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A Project Report on Customer Feedback of Vardhman Threads Submitted in partial fulfillment of requirement For Winter Training Under the Guidance of Submitted By Mr. Gurpreet Singh Gurleen Singh Area Sales Manager Ishant Gupta Vardhman Yarns and Threads Limited PGDM Student Ludhiana

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Page 1: About Vardhman(1)

A Project Report on

Customer Feedback of Vardhman Threads

Submitted in partial fulfillment of requirement

For Winter Training

Under the Guidance of Submitted By

Mr. Gurpreet Singh Gurleen Singh

Area Sales Manager Ishant Gupta

Vardhman Yarns and Threads Limited PGDM Student

Ludhiana

PUNJAB COLLEGE OF TECHNICAL EDUCATION

LUDHIANA

Page 2: About Vardhman(1)

Certificate

This is to certify that the project entitled “Customer Feedback of Vardhman Threads”

submitted in partial fulfillment of the requirement for the winter training. Is an original work

carried out by Mr. Gurleen Singh and Mr.Ishant Gupta under the guidance of Mr. Gurpreet

Singh.

The matter embodied in this project is a genuine work done by the students

(Mr. Gurleen Singh) (Mr. Gurpreet Singh)

Signature of Student Signature of the Guide

PGDM Designation: A.S.M.

Vardhman Yarns and Threads Ltd.

(Mr. Ishant Gupta)

Signature of Student

PGDM

Page 3: About Vardhman(1)

ABOUT VARDHMAN

  

Vardhman Group is a leading textile conglomerate in India having a turnover of $986 mn.

Spanning over 24 manufacturing facilities in five states across India, the Group business

portfolio includes Yarn, Greige and Processed Fabric, Sewing Thread, Acrylic Fibre and Alloy

Steel.

  

 

Vardhman Group is a leading textile conglomerate in India having a turnover of $700 mn.

Spanning over 24 manufacturing facilities in five states across India, the Group business

portfolio includes Yarn, Greige and Processed Fabric, Sewing Thread, Acrylic Fibre and Alloy

Steel.

Vardhman Group manufacturing facilities include over 8,00,000 spindles, 65 tons per day yarn

and fibre dyeing, 900 shuttleless looms, 90 mn meters per annum processed fabric, 33 tons per

day sewing thread, 18000 metric tons per annum acrylic fibre and 100,000 tons per annum

special and alloy steel.

Page 4: About Vardhman(1)

Vardhman has evolved through history from a small beginning in 1965 into a modern

textile major under the dynamic leadership of its chairman, S.P.Oswal. His vision and

insight has given Vardhman an enviable position in the textile industry. Under his leadership,

Vardhman is efficiently using resources to innovate, diversify, integrate and build its diverse

operations into a dynamic modern enterprise.

MISSION

Vardhman aims to be world class textile organization producing diverse range of products for the

global textile market.Vardhman seeks to achieve customer delight through excellence in

manufacturing and customer service based on creative combination of state-of-the-art technology and

human resources. Vardhman is committed to be responsible corporate citizen.

S P Oswal, Chairman - Vardhman Group

Page 5: About Vardhman(1)

The industrial city of Ludhiana, located in the fertile Malwa region of Central Punjab is

otherwise known as the "Manchester of India". Within the precincts of this city is located the

Corporate headquarters of the Vardhman Group, a household name in Northern India. The

Vardhman Group, born in 1965, under the entrepreneurship of Late Lala Rattan Chand

Oswalhas today blossomed into one of the largest Textile Business houses in India.

At its inception, Vardhman had an installed capacity of 14,000 spindles, today; its capacity has

increased multifold to over 8 lacs spindles. In 1982 the Group entered the sewing thread market

in the country which was a forward integration of the business. Today Vardhman Threads is the

second largest producer of sewing thread in India. In 1990, it undertook yet another

diversification - this time into the weaving business. The grey fabric weaving unit at Baddi (HP),

commissioned in 1990 with a capacity of 20,000 meters per day, has already made its mark as a

quality producer of Grey poplin, sheeting, shirting in the domestic as well as foreign market. This

was followed by entry into fabric processing by setting up Auro Textiles at Baddi and Vardhman

Fabric at Budhni,Madhya Pradesh. Today the group has 900 shuttleless looms and has processing

capacity of 90mn meters fabrics/annum.

