ABU DHABI INTERNATIONAL QUALITY CONSULTANCY …adiqc.ae/wp-content/uploads/2016/01/ADIQC-PROFILE.pdf · 2016-01-06 · Abu Dhabi International Quality Consultancy (A DIQC) ... ADIQC

ABU DHABIINTERNATIONAL

QUALITY CONSULTANCY(ADIQC)

PROFILE

Abu Dhabi International Quality Consultancy

1 | P a g e

TABLE OF CONTENTS

About us 2 Message from CEO 3 Vision, Mission, Values & Quality Policy 4 Company Objectives 5 EHS Policy 6 Our staff 7

Company Domains 8 Company Services 9 Industrial Services 10 Health Care Services 10-11 Services To Educational Facilities 12 Turn-key Project Consultancy On Technical Projects 13 Flow Process On Consultancy, Training & Outcome 14-15 Our Healthcare Customers 16-17 Our Industrial Customers 18 Our School Customers 18 General Trainings 19 Specific Trainings For Industries 19-20 Specific Trainings for Health Care Facilities 20-21 Contact Details 22


2 | P a g e

About Us

Abu Dhabi International Quality Consultancy (ADIQC) was established in August2007 supported by Sheikh Khalifa Fund. It is a UAE based company, which providesManagement System Consultancy Services to Healthcare facilities, Industries andEducational institutes.We ensure our support to Healthcare facilities and Industries for the developmentof documentation and assisting in the implementation for National andinternational standards for accreditations by providing awareness & training to theentire organization.

ADIQC has exceptionally qualified and expert multinational consultants who arefully competent and also provide consultancy services to assist with the start up ofnew businesses.

ADIQC is a registered company for conducting Clinical Coding Audit for hospitals,centre and clinics (E/M Accreditation)

ADIQC provides Training on ICD-10 CM clinical coding and physiciandocumentation.

ADIQC provides series of specific and general trainings to the Health CareFacilities, Industries, Educational institutes and other Companies including Heartsaver, First Aid, Basic Life Support and advance cardiac life support which isaffiliated with American Heart Association and Certificates issued by AmericanHeart Association.

ADIQC provides mandatory trainings with CME as we are registered with HAAD.

ADIQC is with registered with OSHAD as a third party EHSMS Auditor and EHSMSprogram development and implementation as well as providing environmentalhealth and safety trainings.


3 | P a g e

CEO Message

The story of ADIQC is told through our clients, our employees and thecommunities in which we work. Our history can be traced back to one modest yetinspired as a quality consultant our office located in Abu Dhabi, U A E, whereADIQC first laid down its technical service roots. Since those early days, ADIQC hasstayed true to what we have always believed in that our clients and employeesdeserve our best and this is still the foundation for our dynamic operations today.

We believe our success is largely due to our unwavering commitment to provideour clients and employees with their own unique opportunities to thrive. We dothis by ensuring that our clients’ expectations and needs are our priorities and weprovide our employees with continual opportunities for development.

Our roots are important to us. As we evolve and grow, we understand thatmaintaining the integrity of our past through a commitment to quality service,employee’s appreciation and delivering innovative, practical solutions to ourclients is the key to our success.

We are confident about the future of ADIQC as we look toward new opportunitiesand continued growth in our many fields of service in UAE. I encourage you tocontact us to learn more about the services we offer and our challenging careeropportunities. On behalf of ADIQC, thank you for taking the time to learn moreabout us.


4 | P a g e

VisionTo be recognized by our customers as pioneers in leading Quality Management

development initiatives and turn-key consultancy Services.Mission

For Quality to be the number 1 priority for organizations, and to assist and guideour customers to achieve national and international recognitions (certification,

accreditation, awards, etc.) by establishing and implementing QualityManagement System (QMS) and providing series of Trainings.

Values Honesty: In what we do and say

Dedication: To our mission and our customers

Respect: Demonstrate sensitivity to individual and organizational cultureDiversity

Creativity: Innovation in our approach and methods

Partnership: Promote TEAM approach (Together Each Achieve More )


5 | P a g e

Quality Policy

The entire management and staff of ADIQC are dedicated to the completesatisfaction of each customer's needs by providing our full personal attention andthe highest professional standards through TEAM work.Our key commitment is to consistently exceed our customers' expectations withrespect to the quality services at all levels of the organization.

