ACHIEVING AGILITY BY RIGHT-SOURCING

If you feel like you could use a better pair of binoculars—or even a telescope—you’re not alone. The world view

of the CIO is reaching new heights. What was once the 5,000-foot view of systems, applications, and

architecture, is now a 30,000-foot view that spans all internal operations, business strategy, and broader

industry demands.

What if you could simplify your world view? Lifting out pieces of the landscape that could benefit from external

resources, trusting a provider who didn’t also need to be “managed”, but could help you manage? You can

strategically right-source™ the details of the systems and applications that make sense to your overall plan,

while expanding your strategic focus beyond the day-to-day. Alternatively, carefully selected expertise can also

help you see beyond short-term needs and IT silos into how pieces and parts fit into the much bigger picture.

ManageForce™ can make what seems like the impossible, possible. We can free you to focus on the many

new dimensions of IT leadership.

You can invest your time in strategic planning, such as:

> Introducing game-changing technologies, including mobile, SaaS, business intelligence, and others

> Readying IT for pop-up projects, e.g., an integration project or influx of end-users resulting from an acquisition

> Migrating to a new version of your current platform or modernizing your infrastructure, e.g., private cloud

> Driving revenue through customer digital experience, mobile technology, marketing automation, or supporting sales

initiatives

You can drive application efficiency by working with experts who are adept at:

> Identifying quick-resolution items or issues that can be resolved internally, at a low cost

> Scoping complex, large-scale efforts and long-term projects

> Trouble-shooting and performing root-cause analysis to determine the source of recurring issues, once and for all

> Investigating all layers of the stack for performance issues

> Ensuring accurate documentation for end-users and IT

> Doing more with native functionality vs. expensive “work-arounds” or third-party add-ons

You can budget proactively, not reactively, as a result of:

> Remaining flexible in your staffing costs

> Prioritizing IT investments as determined by business need

> Maximizing return on investment (ROI) for applications and systems through smarter utilization and management

You can tend to internal customer service levels by:

> Strengthening relationships with key constituencies, including application user groups and leaders within the business

> Getting the right information to decision makers in the format most helpful to them

> Ensuring excellence and consistency in end-user experience

> Aligning architecture with business processes and objectives

> Considering the needs of remote, traveling, or field-based employees, including mobile access

You can get more from fewer resources through options for:

> Accessing on-demand, senior-level experts when needed

> Working with a dedicated team—even if you don’t require full-time employees

> Sourcing temporary niche talent from a trusted provider

STRATEGY BRIEF

About ManageForce

Over the years, ManageForce has built a solid team fortified with unique expertise from years of experience

working at industry leaders, such as Oracle, IBM, PeopleSoft (now Oracle), MicroStrategy, Microsoft, and other

Fortune 1000 companies. We’ve combined our experiences—from both customer and vendor perspectives—to

create the most pragmatic approach possible to solving organizations’ challenges. We collaborate to reduce

costs, increase efficiencies, and manage your most complex application and database issues while producing

the best results. You can trust in your dedicated ManageForce team.

For example:

> Our average turnover rate is less than three percent.

> The average experience level of our employees is 10+ years.

> Fifty percent of the ManageForce team are former Oracle employees.

> We’ve supported the needs of enterprise/Fortune 500, SMBs, and public sector.

> All team members are based in the U.S.

Whether we are providing on-demand DBA services, managed application or IT services, or highly specialized

development work, we don’t sleep until we know you can. Our customers’ successful IT endeavors don't happen

by accident. Our decades of experience offer a broad set of best practices and standard operating procedures

(SOPs) to help ensure your success. Here's a quick snapshot of our roadmap to success:

> Assign a technical program manager dedicated to your organization

> Analyze environment to validate engagement scope

> Establish secure VPN connectivity to your databases and/or applications environments

> Configure communication tools (ticketing system, e-mail, IM, etc.) to comply with committed service

levels

> Conduct extensive healthcheck and systems audit of databases and/or applications environments

> Remediation plan presented to address suggested resolutions for issues discovered in healthcheck

> Setup monitoring solutions, with alerts and performance analysis, tailored to your requirements

> Deploy proprietary set of established standard operating procedures (SOPs), built on our extensive

expertise and best practices

> Rapid response and problem resolution for any and all monitoring alarms

> Routinely schedule and execute proper back-up and recovery processes

> Automate core processes and provide proactive, best practice support, 24x7x365

© 2013 ManageForce Corporation.

All rights reserved. All marks are the property of their respective owners. 082013