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    Term paper on Job

    Performance and Organizational

    Commitment

    INCEPTA &ACME

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    Course Title: Organizational Behavior

    Course Code:MGT-251

    Section:02

    Date of submission: 02-12-2015

    Submitted To:

    RumanaAfroze

    (Senior Lecturer)

    Department of Business Administration

    East West ni!ersit"

    Submitted b":

    #$ Amrin Ra%man &'###'#**

    &$ Se%eli C%o+d%ur" ,eem &'###'-&-

    -$ .usrat /a%an &'###'-&0

    $ Afroza ,o%al &'#--''1

    1$ ,unaib A%med Saad &'#-''22

    2$ S%oaib 3slam &'###'---

    Letter of Transmittal

    02-12-2015

    To,

    RumanaAfrozeSenior lecturer

    !

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    e!artment of Bu"ine"" A#mini"tration

    $a"t %e"t &niver"it'

    Sub4ect: Re!ort on factor" affecting the em!lo'ee(" )o* !erformance an# organizational

    commitment+

    ear Ma#am

    t give" u" an immen"e !lea"ure in "u*mitting to 'ou the re!ort on .actor" affecting the

    em!lo'ee(" /o* !erformance an# Organizational commitment of $T an# AM$

    com!anie" in the conte3t of !harmaceutical" "ector in Bangla#e"h+ 4 hich i" the to!ic of our

    o*"ervation+ %hile !re!aring the re!ort, e clo"el' focu"e# on the to!ic 6 trie# to collect

    mo"t com!lete information availa*le+ %e *elieve that it ill !rovi#e 'ou a clear conce!t

    a*out their em!lo'ee(" )o* !erformance an# organizational commitment+

    %e than7 'ou for giving u" the o!!ortunit' to #o a re!ort on the a*ove mention !oint+ Thi"

    re!ort ill #efinitel' give u" e3!erience in our !rofe""ional life+ %e ill *e ala'" availa*le

    for an' further 8uer' an# to an"er an' 8ue"tion" on thi" re!ort+

    Than7 'ou+

    9our" o*e#ient u!il ,

    :+ Amrin Rahman 201;-1-10-1

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    Then, e oul# li7e to e3!re"" our gratitu#e to our honora*le teacher, Rumana Afroze@Senior

    lecturer, $%& for her continuou" in"!iration, #irection, an# !atience+ %ithout her caring

    gui#ance an# lovel' "u!!ort, it oul# not have *een !o""i*le to com!lete the hole ta"7+

    M' "incere"t than7" go to our grou! mem*er ho ere involve# an# hel!e# #irectl' an#

    in#irectl' in !re!aring thi" re!ort a" ell a" the facult' of *u"ine"" a#mini"tration for all the

    "u!!ort a" ell a" giving u" the o!!ortunit' to !re!are thi" re!ort a" a !art of m' BBA

    !rogram+ .inall', e oul# li7e to than7 our famil' for their numerou" "u!!ort in *oth

    financiall' an# mentall' hich hel!" u" lot to fini"h our entire term !a!er "ucce""full'+

    Executive Summary

    The !ur!o"e of thi" a""ignment i" to learn a*out the factor" affect the )o* !erformance an#

    organizational commitment *' com!aring the "trategie" of to com!anie" from the "ame

    in#u"tr'+ The "trategie" of 53.CE8TA an# AC,E7 have *een com!are# from the

    !er"!ective of organizational *ehavior+53.CE8TA an# AC,E7 *oth are "!ecializing in

    me#icine" manufacturer in Bangla#e"h+ The to!ic" in thi" a""ignment cover critical inci#ent"

    #

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    of *oth 53.CE8TA and AC,E that occurre# in the !a"t an# the com!ari"on *eteen *oth

    their "trategie" a" ell their future !lan"+ Thi" a""ignment "ho" u" the influence the "trateg'

    ha" on the "ucce"" or failure of com!anie" an# ho com!anie" craft "u"taina*le "trategie" that

    hel! them to retain their !o"ition in the mar7et+ t al"o "ho" u" the factor" that affect the

    em!lo'ee(" organizational commitment+

    $

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    Index

    C9A8TERS 8A6E .,BERS

    ha!ter-1@ntro#uction 0

    ha!ter-2@om!an' Overvie *#-

    ha!ter->@iterature Revie ##*

    ha!ter-;@TheoreticalBac7groun#

    #2#

    ha!ter-5@Anal'"i" #*

    [email protected]#ing" &&

    ha!ter-:@onclu"ion 6

    Recommen#ation

    &-&

    Reference &1

    A!!en#i3 &2

    %

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    1. Introduction:

    #$# Bac;

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    3nter!ie+in

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    2. om!any overview:

