Accommodation Team Intake 2014 Briefing Shhhh, Mobile phones off please How many cleaning hours have we used this summer? 25628 (approx) !!! (That’s 1067

Accommodation Team

Intake 2014 Briefing

Shhhh, Mobile phones off please

How many cleaning hours have we used this summer?

25628 (approx) !!!(That’s 1067 solid days)

1

Accommodation & Hospitality Services

Agenda

• Staff Handbook – Clare Cobb• Looking back over Summer – Kelvin 6-17

• What’s New – Anna 18-22• Student Intake 2014 – Anna 23-28

• Health and safety – Julie 29-34• Environment – Mike 35-39

• Looking Forward – Kelvin 40+• Questions

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3

STAFF HANDBOOK


4


5


6

Questions ?

[email protected]

7

WHAT A SUMMER!


Who stayed this year?

8


Comfortable bed, cleanliness, new design of the block lends

itself perfectly to student accommodation during term,

basic b & b inbetween.

Feed back from our guests

With the understanding that I was staying in utilitarian student residences with shared

bathrooms, this stay completely lived up to my expectations.

The place was clean & well-organized. Everyone on the

staff we talked to & interacted with was friendly,

helpful & generally just most excellent.

The room was clean, good location, nice furniture and welcoming.

Very helpful staff. Location good. Comfortable rooms.

Room was small but very clean and quite comfortable. Nice

location a bit outside the city. Fantastic value! Would stay there

again. Booking,com9

All staff encountered, friendly and helpful.

Good atmosphere and facilities with friendly helpful staff on duty

Staff were welcoming and friendly. Room was clean and pleasant.


Feedback From You

10

What day of the week is it?

1 2 3 4 5

85%

0%

12%

3%0%

1. Monday

2. Tuesday

3. Wednesday

4. Thursday

5. Friday

11

I had all the information needed to do my job well this summer

1 2 3 4 5

25%

52%

5%2%

16%

1. Always

2. Most of the time

3. Sometimes

4. Rarely

5. Never

12

I felt summer was well planned

1 2

34%

66%1. Yes

2. No

13

I have felt like part of the team?

1 2 3 4 5

31%

34%

6%

11%

18%

1. Always

2. Most of the time

3. Sometimes

4. Rarely

5. Never

14

The daily work I received was fair for the hours I worked

1 2 3 4 5

25%

50%

5%8%

12%

1. Always

2. Most of the time

3. Sometimes

4. Rarely

5. Never

15

Did you enjoy the summer party?

1 2 3

44% 42%

14%

1. Yes

2. No

3. Did not attend

16


17

Any comments / Questions about the

Summer?

18

WHAT’S NEW?


19

Changes to the team, Who are the new faces?

DarrenKatherine

Promotions: Sean, Anna, Kamil

Leaving us: Sue, Susan, Emilia

AlisonDawn Simon Will

Helen

Charlotte Jackie LisaMagdalena Santana Stuart

Eastwood

The Quads

M/S/W

Sean Will D

Westwood

Sam

Josie Anne Victor


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Clare Cobb Accommodation Team Leader

Julie Hill Accommodation Operations

Coordinator Polden, Mendip, Quarry, Conygre Spur Flats , Westwood, Wolfson, Brendon, Cotswold Acaedemic

Vacancy Assistant AOC

Polden, Mendip, Quarry, Spur Flat

Sam Garner Assistant AOC

Brendon, Wolfson, Cotswold Academic

Rachel Morton Assistant AOC

Westwood Houses

Porter Mateusz Kotowski

Domestic Assistants Jenny Bolwell Marlene Hinge

Vacancy Aleksandra Stolarczyk

Porter Levi Brown

Ryszard Kubiak

Porter Pawel Predki

Marek Chelstowski

Domestic Assistants Jo Woodland

Gaynor Sullivan Lin Creighton

Wojciech Swiderski Kathy Dixon

Anne Bampfylde Karolina Lenda

Domestic Assistants Wendy Brooke Gosia Reizner Emilia Pierog

Jolanta Zahora Vacancy Ann Tadd Jenny Fry

General Assistant Vacancy

Shirley Vicker Deputy Team Leader

Chris Hall Accommodation Operations

Assistant


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Clare Cobb Accommodation Team Leader