In the year 1999 the Group has added yet another feather to its cap with the setting up of

Vardhman Acrylics Ltd., Bharuch (Gujarat) which is a joint venture in Acrylic Fibre production

undertaken with Marubeni and Exlan of Japan. The company also has a strong presence in the

markets of Japan, Hong Kong, Korea, UK and EU in addition to the domestic market. Adherence

to systems and a true dedication to quality has resulted in obtaining the coveted ISO 9002/ ISO

14002 quality award which is the first in Textile industry in India and yet another laurel to its

credit.

PORTFOLIO

Page 6: About Vardhman(1)

  

The group portfolio includes Yarn, Fabrics, Sewing Thread, Fibre and Alloy Steel.

Business Wise Turnover for the financial Year 2010-11

Actual 2010-11

Group Total( Rs crore)USD Million % Share

Yarn 2280 500 51%

Fabric 1093 240 24%

Sewing Thread 440 97 10%

Steel 435 95 10%

Power plant 9 2 0.2%

Fibre 235 52 5%

Total 4492 986 100%

Yarns

Yarn Manufacturing is the major activity of the group accounting for 51 percent of the group turnover.

Vardhman is virtually a supermarket of yarns, producing the widest range of cotton, synthetics and blended,

Grey and Dyed yarns and Hand Knitting Yarns, in which Vardhman is the market leader in India. The group

has twenty one production plants with a total capacity of over 8.8 lacs spindles, spread all over the country. In

many of the yarn market segments, Vardhman holds the largest market share. Vardhman is also the largest

exporters of yarn from India, exporting yarns worth more than USD 282 million.

Sewing Thread

Vardhman is the second largest producer of sewing thread in the country. The sewing thread manufacturing

capacity is being expanded from 17 tons per day to 33 tons per day in its sewing thread plants located at

Hoshiarpur, Baddi and Ludhiana. Sewing threads contributes 10 percent of the group turnover.

Fabrics

The group has created state-of-the-art fabric weaving and processing facilities in its plant at Baddi, Northern

India. The group has installed 900 shuttle less looms and a fabric processing capacity of 90 million meters

Page 7: About Vardhman(1)

per annum in collaboration of Tokai Senko of Japan. Fabrics business contributes 24 percent to the group

turnover.

Fibre

The group has set up an Acrylic Staple Fibre plant at Bharuch in Gujarat in collaboration with Marubeni and

Japan Exlan of Japan. The plant has annual capacity of 20000 tons per annum. Fibre contributes 5 percent to

the total turnover of the group.

Steel

The Group is also present in upper-end of the steel industry. The group has manufacturing capacity of

100000 tons of special and alloy steel. The group supplies its steel products to some of the most stringent

quality steel buyers like Maruti and Telco. It contributes 10 percent to the total turnover of the group.

HOLDINGS

  Vardhman Holding Limited

Vardhman Textiles Limited

Vardhman Acrylic Limited

VMT Spinning Company Limited

Vardhman Yarns and Threads Limited

Page 8: About Vardhman(1)
Page 9: About Vardhman(1)

Nagesh Knitwears

Name of Organisation Nagesh Knitwears

Address G.T.Road, Jalandher

  Bye Pass West

 

Phone 0161-6601234

Email [email protected]

Website www.nageshknitwears.com

Contact Person Tarun Kalia

No of machines – Sewing 250

No of machines – Embroidery NA

Total production capacity (Pcs/day) 5000

Buyers working for Dpam

 

Total thread purchase per month (In rs.) 2 lack

 

% Share of thread mnfr's 100

 

Avg Delivery time of Vardhman (Bulk order)

a) In case of Shade no 8-11 Days

b) In case of Swatch 9-11 Days

 

Avg Delivery Time of Competitor (Bulk Order

a) In case of Shade no 7-8 Days

b) In case of Swatch 9-10 Days

 

