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Achieving sustainable client servicesand a positive outcome by
Being proactive in the face of change
Lesley Morris, Sheryl Cain& Indra Arunachalam
July 2012
Session outline
o The Organisationo The Challengeo The Processo The Toolso Workgroupso Conclusion
Port Stephens Community Care
o NFP company limited by guaranteeo 7 board members and 60 memberso 34 employeeso 240 volunteerso 1,200 clientso North of Newcastle – retirement destinationo Rapidly ageing population
What were our challenges?
o Two funding agreements
o Common Community Care Standards
o Competing in a consumer directed market for aged and community care
o Competition from regional/national/international providers with corporate support
o Changing client expectations – continuum of care
o Competing for the shrinking workforce
What were our options?
o Stay as we were
o Amalgamate with other similar not-for-profit organisation(s)
o Amalgamate with another complementary larger organisation with similar values and vision
o Be taken over by a larger organisation that may or may not have the same degree of alignment of core values
What was our process?
o Increasing Board’s Awarenesso Board Briefingo PSCC Aged Care Taskforceo Terms of Reference
What the PSCC Task Force did…
o Interviewed 3 shortlisted amalgamation candidates
o Risk Assessment
o Communication Strategy
What the PSCC Board did…
o Decision Processes
o People and Change Management
o Unified culture
o Due diligence investigations
o A merger plan
Workgroups...
o Risk Management
o Interview tool
o Communication
Conclusion
o The “Living Longer Living Better” reforms will effect all aged care providers
o Amalgamations are one way of ensuring sustainable aged care services in our local communities
o There are systematic ways to explore your options
o Act on findings – make an informed decision
Take control of your destiny!
Questions ???
Lesley Morris
0438 639 636
Sheryl Cain
0439 873 625
Indra Arunachalam
0437 900 237
www.integratedliving.org.au
