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ABHISHEK GROVER 26, Jago Court, Newbury, Berks, UK RG14 7DX +44-7752211070 / +44-7459185403
[email protected] https://www.linkedin.com/in/abhishek-grover-baa9087
Highly Potential Financial Services professional with 11+ years of work expertise in Mortgage, Loan Asset Sales, Loan collections and Loan settlement currently look for a new job role in a similar role / field /
industry. I am a highly organized and efficient individual, whose thorough and precise approach to the job has helped business gain new heights. I am a strong team player but have also worked as an
individual to achieve targeted goals on many occasions. I love meeting people and building a good rapport with clients / customers by providing unparalleled levels of service and convenience comes to
me naturally.
Key Skills and Highlights Achieved my targeted goals by Strategic planning and generating a healthy pipeline, effective team management and time management, system expertise and data analysis, perseverance and consistency Worked in Debt Collections in three different Organizations, handled different products (assets) My experience as a Collection Manager helped me excel my skills of Negotiations, Problem Solving and Data analysis (MIS) along with the Credit risk associated My product knowledge and experience as a Sales Manager helped me excel in Sales management, Pipeline Management, Relationship Management, Customer Service and Product Knowledge. Proficiency in all areas of Microsoft Office, including Outlook, Access, Excel, Word and PowerPoint Excellent communication skills, both written and verbal Knowledge of Banking software and applications
Employment History – Achievements and ResponsibilitiesSales Manager – Home Loans / Mortgage with HDFC Bank(Sep. ’13 – Dec. ’15) Converted and closed biggest mortgage deal in the location single handedly. Increased the business of the territory by 33% in under a year and set new benchmarks for self and territory. Took on a substantially larger territory within 6 months in the new job role Delivered consistent Mortgage business of £ 1.60 million (approx.) a month with an average of 24 cases with more than 85% sanction rate and similar disbursement rate Effectively achieved Insurance cross sale targets with a penetration of 25% Effectively managing customer sales cycle from sales prospecting to closure Managing a team of sales executive and handling channels to ensure an effective distribution. Conceptualizing and implementing sales promotional strategies as a part of brand building and market development effort in Corporate as well as Channels. Spearheaded the Customer Lead Management System & Customer Relationship Management (CRM) for the team by monitoring timely lead updating and analyzing various facets of lead quality to improve lead inflow. Presentations of products(s) and services to stakeholders in corporates SPOC for HNI customers and senior management of corporates Planned and executed events and activities for corporates and markets Delivered a great customer experience by acting as SPOC and managing issues and problems faced and raised by customers. Acquired technical and professional knowledge including security and collateral requirements by attending educational workshops; establishing personal networks contributing to team effort by accomplishing related results as needed Developed a healthy relationship with peers from Credit, Technical, Legal and Operations for sanctioning and disbursement to ensure smooth processing of loan applications Directly catered to High Net Worth clients and ensure smooth deliverance Em-paneled new third party vendors (Direct Sales Agencies) to increase the businessManager - Collections with HDFC Bank
(Aug. ’08 – Sep. ’13) Became the First Point Representative for the team of Collection Managers (responsible for more than 50% of recovery for the entire Unsecured Team in the location) Took additional responsibility of allocation of written off portfolios to the collection managers and external vendors of the entire location by gauging their caliber and considering their potential in different territories Managing one of the crucial portfolios with 1800+ high vintage written off (365+ DPD) accounts every month. Managing 6 teams comprising of more than 30 field and office executives under 2 different external vendors – biggest in the location Hiring and management of Field Collection Agencies as per demographic requirements Promoted from Deputy Manager to Manager in June 2011 Delivered a great customer experience by acting as SPOC and managing issues and problems faced and raised by customers.
Assistant Manager – Collections with HSBC(July ‘07 – Aug. ’08) Hiring Field Collection Agencies and setting up team and infrastructure Managing corporate field Collection agencies / external vendor Execute group training programs and counsel suitable course for differential training needs Govern and initiate ways of lowering the outstanding debts & debt collection period Training new recruits/frontline staff on the job to handle customer service with adequate product knowledge Instigate actions that overturn flow cases to prevent bucket inflation
Senior Executive - Collections with GE Money(February 2006 – July 2007) Managing corporate field Collection agencies / external vendor Implement collection training programs available; recommend appropriate programs for differential training needs Conceptualizing & implementing effective measures for lowering the outstanding debts & debt collection period Pro-actively stabilize and reverse flow cases to prevent bucket inflation and maintain a consistent resolution
Team Leader – Field Service Executives with NDPL – Electricity supplier(November 2004 – February 2006) Slashed the work duration of a mundane but important task by 75%, saving more than 2 hours each day and ensuring the outcome was even better. Promoted from Executive to Team Leader within 8 months in my first job One of the selected few to become Member of team responsible for the launch of the first Pre-paid Electricity Meter in Asia. Designed the modules of a better and user friendly application specific to the department / organization Co-ordination, Control & Monitoring a team of 32 Field Service Executives (FSEs) Updated Daily field activities status & FSE MIS Imparted training to newly recruited FSEs Became the single point of Contact between the Call center and my department Single-handedly taking care of the external communications of the department
Academic Qualifications: Bachelor’s of Science – Mathematical Science Degree with Majors in Computer Sciences, Mathematics & Operations Research / Quantitative analysis (2001—2004)ABHISHEK GROVER +44-7459185403 [email protected]