Avg Delivery time of Vardhman (Lab Dip) NA

 

Avg Delivery Time of Competitor (Lab Dip) NA

 

Max Lead Time acceptable to Customer

Bulk - a) Shade no 4-5 Days

b) Swatch 4-5 Days

C) Lab Dip NA

Page 10: About Vardhman(1)

Communication/Response level of Vardhman Salesman (Rating 1 to 10) 8

If lower than 6, reason & issues

 

Communication/Response level of Competitor (Rating 1 to 10) 8

 

Salesman Knowledge (Rating 1 to 10) 10

If lower than 6, reason & where to improve

 

Back Office Support required/improvement Improve Your Delivery Time

  

Any other suggestion to improve services further As Above

Venus Garments

Page 11: About Vardhman(1)

Name of Organisation Venus Garments

Address G.T.Road, Jalandher

  Bye Pass West

 

Phone 0161-6609198-200

Email [email protected]

Website www.vgil.com

Contact Person Yogesh Jain

No of machines – Sewing 2500

No of machines – Embroidery 120 Heads

Total production capacity (Pcs/day) 40,000 Pcs

Buyers working for Walmart,carrefoor,

  Kenneth cole,Bonton

Total thread purchase per month (In rs.) Appx 15 lack

 

% Share of thread mnfr's 100

 

Avg Delivery time of Vardhman (Bulk order) 7 Days

a) In case of Shade no 7 Days

b) In case of Swatch 10 Days

 

Avg Delivery Time of Competitor (Bulk Order NA

a) In case of Shade no NA

b) In case of Swatch NA

 

Avg Delivery time of Vardhman (Lab Dip) 5 Days

 

Avg Delivery Time of Competitor (Lab Dip) NA

 

Max Lead Time acceptable to Customer

Bulk - a) Shade no 3 Days

b) Swatch 5 Days

C) Lab Dip 7 Days

Communication/Response level of Vardhman Salesman (Rating 1 to 10) 10

Page 12: About Vardhman(1)

If lower than 6, reason & issues

 

Communication/Response level of Competitor (Rating 1 to 10) NA

 

Salesman Knowledge (Rating 1 to 10) 10

If lower than 6, reason & where to improve

 

Back Office Support required/improvement Quick Delivery on

  Urgency

 

Any other suggestion to improve services further NA

Neva Garments

Page 13: About Vardhman(1)

Name of Organisation Neva Garments

Address Village Hussainpura, GT Road

  Ludhiana – Punjab

 

Phone 0161-3044200

Email [email protected]

Website www.nevaindia.com

Contact Person Anuj Jain

No of machines – Sewing

No of machines – Embroidery

Total production capacity (Pcs/day) 30,000

Buyers working for

 

Total thread purchase per month (In rs.) 7-9 lack per month

 

% Share of thread mnfr's 100

 

Avg Delivery time of Vardhman (Bulk order)

a) In case of Shade no 2-3 Days

b) In case of Swatch 4-5 Days

 

Avg Delivery Time of Competitor (Bulk Order

a) In case of Shade no 2-3 Days

b) In case of Swatch 4-5 Days

 

Avg Delivery time of Vardhman (Lab Dip) 

Avg Delivery Time of Competitor (Lab Dip) Max. 2-3 Days

 

Max Lead Time acceptable to Customer

Bulk - a) Shade no Max 3 Days

b) Swatch Max 3 Days

C) Lab Dip Max 3 Days

Communication/Response level of Vardhman Salesman (Rating 1 to 10) 4

If lower than 6, reason & issues

Page 14: About Vardhman(1)

 

Communication/Response level of Competitor (Rating 1 to 10) 4

 

Salesman Knowledge (Rating 1 to 10) 6

If lower than 6, reason & where to improve

 

Back Office Support required/improvement Yes.