Company Goals (2015-2016)

1. To ensure that continuous quality services are provided to our customers byour well qualified and experienced specialists and consultants.

2. To ensure that our services meet the certification requirements for the clientswith enhanced customer satisfaction.

3. To ensure that transparency will be developed and maintained with ourpartners and stakeholders.

4. To ensure that all the trainings are provided in simple and clear language so itseasy for our customer to understand, for some special Trainings experts arecalled from National and International level.


6 | P a g e

EHS POLICY

ABUDHABI deems Environment, health and safely (EHS) to be of primaryimportance and a fundamental core business value.

ADIQC ABU DHABI recognizes that health and safety of employees and protectionof environment is a management responsibility. Toward this the seniormanagement leadership that is totally committed to the creation of a safe andhealthy working environment which is free from injuries or accidents and ill healthfor all of their employees and all others involved in their work activity.

In order to effectively manage ADIQC ABU DHABI will:

Promote and encourage a positive safety culture that considers people to bethe most valuable asset and health and safety to be a first considerationregarding all work activities.

Strive to achieve the highest standards of health and safety by safetymanagement, leadership, motivation and a policy of continual improvement.

Provide a safe and healthy working environment that encourage and recognizesafe working practices and enable people to make safe choices at their placesof work.

Arrange appropriate and suitable health and safety training for all employees.

Identify and assess hazards and implement effective procedures to control risks

Monitor and review policies and procedures and continually improve theADIQC ABU DHABI Safety Management Systems.

Provide quality health and safety advice, information and solutions for allemployees, stakeholders and other interested parties.

Seek to prevent pollution and use natural resources sustainably by consideringenvironmental performance and climate change in investment decisions,master planning, development design and construction, property andcommunity management and supporting relevant research and development.

Ensure regulatory compliance and continuous improvement by identifyingappropriate environmental standards, developing and implementing


7 | P a g e

guidelines, implementing pollution mitigation measures, monitoringenvironmental performance, and reviewing activities where necessary;

Provide environmental training and awareness to staff to enable them to carryout their jobs responsibly, and ensure accountability for environmentalperformance at all Levels in ADIQC ABU DHABI;

ADIQC ABU DHABI will comply with and strive to exceed statutory obligationsand the ADIQC ABU DHABI EHS Management Systems will be maintained andcontinually updated to include the organization and arrangements to achievethis.

ADIQC ABU DHABI will give unequivocal support to all managers, supervisorsand employees who act in the best interest of EHS.

All ADIQC ABU DHABI personnel are required to take reasonable care of theirown and others safety and to support and promote, the ADIQC ABU DHABI EHSPolicy and the ADIQC ABU DHABI EHS Management Systems and procedures.

ADIQC ABU DHABI’s EHS Policy will be reviewed at least annually and revised asnecessary.


8 | P a g e

ADIQC Staff

Ms. Maysoon Al Iskandarani UAE Commercial Director

Mr.Hisham Rasheed Indian Clinical Coding Auditor & HIM Consultant

Mr.Rahul Radakrishnan Indian Quality Consultant & AHA Trainer

Eng. Mohammed Jamal Jordan Senior Health and Safety Consultant

Mr. Bassam Ibrahim Alaeyd Jordan HSE Consultant & AHA Trainer

Mr. Sayi Balaji Paranam Indian Senior Clinical Coding Specialist/Auditor

Ms. Melissa Iskandarani UAE Executive P.R.O

Mr. Khalid Abdel Halim Egypt Marketing Executive officer

Mr. Anwar Khan Pakistan Quality Consultant

Mr Zulfiqar Pakistan Business Development Executive

Mr Muhammad Imran Pakistan E.H.S.M Lead HAAD Auditor

Note: If expertise/ specialties are required during the projects then Outsourced

services are called nationally and internationally.


9 | P a g e

Company Domains

OIL & GAS SECTORS

INDUSTRIES(Construction, Manufacturing)

HEALTH CARE FACILITIES(Hospitals, Medical Centers and Clinics)

NEW ENTREPRENEURS(New companies & Industries for set up and new healthcarefacilities)

EDUACTIONAL INSTITUTES(Universities, Colleges and Schools)

TRADING ENTERPRISES(Dept. stores, shops and traders)

HOTEL, COMPANIES, BANKS

ORGANIZATIONS THAT REQUIRE TRAINING will be provided with CMEfrom HAAD.


