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AccorHotels India Awards 2015
Engineering person of the year
SUMMARY
2
1
4
2 Energy
3 Safety and security
6 Innovations & Cost control
5 Team buiding
Planet 21
Guest first
7
8 Shorting out critical issues
Projects with operation
1
3
Planet 21
Achieved highest level of Planet 21 - “Platinum Level”In less than 2 year of hotel opening
60 ACTIONS IMPLEMENTED OUT OF 65 ACTIONS. • Successfully completed audit of ISO14001 Environmental management system. • 100% scoring in LRA audit for sustainability and development
Planet 21 actions towards conservation
5
Electrical
1. Automation of cooling tower - Temperature meter installed for controlling CT fans for energy saving. Earlier all fan were running. Now automatically the fans are getting off according to set temperature. (Saving of average 125 units @ INR 10 per day)
2. Installed louvers in kitchen exhaust for controlling of kitchen exhaust system. Two exhaust fan are connected single duct hence we had to run two fan continue. By putting damper in auto ducting, we can operate only one exhaust at night when load is less. (Saving of 25 units@ INR 10 /day)
3. Time totalizer (Running hour meter) installed in Borewell and HWG for better analysis and control.
4. Separate switches installed in big area to control the lights when not in use
5. Timing review for HVAC, pool fountain and lighting according to the season and fixed timers or set in BMS.
6. Separate KWH meter installed for Owner office floors for control of electricity.
6
Planet 21 actions towards conservation
Water
1. Recycling of water - Usage of STP treated water in cooling tower. Saving 15-20 KL per day.
2. Installation of water sub meter for borewell, Cooling tower, pool, STP, Laundry and Kitchen close monitoring and controls
3. Water pressure set to lowest water flow in guest room to maintain standard without guest complaint
Fuel (PNG)
4. Saving in PNG (Fuel) -The De-super heater system (rejected heat in chiller system) started to boost the temperature of hot water – saving of 20 scm@ INR 50 per day
5. Installation of digital temperature indicator controller in de-super heater line, Hot water supply, return lines & generator flue gas temp. indicator for monitoring and control of energy.
6. Installation of PNG sub meter & Hour meters for boilers operation and control.
Planet 21 initiatives and activities in a year
7
Planet 21 week celebration in 2015
Organized and participation in planet 21 activities covering all pillars.
Imagination - Vertical Hanging Herb Garden made from scrape
Local - Cookery Workshop on Health foods
Nature - Painting Competition for Team members
Carbon - Sapling Sale and Seeds distribution for guests
Carbon - Pollution Under Control Certificate check for employees
Dialogue - Vendor’s Meet
Employment - Special Training for the Team On Energy Efficiency
Health - Wood apple Welcome Drink for All guests
Participation in planet 21 initiatives and CSR activities
• Earth hour • Switch off the lights in entire hotel for an hour except emergency lights, lit up candles in public
area • Planet 21 week • Tree Plantation on world environment day
• A tiny step towards contributing back to the mother nature on this World Environment Day. Planted 10 planters of Kadamb– The fastest growing breed which will provide natural shade to the cars parked in parking area
• Organ Donation Seminar• Organ Donation – Gift of Life – Presentation was carried out to explain why and how to donate
organs. All staff participated and committed to donate body organs. • Cloth Donation activity
• Small help can bring huge difference to their life! Team participated and donated clothes, books, toys. The same was distributed to in coordination with SATH NGO to needy people.
• Joy of the week• As a part of our contribution to the society we had installed the Wish Tree in the lobby area with
the wishes of the children who are differently abled. It was great response from team Distributed to blind people association .
• Jeevan Sandhya Vriddhashram – Visit to old age house• Celebrating International Older Persons Day To promote local with old age people and hotel
team. Everyone became one close knit unit and enjoyed to the hilt with songs, dance, and shared happy smiles.
