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VOLUME 9, NUMBER 4/1996 97 Performance Improvement Quarterly, 9(4) pp. 97-108 The Academy of Management Journal 39(3), June 1996 Employee Creativity: Personal and Contextual Factors at Work ................................... Greg R. Oldham Anne Cummings The Academy of Management Review 21(3), July 1996 What IS the Difference Between Organizational Culture and Organizational Climate? ......................................... Daniel R. Denison Inside the Black Box of Alpha, Beta and Gamma Change: Using A Cognitive-Processing Model to Assess Attitude Structure ................................................... Richard C. Thompson James G. Hunt Conflicting Uses of Metaphors: Reconceptualizing Their Use in the Field of Organizational Change ............................. Ian Palmer Richard Dunford Managerial Careers and Business Strategies ....... Hugh P. Gunz R. Michael Jalland A Social Trap Analysis of the Management of Diversity ....................................... Bruce Barry Thomas S. Bateman Economic “Short-Termism”: The Debate, the Unresolved Issues, and the Implications for Management Practice and Research ............................................. Kevin J. Laverty Adult Education Quarterly 46(3), Spring 1996 Contemporary Paradigms of Learning .................. Jack Mezirow Across the Tables, Vol 9, No.4 Martha Dean Philadelphia College of Bible

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VOLUME 9, NUMBER 4/1996 97

Performance Improvement Quarterly, 9(4) pp. 97-108

The Academy of Management Journal 39(3), June 1996

Employee Creativity: Personal andContextual Factors at Work ................................... Greg R. Oldham

Anne Cummings

The Academy of Management Review 21(3), July 1996

What IS the Difference BetweenOrganizational Culture andOrganizational Climate? ......................................... Daniel R. Denison

Inside the Black Box of Alpha,Beta and Gamma Change: Using ACognitive-Processing Model to AssessAttitude Structure ................................................... Richard C. Thompson

James G. Hunt

Conflicting Uses of Metaphors:Reconceptualizing Their Use in theField of Organizational Change ............................. Ian Palmer

Richard Dunford

Managerial Careers and Business Strategies ....... Hugh P. GunzR. Michael Jalland

A Social Trap Analysis of theManagement of Diversity ....................................... Bruce Barry

Thomas S. Bateman

Economic “Short-Termism”:The Debate, the Unresolved Issues,and the Implications for ManagementPractice and Research ............................................. Kevin J. Laverty

Adult Education Quarterly 46(3), Spring 1996

Contemporary Paradigms of Learning .................. Jack Mezirow

Across the Tables, Vol 9, No.4

Martha DeanPhiladelphia College of Bible

98 PERFORMANCE IMPROVEMENT QUARTERLY

Business Ethics Quarterly 6(1), January 1996

Managers and Consultants as Manipulators:Reflections on the Suspension of Ethics ................ Francis Sejersted

Educational Technology 36(4), July-August 1996

Modeling and Simulation: A Rationale forImplementing New Training Technologies ........... Joseph S. Mattoon

Fitting New Technologies intoTraditional Classrooms ........................................... Edward E. Green

Paul F. CookLorraine Bolt

A “Layers of Negotiation” Model for DesigningConstructivist Learning Materials ........................ Katherine S. Cennamo

Sandra K. AbellMi-Lee Chung

Managing Instructor Cyberanxiety:The Role of Self-Efficacy in DecreasingResistance to Change .............................................. Gerard George

M.R. Camarata

Harvard Business Review, January-February 1996

Using the Balanced Scorecard as aStrategic Management System .............................. Robert S. Kaplan

David P. Norton

Control Tomorrow’s CostsThrough Today’s Designs ........................................ Robin Cooper

W. Bruce Chew

How Financial EngineeringCan Advance Corporate Strategy ........................... Peter Tufano

Harvard Business Review, May-June 1996

Why Do Employees Resist Change ........................ Paul Strebel

Reaching and Changing Frontline Employees ...... T.J. LarkinSandra Larkin

VOLUME 9, NUMBER 4/1996 99

The Ways Chief Executive Officers Lead .............. Charles M. FarkasSuzy Wetlaufer