10 | P a g e

Company Services

Providing consultancy & training on:

1. Management Systems on National and International Standards toIndustries

ISO SERIES of training. Code of Practice (COP) for Environment and Safety. Sheikh Khalifa Excellence award.

2. Management System standards to Healthcare facilities

National level: HAAD standards Sheikh Khalifa Excellence award. Environmental Health& Safety (EHS).

International level: JCI (Joint Commission International) Standards Australian Standards Canadian Standards American Heart Association Standards European Foundation of Quality Management etc.

3. Providing training on National/International level accreditations.

4. Feasibility study, building construction plan review based on National &International Standards.

5. Provide series of general and specific trainings. Some training are affiliatedinternationally and provided by International and National experts.

6. To conduct Clinical/Medical Coding Audits and Trainings.


11 | P a g e

Industrial Services

Specific Consultancy & Training onNational & International Standards

1. ISO-9001:2008 (Quality Management System)2. ISO 14001:2004 (Environment Management System)3. OHSAS 18001:2007(Occupational Health & Safety Management

System)4. EHSMS (Environment Health & Safety Management System)5. ISO 22000/HACCP (Food Safety Management System)6. ISO17025 standard for Laboratory Accreditation7. ISO/TS 16949 standard for Automobile Industry8. ISO 13485 for Medical Services9. ISO/IEC 20000 IT Service Management10. ISO/IEC 27001 (Information Security)11. ISO/IEC 28001 (Security Management System for Supply Chain)12. SA-8000 series for Social Accountability13. Chain of Custody (COC) FSC-STD-40-004 (VERSION 2-0) EN14. First Aid training though American heart association15. Heart Saver training though American heart association


12 | P a g e

Healthcare Services

Specific Consultancy & Training on National & International Standards1. Initial Assessment to highlight the gaps and concerns in the facility based

on National and International standards.2. General& Specific Quality Trainings.3. Risk management, ADIQC provides consultancy from risk Assessment,

Analysis, evaluation and management.4. Documentation Consultancy, development of policies procedures

guidelines & Key performance indicators (KPIs), Management system &processes development, and other documentations Review andupdating.

5. Complaint Management system development.6. Development of Incidence Reporting System and Root Cause Analysis

(RCA)7. Development of Performance Improvement (PI) Projects. Failure mode

and Effect Analysis (FMEA) & Lean & six sigma8. Customer (Internal & external) satisfaction survey.9. Consultancy services for the preparation of healthcare facilities as per

the requirement of standard for Inspection and license from HAAD forHealthcare facilities.

10. Health Safety & Facility Management.11. Preparing the HCF, Hospitals & Health care centers, and Clinics for JCI

International standard, UK standard, Canadian & Australian Standard.12. First Aid Training, Basic life support training, Heart Saver Training and

Advance Cardiac life Support Training, Pediatric advance life support,Neonatal Resuscitation Program.

13. To conduct Clinical/Medical Coding Audits.

14. Medical Coding Training ICD 10 CM

15. Management of Health Information Management (Medical Records)Services.

Chart Completion


13 | P a g e

ICD 9 CM/ICD 10

CPT (Current Procedural Terminology)

Filing and Retrieval

Release of Information

Medical Transcription

The ADIQC team is comprised of experienced, credentialed Clinical Coders(CCS/CCS-P/COC) auditors from the Health Information Management profession.

The Auditing Team provides a vast array of auditing services, which include butare not limited to:

• Inpatient Audits: (Acute Care, Rehabs, Psychiatric, etc.) total quality, DRGvalidation

• Outpatient Audits: (ER, Clinic, Home Health, E&M etc)

• Special Projects:

• Compliance reviews

• Medical Necessity

• Charge Master Review

• Pharmacy

• Radiology

• Mortality & Morbidity reports based on ICD 9 CM/ICD 10 WHO classifications.

• MPI (Master Patient Index) Clean up

Auditing services are provided on or off-site, or on-line, utilizing professionalHIMS & Coding personnel with ADIQC.