Anna Milczarek Accommodation Operations Coordinator

Eastwood, Esther Parkin , Norwood, Osborne, Lodge

Rachel Taylor Assistant AOC

Norwood, Lodge, Osborne

Vacancy Assistant AOC

Eastwood & Esther Parkin

Katherine Ryan Assistant AOC

Eastwood

Porter Philip Giddings

Porter Darren Hargreaves Andrzej Chlebowski

Domestic Assistants Artur Swiderski

Vacancy

Domestic Assistants Wendy Sowden

Ann Goold Julie Price

Julie Eames

Claire Marr Accommodation

Operations Assistant

General Assistant Vacancy


Vacancy


22

Kevin Houston Accommodation Team Leader


Kelvin Bateson-Keys Accommodation Operations Coordinator

Marlborough Court, Solsbury Court & Woodland Court

Kim Escott Assistant AOC

Woodland Court

Helen Park Assistant AOC

Woodland Court

Porter Colin Diffell

Martin Qunitin

Domestic Assistants

Monika Ostalowska Sharon Williams Ewa Siadaczka

Dorota Wisniewska Rachel Wlodarczyk

Domestic Assistants

Beata Nejmajer Artur Chelstowski

William Dye Jill Clifton

Vacancy

General Assistant Tomasz Piatkowski

Porter Benedykt Bakowski Przemyslaw Predki

Domestic Assistants

Susan Howell Georgina Cootes

Stefan Kudlaszyk

General Assistant Harrison Drew

Sean Foster Assistant AOC Solsbury Court

Debbie Escott Assistant AOC

Marlborough Court

General Assistant

Lukasz Mordzak

Vacancy


23

September 2014

Kevin Houston Accommodation Team Leader


Mike Gale Accommodation Operations Coordinator

The Quads

Gemma Coombs Assistant AOC Quads Bay &

Chestnut

Porter Simon Moon

Domestic Assistants Alison Park Josie Hall

Lisa Berney Jackie Green

Barbara Zwonik

Dawn Walsh Assistant AOC

Quads Acer & Bay

Charlotte Marshall Assistant AOC

Quads Damson & Ebony

Porter Will Smith

Porter Karol Kotowski

Domestic Assistants Gosia Grzebielucha

Santana Faleiro Magdalena Dudek -Krzysztofinska

Anne Atkinson-Dolton

Domestic Assistants Vacancy Vacancy Vacancy

Victor Mikue

Monika Jakubowska Assistant AOC (Relief/Float)

Stuart Baldwin


24

Quads

Students who have been allocated rooms which will not be ready on time have been offered temporary alternative campus accommodation. They will receive financial credit via their library cards in compensation for the inconvenience.110 people emailed39 in John Wood24 in the Woodlands48 in Woodland Court29 not ready

Quads room Quads kitchen

Lime Tree

The Lime Tree, capable of seating up to 350 people and open to the whole University. The flexible space will offer a café, bar, pizza and pasta eatery and fresh food delicatessen.

lime tree lime tree 3


25

New Developments

4 East South will create research and teaching space for the Faculty of Engineering & Design, as well as house a new Computing Services Data Centre

4ES

10 West will provide space to co-locate the Department of Psychology

10 West

Centre for the Arts that will provide the University and surrounding region with an exciting new arts venue.

Centre for the Arts


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New Developments

Bath Police Station in Manvers Street in the city centre. The University is currently considering all options for its use both in the short and the long-term, and will be evaluating how best it can be used to support our wide range of teaching and research-related activities in discussion with the University community. Part of the building will continue to be occupied by its former owners for an agreed period of time whilst arrangements are finalised for the relocation of staff and services elsewhere within the city.

Canal Wharf Refurbishment

Canal Wharf is located on the bank of the Kennet & Avon Canal, opposite Clevelands Building.There are 21 study bedrooms - single rooms, studio flats and accommodation suitable for couples without children.


27

Remaining vacancies

On Campus

•General Assistant – 1x 36.5h, 1x 27.5h

•Domestic Assistant – 2 x 36.5h, 3 x 27.5h

•AAOC - 2 x 36.5h

Off Campus

•AAOC 1 x 36.5h

•Domestic Assistant 2 x 16h

Deadline for requests for internal transfers 19th September 2014


28

News:

Sean with his baby Emilia with her baby

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STUDENT INTAKE 2014


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SATURDAY 20TH SEPTEMBER & SUNDAY 21ST SEPTEMBER

Where are the students going that will be in the Quads when it’s ready?


31

Catered Accommodation

What is catered accommodation?

Where students have credit put onto their library card to use in eateries on campus.

Where can students use their ‘Eat and Drink’ Card?

All Eateries on Campus

Can you name the 3 areas that are catered?

Polden CourtThe Quads

Brendon Court


32

Other Services

Laundry Services

http://www.circuit.co.uk/

Post & Parcels

What’s changed?

