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BPO / KPO & Technology Services
Envirta Informatica Pvt.Ltd.
About ENVIRTAEnvirta is a India based company.
Headquarters are in Kolkata, West Bengal.
Envirta Informatica Pvt.Ltd. is a wholly owned subsidiary of the India Corporation.
Trusted, vendor -neutral and value-based, end-to-end Indian IT Infrastructure solution partner with pan India hinterland reach for both government and corporate enterprises.
Offers end-to-end solutions to meet IT needs of customers
Envirta is a expertise founded company.
Our Key Strengths'
We have committed and highly qualified professionals to support
your requirements in the remotest possible region of India
We have years of experience in managing complete IT infrastructure for large and diverse client base from telecom, BFSI, Government and BPO
& IT/ITES sectors
Its management team has over 7 years of combined call centre
experience
Growing more than 7.5% quarter per quarter
Service OfferingsSystem
Integration
Non-Voice (KPO)
Inbound &
Outbound Call
Centre (BPO)
Managed Network
& IT Services
Domain Hosting
& Training Services
End-to-end IT Infrastructure Service PortfolioPr
ofes
sion
al S
ervi
ces
Man
aged
Ser
vice
s
Client Side Computing
Lifecycle Services SaaS Asset Planning
and Management
Remote Desktop Management
FMS IT Helpdesk
Management Thin Client
Deployment & Installation
Enterprise Computing
Server Optimization
Virtualization Services
Data Center Consolidation
Storage Lifecycle Management
Data Center Design & Build
Server Storage(SAN/
NAS) OS & Database
Administration Data Center
Services
Network Services
Network Planning & Designing
Performance Assessment
Unified Communications Strategy
WAN/LAN VPN VoIP IP Telephony Wireless Remote Network
Monitoring & Management
Messaging Services
Unified Communications
Tele-presence
Infrastructure Security
Network Planning & Designing
Performance Assessment
Unified Communications Strategy
Firewall Management
IDS/IPS Unified Threat
Management Log Management Identity
Management Antivirus/ Anti Spam
Customer Support
Improve Customer Satisfaction and Decrease CostsCustomer support is a key differentiator in the fast paced customer service industry. Today, Customers want more than just service. They want quick resolution to problems and an enhanced support experience. In order to cater to growing number of tech-savvy users, you need to provide support through customer-preferred modes of communication.
Effective Inbound Voice SupportAt Envirta, we understand the importance of each customer interaction and effective problem resolution. We enhance customer experience from first contact to final resolution by serving customers through prompt, accurate and complete responses. Our operations leverage a full range of contact center technologies, such as client/media interactions, data management and analysis, infrastructure and security, including automated solutions, such as IVR and automatic email handling, to facilitate differentiated customer contact handling.
Technical Support
Envirta understands the importance of delivering cost-effective, world-class technical support.
Envirta technical support is an easy and efficient way for our customers to maximize their technology investments.
We offer a full range of technical support, from tier-1 handling of simple and common issues to multi-tier support applications, employing seasoned technical experts to address the complex issues. From end-of-life support to complex technical support, our customers are realizing increased ROI and customer experience.
Consistent customer management across different product lines and technologies
Interactive Voice Response
Streamlining Voice and IVR Technology Voice communication remains one of the most effective channels for contact center and business process outsourcing. Envirta offers sophisticated voice technologies and application tools such as Interactive Voice Response (IVR) and voice management system to minimize hold time while helping you increase first call resolution by 50%.
Latest Advanced TechnologyOur IVR solution provides consistent and accurate responses, matched with reliable 24X7 service, to help increase customer satisfaction and lower call handle time. With advanced voice-to-text and speech recognition feature, Envirta's IVR solution enables clients to automate a greater number of transactions and processes, thereby significantly reducing costs. Reduce Hold Times and Increase Customer Satisfaction No-Hold Web Callback customer support solution reduces hold times and enables customers to schedule a callback according to their preferred time. Customers can provide additional comments regarding the proposed call in the request. This results in significant reduction in the average hold times thereby ensuring greater customer satisfaction.
Your BenefitsBuild customer loyalty and increase customer satisfaction with quick, accurate and personalized communications Reduce hold time and enhance agent efficiency with fast and easy access to all data on just one screen Quickly resolve customer issues with integrated advanced speech recognition technology with speech-to-text functionality.
Chat and Web Self Service
Immediate Satisfaction and Accurate Results
Envirta's chat and web Self Service platform leverages the power of customer data and customer behavior analysis to improve the customer experience. Web Self Service provides consistent and accurate responses to customers in real time, ensuring higher customer satisfaction. An integrated, indexed knowledgebase guides customers through the entire process—from a specific search to the final transaction. At any point of time, the interaction can be picked up by a live agent, based on the complexity of the transaction or information requested. Web Self Service provides an instant resolution to customer issues, generates more sales and lowers overall support costs.
Your Benefits
Real-time monitoring of agent sessionsIncrease online sales through real-time up- and cross-sell opportunitiesReduce costs through immediate response delivery
Inbound Call Center Services
• Order Hotlines
• Customer service
• Support lines
• Handling call overflow
Outbound Call Center Services• Verification calls• Collections• Lead generation and sales support• Assessment of demand• Collection of useful information and arranging
appointments for the sales force• Market research• Customer satisfaction surveys
Non Voice Services
Web services• Chat• Email
Programming services• Web based programming• PHP programming• Custom applications
Quality
• Quality evaluation of agents• Live monitoring• 100% call recording• Team leader to agent ratio 1:5• Daily agent feedback• Process transition manager• Specified account manager• Defined escalation procedures
Experience’s
• Amiga Computers (Chat & Technical Customer Service)• Blue Chip Technologies (Chat & Voice Customer Service)
• Voice Trades Corporation (Calling Card)• Ameriteck (Web-Development)
• Vaya Mobile (Mobile Tariffs Sale)• World Pacific (Mobile & Landline Sale)
& many more....
Inbound:-
IVR & Backened:-
Outbound:-
What we guarantee to our customers?
24/7 operational monitoring
Single window that caters to all IT infrastructure needs
SLA based service management
Reduced operational & maintenance cost
Secure and timely, fast services and support
Future Perfect – A journey into career development
16
Our associations ensure the predetermined industry standards
What is Future Perfect?Envirta Future Perfect is all set with crafted courses, to upgrade the skills of human resources in the IT industry, in the areas:
Servers, Hardware, Networking, Red Hat Linux and allied Technology
The vision is to “Train BPO & IT Human Resources for the requirements of today and projected needs of tomorrow.”
Our Purpose
Our main purpose is to provide you quality & effective services at good rates. And Help your business grow.
Visit at: www.envirtagroup.com