8
2
Section • Subsection • Date 9
Energy
Energy and water comparative data till Sep 2014 & Sep 2015
• The electricity units are less despite of 25 % higher occupancy• The Fuel for kitchen is less despite of 36 % Higher food cover • The Fuel for Hot water generation is less despite of 39.6 % more guest night• The water consumption is lees despite of more guest night and F&B covers
Parameters 2014 2015 Saving in %
Electricity units / Occ room 116.98 71.82 -45.16 -38.6%
Electricity units /AV room 48.08 47.14 -0.94 -2.0%
Water / Guest night in liter 1041 697 -344 -33.0%
PNG HWG (Fuel) / Occ room 0.46 0.38 -0.08 -17.4%
PNG Kitchen / Occ room 0.25 0.20 -0.05 -20.0%
Total energy cost / Occ room 1275 772 -503 -39.5%
Total energy cost / % of sale 14.15% 9.0% -0.05 -36.7%
Average Electricity MD 563 549 -14.00 -2.5%
11
Particulars Budget ActualVariance Actual vs Budget
Saving in %
Consumption:
Electricity (KWH) 2432776 2369780 -62,996 -2.6%
Diesel (Liter) 1,340 821 -519 -38.7%
Gas (PNG in SCM) 12,352 12,401 49 0.4%
Energy and Fuel comparative YTD data till Sep 2015 against Budget
• The electricity units are less than budget by 2.6 % and 62996 units less despite of 7.2 % high occupancy
• The HSD Fuel is less by 38.7% less than budget. • The PNG gas consumption is less by 0.4% less than budget despite of 15188
(52.2 %) more guest stayed
Energy Management – for the year – 2014-15 YTD same period (Jan-Sep)Comparison of Electricity units, Fuel and Water
Electricity in units per available
46.6
46.8
47
47.2
47.4
47.6
47.8
48
48.248.08
47.14
HSD in liters / available room
0
0.01
0.02
0.03
0.04
0.05
0.06
0.052
0.016
2014 2015
Electricity in units per Occupied room
0
20
40
60
80
100
120112.38
71.95
Water per Occupied room in liters
0
200
400
600
800
1000
1200
1013
694
Total PNG per
F&B cover
in Gram
s
Boiler P
NG per Occ
rm in
Grams
Kitchen
PNG per Cove
r in G
rams
00.05
0.10.15
0.20.25
0.30.35
0.40.45
0.5
0.383
0.46
0.250.28
0.376
0.204
0200400600800
100012001400 1275
495
772
495
2014 2015
Energy Cost / to-tal sale in %
0
2
4
6
8
10
12
14
16
14.15
8.96
Energy Management – for the year – 2014-15 YTD same period (Jan-Sep)Comparison of PNG and energy cost
Reduction in Maximum demand of electricity
Jan Feb Mar Apr May Jun Jul Aug Sep Average0
100
200
300
400
500
600
700
800
20142015
• Average MD reduction is 15 KW (-3%)
15
Energy Benchmarking – Open Results – 2014 .
OPEN RESULTS 2014 & TARGET 2015 for Multi BRAND & LUXURY BRAND HOTELS
SN Hotel Name 2014 Energy Ratios (Energy/Av room )
2013 Energy Ratio/ Av Room Energy Target for 2015
1 Novotel Hyd Con Centre 66.0 67 64.5
2 Novotel Hyd Airport 61.9 64 60.6
3 Novotel Juhu Mumbai 117.5 132.5 105
4 Novotel TP Bengaluru 51.7 38 50.6
5 Novotel Vizag Varun 89.2 81 81
6 Novotel Ahmedabad 49.0 NA 487 Novotel Goa Shrem Resort 91.4 NA 80
8 Novotel Pune 61.4 NA 60
9 Novotel Chennai 49.8 60
10 Novotel Kolkatta NA NA 60
Luxury Brand
1 Pullman 112.0 112 108
1 SOFITEL Mumbai 130.0 129 124
• Achieved lowest energy ratio amongst all Novotel in 2014
Novote
l Hyd
Con
Cen
tre
Novote
l Hyd
Airp
ort
Novote
l Juh
u Mum
bai
Novote
l TP B
enga
luru
Novote
l Viza
g Varu
n
Novote
l Ahe
medab
ad
Novote
l Goa
Shre
m Res
ort
Novote
l Pun
e
Novote
l Che
nnai
Pullman
SOFITEL M
umba
i0
20
40
60
80
100
120
140
66 61.9
117.5
51.7
89.2
49
91.4
61.449.8
112
130
2014 Energy Ratios (Energy/Av room )
17
OPEN RESULTS Half Yearly 2015 for Multi BRAND & LUXURY BRAND HOTELS
