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VOLUME 9, NUMBER 4/1996 97
Performance Improvement Quarterly, 9(4) pp. 97-108
The Academy of Management Journal 39(3), June 1996
Employee Creativity: Personal andContextual Factors at Work ................................... Greg R. Oldham
Anne Cummings
The Academy of Management Review 21(3), July 1996
What IS the Difference BetweenOrganizational Culture andOrganizational Climate? ......................................... Daniel R. Denison
Inside the Black Box of Alpha,Beta and Gamma Change: Using ACognitive-Processing Model to AssessAttitude Structure ................................................... Richard C. Thompson
James G. Hunt
Conflicting Uses of Metaphors:Reconceptualizing Their Use in theField of Organizational Change ............................. Ian Palmer
Richard Dunford
Managerial Careers and Business Strategies ....... Hugh P. GunzR. Michael Jalland
A Social Trap Analysis of theManagement of Diversity ....................................... Bruce Barry
Thomas S. Bateman
Economic “Short-Termism”:The Debate, the Unresolved Issues,and the Implications for ManagementPractice and Research ............................................. Kevin J. Laverty
Adult Education Quarterly 46(3), Spring 1996
Contemporary Paradigms of Learning .................. Jack Mezirow
Across the Tables, Vol 9, No.4
Martha DeanPhiladelphia College of Bible
98 PERFORMANCE IMPROVEMENT QUARTERLY
Business Ethics Quarterly 6(1), January 1996
Managers and Consultants as Manipulators:Reflections on the Suspension of Ethics ................ Francis Sejersted
Educational Technology 36(4), July-August 1996
Modeling and Simulation: A Rationale forImplementing New Training Technologies ........... Joseph S. Mattoon
Fitting New Technologies intoTraditional Classrooms ........................................... Edward E. Green
Paul F. CookLorraine Bolt
A “Layers of Negotiation” Model for DesigningConstructivist Learning Materials ........................ Katherine S. Cennamo
Sandra K. AbellMi-Lee Chung
Managing Instructor Cyberanxiety:The Role of Self-Efficacy in DecreasingResistance to Change .............................................. Gerard George
M.R. Camarata
Harvard Business Review, January-February 1996
Using the Balanced Scorecard as aStrategic Management System .............................. Robert S. Kaplan
David P. Norton
Control Tomorrow’s CostsThrough Today’s Designs ........................................ Robin Cooper
W. Bruce Chew
How Financial EngineeringCan Advance Corporate Strategy ........................... Peter Tufano
Harvard Business Review, May-June 1996
Why Do Employees Resist Change ........................ Paul Strebel
Reaching and Changing Frontline Employees ...... T.J. LarkinSandra Larkin
VOLUME 9, NUMBER 4/1996 99
The Ways Chief Executive Officers Lead .............. Charles M. FarkasSuzy Wetlaufer
Making Local Knowledge Global ............................ Keith Cerny
Human Resource Management 35(1), Spring 1996
Building Competency Models:Approaches for HR Professionals ........................... Richard S. Mansfield
Designing a Competency-BasedHuman Resources Organization ............................ James T. Kochanski
Donald H. Ruse
Using Competency Development Toolsas a Strategy for Change in the HumanResources Function: A Case Study ........................ Debbie Morris
A Competency Profile for Human Resources ........ Karen Gorsline
Critical Competencies and DevelopmentalExperiences for Top HR Executives ....................... Tom E. Lawson
Vaughn Limbrick
Competencies for HR Professionals:An Interview with Richard E. Boyatzis ................. Arthur K. Yeung
Human Resource Management 35(2), Summer 1996
Communicating Change ......................................... Peter RichardsonD. Keith Denton
Acceptance of Peer/Upward PerformanceAppraisal Systems: Role of Work ContextFactors and Beliefs about Managers’Development Capability ......................................... Todd J. Maurer
Beverly A. Tarulli
The New-Breed Approach to21st Century Human Resources ............................. Bonnie C. Hathcock
Creating High Performance Organizations:A Book Review ......................................................... Dale G. Lake
100 PERFORMANCE IMPROVEMENT QUARTERLY
Information & Management 30(2), 1995
A Transaction Cost Approachto Outsourcing Behavior:Some Empirical Evidence ....................................... B.A. Aubert
S. RivardM. Patry
A Structural Model of End User ComputingSatisfaction and User Performance ....................... J. Etezadi-Amoli
A.F. Farhoomand
The Effects of Information SystemsIntegration and Organizational Cultureon a Firm’s Effectiveness ........................................ Y. Weber
N. Pliskin
Information & Management 30(4), 1995
Critical Success Factors in Data Management ..... C.S. GuynesM.T. Vanecek
Information Systems Research 7(2), June 1996
Information Acquisition and Mental Models:An Investigation into the RelationshipBetween Behavior and Learning ............................ Betty Vandenbosch
Chris Higgins
Top Management Support, External Expertiseand Information Systems Implementationin Small Businesses ................................................ James Y. L. Thong
Chee-Sing YapK.S. Raman
