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Ace Relocation Systems
To earn and maintain customer loyalty by consistently delivering the highest quality experience at every level and with every touch. We will accomplish this with a company-wide commitment to top-tier service, systems, and products.
Mission
Ace has moved hundreds of thousands of people in the past forty years. Each year we move young couples to their first homes, from those homes to larger ones as their families grow, to smaller places as their kids leave the nest, overseas on company business, and we even move their offices as their companies grow. Each time it’s slightly emotional. Moving is exciting, but it’s also stressful to uproot, and unnerving to trust your life’s possessions to strangers.
We’re the ones you can trust to move your worldly belongings through each stage of your life.
About Ace Relocation SystemsWho we are
Company
As an agent for Atlas Van Lines, Ace Relocation Systems is aligned with the nation’s largest and strongest interstate moving companies.
We are the fourth largest agency group for Atlas Van Lines and we hold a seat on their board of directors.
Headquarters: San Diego, CaliforniaEstablished: 1968Incorporated: Washington; Corporation Wholly Owned & OperatedEmployees: Approximately 300 full time and contractors in 9 offices nationwide
Leadership Team:
Dan Lammers, VP Operations & Government SalesMember, AMSA Board of Directors
William McArdle, Chief Financial Officer
Over the past forty or more years, the Lammers Family has built a company that does much more than just move things from point A to point B, they deliver great service and great value for their clients.
“Family owned” describes our company’s ownership structure but also refers to a way of doing business that embraces employees, customers and suppliersas if they were family.
Larry Lammers with his father, Reg – the founder of Ace Relocation – in 1965
Larry Lammers, CEO/PresidentMember, Atlas Board of Directors
Why Choose Ace Relocation Systems
Specialties• Relocation Services & Solutions• Corporate Relocation• Residential Relocation• International Relocation
• Specialized Transportation • Commercial Truckload• Office and Industrial Relocation• Warehousing and Distribution
We have been entrusted by Fortune 500 companies, the Department of Defense, government agencies through the GSA, and thousands of individuals and families annually for forty years.
Our purpose is to provide customers and their families with the finest relocation services available within the industry today at a fair and reasonable cost. Our outstanding customer service and moving expertise has resulted in hundreds of thousands of satisfied customers. We are always happy to add more.
IT’S YOUR MOVE. Who will you trust with your life’s possessions?
As the fourth largest agency group for Atlas Van Lines, and with nine offices nationwide and a vast worldwide network, we can handle all your domestic and international relocation needs.
Ace is a global relocation company that executes well over 14,000 moves per year.
Global Relocation Services
Ace Makes International Moving SimpleAt Ace, you won’t be left wondering about your clients’ shipments. We pride ourselves on providing total transparency into all of our operations. You will enjoy advanced shipment tracking, custom reporting options and frequent updates to keep you informed throughout the move
To make it easy for corporate customers, Ace now offers single factor pricing. We bundle every aspect of overseas moving into a single number so you can more simply assess the impact of your international moving program on the bottom line. The price covers everything for a full-service move from door to door.
Seamless Customer Service
• All moves are coordinated from start to finish by dedicated councilors.
• Single point of contact, including pricing, status updates and real-time updates throughout the move process.
• Our Customers Service Representatives are truly customer advocates, they are empowered to make instant decisions on behalf of the client and transferee.
• 24 hour online information available to your relocation team and the transferee.
• Relocating transferees should be entrusted to trained relocation councilors. Our personal approach to customer service through one-on-one relationships with you, the transferee and our family of agents, will ensure that the transferee’s transition will be a positive experience.
Our People Are Our Product
• Each and every member of our team undergoes rigorous training before they meet our customers.• Training includes not only how to pack and prepare an international and domestic shipment, but also how to
load and complete the appropriate documentation.• Customer interaction is key; our employees receive continual customer interaction training on how to deal
with transferees during this often stressful time.• Their job is not done until all the customers’ expectations are fully met.
• They’re not only representatives of our company, we realize that they’re an extension of your company, as well.
• Every employee goes through a mandatory background test as part of our hiring criteria, including criminal, DMV and drug testing. Random drug testing is ongoing throughout employment.
Cartus Commitment toExcellence Award2006 – 2010
Family-OwnedBusiness of the Year winner, finalist2006, 2009, 2010
1999-2010 – Atlas Milt Hill Quality Award based on outstanding performance ratings in customer satisfaction, estimating, claims, safety, and warehouse operations
1999-2010 – Hauling Excellence designated as an agent who handles a significant amount of household goods volume, maintains excellence in operations, and receives at least a 90 percent favorable response when asked if customers would again choose Ace Relocation Systems
1999-2010 – World Class Commitment based on inspection of twelve critical areas including customer satisfaction, accuracy in estimating, and claims experience
Awards and Affiliations
Milton M. Hill Award for Quality
The Power of Nine
www.AceRelocation.com
• We have 9 locations nationwide serving 16 metro areas; 10 of the top 20
• We haul 90% of our own shipments.
• Have an average of 50,000 sq. ft. of warehouse space per location
• No drop in service during peak season
• Our internal structure, cross training and information systems allow scalability
• Our nine full service locations, combined with our extensive hauling fleet, allows us to seamlessly handle anticipated or unexpected surges in volumes, protecting valued clients from embargos and service level fluctuations
• Have approximately 500 Ace-dedicated pieces of equipment on the road
Austin & San Antonio, Texas1300 Goforth RoadKyle, TX 78640(866) 295-3150
Chicago, Illinois2585 Technology DriveElgin, IL 60124(800) 262-2632
Baltimore/Washington, D.C.400 Commerce DriveUpper Marlboro, MD 20774(800) 543-3981
Orlando, Florida2507 Investor’s RowOrlando, FL 32837(800) 861-8334
Locations
Branch Offices
Los Angeles, California189 W. VictoriaLong Beach, CA 90805(800) 321-8104
San Francisco Bay Area675 Quinn AvenueSan Jose, CA 95112(800) 937-4223
Seattle/Tacoma, Washington19931 72nd Avenue SouthKent, WA 98032(800) 227-0221
Phoenix, Arizona1740 S. 40th AvePhoenix, AZ 85009(800) 950-2220
www.AceRelocation.com
San Diego, California5608 Eastgate DriveSan Diego, CA 92121(800) 617-6171
Corporate Officeand Branch Office