Making Local Knowledge Global ............................ Keith Cerny

Human Resource Management 35(1), Spring 1996

Building Competency Models:Approaches for HR Professionals ........................... Richard S. Mansfield

Designing a Competency-BasedHuman Resources Organization ............................ James T. Kochanski

Donald H. Ruse

Using Competency Development Toolsas a Strategy for Change in the HumanResources Function: A Case Study ........................ Debbie Morris

A Competency Profile for Human Resources ........ Karen Gorsline

Critical Competencies and DevelopmentalExperiences for Top HR Executives ....................... Tom E. Lawson

Vaughn Limbrick

Competencies for HR Professionals:An Interview with Richard E. Boyatzis ................. Arthur K. Yeung

Human Resource Management 35(2), Summer 1996

Communicating Change ......................................... Peter RichardsonD. Keith Denton

Acceptance of Peer/Upward PerformanceAppraisal Systems: Role of Work ContextFactors and Beliefs about Managers’Development Capability ......................................... Todd J. Maurer

Beverly A. Tarulli

The New-Breed Approach to21st Century Human Resources ............................. Bonnie C. Hathcock

Creating High Performance Organizations:A Book Review ......................................................... Dale G. Lake

100 PERFORMANCE IMPROVEMENT QUARTERLY

Information & Management 30(2), 1995

A Transaction Cost Approachto Outsourcing Behavior:Some Empirical Evidence ....................................... B.A. Aubert

S. RivardM. Patry

A Structural Model of End User ComputingSatisfaction and User Performance ....................... J. Etezadi-Amoli

A.F. Farhoomand

The Effects of Information SystemsIntegration and Organizational Cultureon a Firm’s Effectiveness ........................................ Y. Weber

N. Pliskin

Information & Management 30(4), 1995

Critical Success Factors in Data Management ..... C.S. GuynesM.T. Vanecek

Information Systems Research 7(2), June 1996

Information Acquisition and Mental Models:An Investigation into the RelationshipBetween Behavior and Learning ............................ Betty Vandenbosch

Chris Higgins

Top Management Support, External Expertiseand Information Systems Implementationin Small Businesses ................................................ James Y. L. Thong

Chee-Sing YapK.S. Raman

Process Structuring in ElectronicBrainstorming ......................................................... Alan R. Dennis

Joseph S. ValacichTerry ConnollyBayard E. Wynne

VOLUME 9, NUMBER 4/1996 101

Journal of Managerial Issues 8(1), Spring 1996

Subordinate Reactions to the Use ofImpression Management Tactics andFeedback By the Supervisor ................................... K. Michele Kacmar

Sandy J. WaynePatrick M. Wright

The Impact of Formal Mentorship onSocialization and Commitment ofNewcomers ............................................................... Beverly Heimann

Khushwant K.S. Pittenger

Journal of Managerial Issues 8(2), Summer 1996

Performance Evaluation andMeasurement Issues ............................................... Mahmoud M. Nourayi

Frank P. Daroca

Management Review, May 1996

Manage “BIG!” ......................................................... Tom Brown

Managing Globe-Trotting Expats ........................... Leigh Ann Collins Allard

Power Rewards: Rewards ThatReally Motivate ....................................................... Dean R. Spitzer

Management Review, June 1996

Managing Costs: Transatlantic Lessons ................ George ElliottRonald G. EvansBruce Gardiner

The Care and Feeding of a CorporateReputation ............................................................... Barbara Ettorre

Human Resources: Riding the NewHR Wave .................................................................. Barbara Ettorre

Donald J. McNerney

Making Better Decisions Faster ............................. Gwen Ortmeyer

102 PERFORMANCE IMPROVEMENT QUARTERLY

National Productivity Review 15(1), Winter 1995/96

How the Learning Organization Manages Change

Reengineering: Starting with a Dirty Sheet of Paper

The Role of Nonverbal Communications in Quality Improvement

Reengineering Ryder to Meet Rising Customer Expectations

The Pros and Cons of Participating in a Quality Award Program

Performance Management: The Foundation for a High-PerformanceOrganization

National Productivity Review 15(3), Summer 1996

Business Process Reengineering in the Public Sector

Do Americans Have Their Minds Set Against TQM

Making the Best of the New Technology

Using Competency Alignment to Shape, Drive, and Sustain Change Efforts

How the Deming Philosophy Transformed the Department of the Navy

Technology to Ease Team-Based Quality Assessments

A Prescription for Enhancing Productivity at Bristol-Myers Squibb

Assessing the Impact of Training Programs on the Bottom Line

Team Traps: What They Are and How to Avoid Them

OPTIMUM 26(4), Spring 1996

Multirater Feedback: A Primerfor the Public Sector Managers .............................. Hans deGroot