Post BoxesMail room

http://www.circuit.co.uk/


33

Other Services continued…

Buy cleans

Online shop


Service Levels

•Marlborough, Solsbury, Woodland, Polden, Quads

•Westwood, Brendon, Norwood & The Lodge

•Eastwood & Osborne

What is the SLA for waste and recycling removal?

How we will achieve all our SLA’s ?

How do our students know that we have cleaned their areas?

What do you do if you go into a kitchen that has been the victim of some bad behaviour?

34

35

HEALTH & SAFETY


36

Health and Safety Reps

Kelvin Bateson-Keys AOC MSWJulie Hill AOC WestDawn Walsh AAOC QuadsKatherine Ryan AAOC EastAgnieszka Kepska AAOC CityAmanda Johnson AAOC CityJim Stewart Domestic Assistant CityBernadette Blake AOA CityAleksandra Stolarczyk Domestic Assistant EastAndrzej Chlebowski Porter EastWojciech Swiderski Domestic Assistant WestGosia Grzebielucha Domestic Assistant QuadsWendy Brooke Domestic Assistant WestBenedykt Bakowska Porter MSWWill Smith Porter QuadsSharon Williams Domestic Assistant MSW


37

Infection Control

What is considered a ‘Dirty Mess’?

What happens when a dirty mess is identified?

Who is responsible for cleaning it up?

Is there a reward for doing this?

Where will I find the equipment needed to carry out this task?


38

New Fire Assembly Points


39

Snow & Ice

What is the Snow and Ice Procedure?

What is the Emergency Snow and Ice procedure?

•01225 383200


40

Visual Inspections

•Daily USER Checks must be conducted before ANY electrical equipment is used.


Child Protection & Safeguarding Guidance

Many students who come to Bath, begin the year under the age of 18 years old.

Work in accommodation where residents under the age of 18 are staying must always be carried out by 2 members of staff.

You will be notified if this will affect you.

42

ENVIRONMENT

Accommodation & Hospitality ServicesAccommod

43


44

Zero Waste totals 2014


Reg fuse

Student switch off

45


46

What’s Changed

• Wiltshire Waste no longer collect our recycling this is now collected by Sita on a (Mon +Thurs)

• BANES still collect our general waste


47

What we’re doing now

• On average per week Accommodation and Hospitality produces:

• General Waste: >160 X 1,100l bins • Plastics and cans: 12 X 1,100l bins, 11 X 360l bins • Paper: 12 X 240l bins • Glass: 15 X 360l bins • Cardboard: 1/2 bale• Food waste: 30 X 240l bins • These totals will increase with the

introduction of the 3 quad waste compounds


48

What can we recycle?

Yes No

Drinks bottles Black plastic

Milk bottles Black bags

Yoghurt pots Clingfilm

Food trays Polystyrene

Vending cups Hard plastics

Plastic tubs

Carrier bags


49


YES NO

Aluminium cans Hard metal items

Steel cans Cutlery

Food tins

Foil

Aerosols


50


YES NO

Glass bottles Broken glass

Glass jars Panes of glass

(any colour) Ceramics

Pyrex


51


YES NO

Office paper Brown paper

Newspapers Brown envelopes

Magazines Cardboard

Junk mail Tetrapaks

Catalogues Plastic bindings

Telephone Directories

Drink cups

Envelopes Food wrappings

Post it notes


52


YES NO

Corrugated cardboard

Cardboard contaminated with food wasteThin cardboard

Cardboard packaging

Plastic


53


YES NO

Cooked food Black plastic bags

Peelings Ceramics

Left overs Plastic packaging

Tea bags Cardboard

Egg shells


54

Liz Rhoads pet hates

55

LOOKING FORWARD


56

Personal Development

247 Hours Used Last year


57

Woodland court refurbishment – C block


58

Marlborough & Solsbury

Refurbishment


59


60


61


Do you have any question about student intake?

62


FEEDBACK

63

How interesting have you found this briefing?

1. Very Interesting

2. Fairly Interesting

3. Not Very Interesting

64

How Informative have you found this briefing?

1. Very Informative

2. Fairly Informative

3. Not Very Informative

65

Was the information presented clearly?

1. Yes

2. No

3. Most of the time

4. Some of the time

66

Did you understand all that was discussed?

1. Yes

2. No

3. Most of the time

4. Some of the time

67

Was the information relevant to you?

1. Yes

2. No

3. Most of the time

68

Documents

Accommodation Team Intake 2014 Briefing Shhhh, Mobile phones off please How many cleaning hours have we used this summer? 25628 (approx) !!! (That’s 1067