ABOUT ENETEL SOLUTIONS

Enetel Solutions is a software development and system integration company which operates

within Roaming Solutions group of companies.

Our focus on one side is in Telco, Financial and Transportation verticals, where we have a long

lasting experience in development, implementation, integration as well as operation and

maintenance of complex information systems. On the other side we are focused on inhouse

software development. We have developed and delivered large number of software solutions

based on customers’ requests and have several software products of our own.

We are developing state-of-the-art IT products and constantly striving towards innovation and

creativity. Our success comes not only from our consultancy and technical expertise, but also

from our customer-focused engagement style.

We belive in a teamwork and continuous development and education of our employees.

Innovation, determination, customer focus are the values we are commited to. We offer a

valuable support to an improvement of our clients’ business operations through modern, holystic

software solutions, consulting and optimization of business processes.

Our determination is to use our expertise and develop outstanding

software solutions for our clients and improve their business.

LINES OF BUSINESS

Our vision is streamlined into two main lines of business

Partners’ Products Integration and Development

We are teaming up with the leading global software vendors to bring to our clients the best in class software solutions in

areas of Billing and Charging, Job Management, Business Processes Automation, VAS Consolidation, Networks Design,

ERP, Data Analytics and Business Intelligence. We are the experts in fast and high quality development of customized

software products that meet demands of our client.

Software Development

Enetel Solutions portfolio consists of wide range of in house developed software products in Telco, Financial,

Transportation and Public sector, fully integrated in a complex and high-reliability enterprise solutions of our partners. Each

step from planning to delivery is made through proven practices, with goal to deliver software tailored to customers’

requirements. Whether project based engagement or software development outsource model is chosen, customers can

rely on fast and satisfactory product delivery. Our commitment to our customers is always to deliver what we promise.

Our experience, expertise and end-to-end approach to software development and systems integration, help our clients to:

• Consolidate their IT systems and improve efficiency

• Transform IT environment without disrupting customers daily processes

• Increase the level of automation

• Simplify the introduction of new services and technologies

AREAS OF EXPERTIZE

BSS/CRM domains

• Prepaid, postpaid, convergent billing

• Telco product catalogue

• Customer Care solutions

• Customer experience analytics

• Provisioning

• Mediation

• Integration, migration and operations services

VAS domain

• SMSC/MMSC/VMS/USSD GW consolidation

• M-Commerce (electronic and mobile payments)

• Non-card payment solution

• Service Delivery Platform

AREAS OF EXPERTIZE

SAP technologies domain

• SAP Partner Centre of Expertise (PCoE)

• SAP ERP (FI, CO, MM, SD, WMS) implementation

• SAP BOBJ implementation

• SAP Afaria Mobile Device Management

• SAP HANA

In-house software development domain

• Performance Monitoring solution

• E-Commerce solutions

• Georeferenced Business Intelligence solution

• Passenger Information System

• Web development

• Mobile apps development

• Social Networking platforms

TECHNOLOGY PROFICIENCIES

Our software development team has strong expertise in following segments of software development:

Software development

technologies

Server side development

• Java (Spring, Hibernate, Tapestry)

• PHP (Laravel, Zend, CodeIgniter)

• NodeJS (Meteor, ExpressJS)

Mobile development

• Android SDK

• Objective C

Client side development

• JavaScript (Angular, jQuery,

Bootstrap)

• HTML5

• CSS3

Databases

Relational databases

• Oracle

• MySQL Server

• MySQL Cluster

• MSSQL Server

• PostgresSQL

NoSQL databases

• MongoDB

• Memcache

• Redis

• CouchDB

Frameworks, libraries and

techniques

• Spring

• Hibernate

• Tapestry

• Laravel

• Zend Framework

• Codelgniter

• Angular

• jQuery

• Bootstrap

• Ajax

• SOAP, RPC

• Jasper Reports

• BIRT Reports

• Google Maps API

• Activity Workflow

Development projects typically depend on input from a slew of team members –

management, designers, marketing, and our clients.

