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Acer Client Manager Quick Guide
Acer Client Manager with Altiris Client Management Suite
Acer Incorporated
Quick Guide Version 1.1
November 2008
This document contains proprietary technical information, which is the property of the Acer Inc. and shall not be disclosed
to others in whole or in part, reproduced, copied, or used as the basis for design, manufacturing, or sale of apparatus
without written permission of Acer Inc.
Acer Client Manager Quick Guide
I
Revision History
Rev. # Date Explanation of Change Approved by
0.5 Oct 14, 2008 Draft Justin Chiu
1.0 Oct 16, 2008 First release to public Justin Chiu
1.1 Nov 20, 2008 Update section 4.3 Justin Chiu
Acer Client Manager Quick Guide
1
TABLE OF CONTENTS
1 INTRODUCTION....................................................................................................................................2
2 ENVIRONMENTAL REQUIREMENTS..............................................................................................5
3 FREQUENTLY ASKED QUESTIONS .................................................................................................6
4 INSTALL ACM ON WINDOWS SERVER 2003 SP2 X86..................................................................7
4.1 INSTALL MICROSOFT SQL SERVER 2000 DESKTOP ENGINE ................................................................7 4.2 INSTALL ACM SERVER........................................................................................................................8 4.3 INSTALL ACM CLIENT MANAGEMENT SUITE LEVEL 1......................................................................18
5 HELP FILES ..........................................................................................................................................26
6 HOW TO PURCHASE FOR ACM......................................................................................................28
Acer Client Manager Quick Guide
1 Introduction
Acer Client Manager (ACM) is an easy‐to‐use system management solution powered by Altiris, which
reduces the total cost of ownership for desktops. Developed for IT professionals who manage
computing devices on a regular basis, the suite enables administrators to deploy, manage, and
troubleshoot systems from virtually anywhere.
System architecture of Acer Client Manager
Web console
2
Database
Acer Client Manager
Managed desktop (with ACM agent)
Acer Client Manager Quick Guide
3
Features of Acer Client Manager
Deployment Solution
Deployment Solution for clients helps cut the cost of deploying and managing desktops in your
environment with an easy‐to‐use, integrated solution that provides operating system deployment,
configuration, computer "personality" migrations, and software deployment across hardware platforms
and operating system types.
Inventory Solution
Inventory Solution for clients allows you to take control of your Windows clients' hardware and
software from the convenience of your Web browser. Extensible agents allow you to manage what data
is captured and how it’s reported, while zero‐footprint technology and built‐in Web Reports enable
Inventory Solution to provide you with a day‐one return on your investment.
Software Delivery Solution
Software Delivery Solution for clients provides policy‐based software distribution for applications and
other software change packages throughout your organization. Software Delivery Solution provides
policy‐based distribution to LAN‐based and remote and mobile clients from a single interface, as well as
self‐healing, conflict analysis, and other on‐going software management.
Application Management Solution
Application Management Solution collects information about products installed by Microsoft Windows
Installer (MSI), then reports the information to the ACM or Microsoft Systems Management Server
(SMS). The Windows Installer agent helps you manage source paths, gather inventory about MSI
applications, schedule regular application health checkups, and automatically repair missing or changed
files and/or registry values. Use this solution to gather inventory information about MSI applications
down to an installed feature level, schedule regular application health checkups, and proactively repair
missing or changed files, broken source paths, or registry values. If any unauthorized changes are
discovered, applications can be rolled back or repaired and restored to their original state.
Application Metering Solution
Application Metering Solution determines which software applications and licenses are actually being
used and how often, enabling you to reclaim unused software licenses, eliminate or reallocate unused
licenses, prepare internal audits, and plan for future software purchases. Matching usage information to
purchased license counts stored in the software license agreement allows you to more accurately gauge
future software needs, thus reducing costs and risks associated with overbuying and underbuying.
Patch Management Solution
Patch Management Solution allows you to proactively manage patches and software updates by
Acer Client Manager Quick Guide
4
automating the collection, analysis, and delivery of patches across your enterprise, significantly helping
you decrease the costs.
Role‐ and Scope‐Based Secure Management
Control tasks that each technician can perform based on employee role and responsibility. ACM can
dynamically modify the console interface for each user based on end‐user preferences, language
settings, and management rights. For example, based on end‐user logon credentials, ACM simplifies
console navigation, reduces clutter, and improves end‐user productivity by displaying only authorized
tasks and resources. Therefore, you can limit help desk workers to remote control and patch
management tasks while expanding the rights of IT workers to advanced management capabilities.
Acer Client Manager Quick Guide
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2 Environmental Requirements
ACM server requirements
Item Description
CPU Pentium III 800 MHz or faster
Memory 1 GB
Disk space 20 GB+
Operating system Windows Server 2003 SP1 or later
Windows 2000 Server SP4 or later
SQL database Microsoft SQL Server 2000 SP3
Microsoft SQL Server 2005
Microsoft SQL Server 2000 Desktop Engine SP3
ACM Web console requirements
Item Description
Web browser Microsoft Internet Explorer 6 SP1 or later
ACM agent requirements
Item Description
Memory 64 MB+
Disk space 5 MB disk space for ACM agent, plus space to install required software
Operating system Windows XP
Windows Vista
Web browser Microsoft Internet Explorer 4 or later
Acer Client Manager Quick Guide
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3 Frequently Asked Questions
Please refer to http://kb.altiris.com/
Acer Client Manager Quick Guide
4 Install ACM on Windows Server 2003 SP2 x86
4.1 Install Microsoft SQL Server 2000 Desktop Engine Step 1: Run msde2000sp3a.exe in the Altiris 6 folder of the DVD.
Step 2: Press Extract & Execute App.
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Acer Client Manager Quick Guide
Step 3: Reboot your system.
Step 4: Check if your SQL server is running.
4.2 Install ACM Server Step 1: Run altiris_ns_6_0.exe in the DVD CD.
8
Acer Client Manager Quick Guide
Step 7: Input user name, password and press Next.
Input the "machine name\user" or "domain\user"
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Acer Client Manager Quick Guide
Step 11: Wait for the install progress to finish. A check mark appears before each item to indicate that the
required configuration is complete.
Step 12: Press Install.
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Acer Client Manager Quick Guide
Step 13: The Altiris Console welcome page appears when the installation process is finished.
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Acer Client Manager Quick Guide
4.3 Install ACM Client Management Suite Level 1 Step 1: On the Altiris Console welcome page, press Install Altiris Solutions from the Solution Center.
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Acer Client Manager Quick Guide
Step 2: Click the Available Solutions tab.
Step 3: Press Client Management Suite – Level 1.
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Acer Client Manager Quick Guide
Step4: A dialog box pops up, listing all the components included in the Client Management Suite – Level 1.
Press Start to begin installation.
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Acer Client Manager Quick Guide
Step 5: Installation begins. A progress bar indicates the status of the installation.
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Acer Client Manager Quick Guide
Step 6: Click the Currently Installed tab to view the 60 components installed.
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Acer Client Manager Quick Guide
Step 7: Go to Start > All Programs > Altiris > Altiris Console 6.5 to begin using the console.
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Acer Client Manager Quick Guide
Step 8: In the Altiris Console, press Quick Starts.
Step 9: Press Client Management Suite Quick Start.
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Acer Client Manager Quick Guide
All the help documents are here.
27
For more information about ACM, please visit:
http://www.symantec.com/business/client‐management‐suite