Process Structuring in ElectronicBrainstorming ......................................................... Alan R. Dennis
Joseph S. ValacichTerry ConnollyBayard E. Wynne
VOLUME 9, NUMBER 4/1996 101
Journal of Managerial Issues 8(1), Spring 1996
Subordinate Reactions to the Use ofImpression Management Tactics andFeedback By the Supervisor ................................... K. Michele Kacmar
Sandy J. WaynePatrick M. Wright
The Impact of Formal Mentorship onSocialization and Commitment ofNewcomers ............................................................... Beverly Heimann
Khushwant K.S. Pittenger
Journal of Managerial Issues 8(2), Summer 1996
Performance Evaluation andMeasurement Issues ............................................... Mahmoud M. Nourayi
Frank P. Daroca
Management Review, May 1996
Manage “BIG!” ......................................................... Tom Brown
Managing Globe-Trotting Expats ........................... Leigh Ann Collins Allard
Power Rewards: Rewards ThatReally Motivate ....................................................... Dean R. Spitzer
Management Review, June 1996
Managing Costs: Transatlantic Lessons ................ George ElliottRonald G. EvansBruce Gardiner
The Care and Feeding of a CorporateReputation ............................................................... Barbara Ettorre
Human Resources: Riding the NewHR Wave .................................................................. Barbara Ettorre
Donald J. McNerney
Making Better Decisions Faster ............................. Gwen Ortmeyer
102 PERFORMANCE IMPROVEMENT QUARTERLY
National Productivity Review 15(1), Winter 1995/96
How the Learning Organization Manages Change
Reengineering: Starting with a Dirty Sheet of Paper
The Role of Nonverbal Communications in Quality Improvement
Reengineering Ryder to Meet Rising Customer Expectations
The Pros and Cons of Participating in a Quality Award Program
Performance Management: The Foundation for a High-PerformanceOrganization
National Productivity Review 15(3), Summer 1996
Business Process Reengineering in the Public Sector
Do Americans Have Their Minds Set Against TQM
Making the Best of the New Technology
Using Competency Alignment to Shape, Drive, and Sustain Change Efforts
How the Deming Philosophy Transformed the Department of the Navy
Technology to Ease Team-Based Quality Assessments
A Prescription for Enhancing Productivity at Bristol-Myers Squibb
Assessing the Impact of Training Programs on the Bottom Line
Team Traps: What They Are and How to Avoid Them
OPTIMUM 26(4), Spring 1996
Multirater Feedback: A Primerfor the Public Sector Managers .............................. Hans deGroot
Len SlivinskiEileen Donoghue
The Action-Learning Model:Innovation in Partnership ...................................... Rainer Andersen
VOLUME 9, NUMBER 4/1996 103
Organizational Dynamics, Winter 1996
Distinctive Human Resources Are Firms’ Core Competencies
Learning from Experience through Reflection
The Systemic Distortion of Information: An Ongoing Challenge to Management
Measuring Customer Value: Gaining the Strategic Advantage
Organizational Dynamics, Spring 1996
Creating a Climate and Culture for Sustainable Organizational Change
The Improvising Organization: When Planning Meets Opportunity
Microworlds and Simuworlds: Practice Fields for the Learning Organization
Use Transitional Teams to Globalize Your Company
Performance and Instruction 35(5), May-June 1996
Tips for Project Management ................................. James Thornley
Training Tips for Managers .................................... Tony Moore
A User Guide to 360° Feedback .............................. David Lassiter
Teaming Up in Cyberspace:A Virtual Adventure in Learning ........................... Rick Mathews
Maureen TaylorMario GosalvesMalinda Cirimele
The Experiential Essay: Beyond Academics ......... Marjorie Shapiro Stein
That Thing We Call Commitment .......................... Timm J. Esque
Performance & Instruction 35(7), July 1996
Examining the Components ofSpeaking for Shared Meaning ................................ Peter J. Dean
Julie K. BrookeLinda B. Shields
104 PERFORMANCE IMPROVEMENT QUARTERLY
Team-Building Strategies forMultimedia Teams .................................................. Joan Canby Mugg
From Complex Expert Thinking toLucid Learning Methods ......................................... Michael Katz
Jacob Rosenberg
Why Hire a Consultant if You AlreadyKnow What’s Best ................................................... Roger Kaufman
If It Ain’t Broke, How Do You Know? .................... William A. Diterline
A Missing Link ........................................................ Timm J. Esque
Helping Clients Make Training Decisions............. James L. Rogers
Performance Improvement 35(7), August 1996
Teaching Cognitive Strategies toImprove Performance .............................................. Karen Birdsong Sabatino
From “Training Department” to“Learning Organization” ......................................... Diane M. Gayeski
Cognitive Management™: ManagingYour Organization’s Mind ...................................... James P. Eicher
Questioning Between Heartbeats: TheInterviewing Techniques of Journalists ................ Dana K. Dwyer
How a Cross-Culture Marriage CanAffect Performance .................................................. David A. Albaugh, Sr.
