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Replace text box with chapter logo (on all master slides) The Evolution of BI & Analytics at Kettering Health Network. Steve Motil Director of Analytics Kettering Health Network Achieving Analytics Zen @ KHN

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Page 1: Achieving Analytics Zen @ KHNcsohio.himsschapter.org/sites/himsschapter/files... · Network’s journey thus far around business intelligence and analytics. – How the Analytics

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The Evolution of BI & Analytics at Kettering

Health Network.

Steve Motil

Director of Analytics

Kettering Health Network

Achieving Analytics Zen @ KHN

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Objectives

• This presentation will highlight Kettering Health Network’s journey thus far around business intelligence and analytics.

– How the Analytics Service was initiated, including governance strategy.

– Strategy for a Business Intelligence Competency Center.

– Looking Ahead

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“This is where the idea for a new EHR starts getting a little complicated.”

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Zen Like?Zen Like?Zen Like?Zen Like?

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What Are We Really Talking About ?What Are We Really Talking About ?What Are We Really Talking About ?What Are We Really Talking About ?

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Data Creation

Data Driven Decisions

“BI and Analytics includes the generation,

preparation, aggregation, analysis, and

visualization of data to inform and facilitate

business management and strategizing”

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Developing a Model of SuccessDeveloping a Model of SuccessDeveloping a Model of SuccessDeveloping a Model of Success

StrategyBusiness

Intelligence

BI Governance Data Delivery

Process Excellence

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LOS – Transitions of Care

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Information Systems

Financial Decision Support

Process Excellence

Quality Decision Support

Collaborative Effort To Deliver Analytics and BI SolutionsCollaborative Effort To Deliver Analytics and BI SolutionsCollaborative Effort To Deliver Analytics and BI SolutionsCollaborative Effort To Deliver Analytics and BI Solutions

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Definition: An approach to improve the effectiveness, quality

and integration of desired processes and outcomes towards

a common goal.

Value Stream AnalysisValue Stream AnalysisValue Stream AnalysisValue Stream Analysis

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?Assessment??Assessment??Assessment??Assessment?

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Definition� Permanent and formal structure

� Representation from IT and the Business

� Advance and promote the effective use of Business Intelligence

� Develop, Support, and Implement organization’s Analytics and BI strategy

� KHN BI Core team (IT, Financial DS, Quality DS, Process Excellence) is the origin for

model’s development

Role

� Standardize business and analytic intelligence processes and initiatives

� Oversee Governance (Overarching and Data)

� React faster to business changes

� Reduce overall risk of implementation projects and project realization

� Preserve and exploit the full value of technology investments

� Support end users in fully understanding data and acting properly on analyses

� Ensure that BI knowledge is shared throughout the enterprise

Business Intelligence Competency Center Business Intelligence Competency Center Business Intelligence Competency Center Business Intelligence Competency Center

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Business Intelligence Competency CenterBusiness Intelligence Competency CenterBusiness Intelligence Competency CenterBusiness Intelligence Competency Center

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BI Competency Center FoundationBI Competency Center FoundationBI Competency Center FoundationBI Competency Center Foundation AreasAreasAreasAreas

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Looking Ahead….Looking Ahead….Looking Ahead….Looking Ahead….

Data Steward Program

Project and Service Request Management Process

Data Dictionary

Formal Data Governance Process

Training Programs and Support

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Business knowledge: Data stewards must understand the business direction,

processes, rules, requirements and deficiencies.

Business-area respect: They need to influence business decisions and gain business-

area commitments.

Analysis: When faced with multiple options, they must examine situations from many

angles.

Facilitation and negotiation: They must facilitate the proponents of conflicting

viewpoints to arrive at a mutually satisfactory solution.

Communication: Stewards need to effectively convey the business rules and definitions

and promote them with the business areas as well.

Change Management: They must partner with Process Excellence to execute effective

change.

Data StewardsData StewardsData StewardsData Stewards

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Data dictionaryData dictionaryData dictionaryData dictionary

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TrainingTrainingTrainingTraining

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Analytics / BI GatewayAnalytics / BI GatewayAnalytics / BI GatewayAnalytics / BI Gateway

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Reporting CommunityReporting CommunityReporting CommunityReporting Community

• WHO: Clarity Reporting + Reporting Workbench Application Analysts

• WHAT: A place for us to share, collaborate, teach, inform, problem solve and leverage talents.

• WHEN: 1st Wednesday of Every Month

• WHY:�Develop/Enhance Training our users can learn and benefit

from.�Develop/Enhance trouble shooting abilities across teams. �Understand current state and work on developing standards

for reporting across the Epic environment.

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KHN KHN KHN KHN Information Systems Strategic Information Systems Strategic Information Systems Strategic Information Systems Strategic AnchorAnchorAnchorAnchor

ImprovePeople, Process, &

Technology….in that order

Questions?Questions?Questions?Questions?

Data, &