  

Any other suggestion to improve services further Response Level Should be

Improved

Malwa Industries Ltd

Name of Organisation Malwa Industries Ltd

Page 15: About Vardhman(1)

Address 230 Industrial Area-A

  Oswal Road .LDH

 

Phone 0161-2229146

Email [email protected]

Website www.malwagroup.com

Contact Person Sumit Samuel

No of machines – Sewing 200 app

No of machines – Embroidery 1 x 18 Heads

Total production capacity (Pcs/day) 7500

Buyers working for Levis India

  Top shop UK

Total thread purchase per month (In rs.) 20 - 25 lack

 

% Share of thread mnfr's 70

 

Avg Delivery time of Vardhman (Bulk order)

a) In case of Shade no 7-10 Days

b) In case of Swatch 10-12 Days

 

Avg Delivery Time of Competitor (Bulk Order

a) In case of Shade no As Above

b) In case of Swatch As Above

 

Avg Delivery time of Vardhman (Lab Dip) 10-12 days

 

Avg Delivery Time of Competitor (Lab Dip) As Above

 

Max Lead Time acceptable to Customer

Bulk - a) Shade no 4-5 Days

b) Swatch 7 Days

C) Lab Dip 7 Days

Communication/Response level of Vardhman Salesman (Rating 1 to 10) 2

If lower than 6, reason & issues

 

Page 16: About Vardhman(1)

Communication/Response level of Competitor (Rating 1 to 10) 2

 

Salesman Knowledge (Rating 1 to 10) 1

If lower than 6, reason & where to improve

 

Back Office Support required/improvement Adherence to Send updated

  Stock without customer call

 

Any other suggestion to improve services further Better Delivery time and

Extended Credit Limit

EVELINE INTERNATIONAL

Name of OrganisationEVELINE International

Address Dhandari Kalan, G.T.

Page 17: About Vardhman(1)

Road, Ldh.

 

 

Phone 0161-2510027/28/29

[email protected]

Website

Contact Person Mr. Parmanand

No of machines – Sewing

No of machines – Embroidery

Total production capacity (Pcs/day) 15000

Buyers working forOxbow Shirt Makers, J. Crew

 

Total thread purchase per month (In rs.) Rs. 150000

 

% Share of thread mnfr's 10% - 15%

 

Avg Delivery time of Vardhman (Bulk order)

a) In case of Shade no 8 – 10 days

b) In case of Swatch 15 – 20 days

 

Avg Delivery Time of Competitor (Bulk Order)

a) In case of Shade no 5 – 8 days

b) In case of Swatch 10 – 15 days

 

Avg Delivery time of Vardhman (Lab Dip) 8 days

 

Avg Delivery Time of Competitor (Lab Dip) 5 – 6 days

 

Max Lead Time acceptable to Customer

Bulk - a) Shade no 5 – 7 days

b) Swatch 8 – 10 days

c) Lab Dip 7 – 10 days

Communication/Response level of Vardhman Salesman (Rating 1 to 10) 6

If lower than 6, reason & issues

 

Page 18: About Vardhman(1)

Communication/Response level of Competitor (Rating 1 to 10) 8

 

Salesman Knowledge (Rating 1 to 10) 7

If lower rthan 6, reason & where to improve

 

Back Office Support required/improvement Not good

  

Any other suggestion to improve services further

Please improve your services & delivery & good response required

COTTON COUNTY RETAIL LTD.

Name of Organisation Cotton County Retail Ltd.

Address Phase – 4 Focal Point, Ldh.

 

Page 19: About Vardhman(1)

 

Phone 93160 – 44004

Email [email protected]

Website www.cottoncounty.in

Contact Person Mr. Sandeep Sharma

No of machines – Sewing 500

No of machines – Embroidery 15

Total production capacity (Pcs/day) 5000

Buyers working for Cotton County Brand

 

Total thread purchase per month (In rs.) Rs. 5 k

 

% Share of thread mnfr's 100%

 

Avg Delivery time of Vardhman (Bulk order)

a) In case of Shade no 7 – 10 days

b) In case of Swatch

 

Avg Delivery Time of Competitor (Bulk Order) NA

a) In case of Shade no

b) In case of Swatch 

Avg Delivery time of Vardhman (Lab Dip) 5 - 6 days

 

Avg Delivery Time of Competitor (Lab Dip) NA

 

Max Lead Time acceptable to Customer

Bulk - a) Shade no 10 – 12 days

b) Swatch

c) Lab Dip

Communication/Response level of Vardhman Salesman (Rating 1 to 10) 10

If lower than 6, reason & issues

 

Communication/Response level of Competitor (Rating 1 to 10) NA

 

Salesman Knowledge (Rating 1 to 10) 10

Page 20: About Vardhman(1)

If lower rthan 6, reason & where to improve

 

Back Office Support required/improvement

Bit support required from back office. Seniors are not ready to meet if required.