14 | P a g e

The ADIQC will provide customized reports tailored to your specific needs. Codingaudit result presentation will be provided that reaches to members of yourorganization as per the request submitted.

Services provided in educational field

(School, college, universities etc)

1. Inspection of the school clinic2. Arrangement of the school clinic3. Development of Policies, Procedures, & Guidelines according to HAAD

standards4. Scope of Services

Nursing

Medical5. Trainings

Basic Life Support (BLS) Training through American Heart Association(AHA)

Advanced Cardiac Life Support (ACLS), Pediatric Life support (PALS)and Neonatal Resuscitation Program (NRP) Training through (AHA)

First Aid/Heart Saver Training certificate through AHA

Fire & Safety Training

Emergency Prepared/Disaster Training

Customer Care/Communication Skills Training

Infection Control Training

Personal Hygiene

Basic Quality Training

Complaint Management Training

Satisfaction Survey/Mystery Shopper


15 | P a g e

Turn-key Project consultancy on Technical projects

Market survey, project profile, Feasibility studies, project business plan, projectexecution-erection & commissioning and trial production

Field of consultancies

Chemical industries

Food industries

Ceramics

Rubber industries

Plastic industries

Paper industries

Oil & Gas Sectors

Trading enterprises

Educational organizations


16 | P a g e

Flow Process for Consultancy

Inspection in the Unit

CanvassingCustomer

Forwarding Quotation

Initial Assessment

Filled form Collection

Quality Awareness, SpecificStandard Training, InternalAuditing

Assessment Reporting

QuotationAcceptance &Payment CollectionPlan AwarenessTraining

Certificate Receiving

Customer’s Satisfaction

Follow-up

Forwarding the requirementform

EstablishingCustomerComplaint SystemDeveloping DocumentationPolicies, procedures, SOPs

AdequacyAudit/MockAuditCertification Audit


17 | P a g e

Competition ImprovedPerformanceManagement

ExternalimageReputationChangeManagement

Improve Quality/Safety/Environment/health CustomerFocusPolicies andProceduresprocesses andsystem development

Consultancy & TrainingsOutcome

CultureAwareness &Change


18 | P a g e

Our Healthcare Customers

NMC Hospital (NMC), Abu Dhabi.

Mafraq hospital, Mafraq Abu Dhabi Care well Medical Center, Abu Dhabi. Sheikh Khalifa Medical Center Hospital, Abu Dhabi Sheikh Khalifa Behavioral Pavilion Sciences, Abu Dhabi Al Ain Hospital, Al Ain Al Mazroui One day Surgery Center Mesk Al Madhina Medical Center, Abu Dhabi Middle East Specialized Medical Center Top Care Medical Center, ICAD Star Medical Center, Abu Dhabi Hala Medical Center, Ghayathi Express Gayathi Clinic Al Dhafra Modern Clinic Providence Medical Center, Abu Dhabi Arabic Canadian Medical Center, Abu Dhabi Taba Specialist Medical Center, Abu Dhabi Sarhad Medical Center, Abu Dhabi Canadian Care Medical Center, Al Ain Al Zahra Medical Center, Abu Dhabi Bessiso Dental Clinic, Abu Dhabi Al Wahda Medical Center, Abu Dhabi Al Ameen Medical Center, Abu Dhabi Al Reyada Medical Center, Abu Dhabi Al Maha Medical Center, Abu Dhabi Dr Chawky Dental Clinic, Abu Dhabi Zia Medical Center, Abu Dhabi Ajman Dental Center, Abu Dhabi Well Care Medical Center, Abu Dhabi Al Ahaliya Hospital, Abu Dhabi


19 | P a g e

Amrita Medical centre, Abu Dhabi Manchester Dental, Abu Dhabi Gulf pearl dental Centre, Abu Dhabi Gulf International Cancer Hospital, Abu Dhabi Al Amal Medical Centre, Abu Dhabi Hamdan Medical Centre, Abu Dhabi Al-Raha Hospital, Abu Dhabi Bright Dental Centre, Abu Dhabi Miami Medical Centre, Abu Dhabi Ultra Care Medical Centre, Abu Dhabi Al Ghazali Medical Centre, Abu Dhabi Al Shahama Medical Centre, Abu Dhabi American Advance Dental Centre, Abu Dhabi Al Sham Dental Centre, Abu Dhabi Emirates International Hospital (EIH), Al Ain Cromwell Hospital Al Ain

