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Accommodation & Hospitality Services
Summer 2013 Domestic Staff Briefing
Please turn all phones off
Accommodation & Hospitality Services
Agenda
• What is Summer?• One Team• Kick Out • Zero Waste• Contract Cleaners/ Casual staff• COSHH refresher• Fire safety• Standards of cleaning/presentation of a
room• Service levels and Areas of service• Left property• Child protection• Competition
Accommodation & Hospitality Services
How much does the A & H Department make from Summer Business?
£1.5 Million in 2012
What does a room cost here?£25 - £66
How many eateries are there on Campus for the customer to use?
7
Do we do Bed AND Breakfast?YES
Summer business? What is it?
Accommodation & Hospitality Services
“This is a great place to stay in Bath if you don't want to spend a fortune. £60 a night compared to £189 (one-eight-nine!) being asked by Travelodge for the dates we wanted. Rooms are clean, secure, there is TV, Wi-Fi, plenty of power and there is a lift to the upper floors. Parking was £5 for our 2 day stay, compared to about £15 a day in town.
The 18 bus runs to the centre of Bath every ten minutes, about £2 return and the last bus back is 3am - and if you've been out for a few beers you will no doubt find the kebab van on campus a welcome sight on your return. In the absence of a lottery win I'd definitely choose to stay here again.
Friendly, helpful staff too”
What the customer says:
Trip Advisor
Accommodation & Hospitality Services
Working and supporting each other
Priority Preperation
Post kick out
One Team
Accommodation & Hospitality Services
Student Kick out
Expectation
Change to student service
Preparing your students for departure
Accommodation & Hospitality Services
ZERO WASTE2012 Totals:
56 Crates assorted cutlery36 Crates assorted plastics60 Crates assorted crockery7 Crates assorted wood16 Crates assorted glass7 Crates heat resistant glass (saucepan lids)34 crates of WEEE electrical goods37 kg Books144 BHF bags
Save the Children clothing banks 802 kg
Total saved from Landfill = 4150 kg
Accommodation & Hospitality Services
Summer Support
Casual Staff
Contract cleaners
Accommodation & Hospitality ServicesAccommodation & Hospitality Services
STAFF BRIEFING – No 4
COSHH (Control of Substances Hazardous to Health)
Accommodation & Hospitality Services
Problems?Arriving at WorkCommunication
Customer Service
Your working day
Accommodation & Hospitality Services
What Service will you be expected to provide?
Back to Back
Departure Clean
Service
Service withlinen change
Is the room as you would expect it if you had paid to stay?
Accommodation & Hospitality Services
Cables hidden.Phone connected.
Bed made and all requirements present.
Blinds and curtains open.
Mirrors smear free
Toilet seat down
Accommodation & Hospitality Services
Left property/items in student accommodation No item should be removed from any student bedroom, kitchen or communal area unless the AOC or AAOC has authorised you to do so. If the area has no students or guests in occupation then any items found should be returned to your AOC or AAOC. Please remember to keep a note of what items were found and the flat/room number that they were found in. Any member of staff found to have been removing any items could face disciplinary action. Items of food You should not drink or eat any item of food found while carrying out cleaning services. No items of food should be removed from any student bedroom, kitchen or communal area unless the AOC or AAOC has authorised you to do so. If there are no students or guests staying in the area then items should be removed and returned to your AOC or AAOC. Please remember to keep a note of what items were found and the flat/room number that they were found in. Any member of staff found to have been removing, eating or drinking any items could face disciplinary action. Un-collected items If an item remains un-collected after we have contacted the guest/student then this may be offered to staff members for a reasonable donation to charity or sent to a local charity.
LOST & LEFT PROPERTY
Accommodation & Hospitality Services
Child Protection & Safeguarding Guidance
During the vacation we have a number of Summer School guests from abroad and the UK, many of
whom are under 18.
Work in accommodation where children under the age of 18 are staying must always be carried out by 2
members of staff.
You will be notified if this will affect you.
A copy of the Child Protection Policy can be found on the staff notice boards
Accommodation & Hospitality Services
Competition
Information to follow
Accommodation & Hospitality Services
Finally………