  

Any other suggestion to improve services further Visit once in a month

NAHAR SPINNING MILLS LTD.

Name of Organisation Nahar Spinning Mills Ltd.

Address 373, Industrial Area – A, Ldh.

 

 

Page 21: About Vardhman(1)

Phone 5066288

Email [email protected]

Website www.owmnahar.in

Contact Person Mr. Sumeet

No of machines – Sewing 2000

No of machines – Embroidery 16

Total production capacity (Pcs/day) 30000

Buyers working for GAP, PVH, WARNACO etc.

 

Total thread purchase per month (In rs.)

 

% Share of thread mnfr's 60% - 70%

 

Avg Delivery time of Vardhman (Bulk order)

a) In case of Shade no 4 – 5 days

b) In case of Swatch 6 – 7 days

 

Avg Delivery Time of Competitor (Bulk Order)

a) In case of Shade no 3 – 4 days

b) In case of Swatch 4 – 5 days

 

Avg Delivery time of Vardhman (Lab Dip) 5 - 6 days

 

Avg Delivery Time of Competitor (Lab Dip) 4 days

 

Max Lead Time acceptable to Customer

Bulk - a) Shade no 3 days

b) Swatch 4 - 5 days

c) Lab Dip 3 days

Communication/Response level of Vardhman Salesman (Rating 1 to 10) 8

If lower than 6, reason & issues

 

Communication/Response level of Competitor (Rating 1 to 10) 8

 

Salesman Knowledge (Rating 1 to 10) 7

If lower rthan 6, reason & where to improve

Page 22: About Vardhman(1)

 

Back Office Support required/improvement

Every person requires a time to time training & same should be provide to them as it will definitely improves one’s ability to tackle the things on better way.

  

Any other suggestion to improve services further

Must cater the urgent orders on priority whether it is small or large. There are many examples of delays like the same occurred few days back for #117962 of OldNavy.

M/S LAKRA INDUSTRIES LTD.

Name of Organisation M/S Lakra Industries Ltd.

Address E – 200 – 201, Focal Point,

  Phase – 4, Ldh.

 

Phone 0161 – 4696964

Page 23: About Vardhman(1)

Email [email protected]

Website www.lakragroup.com

Contact Person Mr. Dinesh Lakra

No of machines – Sewing 250

No of machines – Embroidery 3*28 = 84 heads

Total production capacity (Pcs/day) 2000

Buyers working forAustin Reed, Indian Terrain, Global Exchange Aafes

 

Total thread purchase per month (In rs.)

 

% Share of thread mnfr's

 

Avg Delivery time of Vardhman (Bulk order)

a) In case of Shade no 3 – 4 days

b) In case of Swatch 10 – 11 days

 

Avg Delivery Time of Competitor (Bulk Order)

a) In case of Shade no 3 – 4 days

b) In case of Swatch 10 – 11 days

 

Avg Delivery time of Vardhman (Lab Dip) 7 - 8 days

 

Avg Delivery Time of Competitor (Lab Dip) 7 – 8 days

 

Max Lead Time acceptable to Customer

Bulk - a) Shade no 6 – 7 days

b) Swatch 8 days

c) Lab Dip 11 days

Communication/Response level of Vardhman Salesman (Rating 1 to 10) 8

If lower than 6, reason & issues

 

Communication/Response level of Competitor (Rating 1 to 10) 8

 

Salesman Knowledge (Rating 1 to 10) 10

If lower rthan 6, reason & where to improve

 

Page 24: About Vardhman(1)

Back Office Support required/improvement -

  

Any other suggestion to improve services further -

SUVIDHI WEAVERS LTD.

Name of Organisation Suvidhi Weavers Ltd.