Specialized Medical Care Hospital, Al Ain Al Bahri Dental Clinic, Al Ain Al Andalus Dental Clinic, Al Ain Al Ain Advanced Center, Al Ain European Dental Medical Center, Al Ain City Dental & Medical Center, Al Ain Barazi Dental Center, Al Ain Al Rowdha Dental Center, Al Ain Hamdan Medical Center Al Ain Fine Care Medical Center Al Ain Health & Beauty Polyclinic Al Ain Junior Al Ain School Clinic, Al Ain Al Khateeb Medical Centre, Al Ain Police Health care clinic, Abu Dhabi & Al Ain Emergency and Public Safety Department, Abu Dhabi, Al Ain & Western


20 | P a g e

region Al Noor Hospital, Al Ain. Life care Hospital Musaffah Life care Hospital Baniyas Life line Hospital Musaffah Health & Life Medical Center Mussafah Madar Medical Centre Al Ain

Our Industrial customerINDUSTRIES

Xtramix concrete solutions LLC, Abu Dhabi Prompt Steel Buildings & Contracting, Abu Dhabi Al Sadiyat Gen Contracting est. Abu Dhabi Al Rashid General Contracting EST. Abu Dhabi Al Jaber Coin Security

Our School customer

Abu Dhabi Indian School Abu Dhabi German School Abu Dhabi Iranian School Abu Dhabi British School Abu Dhabi Community International School Junior Al Ain School Clinic, Al Ain

General Training

General Training apply to Industries and Health sectors

Customer Care Communication skills


21 | P a g e

Fire & Safety Complaint Management system Customer Satisfaction Survey Key Performance Indicator Series of Quality Trainings Incident Reporting System Root Cause Analysis Policies/ Procedure/Guidelines Development Performance improvement projects based on (Six sigma) Quality Model –

plan, do, check, act ( PDCA) Internal Audits First Aid Training Basic Life Support. Heart Saver Documentation Development

Specific Trainings for industries

ISO-9001:2008 (Quality Management System)

ISO 14001:2004 (Environment Management System)

OHSAS 18001:2007(Occupational Health & Safety Management System)

EHSMS (Environment Health & Safety Management System)

ISO 22000/HACCP (Food Safety Management System)

ISO17025 standard for Laboratory Accreditation

ISO/TS 16949 standard for Automobile Industry

SO/IEC 27001 (Information Security)

ISO/IEC 28001 (Security Management System for Supply Chain)

SA-8000 series for Social Accountability

First Aid & Heart saver Training

Risk & Safety management

Documentation Development


22 | P a g e

Complaint Management system

Mystery Shoppers

Specific Trainings for Health Care Facilities

General and Specific Quality Trainings.

Risk & Safety management

Mystery Shoppers

Documentation Development

Complaint Management system

Customer (Internal & external) satisfaction survey.

First Aid Training, Basic Life Support training, Cardio-PulmonaryResuscitation training (CPR), Heart Saver Training and Acute Cardiac lifeSupport Training.

Development of policies , procedure ,guidelines

Infection Control and waste management

Medical Record and health Information

Quality managements system

Key performance Indicator / Quality Measures

Disaster Management

Performance Improvement Project

Medical Record Review

Awareness Training on joint Commission International Standards etc

Facility Management

Communication Skills

Customer Services training Medical Coding Medical Record Management ICD 10 CM Coding and Physician Documentation


23 | P a g e

For further details please contact us

ABU DHABI INTERNATIONAL QULIATY CONSULTANCY:

Tel. +9712-4419533Mob: +971 0504167734

Email: [email protected] / [email protected]

Office AddressBehind Commercial Court Abu Dhabi,Al Bait Al Aseel Building,5th Floor, Room 503 / 504 / 505 / 506P. O. Box 45689Abu DhabiU. A. E

Documents

ABU DHABI INTERNATIONAL QUALITY CONSULTANCY …adiqc.ae/wp-content/uploads/2016/01/ADIQC-PROFILE.pdf · 2016-01-06 · Abu Dhabi International Quality Consultancy (A DIQC) ... ADIQC