Len SlivinskiEileen Donoghue

The Action-Learning Model:Innovation in Partnership ...................................... Rainer Andersen

VOLUME 9, NUMBER 4/1996 103

Organizational Dynamics, Winter 1996

Distinctive Human Resources Are Firms’ Core Competencies

Learning from Experience through Reflection

The Systemic Distortion of Information: An Ongoing Challenge to Management

Measuring Customer Value: Gaining the Strategic Advantage

Organizational Dynamics, Spring 1996

Creating a Climate and Culture for Sustainable Organizational Change

The Improvising Organization: When Planning Meets Opportunity

Microworlds and Simuworlds: Practice Fields for the Learning Organization

Use Transitional Teams to Globalize Your Company

Performance and Instruction 35(5), May-June 1996

Tips for Project Management ................................. James Thornley

Training Tips for Managers .................................... Tony Moore

A User Guide to 360° Feedback .............................. David Lassiter

Teaming Up in Cyberspace:A Virtual Adventure in Learning ........................... Rick Mathews

Maureen TaylorMario GosalvesMalinda Cirimele

The Experiential Essay: Beyond Academics ......... Marjorie Shapiro Stein

That Thing We Call Commitment .......................... Timm J. Esque

Performance & Instruction 35(7), July 1996

Examining the Components ofSpeaking for Shared Meaning ................................ Peter J. Dean

Julie K. BrookeLinda B. Shields

104 PERFORMANCE IMPROVEMENT QUARTERLY

Team-Building Strategies forMultimedia Teams .................................................. Joan Canby Mugg

From Complex Expert Thinking toLucid Learning Methods ......................................... Michael Katz

Jacob Rosenberg

Why Hire a Consultant if You AlreadyKnow What’s Best ................................................... Roger Kaufman

If It Ain’t Broke, How Do You Know? .................... William A. Diterline

A Missing Link ........................................................ Timm J. Esque

Helping Clients Make Training Decisions............. James L. Rogers

Performance Improvement 35(7), August 1996

Teaching Cognitive Strategies toImprove Performance .............................................. Karen Birdsong Sabatino

From “Training Department” to“Learning Organization” ......................................... Diane M. Gayeski

Cognitive Management™: ManagingYour Organization’s Mind ...................................... James P. Eicher

Questioning Between Heartbeats: TheInterviewing Techniques of Journalists ................ Dana K. Dwyer

How a Cross-Culture Marriage CanAffect Performance .................................................. David A. Albaugh, Sr.

Looking Through the Other End ............................ Timm J. Esque

Another Letter from Momma ................................. Claude S. Lineberry

Writing a Successful Proposal ................................ Roger Kaufman

Personnel Journal 75(7), July 1996

Expats Say: Help Make Us Mobile ......................... Charlene MarmerSolomon

VOLUME 9, NUMBER 4/1996 105

Expert Advice on How toMove Forward With Change................................... Jennifer J. Laabs

Dump the Cash, Load on the Praise ...................... Bob Nelson

The Intranet: Your Newest Training Tool? ........... Larry Stevens

Strategic Management Journal 17(5), May 1996

Improving Labor Productivity:Human Resource ManagementPolicies Do Matter ................................................... M.J. Koch

R. Gunther McGrath

Capabilities, Technological Diversificationand Divisionalization .............................................. N. Argyres

Systems Research 13(1), March 1996

Reflections on Systemsand Their Models ..................................................... Russell L. Ackoff

Jamshid Gharajedaghi

The Institutionalization of the Aesthetic:Systemic Contradiction in theOrganization of Creativity ...................................... Roberta M. Snow