Consolidating feedback from a multitude of sources is no simple task, let alone

coordinating tasks among half a dozen team members and ensuring projects are

on-schedule for delivery.

We treat our collaboration tools as critical, and that is why we chose Atlassian

application suite which is recognized as de-facto industry standard collaboration

tools by both startups and large enterprise multinational corporations alike.

SOFTWARE DEVELOPMENT & COLLABORATION

TOOLS

Plan, track and support tools Collaborate & Chat Code, build & ship

• JIRA Software

• JIRA Service Desk

• Confluence

• HipChat

• Bitbucket

• Bamboo

Software development requires a well thought out plan to guide the process through the early stages of creation

to the end stages of user acceptance and maintenance.

Our clients often ask us:

“What is the better approach to the Software Development - Waterfall or an Agile methodology?”

To give that answer:

• we shall share our domain expertise in shaping the product in accordance to market trends

• our business analysts will help you to pin down needed functional requirements

• then our delivery managers we’ll help you choose appropriate development process for your concrete case

• Waterfall methodology • Great for projects with fixed scope and very detailed requirements

• No need to change the scope during project execution

• Very good for incremental upgrades or redesigns

• Agile methodology • Huge flexibility for change in scope

• Excellent choice for project where requirements are not fully defined or known yet

• Great for startups and industries with rapid development or changing standards

• Frequent releases provide much better understanding of market demands

SOFTWARE DEVELOPMENT METHODOLOGY

MAIN PARTNERSHIPS ERICSSON

Enetel Solutions provides continuous implementation, custom software

development and operations services, integration with CRM and

provisioning systems on billing and charging systems of Ericsson and

represents Ericsson regional partner for billing and charging systems.

Enetel Solutions was actively included in implementation and delivery of a

number of customizations on Ericsson BSCS IX3 and iX R2 billing

platforms. Our developers and system engineers were involved on-site in

implementation, migration, test and operation and maintenance of Ericsson

BSCS billing platforms.

Within the scope of these projects we are fully responsible for business

analysis, functional specification, solution design, solution architecture, UAT

and documentation.

We were responsible for delivery of number of customizations for Ericsson

Charging System.

MAIN PARTNERSHIPS AUTOMIC

Enetel Solutions uses ONE Automation solution from Automic to automate

every aspect of our customer’s business - processes, applications and

infrastructure - to eliminate errors, ensure compliance, reduce costs and

maintain services while providing a full dashboard with real-time updates. By

taking away the stress of the everyday jobs management, our customers can

focus on innovating, and in the same time achieve the required levels of cost

containment, business agility and innovation through business automation

strategy.

ONE Automation solution by Automic, embodies the trend toward IT process

automation convergence to cover the full spectrum of today’s automation

needs more than any other vendor’s solution. Enetel Solutions is an

exclusive partner of Automic for the region of South East Europe.

By implementing ONE Automation solution, one of our CSP customer

decreased the bill cycle time, and reduced the number of processing errors

within the billing process significantly.

MAIN PARTNERSHIPS ENGHOUSE NETWORKS

Our partner Enghouse Networks delivers comprehensive IT solutions for next

generation telco network operators who include broadband wireless/mobile

service providers, cable MSO, fiber to the home suppliers, wholesale,

local/international carriers and enterprise business telecommunications

providers.

Enetel Solutions deploys Enghouse Networks software solutions to enable

new revenue opportunities, enhance inter-departmental processes, deliver

critical business intelligence, and save considerable costs for our customers.

Enetel Solutions partnership with Enghouse Networks is bringing the decades

of experience, an innovation culture, and dedicated support staff to our CSP

customers.

Enetel Solutions and Enghouse Networks are the strategic partners for

growth.

MAIN PARTNERSHIPS SAP

Enetel Solutions is the official Value Added Partner of SAP. By combining SAP products for

the corporate governance we attained the Power Of Innovation.