Address C – 189/A, Phase VI, Focal Point,

  Ldh.

 

Phone 0161 – 2676235-236

Email [email protected]

Page 25: About Vardhman(1)

Website Under Process

Contact Person Mr. Gurdial Bhumbla

No of machines – Sewing 400

No of machines – Embroidery 6 machines. Total 80 heads

Total production capacity (Pcs/day) 5000

Buyers working for Proline Sponswear USA

 

Total thread purchase per month (In rs.) Rs. 1.25 lac

 

% Share of thread mnfr's 95%

 

Avg Delivery time of Vardhman (Bulk order)

a) In case of Shade no 3 – 4 days

b) In case of Swatch 7 – 8 days

 

Avg Delivery Time of Competitor (Bulk Order)

a) In case of Shade no 3 – 4 days

b) In case of Swatch 7 – 8 days

 

Avg Delivery time of Vardhman (Lab Dip) 2 - 3 days

 

Avg Delivery Time of Competitor (Lab Dip) 2 – 3 days

 

Max Lead Time acceptable to Customer

Bulk - a) Shade no 1 – 2 days

b) Swatch 3 – 4 days

c) Lab Dip 1 – 2 days

Communication/Response level of Vardhman Salesman (Rating 1 to 10) 8

If lower than 6, reason & issues

 

Communication/Response level of Competitor (Rating 1 to 10) 8

 

Salesman Knowledge (Rating 1 to 10) 9

If lower rthan 6, reason & where to improve

 

Back Office Support required/improvementNeeds to perform DMF Test before delivery

Page 26: About Vardhman(1)

  

Any other suggestion to improve services furtherFasts access of e-mails can improve service further.

SEL MANUFACTURERS

Name of Organisation SEL Manufacturers

Address 274, Dhandari Kalan, Ldh.

 

 

Phone 9787055535

Email [email protected]

Website www.selindia.in

Contact Person Mr. Gurpreet

Page 27: About Vardhman(1)

No of machines – Sewing Barudan & Juki

No of machines – Embroidery 100

Total production capacity (Pcs/day) 40 ton towel

Buyers working for Walmart, Avanti

 

Total thread purchase per month (In rs.) 20,000 connes per month

 

% Share of thread mnfr's 50%

 

Avg Delivery time of Vardhman (Bulk order)

a) In case of Shade no >10 days

b) In case of Swatch <10 days

 

Avg Delivery Time of Competitor (Bulk Order)

a) In case of Shade no 8 days (Madura)

b) In case of Swatch 

Avg Delivery time of Vardhman (Lab Dip) +10 days

 

Avg Delivery Time of Competitor (Lab Dip) -10 days

 

Max Lead Time acceptable to Customer

Bulk - a) Shade no 7 days

b) Swatch 7 days

c) Lab Dip 7 days

Communication/Response level of Vardhman Salesman (Rating 1 to 10) 8

If lower than 6, reason & issues

 

Communication/Response level of Competitor (Rating 1 to 10) 5

 

Salesman Knowledge (Rating 1 to 10) 8

If lower rthan 6, reason & where to improve

 

Back Office Support required/improvementDelivery lead time can be improved

  

Page 28: About Vardhman(1)

Any other suggestion to improve services furtherDelivery records are obvious but can be improved

TRIDENT

Name of Organisation Trident Group

Address Kitchlu Nagar Ludhiana

 

 

Phone 0161-5039999 / 9878997470

Email [email protected]

Website www.tridentindia.com

Contact Person R.C. Dugar

No of machines – Sewing

Page 29: About Vardhman(1)

No of machines – Embroidery

Total production capacity (Pcs/day)

Buyers working for

 

Total thread purchase per month (In rs.) Rs. 20 lacs

 

% Share of thread mnfr's 98%

 

Avg. Delivery time of Vardhman (Bulk order)

a) In case of Shade no 10 days

b) In case of Swatch 15 days

 

Avg. Delivery Time of Competitor (Bulk Order)

a) In case of Shade no 10 days

b) In case of Swatch 15 days

 

Avg. Delivery time of Vardhman (Lab Dip) 3 days

 

