Accelerate Lync/Skype for Business deployments

February 3rd 2016

Daniel Ragan

Eastern Europe, Russia & CIS Sales

Agenda

• IR Prognosis Introduction

• Why Performance Management and Proactive Allerting?

• Architecture and Scalability of the Software

• Use and interplay of Prognosis and MS Skype for Business

• Q&A

About IR

The Company: IR

• Global, publically listed, profitable and growing

• Over 1,000 enterprise customers worldwide

• 100+ Global Fortune 500 customers

• 5 of the 6 ‘Leaders’ in the Gartner Communications

Outsourcing Magic Quadrant

The Solution: Prognosis

• UC & CC Market Leader 13+ million managed endpoints

• Avaya Sponsored & Recommended solution

• Microsoft SDN API 2.1.1 certified on Skype for Business

• Cisco Certified Management Solution

• Multiple 300K+ user deployments

About IR – Microsoft DNA

The DNA: Microsoft

• Microsoft Gold Communications Partner

• First Lync Qualified QoE Management Solution (2012)

• Skype for Business Certified solution with SDN API 2.1.1

• 70+ Developers focused on Prognosis

• Built on Microsoft Visual Studio

• Microsoft Azure - based Cloud Solutions

• Microsoft SSRS driven reporting & analytics solutions

Prognosis Solution Overview

“The ability of Prognosis to quickly

identify packet loss at a key network hop

was critical for us resolving the issue and

restoring service. The solution is

phenomenal.”

- Kathy Lijoi, CIO, Spoken Communications

UC Ecosystem Spend and Components “90% of CIO’s have UC related investments

planned within the next year.”“62% of IT projects fail to meet their schedules

with a further 41% failing to deliver the expected

business value and ROI”

VoiceContact

Center

Call

RecordingConferencing

Unified

Messaging

Video

SIP

WebRTCUC

Voice / UC Ecosystem Operations“66% of all IT incidents are reported by users vs. existing systems.”

“79.3% of UC incidents are reported by users today.”

“80% of Mean Time to Repair is Mean Time to Identify / Convince.”

“UC issues take 3x longeron average to identify [than network]”

“IT incident escalation calls include an average of 8 people”

Initia

l A

lert

/ In

cid

en

tEsc

ala

tio

n

Ca

lls

Tria

ge

Op

era

tio

ns

Tie

r 2+

Operations / Tier 1

Systems

NOCService Desk

Users

66%

Network VoiceServer

Engineering

Avg 8 ppl

Operational Maturity

Chaotic

Reactive

Proactive

Auto-mated

Service Aligned

Increased maturity = decreased cost

System

Complexity

People, Process, Technology

Op

era

tio

na

l M

atu

rity

Time (5 years)

2.35

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Architecture

Solution Architecture

CDR CMR

SNMP SOAP

AXL HTTP

SAT CDR SNMP RTCPSDN API

SQL WMI CLI Log Parse

TrapsIn

Web Services

Voice Network / Infra SIP Video Contact Center

• Skype for Business /

Microsoft Lync

• Cisco

• Avaya/Nortel

• Alcatel Lucent

• Cisco UCS / VMWare

• All Major Network MFG

(Cisco, Brocade, HP,

Dell, Juniper, Extreme,

Netgear, 3Com, etc.)

• Oracle (ACME)

• Sonus

• Audio Codes

• Cisco UBE

• Avaya (Sipera)

• Cisco TelePresence

• Microsoft Lync /

Skype for Business

• Polycom

• Radvision

• UCCE (ICM, CVP, ...)

• Aura (AEP, AES, ...)

• Verint

• NICE

Centralized architecture (no probes) enables quick deployment across even the largest UC environments.

One Prognosis virtual server

manages 60K+ endpoints.

Correlation &

AutomationAlerts ITSM Real-time

Troubleshooting

AD

Root-Cause

Analysis

Aggregation ReportingDashboardsProactive Testing

Solution Data Collection

Prognosis Management Node QoE Metrics

SDN API 2.1

Active Directory

WMI / WsMan

• Post Call

• Scheduled

• In-Call

• Scheduled

• Scheduled• On Demand

LCS CDR• Post Call

• Scheduled

NetworkUser

ExperiencePerformance / Availability

Prognosis Monitoring NodeUCMA

• Scheduled• On Demand

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Skype for Business

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Why Lync Customers need Prognosis UCGartner Magic Quadrant for Unified Communications

8Xdrop!

Great Job!

87654321

Not as good

Deep Visibility into Skype Ecosystem

• OS info (CPU, Memory, Disk, services, etc.)

• System Details (Up time, location, services, processes, etc.)

• Software –(name/version/state)

• Active Server Roles

System Health Application Performance Experience Management

• By Site, Pool, Server, Subnet

• User Details – (Type/Extension/ ID/Name/Duration)

• Active Channels by Modality

• Current Call Activity

• Call Volume and Quality by Subnet

• Call Attempt Details

• SIP Request / Failures

• Incoming Timeouts and Throttled Requests

• SIP Disconnect Codes

• Call Detail Records

• Voice Quality (Quality of Experience)

• Conference Activity

• User Quantity

• User Details (type, utilization)

• Gateway Correlation (CDR/QoE)

Skype Advanced Correlation

What Prognosis Enables Why it MattersInsightful correlation reduces issue resolution times by

empowering user troubleshooting via a reduced

number of required clicks.

Prognosis delivers time-sequenced correlation of

user, quality of experience, and application-level

insight to reduce Mean Time to Identify potential

issues and drive rapid root cause isolation

Site OverviewSearch for User experiencing Issues Call Summary

Review user call / conference activity & associated quality

Call DetailsView logical call path and quality Mediation Server Calls

See all concurrent calls on same Lync mediation server / subnet

Mediation Server OSView OS performance during call period

Skype In-Flight Visibility

Quality is important.

Network is important.

Both in a single screen is amazing.

Skype Interaction History

Familiar left side filter

High level quality indicators

Full search

Calls + Conferences

Meeting History

Understand what happened earliertoday, yesterday or last month.

Red is bad.

Quickly correlate related issues,diagnose, andresolve.

Conference Visualization

What Prognosis Enables Why it Matters

Enables rapid troubleshooting and root

cause isolation to a specific user / server

within a conference call session

Prognosis enables Lync conference call

logical path visualization with corresponding

quality of experience by user

Skype Meeting Adoption

Adoption.

Performance.

In one place online in the

web UI.

Ecosystem Dashboard

Lync Systems OverviewView critical Lync system

components

Avaya EcosystemView critical Avaya system

components

Lync QoEQualify of Experience

across Lync ecosystem

SBC DetailsView SBC details

specific to AudioCodes

Prognosis Reporting – Key Areas of Value

User Experience

Service Levels

Capacity Planning

Service Adoption

Usage Patterns

Areas of Improvement

Architecture Capabilities

Arc

hit

ectu

re

64-Bit Architecture

64bit

Arc

hit

ectu

re

Prognosis Insight REST API Prognosis Encyption Role Based Access Control

Prognosis ConnectMobile Enabled Web

User Interface

Visualization

Instant Combined Data

Unified Search Cloud Enablement

Improve User Satisfaction & Acceptance

Successful Deployments

Ma

na

ge

me

ntO

pe

ratio

nProactive Alerting

Target Audience

Visibility

Ease of Use

Multivendor

Forensic

Analysis

Service Assurance

Optimize IT Operations &

Resources

SLA Reporting

Outage Prevention

Minimize Expensive Outages

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Thank You

A thousand points

of reference,

A single point of

view