Within the SAP portfolio Enetel Solutions is specialized for the following areas:

• ERP – Supports critical business processes, such as finance (FI), controlling (CO),

material management (MM), sales and distribution (SD), and other essential corporate

functions.

• Analytics – Business intelligence (BI) helps users to make fact-based decisions with

enterprise business intelligence solutions that enable users to engage with all their data,

on any device, across any platform.

• Mobile – Mobile solutions from SAP offer the foundation for enterprise mobility and

integration with the core enterprise applications of its customers.

• HANA – SAP Business Suite is also available powered by SAP HANA as its business

suite that captures and analyses data in real time on a single in-memory platform.

MAIN PARTNERSHIPS BETA SYSTEMS

Beta Systems is a leading provider of IAM solutions designed for

companies and industries that process large volumes of data. Their highly

scalable products deliver proven IGA modules for application in the

complex, heterogeneous IT environments of mid-sized businesses and

large corporations.

With our partner, we implement identity governance and administration

(IGA) solutions that address the needs of mid-sized and large companies

across all industries and make sure our customers reliably protect their

data and meet the various applicable legal provisions.

Already implemented at high ranking FSI companies in Serbia, these

solutions secure handling of corporate data, significantly reducing

operating costs and lowering the risk associated with data access.

MAIN PARTNERSHIPS ATLASSIAN EXPERTS

We are part of Atlassian Experts network, providing consulting,

installation and custom development services around JIRA

products. With practical knowledge of utilizing JIRA solutions and

strong development team, our goal is to build functional and simple

to use solutions which bring productivity of our customers to the

highest level.

Products we are covering include:

• JIRA Project and Issue Tracking

• JIRA Service Desk

• HipChat Online Collaboration

• Confluence Document Collaboration

• BitBucket Code Management

• Bamboo Continuous Integration, Release Management

MAIN PARTNERSHIPS SYMANTEC

Symantec enables customers to protect, manage and control

information, infrastructure and processes across physical and virtual

platforms. Their innovative solutions secure information against risk,

independently of the environment and information location.

Enetel Solutions, as Symantec partner, offers the leading security,

information management and data loss prevention solutions. By

doing so, Enetel Solutions efficiently secures corporate data and

significantly reduce the risk of data loss which address the needs of

our customers, regardless of size or industry.

MAIN PARTNERSHIPS MICROSOFT

Microsoft is one of the leading vendors of Customer Relationship

Management (CRM) software solutions on the global market. As a

Microsoft Dynamics Partner, Enetel Solutions delivers tailored

CRM business solutions to fulfil unique clients’ needs.

By implementing Microsoft Dynamics CRM solution, Enetel

Solutions enables clients enables clients to improve their business

processes and quality of service, reduce operating costs and

achieve business objectives, while putting the focus on their

customers.

ICT PERFORMANCE MANAGEMENT SOLUTION Network Performance Management:

• Based on adaptive SW

• Independent of the HW environment

• Implementation which doesn’t require additional ICT infrastructure

investment

Our managed services offering:

• Base/advanced services with different support levels (audit, evaluation,

consolidation, monitoring, reporting, maintenance, planning and ICT

infrastructure design)

• Services adapted to your real needs, tailor-made solution

• SLA contract with precisely defined responsibility matrix

Your benefits:

• Reducing operating costs, increasing productivity, company focus goes

back to the core business, mitigating risk of the IT infrastructure and highly

complex applications maintenance process, company retains control over

all relevant processes

ICT PERFORMANCE MANAGEMENT SOLUTION Implementation Lifecycle

PHASE 1 - ICT Audit and estimation

• Overview, documentation and evaluation of the existing ICT infrastructure

PHASE 2 – ICT infrastructure consolidation

• Correction of the identified problems in the existing ICT infrastructure

PHASE 3 – Performance monitoring

• Performance monitoring and report creation

PHASE 4 – IT support

• Support in resolving incidents and problems

PHASE 5 – ICT infrastructure maintenance

• Management and maintenance of the entire customer’s ICT infrastructure

PHASE 6 – Planning and infrastructure design

• Service of the complete planning and development of the ICT infrastructure

GEO-REFERENCED BUSINESS INTELIGENCE

SOLUTION

GEOTELEMARK is web application which represents integrated solution for

business support. Users from different departments can access relevant geo-

referenced data and generate reports.

