Achieving an institutional culture of innovation and excellence

And delivering the Student experience.

John Grattan

What have we learned, what can you learn from us?

• Leading institutional culture change• Understanding the barriers to institutional

change and overcoming them• Successful translation of success• Ensuring consistency.

Core challenges

Currently 111th

The easy part

Solving structural issues

The easy part – making the capital investment

Estate developments - after

Before –“The Dungeon”

After

Before

After

The hard part

Developing a culture of excellence

Key messages are inconsistency and highly variable performance

The hard part.Embedding a culture of

excellenceThe Student Success Plan

&Tell us Now

The Student Success Plan:The university uniting to embed quality, excellence and

consistency. 1. “Tell Us Now” - listening and responding to the Student voice_________________________pg.6 2. Staff Development)) __________________________________________________________pg.8 3. Personal Tutor Enhancement__________________________________________________pg.10 4. Skills and Learner Development________________________________________________pg.11 5. E-submission and Feedback - with a new emphasis on the quality of feedback___________pg.12 6. Academic and Curriculum (Retention)___________________________________________pg.14 7. Community (Retention) ______________________________________________________pg.16 8. Technical (Retention) ________________________________________________________pg.18 9. Employability ______________________________________________________________pg.20 10. Student Achievement________________________________________________________pg.21 11. Course Data Enhancement____________________________________________________pg.23 12. Joint/Combined Honours_____________________________________________________pg.24 13. First Year __________________________________________________________________pg.25 14. Enhancement of Welsh-Medium Provision and Experience__________________________pg.26 15. Higher Education and Achievement Record ______________________________________pg.27 16. Student Facing Services ______________________________________________________pg.28 17. Welcome Week and Matriculation _____________________________________________pg.30

Enhancement activities• CTT project• AberForward &

AberTemps• Aber Academy• Panopto lecture capture• E-submission• E-Feedback• Blackboard minimum

standards• 24 hour library.• Timetable

• Talis Aspire reading lists.• Ebrary• Annual Learning and

Teaching conference.• Exemplary course award• Student led teaching

awards• Embedded the UK

professional Standards framework.

84% overall Satisfaction – for the acting VC’s module

Did it work?

Our best ever NSS performance

Question Bank National Ranking Improvement in Ranking

Overall Satisfaction

6th 104Best in Wales

Organisation 10th 80Best in Wales

Assessment 16th 90Best in Wales

Teaching 17th 84Best in Wales

Support 27th 98

Learning Res. 43rd 66

Personal Dev. 101st 46

Teaching Overall Satisfaction

Aberystwyth 17 6

Bangor 27 19

Swansea 95 19

Cardiff 80 59

Glyndwr 55 85

UWTSD 95 100

C. Met 137 114

USW 137 142

Improvement in consistency of delivery

Key lessons

The answer is not regulation.

Rebuild confidence in the leadership and the strategy and

communicate, communicate, communicate.

Leadership

Share the analysis, the diagnosis

&the solution.