ACCESSIBILITY ONTARIO: Accessible Customer Service
Standard
Slide 3
Overall Objective: To train Oxfam Canada volunteers on how to
offer accessible customer service to other volunteers, and to the
general public. Welcome!
Slide 4
Specific Objectives AODA and the Accessible Customer Service
Standard Types of disabilities Barriers Accessible public and
volunteer engagement Communication Assistive devices Service
animals Support persons Our Policies and Procedures
Slide 5
Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
The Accessible Customer Service Standard applies to all people or
organizations in Ontario that provide goods or services and have
one or more employees. If affects the private, nonprofit and public
sectors. Accessible public and volunteer engagement Information and
communications Transportation Built environment
Slide 6
Types of Disabilities Physical Hearing Vision Deaf-Blind Speech
Mental Health Learning Intellectual
Slide 7
What is a barrier? Physical or structural Systemic Information
and communications Attitudinal Technology