Serial No Hotel Name
YTD 2014 Energy Ratios
(Energy/Av room )
YTD 2015 Energy Ratio/
Av Room
YTD 2014 water ratios
(litres/guest )
YTD 2015Water Litres
/Guest Night
1 Novotel Hyd Con Centre 66.0 68.8 705 8752 Novotel Hyd Airport 63.7 64.1 853 6413 Novotel Juhu Mumbai 117.1 107.6 845 8194 Novotel TP Bengaluru 51.8 49.7 667 6085 Novotel Vizag Varun 87.3 103.9 667 5196 Novotel Ahmedabad 44.4 54 925 6667 Novotel Goa Shrem Resort 111.7 70.2 550 4598 Novotel Pune 61.4 57.5 629 5379 Novotel Chennai 49.8 54.6 1051 106510 Novotel Kolkatta NA 68.4 1090 Luxury Brand 1 SOFITEL Mumbai 131.5 130.1 836 809
• Kept low energy ration compare to other hotels and reduced in water consumption
Novote
l Hyd
Con
Cen
tre
Novote
l Hyd
Airp
ort
Novote
l Juh
u Mum
bai
Novote
l TP B
enga
luru
Novote
l Viza
g Varu
n
Novote
l Ahe
medab
ad
Novote
l Goa
Shre
m Res
ort
Novote
l Pun
e
Novote
l Che
nnai
Novote
l Kolk
atta
0.0
20.0
40.0
60.0
80.0
100.0
120.0
YTD 2014 Energy Ratios (Energy/Av room )
YTD 2015 Energy Ratio/ Av Room
Energy Target for 2015
2015 HY Energy Ratios (Energy/Av room )
3
19
Safety and security
• Implementation if InterREACT risk management processes onboard. In quarter 3, hotel scored 92%. It is the first audit. (Total engineering 97% scoring)
InterREACT risk management
• HSE first Audit carried out by Bureau Veritas Certification, hotel has done 82% scoring in which was heights amongst all other Novotel India..
• 100 % Compliance on PCI-DSS (Payment Card Industry Data Security Standard )
HSE (Health Safety and environmental Audit
4
23
Guest first
24Section • Subsection • Date
• Year 2014 YTD – Over all Madelia score was 8.4 & Guest room satisfaction – 8.27 against 8.0
• Parameters YTD till Oct – 15• Over all score 84 against 80. 3rd highest amongst Novotel India. • Voice of guest room - 82-85 which is 2nd and 3rd highest.• Average guest complaint per occupied room is 1.81 %. • Improvement of NPS score from 42.4 to 44.0 compare to last year.
Guest Satisfaction score
01/05/202325
Voice of Guest – Overall Scores Snapshot
NameOverall ScoreOct 15
Overall Score
Sept 15
Novotel Ahmedabad 84 81Novotel Bengaluru Techpark 80 82
Novotel Chennai Sipcot 83 75
Novotel Goa Shrem Resort 84 84
Novotel Hyderabad Airport 75 76Novotel Hyderabad Convention Centre 81 84
Novotel Imagica Khopoli 73 -Novotel Kolkata Hotel And Residences 77 81
Novotel Mumbai Juhu Beach 65 67
Novotel Pune Nagar Road 90 83
Novotel Visakhapatnam Varun Beach 87 84
Indicates increase in scores from last month Indicates decrease in scores as last monthIndicates same scores as last month
Voice of Guest – Room Experience
NameNovotel Ahmedabad
Novotel Bengalu
ru Techpar
k
Novotel Chennai Sipcot
Novotel Goa
Shrem Resort
Novotel Hyderab
ad Airport
Novotel Hyderab
ad Convention Ctr
Novotel Imagica Khopoli
Novotel Kolkata
Novotel Mumbai
Juhu Beach
Novotel Pune Nagar Road
Novotel Visakhapatnam Varun
VOG Parameter Oct-15
YTD
Oct 201
5
Oct-15
YTD Oct 201
5
Oct-15
YTD Oct 201
5
Oct-15
YTD Oct 201
5
Oct-15
YTD Oct 201
5
Oct-15
YTD Oct 201
5
Oct-15
YTD Oct 201
5
Oct-15
YTD Oct 2015
Oct-15
YTD Oct 201
5
Oct-15
YTD Oct 2015
Oct-15
YTD Oct 201
5The overall quality of
accommodation? 86 83 80 82 84 82 84 81 75 77 81 79 77 77 82 79 64 66 85 83 8884
Your room & bathroom
experience? 86 82 81 81 84 81 83 79 74 77 78 77 77 77 80 78 62 63 88 81 86 8
2Your room and
bathroom facilities?