    &$#$# 9istor" of 3.CE8TA:

    n 1

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    &$&$# 9istor" of AC,E:

    n 1

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    &$&$ Contribution to t%e Econom" of 3.CE8TA:

    nce!ta i" gui#e# *' it" e3!ort mi""ion to im!rove the health an# ell-*eing of !eo!le

    orl#i#e+ t" cor!orate !hilo"o!h' i" to create ne value aroun# health-relate# !ro#uct"

    through "cience an# a#vance# technolog'+ %ithin nine 'ear" of "tarting e3!ort o!eration",

    nce!ta no "ell" it" !ro#uct" in ;: countrie"+ Thi" ha" *ecome !o""i*le #ue to an intellectual!ool of "ome of the *e"t min#" in the countr'+ Starting in 200?, nce!ta alrea#' ha"

    regi"tration of more than >00 !ro#uct" in #ifferent countrie" aroun# the glo*e+ .urther

    negotiation ith !o""i*le *u"ine"" !artner" an# !ro#uct regi"tration i" going on to further the

    !re"ence of the com!an' in man' more countrie"+ n /anuar' 200=, the com!an' receive#

    Kertificate of GM com!lianceK from $uro!ean &nion hich *a"icall' o!ene# the #oor to

    the $uro!ean mar7et for nce!ta+nce!ta currentl' "ell" it" !ro#uct in man' countrie" of A"ia,

    Africa, an# entral America ha" "tarte# to "ell in atin America an# $uro!e+ nce!ta i" ta7ing

    "!ecial effort" to en"ure !re"ence in the re"t of the glo*e+ urrentl' the com!an' i" e3!loring

    #i"tri*utor"hi!, contract manufacturing, in licen"ing, technolog' !artner"hi! an# man' otherform" of coo!eration+ om!anie" aroun# the orl# can *enefit from !artner"hi! ith nce!ta

    a" the com!an' offer" a ver' large !ortfolio of generic !ro#uct" to choo"e from+ .ocu" on

    en"uring high 8ualit' an# co"t effectivene"" ma7e" our !ortfolio more attractive to !otential

    cu"tomer"+

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    Beginning in 2000, nce!ta ha" *een launching ne an# innovative !ro#uct" at a fa"ter !ace

    than it" com!etitor"+

    &! to ecem*er 201; it ha" alrea#' launche# >

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    &$&$1 Contribution to t%e Econom" of AC,E:

    The "ucce"" of The AM$ la*oratorie" t#+ in the #ome"tic mar7et !rom!te# it to e3!lore

    the nternational mar7et a" ell+ n 1

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    ". Literature #eview:

    /ob 8erformance:$m!lo'ee !erformance a!!rai"al" have come in for much critici"m, an#

    manager" continue to have a love-hate relation"hi! ith them+ %hat i" intere"ting i" that the

    #ifferent "chool" of thought regar#ing the mea"urement of !eo!le are tie# to ver' #ifferent

    orl#vie", or *elief "'"tem"+ An# thi" affect" the "ucce"" rate of #ifferent a!!roache" to

    !erformance a!!rai"al in #ifferent organization"+

    Should You Measure Individual People's Performance? , by Stacey Barr

    /ob performance:(m a *ig fan of !o"itive fee#*ac7+ ThatJ" h' filter m' email "o onl'

    "ee me""age" that inclu#e !hra"e" li7e Kgreat )o*,K Kreall' en)o'e# thatK an# K'ouJre a"

    talente# a" 'ou are han#"ome+K &nfortunatel', negative fee#*ac7 N or Kcon"tructive

    critici"m,K a" itJ" "nea7il' #e"cri*e# N canJt *e entirel' avoi#e#, !articularl' #uring an

    annual !erformance revie, an event that generall' ran7" right *elo K"u*merge# into tu* of

    #i"oriente# "or#fi"hK on the thing"-e-#onJt-li7e "cale+

    Negative feedbac and !hy !e hate it ,"e#$uppe

    #

    http://articles.chicagotribune.com/2014-02-03/business/ct-biz-0203-work-advice-huppke-20140203_1_feedback-performance-appraisals-criticismhttp://articles.chicagotribune.com/2014-02-03/business/ct-biz-0203-work-advice-huppke-20140203_1_feedback-performance-appraisals-criticism
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    =r; manager" in

    :1 fe#eral government organization"+ Re"ult" in#icate that certain role factor" "uch a" tenure

    an# or7 overloa# an# !er"onal factor" "uch a" attitu#e toar# change an# )o* involvement

    are "trong influence" on commitment+ m!lication" of the fin#ing" an# the nee# for further

    theoretical an# metho#ological refinement" are #i"cu""e#+

    %ssessing Personal, "ole, and &rganiational Predictors of Managerial (ommitment, by

    1ohn M Stevens, 1anice M Beyer and $arrison M )rice

    $. T%eoretical &ackground:

    $

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    $# =r

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    ith tenure or "eniorit', an# tho"e ho are "ati"fie# ith their on level" of or7

    !erformance ten# to re!ort higher level" of organizational commitment than other"K+

    Thi" im!lie" that ol#er !eo!le are "een to *e more committe# to the organization than

    other age grou!"+ Another !er"onal characteri"tic that ma' affect organizational

    commitment i" a""ociate# ith gen#er @Me'er 6 Allen, 1

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    Re"ource Management+ erformance i" an im!ortant criterion for organizational outcome"

    an# "ucce""+

    $&$# @actors Affectin< /ob 8erformance: There are "ome factor" that affect )o*

    !erformance of the em!lo'ee" in an organization+

    Abilit" : The ca!acit' to learn an# !erform the ta"7" re8uire#

    Standards: $3!ectation" to achieve an# gui#eline" *' hich to achieve them

    no+led

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    '. Analysis:

    1$# /ob 8erformance of AC,E:

    The !eo!le of AM$ are li7e a""et" for them+ The' ala'" tr' to #o "omething for their

    !eo!le for retaining them+ More )o* !erformance mean" more !ro#uctivit'+ So for the *etter

    !ro#uctivit' the' nee# high )o* !erformance+ So the' !rovi#e high "alar', tran"!ortation

    "'"tem, an# *etter or7ing environment ith a#vance# technolog'+ The' mea"ure the )o*

    !erformance of the em!lo'ee" *a"e# on gen#er e"!eciall' for tho"e, or7ing in the

    !ro#uction #e!artment an# the' thin7 that the male em!lo'ee" are more efficient than the

    female mem*er" *ut the' al"o inclu#e# that the female em!lo'ee" in the R6 #e!artment are

    *etter !erforme# than the male" "ince "ome recent 'ear"+

    1$#$# @actors t%at affectin< t%e /ob 8erformance of AC,E:

    6ender: The' mea"ure the )o* !erformance of the em!lo'ee" *a"e# on gen#er

    e"!eciall' for tho"e, or7ing in the !ro#uction #e!artment an# the' thin7 that the

    male em!lo'ee" are more efficient than the female mem*er" *ut the' al"o inclu#e#

    that the female em!lo'ee" in the R6 #e!artment are *etter !erforme# than the male"

    "ince "ome recent 'ear"+

    Salar" Scale:The' con"i#er the "alar' a" a *ig factor can affect the )o* !erformance

    of the em!lo'ee"+ o "alar' can #e motivate" the em!lo'ee"+ So the' can *e

    #i""ati"fie# an# "itch the com!an'+

    Relations%ip bet+een t%e super!isors and subordinates:Though thi" i" a *ig factor

    for an organization *ut hea#" of AM$ thin7 that the' are "o motivating an# maintain

    a frien#l' relation"hi! ith the em!lo'ee"+ But "ome of the em!lo'ee" "lightl'

    #i"agree ith thi" factor+ So thi" can *e an affecting !oint for the )o* !erformance+

    Wor;in< Sc%edule: Mo"t of the !harmaceutical com!anie" have a har# or7ing

    "che#ule+ So that can al"o *e a factor of lo )o* !erformance+

    @inancial Re+ard: .inancial rear# "'"tem can al"o influence the )o*

    !erformance +Bonu", incentive", in"urance for the lifetime after retirement on the

    *a"i" of !erformance+

    (

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    1$& =r

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    1$- Lin; bet+een /ob 8erformance and =r

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    (. )indings:

    +rom t,i- -t.d/ 0e ,a1e gotten -ome 2nding- b/ anal/zing t,i- report*

    T,e-e 2nding- are completel/ from o.r per-onal point- of 1ie0* T,o-e are

    gi1en belo03

    T,e-e companie- pro1ide people globall/ 0it, ,ig, 4.alit/ ,ealt,

    care prod.ct- at a5ordable price-*

    T,e/ pro1ide emplo/ee- an enabling en1ironment t,at facilitate-

    realization of t,eir f.ll potential*

    Cond.ct re-earc, and de1elopment in order to f.l2ll .nmet need- of

    t,e medical comm.nit/ in 6anglade-, and abroad*

    T,e/ e7plore di-trib.tor-,ip8 contract man.fact.ring8 in licen-ing8

    tec,nolog/ partner-,ip and man/ ot,er form- of cooperation*

    +oc.- on en-.ring ,ig, 4.alit/ and co-t e5ecti1ene-- ma9e- o.rportfolio more attracti1e to potential c.-tomer-*

