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A C C O M PA N Y O U R C L I E N T S
T H R O U G H A N E X C E P T I O N A L
O M N I C H A N N E L
J O U R N E Y
A FA M I LY S TORY
LOUIS VUITTON
Founder and Visionary
1821-1892
LOUIS VUITTON
Founder and Visionnary 1821-
1892
GEORGES VUITTON
Inventor
1857-1936
A FA M I LY S T O R Y
GEORGES VUITTON
Inventeur 1857-
1936
GASTON-LOUIS VUITTON
Collector and Traveller 1883-1970
A FA M I LY S TORY
A S N I È R E S, A W OR K S H OP T H AT S TA N D S T H E T E S T OF T I M E
IDENTITY
IDENTITY
Tradition
IDENTITY
Savoir-faire
IDENTITY
Audacity
IDENTITY
Personalization
Creative fields
IDENTITY
IDENTITY
+19 000 EMPLOYEES
49% in stores
31% in workshops
20% in support functions
60 + COUNTRIES
460 + STORES 10 Eco sites
Phone orders in 16 countries
IDENTITY
Business model
EXCLUSIVE RETAIL NETWORK
CONTROL OF THE VALUE
CHAIN, FROM DESIGN TO
PRODUCTION AND
DISTRIBUTION
C R E A T I O N M A N U F A C T U R I N G D I S T R I B U T I O N
w e h a v e t o e n r i c h
A strong business model
OUR DISTRIBUTION, OUR RETAIL NETWORK
A w o r l d w i d e m u l t i - c h a n n e l p r e s e n c e
1 Worldwide Central & 10 Regional Warehouses
10 Ecommerce Sites 460 Stores
W e n e e d t o b r e a k s o m e s i l o s t o r e a c h a n o m n i c h a n n e l p r e s e n c e
P e o p l e s t i l l t h i n k i n t e r m s o f “ t h e i r s t o c k ” i n s t e a d o f h a v i n g a
n o b o u n d a r i e s a p p r o a c h
OUR APPLICATIONS
A q u i c k , k n o w n b y o u r s t a f f y e t a g i n g P O S s y s t e m
B u t p e r i p h e r a l s i n - h o u s e s o l u t i o n s w h i c h c o v e r p a r t i a l l y
o m n i c h a n n e l d e m a n d s
Store and Warehouse
Transfers
Click & Collect Transfers Reception Ecommerce In Store
CHALLENGE
How to make converge
an exceptional client experience
our brand desirability
with client associates efficiency
and passion?
ONE RETAIL D i g i t a l S t o r e s I S S u p p l y F i n a n c e s
A 1 6 y e a r o l d s t o r y …
Our Website
Our Mobile Site
Our Repairs Solution Our Personalization
Solution
&
A 1 6 y e a r o l d s t o r y … w e h a v e d e c i d e d t o b u i l d o n ,
f o r a s t r e a m l i n e d a n d i n t e g r a t e d c l i e n t & r e t a i l I S
l a n d s c a p e
&
Warehouses
Applications & data
Clients
Applications & data
&
1 – ORDER TAKING
2 - DETERMINING PICKING LOCATION
3 – FOLLOWING ORDER
ORACLE COMMERCE (ATG 11.1) Client interface
ORDER MANAGEMENT SYSTEM V16 (order follow up)
ORDER BROKER V16 (engine)
XSTORE Mobile V16
XSTORE V16 (store user interface)
XOFFICE / XCENTER V16 (engine)
1
1
2
3
Standard
To be built with standard components
Client advisor interface Client interface
S i m p l i f i e d I S l a n d s c a p e &
Store &
Warehouse
Transfers
Gift
Certificates
Endless
Aisles
POS Floor
and Stock
Transfers
Reception
Click and
Collect
What do we get?
1/ A modern POS
2/ Mobility
3/ Omnichannel
4/ Simplified store functions
5/ Integration with markets given: EFT, detax, RFID
And a stronger relationship with a key partner
When simplification brings efficiency
1/ CLIENT ADVISORS from both stores and CSC
• Intuitive unique tool to manage omnichannel and sales : quicker sales, easy order, less reservations
• Quicker and easier access to pertinent products and client information : quicker sales
• Mobile POS and mobile connected payment : easy and mobile
3 / Stores BOH and SUPPLY
• Less overstock and less reverse
• Products obsolescence diminished
• Less manipulation, less defective products
• Omnichannel and replenishment orders grouped
6/ RETAIL TRAINING • Capitalize on learning apps : Product training material lighten
4/ WAREHOUSES • One physical stock for both region and ecommerce activities: less products manipulation and less space
5/ IS • - 6 solutions among which RMS
Productivity in stores and CSC
Retail learning, sales admin and sales accounting concentrating
on added value tasks
Stock optimization automated
Less applications to maintain
Warehouses productivity
2/ CLIENTS • Seamlessly taken care of
• Distant services
We just began our journey
See you next year after our first stores are live
New omnichannel
POS in the pilot
country
Digital touchpoints going omni Worldwide deployment
A C C O M P A N Y O U R C L I E N T S
T H R O U G H A N E X C E P T I O N A L
O M N I C H A N N E L
J O U R N E Y
i n p a r t n e r s h i p w i t h