support Group: Fort Drum’s International Spouse group connects spouses stationed at Fort Drum with other international spouses providing them with an opportunity to network and make friends.

Citizenship and Immigration Assistance: We offer limited assistance with obtaining lawful permanent residence and U.S. citizenship for spouses and children of DoD ID cardholders. Soldiers wishing to obtain citizenship for themselves must contact their Brigade S-1 for assistance. USCIS “Military Helpline” 1-877-CIS4MIL or reach them at www.uscis.gov.

Classes English as a Second Language (3 hours, twice per week) Do you want to improve your English skills and make new friends? Enroll today! Classes are FREE and taught by trained instructors provided by BOCES (Board of Cooperative Educational Services). Sponsorship Training (1 hour) The Total Army Sponsorship training provides training to Soldiers and Civilians to enable them to become effective sponsors for newcomers upon their arrival at Fort Drum. The Relocation program provides training desk side and upon request.


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SOLDIER AND FAMILY ASSISTANCE CENTER (SFAC) 315-772-0805 The Soldier and Family Assistance Center provides comprehensive services for Soldiers assigned or attached to the Warrior Transition Battalion. A “one-stop shop” environment is created to support a variety of needs and situations that may arise during the transition back to a unit or civilian life. Services provided by the team include: Financial support and counseling Military personnel benefits assistance DEERS and I.D. card assistance Outreach to Soldiers and their Families Social services assistance and coordination Information and referral services Child, Youth and School Services liaison services Army Career Alumni Program (ACAP) services Education and employment support Assistance from the United States Department of Labor Assistance from the New York State Veterans Affairs

Whether services are needed in the hospital, home or in the SFAC facility, the SFAC team is here to support Warriors in Transition and their Families. The SFAC is located in Clark Hall.


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SURVIVOR OUTREACH SERVICES (SOS) 315-772-6357

Mission To embrace and reassure survivors of fallen Soldiers that they are continually linked to the Army Family through a unified support program that enables them to remain an important part of the Army Family for as long as they desire.

Overall Objectives To provide enhanced services to Families of the fallen. To help Survivors cope with the loss of their loved one. To improve responsiveness and streamline the assistance process for Families. To ensure Survivors have access to all entitled benefits.

The SOS program usually engages surviving Family members AFTER the Casualty Assistance process has concluded. However, we can become involved during the process to assist with benefit selection, estate issues, financial questions pertaining to gratuities, etc. Our goal is to become available as soon as the surviving Family members need us and to provide continuous outreach for as long as they request it.

Services Support Coordinators are the main points of contact for surviving Family members. They will work closely with Casualty Assistance Coordinators to ensure a smooth transition for the Family after the casualty assistance process is completed. Their main function is to initiate the first contact with Survivors and to ensure that continuous outreach is provided to them as long as it is needed or wanted. Support Coordinators provide the following services: Local long term case management (supportive counseling; life skills education; support

groups). Serves as an advocate for eligible beneficiaries and develops a plan of action based on

client needs. Assess survivor needs and coordinate assistance. Provides information and referral services for survivors. Links survivors to all available resources. Develops partnerships with military, civilian and non-governmental agencies to leverage

support to survivors. Financial Counselors provide the following services: Aid in identifying financial needs and objectives. Deliver comprehensive financial planning (cash flow/budgeting, risk management, college

planning, investments, retirement, estate planning, etc) and education. Assist in implementing financial recommendations. Periodically review and reassess financial plan to ensure objectives are met.

Partners with Benefits Coordinator, Financial Readiness, legal, and RSO to enhance services.


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UNIT SERVICE COORDINATOR (USC)

The USC serves as the designated representative to units, thereby providing commanders with an easily identifiable point of contact for responding to Soldier and Family needs. The USC is pro-active and reaches out to the unit with ready access to programs that are designed to prevent crises and increase self-sufficiency and self-reliance among Soldiers and Family members. As an outreach service delivery method, the USC assists the commander by increasing unit awareness and understanding of ACS programs and services. The essential elements of the USC Program are: service coordination, assessment and analysis of unit service needs, and marketing of ACS programs and services.

USC Assignments: USC TEAM 1BCT POC: Kent Thompson, 315-772-0500 - [email protected] USC TEAM 2BCT POC: Jennifer Eichner, 315-772-2848 – [email protected] USC TEAM 3BCT POC: Sharon Chaple, 315-772-5476 – [email protected] USC TEAM CAB POC: Tom Clegg, 315-772-6357 – [email protected] USC TEAM SBTB POC: Scarlett Sharkey, 315-772-6566 – [email protected] 3-85th MTN IN POC: John Dietrich, 315-772-0805 – [email protected] 10th MTN Div/HhBN POC: Sarah Lynch, 315-772-5374 – [email protected] MEDDAC POC: Tom Clegg, 315-772-6357 – [email protected] DENTAC POC: Virginia Cooper, 315-772-6799 – [email protected] 62nd CID POC: Sharon Chaple, 315-772-5476 – [email protected] 174th FW POC: Scarlett Sharkey, 315-772-6566 – [email protected] 20th ASOS POC: Mandy Thompson, 315-772-9611 – [email protected] 902nd MI POC: Kent Thompson, 315-772-0500 - [email protected] AFSB POC: Judee Kelly, 315-772-5196 – [email protected] 7th Legal Support POC: Tila Seals, 315-772-6929 – [email protected]

















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COMMUNITY RESOURCES

ABUSE AND NEGLECT

On-Post Social Work Services Fort Drum 772-2778 Family Advocacy Program ACS 772-6929 Alcohol Substance Abuse Program 772-9017 Off-Post NYS Child Abuse & Maltreatment Hotline 800-342-3270 Jefferson County Victims Assistance (Shelter) 782-1855 Lewis County Opportunities (Shelter) 376-8202 St. Lawrence Renewal (Shelter) 379-9845

