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Accelerating Excellence with the Baldrige Framework
Rebecca Anderson, PhD, MBA, CMQ-OEASQ 1104 Monthly Meeting
September 8, 2015
National Baldrige Excellence Program
About the Baldrige ProgramBackground
About the Baldrige ProgramBackground
Purpose• Identify and recognize• Establish criteria for
evaluation• Share best practices
About the Baldrige ProgramBackground
3 Areas of focus:• Business, Nonprofit• Education• Health care
About the Baldrige ProgramFramework
An integrated management system…
About the Baldrige ProgramFramework
Integrated management system that is:• Holistic• Adaptable• Cost effective• Aligns strategy + operations + results
About the Baldrige ProgramFramework
The framework includes:• Core values• Criteria• Key concepts
About the Baldrige ProgramFramework
focus on success
customer-focused
excellence
organizational learning and agility
valuing people
ethics and transparenc
y
delivering value and
results
managing for
innovation
management by fact
societal responsibilit
y
visionary leadership
systems perspective
About the Baldrige ProgramCriteria
Key processes• Leadership• Strategy• Customers
• Measurement, Analysis, Knowl-
edge management• Workforce• Operations
About the Baldrige ProgramCriteria
Approach• Appropriaten
ess of methods
• Appropriateness to environment
• Effectiveness
Deployment• Extent to
which approach is applied
• Breadth and depth of application
Learning• New
knowledge and skills acquired through evaluation, study, experience, and innovation
Integration• Harmonization
of plans, processes, information, resource decisions, actions, results, and analyses
About the Baldrige ProgramCriteria
Product and Process Results
Customer Focused Results
Workforce Focused Results
Leadership and Governance
Results
Financial and Market
Results
Results
About the Baldrige ProgramCriteria
Levels• Numerical
information• Meaningful scale• Evaluation
relative to past performance, projections, goals, and comparisons
Trends• Numerical
information• Reveals
direction and rate of change for performance
• Minimum of 3 historical data points
Comparisons• Data from
available sources of internal and external comparative and competitive data
Integration• Harmonization
of plans, processes, information, resource decisions, actions, results, and analyses
About the Baldrige ProgramWrap up
US Senate Productivity & Quality Award SPQA
• Formed in 1983• Purpose to promote quality
and performance in industry in Virginia
• Later expanded to other sectors
• Later incorporated D.C.
SPQABackground
Mission: To promote continual
improvement strategies, to provide training, mentoring
and recognition to organizations in pursuit of performance excellence.
SPQABackground
SPQAPrograms
• Join the SPQA mailing list• Attend an SPQA
Inquirer’s Guide to the Baldrige Framework course
• Apply to be an SPQA program examiner (November)
• Download Baldrige Excellence Builder from the NIST Baldrige website
SPQAGet involved
Questions?
Contact:Rebecca Anderson, PhD, MBA, CM/OE
SPQA Executive DirectorPhone: 571-215-8881
Email: [email protected]
National Baldrige site http://www.nist.gov/baldrige/SPQA site http://www.spqa-va.org/Download Baldrige Excellence Builder from http://www.nist.gov/baldrige/publications/index.cfm
Key SPQA Training DatesOctober 21-22: SPQA Inquirer’s Guide Training (Lynchburg)November 17-18: Inquier’s Guide Training (Portsmouth)January 7-8: Inquirer’s Guide Training (Richmond)
Key SPQA Examiner DatesNovember SPQA recruitment of 2016 Examiners beginsDecember 15: Deadline for organizations applying for SPQA Recognition ProgramJanuary: Examiner trainingJanuary - June: SPQA evaluation and feedback cycle
Rebecca AndersonSPQA Executive Director
