Introducing PDC™ Case Review, Quality Assurance, and Accreditation Services

Backed by IAED™ Standards, Certification, and Faculty

ACHIEVE EXCELLENCE

ACEAPPROVED

S P E C I A L I S

T S

The Priority Dispatch Corp.™ (PDC) NATIONALQ™ services levels the quality assurance (QA) playing field for all Priority Dispatch System™ licensed communication centers.

NATIONALQ gives you immediate support for implementing an effective, structured QA program backed and supported by the International Academies of Emergency Dispatch® (IAED) using certified IAED ED-Q™ faculty.

NATIONALQ was designed with a comprehensive menu of QA services from which you can tailor the “perfect” QA program for your agency without sacrificing your budget or staff!

Certified [+]Compliant [+]Efficient [+]Responsive [+]Accurate [+]Economical [+]Support [+]

• IAED oversight of services by certified ED-Q faculty

• Increase protocol compliance

• Achieve IAED Accredited Center of Excellence levels

• Keep budget costs down

• Access to PDC-qualified consulting experts for protocol support

• All NATIONALQ case reviewers receive multiple evaluations

• Unbiased and objective feedback

• Decrease your liability

• Avoid internal conflicts

• Enhance your CDE program

• Allows for more meaningful and constructive QA feedback

• Establish a system of checks and balances

• Improve processes through positive reinforcement

• Improve staff retention

Benefits of NATIONALQ

TAILOR THE “PERFECT” QA FIT AND OPTIMIZE YOUR PERFORMANCE

• QA review of agency calls with unbiased and objective feedback

• Consulting and protocol support

• QA review of agency-reviewed calls to validate accuracy and compliance to IAED standards

• Monthly or quarterly QA training and planning conference calls

• Quarterly on-site QA committee meetings for hands-on analysis, planning, and consulting

NATIONALQ Services

STAFFING COSTSFull-time, qualified QA positions represent significant ongoing wage and benefit costs that ultimately must be paid for from budget allotments for on-floor positions.

ASSIGNING CURRENT STAFF QA DUTIES At 15 minutes per call, the average communication center will lose 2,500 floor hours and expend significant budget dollars in overtime wages.

STAFF RETENTIONReplacing experienced staff is expensive. Studies show that good communication with employees and a goal-oriented work environment that includes frequent, balanced, and constructive evaluations lead to longer staff tenure.

SAVE Money and RESOURCES

An IAED-certified and approved ED-Q faculty member will provide your agency with a consistent, efficient, and reliable approach to measuring your center’s performance. These recognized industry experts will help your center achieve excellence and maintain it.

IAED Standard of Excellence

• 10 years of experience as an IAED-certified Emergency Dispatcher and ED-Q

• 5 years of experience as an IAED-certified ED-Q instructor

• AQUA® certification training in the past 2 years

• Screened, certified, reviewed, and chosen by IAED to join the NATIONALQ faculty

• Weekly performance review by IAED-certified senior NATIONALQ members

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www.prioritydispatch.net

110 South Regent Street, Suite 500 • Salt Lake City, Utah 84111 USA 1-800-363-9127 • E-MAIL sales@prioritydispatch.net

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