Evan Leach

Reflecting on SSM: The Dividing LineBetween ‘Real World’ and ‘Systems’Thinking World ....................................................... Costas Tsouvalis

Peter Checkland

Structural Thinking: Organizing ComplexityThrough Disciplined Activity ................................. John N. Warfield

Scott M. Staley

Systems Research 13(2), June 1996

The ‘Essences’ of the Fifth Discipline:Or Where Does Senge Standto View the World? .................................................. David Brown

106 PERFORMANCE IMPROVEMENT QUARTERLY

An Agenda for EnhancingSystemic Thinking in Society ................................. Enrique G. Herrscher

Hope Building Systems ........................................... Gustavo Gonzalez C.

Training 33(4), April 1996

Building a Cyber Sales Force ................................. Margaret Kaeter

Are We Smart Enough for Our Jobs? ..................... David Stamps

Training & OD:Separated at Birth?....................... Allison Rossett

Just Passing Through ............................................. Bob Filipczak

Training 33(5), May 1996

Training on the Cheap ............................................ Bob Filipczak

The Betrayal of the American Work Team............ Larry Holpp

Performance Appraisal:Can We ‘Manage’ Away the Curse? ....................... Chris Lee

Training 33(6), June 1996

A Bluffer’s Guide to Multimedia ............................ Ron ZemkeJudy Armstrong

Morphing into a 21st Century Trainer .................. R.F. Mager

CEOS Who Train ..................................................... Bob Filipczak

Lost in the Translation ........................................... Karl Albrecht

Risk........................................................................... Marc Hequet

Training 33(7), July 1996

Fighting Fear ........................................................... Marc Hequet

The Quest for Competencies ................................... Scott B. Parry

VOLUME 9, NUMBER 4/1996 107

How to Choose a Video Producer............................ Roy B. Cohn

Training & Development 50(3), March 1996

Coaching Today’s Executives.................................. Margaret Olesen

Was It the Training? ............................................... Jack J. Phillips

The Performance Consultant at Work ................... Erica Gordon Sorohan

Peer Coaching for Executives ................................. Helen Peters

Moving Beyond Team Myths .................................. John BeckNeil Yeager

Linking Purpose and People ................................... Allan Cox

Training & Development 50(4), April 1996

How Much Is the Training Worth? ........................ Jack J. Phillips

In Search of the Holy Performance Grail .............. Geary Rummler

Managing Effectively in Asia ................................. Clifford C. Hebard

How to Work With a Diversity Consultant ........... Ann M. Van Eron

Accelerating Change ............................................... Mary Buchel

Training & Development 50(5), May 1996

Wake Up to New Learning Technologies ............... Shari Caudron

Getting Friendly With Authoring Tools ................ Tom Barron

Training Via the Internet: Where Are We? ........... Katie Wulf

The Pepsi Challenge: Building aLeader-Driven Organization .................................. Noel M. Tichy

Christopher DeRose

Wanted: Chief Executive Coach ............................. Lynda McDermott

Measuring Training’s ROI ...................................... Scott B. Perry

108 PERFORMANCE IMPROVEMENT QUARTERLY

New Routes to Evaluation ...................................... Nancy M. Dixon

Taking the Distance Out ofDistance Learning ................................................... Constance Ridley-Smith

When Disaster Strikes ............................................ Sheila Regan Coin

Training & Development 50(6), June 1996

What Things Cost .................................................... Haidee Allerton

Training Success Stories ......................................... Leslie Overmyer-DayGeorge Benson

Making Authority Relationships Reciprocal ......... Gene Boccialetti

Beneficial Differences: HR Leaders andTheir Business Partners ......................................... Kate Ludeman

Anxiety-Free Conference Design ............................ Gregory BriziarelliTerry L. Tice

MARTHA DEAN has designed, developed, implemented and evaluatedinstruction, performance improvement, and management systems in thepublic and private sectors. She also teaches graduate education courses atPhiladelphia College of Bible. Mailing address: Philadelphia College ofBible, 200 Manor Avenue, Langhorne, PA 19047-2990. E-mail:[email protected]