AchievingBusinessExcellence

AchievingBusinessExcellence

by Samuraiby Samurai

This presentation is my visual understanding of John Spence’s Manifesto ”Achieving Business Excellence”published by ChangeThis http://changethis.com/46.01.AchievingExcellence

You can later use the original Manifesto as a handout.

3key elements

form the foundation

for Achieving Business Excellence

Highqualityproduct

Highqualityproduct

Solidfinancials

Solidfinancials

Change isinevitableChange isinevitable

1. you must produce a high-quality product or serviceAll sustainable business success is built on delivering real value to the customer—period

2. you need to have a solid handle on your financialsIf you aren’t managing cash flow, you won’t be managing much for long!

3. change is inevitableMarkets shift, consumer preferences change, new competitors appear, technology advances—and so must you

$100 photo by bigevil600http://www.sxc.hu/photo/984947

I am using these boxes to substitute narration with John Spence’s words.

This presentation is my visual understanding of John Spence’s Manifesto ”Achieving Business Excellence”published by ChangeThis http://changethis.com/46.01.AchievingExcellence

You can later use the original Manifesto as a handout.

And boxes like this for my own words.

6common

elements for great

companies

1.vivid vision

1. vivid vision:A clear and well-thought-out vision of what you are trying to create that is exceptionally well communicated to everyone involved.

Imagine photo by jeffpearce http://www.flickr.com/photos/jeffpearce/473580035/

John Lennon’s Imagine is a vision “Imagine all the people living life in peace”.

It is clear and well-thought-out vision of what he was trying to create and is exceptionally well communicated to everyone involved – to millions of people around the globe.

1.vivid vision

2. best people

2. best people:Superior talents who are also masters of collaboration.

2. best people

The winning sports teams, like Brasil’s soccer team, are full of stars.

But the stars are not enough unless they play as a team!

3. a performance-orientedculture

3. a performance-oriented culture:One that demands flawless operational execution, encourages constant improvement and innovation, and completely refuses to tolerate mediocrity or lack of accountability.

Toyota and Lexus are perfect examples of a culture whichdemands flawless operational execution, encourages constant improvement and innovation, and completely refuses to tolerate mediocrity.

3. a performance-orientedculture

4. robust communication

4. robust communication:Open, honest, frank and courageous, both internally and externally.

Happy family photo by simmbarbhttp://www.sxc.hu/photo/983338

A healthy family needs open, honest, frank and courageous, communication“in sickness or health, for better or worse”.

Same applies to successful businesses, for both their internal and external communication, for better and worse messages.

4. robust communication

5. a sense of urgency

5. a sense of urgency:The strong desire to get the important things done while never wasting time on the trivial.

When you need a first aid kit, you have a strong desire to get the important things done while never wasting time on the trivial.

The kit contains just what you need, and nothing unnecessary.

5. a sense of urgency

6. extreme customer focus

6. extreme customer focus:Owning the voice of the customer and delivering what customers consider truly valuable.

6. extreme customer focus

A local man selling ice cream and drinks to tourists on a beachis an expert on customer focus.He knows what you need, he createsan instant need among children, andhe is able charge premium price.

Achieving Business ExcellenceAchieving Business Excellence

by Samurai

http://managerstoolbox.blogspot.com/

I hope my visuals help you to better internalize and remember John Spence’s Manifesto ”Achieving Business Excellence”http://changethis.com/46.01.AchievingExcellence