Avg. Delivery Time of Competitor (Lab Dip) 3 days

 

Max Lead Time acceptable to Customer

Bulk - a) Shade no 7 days

b) Swatch 10 days

c) Lab Dip 2 days

Communication/Response level of Vardhman Salesman (Rating 1 to 10) 9

If lower than 6, reason & issues

 

Communication/Response level of Competitor (Rating 1 to 10) 9

 

Salesman Knowledge (Rating 1 to 10) 10

If lower than 6, reason & where to improve

 

Back Office Support required/improvement All is well

  Any other suggestion to improve services further We have always treated

Vardhman

Page 30: About Vardhman(1)

as our business associates & get all the services asked by us on time.

Page 31: About Vardhman(1)
Page 32: About Vardhman(1)

1) Average delivery time of Vardhman & competitor in case of shade no.?

Venus G

armen

ts

Neva G

armen

t Ltd.

Malwa I

ndustries

Ltd.

M/s Nag

esh Knitw

ear

Triden

t Gro

up

SEL M

anufac

turers

Suvid

hi Wea

vers

Eveli

ne Inter

national

Cotton County Reta

il Ltd.

Nahar

Spinning M

ill

M/S Lak

ra Ind. Lt

d.0

2

4

6

8

10

12

VardhmanCompetitor

2) Average delivery time of Vardhman & competitor in case of swatch no.?

Venus G

armen

ts

Neva G

armen

t Ltd.

Malwa I

ndustries

Ltd.

M/s Nag

esh Knitw

ear

Triden

t Gro

up

SEL M

anufac

turers

Suvid

hi Wea

vers

Eveli

ne Inter

national

Cotton County Reta

il Ltd.

Nahar

Spinning M

ill

M/S Lak

ra Ind. Lt

d.02468

101214161820

VardhmanCompetitor

Customers

No. of D

ays

Page 33: About Vardhman(1)

3) Average delivery time of Vardhman & competitor in case of Lab Dip?

Venus G

armen

ts

Neva G

armen

t Ltd.

Malwa I

ndustries

Ltd.

M/s Nag

esh Knitw

ear

Triden

t Gro

up

SEL M

anufac

turers

Suvid

hi Wea

vers

Eveli

ne Inter

national

Cotton County Reta

il Ltd.

Nahar

Spinning M

ill

M/S Lak

ra Ind. Lt

d.0

2

4

6

8

10

12

VardhmanCompetitor

4) Maximum lead time acceptable to customer in case of shade no, swatch & lab dip?

Venus G

armen

ts

Neva G

armen

t Ltd.

Malwa I

ndustries

Ltd.

M/s Nag

esh Knitw

ear

Triden

t Gro

up

SEL M

anufac

turers

Suvid

hi Wea

vers

Eveli

ne Inter

national

Cotton County Reta

il Ltd.

Nahar

Spinning M

ill

M/S Lak

ra Ind. Lt

d.0

2

4

6

8

10

12

Shade NoSwatchLab Dip

Page 34: About Vardhman(1)

5) Communication/Response level of Vardhman salesman & competitor’s salesman?

Venus G

armen

ts

Neva G

armen

t Ltd.

Malwa I

ndustries

Ltd.

M/s Nag

esh Knitw

ear

Triden

t Gro

up

SEL M

anufac

turers

Suvid

hi Wea

vers

Eveli

ne Inter

national

Cotton County Reta

il Ltd.

Nahar

Spinning M

ill

M/S Lak

ra Ind. Lt

d.0

2

4

6

8

10

12

VardhmanCompetitor

6) Salesman knowledge of Vardhman?

Venus G

armen

ts

Neva G

armen

t Ltd.

Malwa I

ndustries

Ltd.

M/s Nag

esh Knitw

ear

Triden

t Gro

up

SEL M

anufac

turers

Suvid

hi Wea

vers

Eveli

ne Inter

national

Cotton County Reta

il Ltd.

Nahar

Spinning M

ill

M/S Lak

ra Ind. Lt

d.0

2

4

6

8

10

12

Vardhman

Vardhman

Customers