BASIC NEEDS

On-Post Lending Closet 772-6556 Fort Drum Thrift Shop 772-7189 Off-Post

Clothing/Household Supplies Agape Shop 788-7470

Community Action Planning Council (CAPC) 782-4900

Food Stamps/WIC (Information Only) 772-6556

Impossible Dream 782-0092

Resale America 782-4357

Salvation Army – Watertown 785-5582

Salvation Army - Ogdensburg 393-4919

Solitary Consignment 786-8868

Trendy's Discount Fashion - Evans Mills 782-6707

Urban Mission 782-8440

Head To Toe Thrift Shop - Lowville 376-4146

Just Like New Thrift Store - Adams Center 583-5336

Food Pantries CAPC of Jefferson County 782-4900 Food Sense/Watertown Urban Mission 782-8440


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CRISIS INTERVENTION

On-Post Fort Drum Victim Advocates 772-2715 Off-Post Eating Disorder Hotline 800-931-2237 Gambling Hotline 800-437-1611 Mental Health Association 788-6733 Victims Assistance Center 866-782-1855 CHILDCARE

On-Post Child, Youth & School Services (CYSS) 772-4062 Central Registration 772-8675 Family Child Care Program 772-6716 Youth Services 772-6719 School Liaison Officer (SLO) 772-3214 Off-Post Jefferson-Lewis Child Care Project 782-4900 Community Action Planning Council 782-4900 DISABILITY SERVICES FOR ADULTS AND CHILDREN On-Post Exceptional Family Member Program (EFMP) 772-5476 Off-Post Northern Regional Center for Independent Living 785-8703 Disabled Persons Action Organization (DPAO) 800-533-2859 FINANCIAL SERVICES On-Post Financial Readiness Program (FRP) 772-0050 Army Emergency Relief (AER) 772-6560 Finance Office 772-5529 Tax Assistance 772-3735 HOSPITALS Carthage Area Hospital Carthage, NY 493-1000 EJ Noble Hospital Gouverneur, NY 287-1000 Lewis County Hospital Lowville, NY 376-5200 River Hospital Alexandria Bay, NY 482-2511 Samaritan Medical Center Watertown, NY 785-4000


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HOUSING ASSISTANCE On-Post Army Community Housing 772-6380 Mountain Community Homes - Community Centers Adirondack Creek 955-6640 Crescent Woods 955-6641 Monument Ridge 955-6642 Rhicard Hills 955-6643 Welcome Center 955-6644 Off-Post Catholic Charities 482-2511 Community Action Planning Council (CAPC) 782-4900 Department of Social Service (DSS) 782-9030 LAW ENFORCEMENT On-Post DES - Military Police and Fire Departments 772-4131 Off-Post NY State Police 782-2112 Sheriff’s Department 788-1441 LEGAL SERVICES On-Post Legal Assistance Office - Legal Aid, POA, Will 772-5261 Judge Advocate General (JAG) 772-3067 Off-Post District Attorney’s Office 785-3053 Family Court 785-3001 Legal Aid 877-203-1062 Probation Department 785-3065 Public Defender 785-0333 Resolution Center 785-3152 MEDICAL On-Post Guthrie Clinic Information/Appointment Line 772-2778 Acute Care Center 772-5236 Behavioral Health - Active Duty and Guthrie Clinic 772-2778 Behavioral Health - Dependents 773-9640 Community Health Nurse 772-6404 Patient Representative 772-4655 Prescription Refills 772-3696 Preventative Medicine 772-6984


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INSURANCE Martin's Point 785-5467 TRICARE Benefits Advisor 772-5111 PREGNANCY Family Advocacy Program (FAP) 772-6929 New Parent Support Program 772-0748 Care-Net 782-5433 Catholic Charities 788-4330 MOMS Program 786-3710 North County Prenatal/Prenatal Council 788-8533 RED CROSS Emergency Messages 877-272-7337 On-Post 772-6561 Watertown 782-4410 SCHOOLS: Public Alexandria Bay Central Schools 482-9971

Belleville Henderson Central School 846-5411

Carthage Area School District 493-5030

General Brown Schools 639-6234

Gouverneur Area Schools 287-1900

Indian River Central Schools 642-3427

Lafargeville Central School 658-2241

Lowville Area Schools 376-9015

Lyme Central School 649-2417

South Jefferson Area Schools 232-4531

South Lewis Central Schools 348-2600

Thousand Island Central Schools 686-5594

Watertown City Schools 785-3800

Private

Augustinian Academy 493-1301

Christian Heritage School 493-2940

Holy Family School 788-7011

Immaculate Heart Central School 788-4670

Lowville Academy 376-3544


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Sacred Heart School 782-3060

St. Anthony's School 788-1461

St. Patrick's School 788-3935

SUPPORT GROUPS On-Post Hearts Apart - Families of Deployed Soldiers 772-6566 International Spouses’ Group 772-6566 Family Wellness Support Group 772-2848 Off-Post Arthritis Aquatics Program YMCA 788-6610 Alcoholics Anonymous 788-2280 Compassionate Friends - Parents who have lost a child 782-5946 TRANSLATION SERVICES Military One Source - All Languages (Short Term) 800-342-9647 Spanish Action League - La Liga Hispana 475-6153 Sign Language Interpreter 786-9932

VEHICLES

DMV NYS, Watertown 785-3023 DMV NYS, Fort Drum - Clark Hall 772-0543

Documents

ACS Guide APRIL 2012