85 82 83 82 83 80 82 79 76 77 79 77 80 80 81 79 64 65 86 80 85 81
The overall condition (floors,
walls, furniture...) of your room and
bathroom?
87 84 82 82 88 84 84 80 78 78 79 79 81 81 84 82 62 64 88 84 87 82
Indicates lowest score in the parameter Indicates Highest score in the parameter
Guest feedback scores generated by Trust You based on direct guest feedback ( Questionnaire)
5
27
Team buiding
28
GPTW achievement
• GPTW - More than 97 % Score in employee satisfaction for continue two year
• Year 2014 – 97%• Year 2015 – 98%
Participation in Hotel team activitiesand Winning moments
• Lead the hotel team of various department's staff and won the first prize
Team Building activities
6
31
Innovations &
Cost control
Energy cost saving by reducing maximum demand
• Saving of INR 2.0 lac approximately per month
• Iron board parts developed locally and repaired @ Rs. 250 and avoid replacement of Iron board worth Rs. 5000.00. Total 80 board repaired
Innovation and Modification
• Guest room chair was getting damaged due to touching to wooden table corners. Developed clamp at low cost and shorted out the issue.
Cost @ Rs. 70/- per set, Saving of Rs. 1500 per chair for upholstery replacement and recurring issue. Total 200 chair will be repaired
Lather was cutting from the table New ss clamp fixed for hide
Innovation and Modification
• Developed fire Hydrants lugs parts and repaired all hydrant points in house just Rs. 250 instead of replacing entire valve @ Rs. 3500. Total 36 hydrants repaired.
Innovation and Modification
Innovation and Engineering development
• Developed local ABS knobs @ RS. 225 instead of import at very high cost. Repaired more than 50 chaffing dish
• Developed parts for imported walk in locks and saved costing for new lock worth Rs. 15000.
Innovation and Modification
Novotel Ahmedabad Engineering
• Developed parts at very low cost for Umbrella and repaired 04 umbrella against new parts costing Rs. 12000 each.
Innovation and Modification
• Parts developed for PRV for guest room water line which was got damaged. Replaced only parts worth Rs. 20 instead of PRV costing Rs. 2250. More than 50 pcs repaired.
Innovation and Modification
• RO water tank cracked. New tak was costing above Rs. 40000. The same repaired at Rs. 1800 and saved the replacement cost.
Innovation for cost control
41
• The cover of electrical meters and motors for protection from water made from waste chemical drum. Saved cost for new covers at zero cost
Promoting innovative ideas
7
Section • Subsection • Date 42
Projects with operation
New flooring in Banquet lawn
Before After
• Replaced banquet lawn flooring with new designed flooring
Pool side fencing work
• Glass railing replaced with MS screen for privacy from opposite building. The pool leakage, replacement of all lights and grouting work were carried out along with project
Before Before
After After
New store fabricated for banquet furniture storage
Novotel Ahmedabad Engineering
HR area Project continue • Dismantled existing offices and constructed new training room and offices
8
47
Shoring out critical issues
• Water leakage in below rooms and out side window in rooms.Complete repair work done in house after proper analysis.
• Water leakage from grout joints and from drain
BEFORE
AFTER
• Guest bath room window skirting was getting corroded due to water leakage/sepage from bath room. The same has been rectified with proper water proofing and replaced new skirting in house
BEFOREAFTER
Novotel Ahmedabad Engineering
• Guest room beds are getting damaged, rectification work doe with proper supporting. 10 bed repaired
• Major water leakage from terrace to second floor offices was sorted out by in house team at very nominal cost. The duct was buried in to the wall.
• Hot water mixing tank leakage rectification, rust clean & painting done by in house team
THANK YOU
Section • Subsection • Date 53