Looking Through the Other End ............................ Timm J. Esque
Another Letter from Momma ................................. Claude S. Lineberry
Writing a Successful Proposal ................................ Roger Kaufman
Personnel Journal 75(7), July 1996
Expats Say: Help Make Us Mobile ......................... Charlene MarmerSolomon
VOLUME 9, NUMBER 4/1996 105
Expert Advice on How toMove Forward With Change................................... Jennifer J. Laabs
Dump the Cash, Load on the Praise ...................... Bob Nelson
The Intranet: Your Newest Training Tool? ........... Larry Stevens
Strategic Management Journal 17(5), May 1996
Improving Labor Productivity:Human Resource ManagementPolicies Do Matter ................................................... M.J. Koch
R. Gunther McGrath
Capabilities, Technological Diversificationand Divisionalization .............................................. N. Argyres
Systems Research 13(1), March 1996
Reflections on Systemsand Their Models ..................................................... Russell L. Ackoff
Jamshid Gharajedaghi
The Institutionalization of the Aesthetic:Systemic Contradiction in theOrganization of Creativity ...................................... Roberta M. Snow
Evan Leach
Reflecting on SSM: The Dividing LineBetween ‘Real World’ and ‘Systems’Thinking World ....................................................... Costas Tsouvalis
Peter Checkland
Structural Thinking: Organizing ComplexityThrough Disciplined Activity ................................. John N. Warfield
Scott M. Staley
Systems Research 13(2), June 1996
The ‘Essences’ of the Fifth Discipline:Or Where Does Senge Standto View the World? .................................................. David Brown
106 PERFORMANCE IMPROVEMENT QUARTERLY
An Agenda for EnhancingSystemic Thinking in Society ................................. Enrique G. Herrscher
Hope Building Systems ........................................... Gustavo Gonzalez C.
Training 33(4), April 1996
Building a Cyber Sales Force ................................. Margaret Kaeter
Are We Smart Enough for Our Jobs? ..................... David Stamps
Training & OD:Separated at Birth?....................... Allison Rossett
Just Passing Through ............................................. Bob Filipczak
Training 33(5), May 1996
Training on the Cheap ............................................ Bob Filipczak
The Betrayal of the American Work Team............ Larry Holpp
Performance Appraisal:Can We ‘Manage’ Away the Curse? ....................... Chris Lee
Training 33(6), June 1996
A Bluffer’s Guide to Multimedia ............................ Ron ZemkeJudy Armstrong
Morphing into a 21st Century Trainer .................. R.F. Mager
CEOS Who Train ..................................................... Bob Filipczak
Lost in the Translation ........................................... Karl Albrecht
Risk........................................................................... Marc Hequet
Training 33(7), July 1996
Fighting Fear ........................................................... Marc Hequet
The Quest for Competencies ................................... Scott B. Parry
VOLUME 9, NUMBER 4/1996 107
How to Choose a Video Producer............................ Roy B. Cohn
Training & Development 50(3), March 1996
Coaching Today’s Executives.................................. Margaret Olesen
Was It the Training? ............................................... Jack J. Phillips
The Performance Consultant at Work ................... Erica Gordon Sorohan
Peer Coaching for Executives ................................. Helen Peters
Moving Beyond Team Myths .................................. John BeckNeil Yeager
Linking Purpose and People ................................... Allan Cox
Training & Development 50(4), April 1996
How Much Is the Training Worth? ........................ Jack J. Phillips
In Search of the Holy Performance Grail .............. Geary Rummler
Managing Effectively in Asia ................................. Clifford C. Hebard
How to Work With a Diversity Consultant ........... Ann M. Van Eron
Accelerating Change ............................................... Mary Buchel
Training & Development 50(5), May 1996
Wake Up to New Learning Technologies ............... Shari Caudron
Getting Friendly With Authoring Tools ................ Tom Barron
Training Via the Internet: Where Are We? ........... Katie Wulf
The Pepsi Challenge: Building aLeader-Driven Organization .................................. Noel M. Tichy
Christopher DeRose
Wanted: Chief Executive Coach ............................. Lynda McDermott
Measuring Training’s ROI ...................................... Scott B. Perry
108 PERFORMANCE IMPROVEMENT QUARTERLY
New Routes to Evaluation ...................................... Nancy M. Dixon
Taking the Distance Out ofDistance Learning ................................................... Constance Ridley-Smith
When Disaster Strikes ............................................ Sheila Regan Coin
Training & Development 50(6), June 1996
What Things Cost .................................................... Haidee Allerton
Training Success Stories ......................................... Leslie Overmyer-DayGeorge Benson
Making Authority Relationships Reciprocal ......... Gene Boccialetti
Beneficial Differences: HR Leaders andTheir Business Partners ......................................... Kate Ludeman
Anxiety-Free Conference Design ............................ Gregory BriziarelliTerry L. Tice
MARTHA DEAN has designed, developed, implemented and evaluatedinstruction, performance improvement, and management systems in thepublic and private sectors. She also teaches graduate education courses atPhiladelphia College of Bible. Mailing address: Philadelphia College ofBible, 200 Manor Avenue, Langhorne, PA 19047-2990. E-mail:[email protected]