The intuitive power of geo-referenced data, combined with analytical power,

provides opportunities that may not be detected in tabular data alone and can

help in providing competitive edge.

GEOTELEMARK provides real-time location based information in order to

enhance workflows and improve decision making:

• Customer analysis and profiling

• Sales force planning and optimization

• Territory coverage analysis

• Availability analysis

• Asset overview

• Direct marketing improvement

• Management reporting improvement

GEO-REFERENCED BUSINESS INTELIGENCE

SOLUTION

Functionalities

• Cartographic web portal for viewing and analysing business data

• Interactive smart map for displaying automatically the relevant information

• Zoom and filter into your data

• Intuitive navigation

• Meta-information display

• Smart Legend

• Optimize visualization of multiple geographic objects by aggregate them.

• Target directly customers and prospects

• Seamless data import (CRM, GIS, BI, Data Bases, Personal Data Import)

Our IMPOQO platform ensures future proof solution providing best-of-breed

customer experience to drive your customer acquision, ARPU and sales:

• Advanced search & filtering

• Deep product catagolisation

• Product lists (bestseller, last item, best deal)

• Connected items promotions, bundle offers

• Promotional services (new, sale, happy hour/ timer)

• Omni-channel pristup

• Personalized look-and-feel

• User profiles and order managemets

• Newsletters, wish lists, shares & likes

• Online Loyalty Program, Integration with loyalty program

• Search engine optimisation (SEO)

• Integration with banks

• Customer care & ticketing system

• Product management (product parameterization)

• Analytics & customized reports

Service Focus

Social Proof

Big Data Analytics

Mobile First

Customer Experience

IMPOQO E-COMMERCE PLATFORM

IMPOQO E-COMMERCE PLATFORM

Web & Moble web

Mobile Apps

Omni-channel approach

IMPOQO E-COMMERCE ANALYTICS Analytic tools

Consolidating data streams through IMPOQO enables a

holistic view on a customer. IMPOQO analytic tools

provide real-time business insight and informed decision-

making, which allows clients’ enterprises to scale, grow

and innovate with ease.

PASSENGER INFORMATION SYSTEM Information handling:

In order to provide accurate information to passengers, at each

moment station personnel need to have information about:

• Train schedules

• The stations served by specific train

• Platform usage

• Time of arrival/departure

Solution:

• Integration with Bosch audio controller

• Integration with AlfaNum text-to-speech module

• Web socket push notification for information displays

All information has to be UP TO DATE and ACCURATE

PASSENGER INFORMATION SYSTEM

Content integration:

- Notifications integration

- Schedule management

Integrated

information

delivery

Planned/actual train

schedule

Visual notifications

Audio notifications

Information used:

- Time of arrival and departure

- Delays

- Pass by time

- Platform number

- Basic train information

PASSENGER INFORMATION

SYSTEM

PASSENGER INFORMATION SYSTEM Functionalities:

• Audio and video notifications

• Automatically generated notifications

• Manually generated notifications

• Immediate transmission

• Delayed transmission

• Multi language system

• Centralized information system for entire

railway organization

• Defined notification areas

• Log management

• System failure notifications etc.

Arrivals information display

ISO CERTIFICATION

ISO 9001:2008

Enetel Solutions has implemented

and maintains Quality Management

System which fulfils the requirements

for the following standard: ISO

9001:2008

ISO 27001

Enetel Solutions has implemented

Information Security Management

System which fulfils the requirements

for the following standard: ISO 27001

OUR TEAM