    Incepta al0a/- prefer- /o.ng and energetic gro.p of people for t,eir

    compan/:- mid;le1el and 0or9er;le1el management and ACME ,a-

    de-igned t,eir mid;le1el management 0it, e7perienced people8

    along 0it, /o.ng emplo/ee-*

    T,e-e companie- don:t ,a1e an/ gender di-crimination at t,eir

    midle1el management*

    Incepta moti1ate- t,eir emplo/ee- b/ t,eir brand 1al.e on t,e ot,er

    ,and ACME moti1ate- t,eir emplo/ee- b/ -,o0ing concern- to0ard-

    emplo/ee-: p-/c,ological i--.e-*

    T,ere are -peci2c training department- for emplo/ee- and

    e7ec.ti1e- in t,e-e companie-*

    Important deci-ion- are ta9en b/ t,e compan/:- top le1el

    management*

    T,e/ gi1e 1ario.- performance apprai-al- to t,eir emplo/ee-8 -.c,

    a- monetar/ and p-/c,ologicall/*

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    *.1 onclusion:

    t(" a commitment to the "ociet' that the com!an' #onate" me#icine to the Government

    Relief .un# #uring natural #i"a"ter+ nce!ta al"o !rovi#e" financial a""i"tance for e3!en"ive

    treatment inclu#ing heart an# cancer an# #i"*ur"e" it" cor!orate Ha7at for relief of #i"tre""e#

    !eo!le ever' 'ear+ Acme 6 nce!ta al"o !ro#uce" life-"aving Kim!ort-"u*"titute me#icine"K at

    affor#a*le !rice for the !eo!le of Bangla#e"h a" an e3!re""ion of true love an# com!a""ion

    for the !eo!le+ The' "trongl' *elieve" that commitment toar#" !eo!le an# the "ociet' a" a

    hole !o"itivel' contri*ute" toar#" it" *u"ine"" o*)ective+

    $m!lo'ee" are the core ca!ital of Acme 6 nce!ta harmaceutical" t#+ The' continuou"l'nurture an# motivate our human a""et"+ A career ith Acme 6 nce!ta mean" an o!!ortunit'

    for am!le learning 6 groth+ Both of the om!an' !rovi#e" #iver"e o!!ortunitie",

    !rofe""ional management, an# com!etitive "alarie" along ith "!ecial rear#"+ At Acme 6

    nce!ta harmaceutical", 'ou ill get to meet "ome of the fine"t *rain" in the !harmaceutical"

    in#u"tr'+

    !"

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    *.2 #ecommendation:

    The #evelo!ment of harmaceutical in#u"tr' in Bangla#e"h #ate" *ac7 to earl' 50C"

    %hen "everal national com!anie" "tarte# o!eration an# no there are lot" of o!!ortunitie" forthi" "ector an# entre!reneur" are *eing more encourage# in thi" "ector+ $TA6AM$

    om!an' "trive" to "u!!ort communit' here the' live an# al"o the nation a" far a" !o""i*le

    in time" of nee#+ Iere are "ome overall recommen#ation" for $TA harmaceutical t#D

    $TA harmaceutical" t#+ 6AM$ !harmaceutical" t#+ "houl# !re"ence more

    in the #i"trict ton an# in "ome im!ortant rural area" a" the"e mar7et" are "till

    unta!!e#+

    oo7ing for co"t effective "ource" of ra material" to *ring #on the !ro#uct co"t+

    The' can !rovi#e fun# in e#ucational initiative" in thera!eutic area, #i"ea"e

    revention+

    $TA6AM$ in#u"tr' "houl# !la' an im!ortant role in e#ucating healthcare

    !ractitioner" on emerging treatment" an# technologie"+

    n a##ition to *roa#er e#ucational initiative", it i" al"o recommen# that the' can u"e

    their RS fun#ing for e#ucation #irecte# at the local communit' level

    More em!ha"i" on "ervice oriente# a!!roach to overcome !rice o*)ection *' #octor"

    through relation"hi! *uil#ing+

    More "trategie" colla*oration ith other foreign manufacturer" i" nee#e# to gain

    acce"" to technolog' an# re"ource"+

    More fle3i*le functional !olicie" are nee#e# to match the changing environment of

    the in#u"tr'+

    The' can ta7e initiative for fiel# activitie" among 'ounger generation of !re"cri*er"

    hich ill hel! to *uil# !otential future !re"cri*er"+

    Ma7e !u*lic all re"ult", inclu#ing negative or unfavora*le one", in a timel' fa"hion

    hile avoi#ing re#un#anc'+

    Tran"!arentl' re!ort "tati"tical metho#" u"e# in anal'"i"+

    !#

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    #eference:

    Boo; Reference:

    =risited Website:

    %ttps:en$+i;ipedia$or

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    A!!endix:.$B: T%e ori+o 'ou thin7 em!lo'ee"( commitment to the com!an' i" influencing their !erformanceP

    !%

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    ontri+utions of t%e Team ,em+ers:

    ,embers 3D .=$ C=.TR3BT3=.S

    Amrin Rahman 201;-1-10-1