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Communication Minister Stephen Conroy and Human Services 1
October 2012 Page 1 of 5
This letter is public. If you know Telstra, Widebandnetworks or
Mr. Conroy, please point them here.
Gary Looney (191, Menindee. NSW. 2879. Australia)
A letter to Mr. Stephen Conroy*
In a phone conference with members of your department the offer
was made to connect a satellite
Internet system under The Australian Broadband Guarantee. I
accepted the offer as an alternative to
my suggestion. I connected with Widebandnetworks, ABG Customer
ID: 552214
Filling out the direct debt and installation application, I
specified the Ground Mount Pole Installation.
Unfortunately the service quality was far less than reliable for
a service said to be worth $110pm.I had frequent drops in
connection and no connection even when a storm was barely visible
on horizon.
IE: Communication was generally unreliable and non-existent
preceding storms or resulting emergency.
As this system was provided by Government I resisted touching it
and voiding warrantee.
Customers on Whirlpool Widebandnetworks forum told me of no or
few problems with rain or service.
Widebandnetworks insisted there was nothing wrong with the
installation although not agreeing to a
physical inspection and denying its necessity. Heated
disagreement with Widebandnetworks about what
service I was receiving for $110pm lead to my disconnection and
release of service, given the
combination of cost and service quality presumed, I have not
made the transfer.
After disconnection from Widebandnetworks internet I decided to
self install a satellite dish and
receiver for the free SBS and ABC, Optus D1 satellite TV
reception.
I found my self installed TV dish suffered the same reception
issues as the Widebandnetworks internet.
The pole mount TV satellite dish in the same clay soil needed to
be lifted at the front after each wet/dry
cycle from rain; the clay expands around the ground mount then
shrinks away, loosening its hold until
the next predominantly north winds and rain push to lock in a
new position, my new TV dish is not
concreted, but because it is not critical or over important I
can live with tapping dirt in front of the pole
when required to fix reception.
I have just pulled down the Widebandnetworks satellite dish
installation to find I could move the pole by
hand, it was held by about one 20kg premixed bag of set concrete
at the top, below there was about
half a 20kg bag of un-wetted premix cement and dirt which I
scooped out by hand and trowel.The pole mounted 1.3 metre high
ipstar dish is a heavy imbalanced weight of surface area to
wind.
An installation, meeting industry standards with required
concrete would not suffer the problem.
The following pages have photos of the installation quality
found. Use this as positive for experience.
I would like a satellite internet installation to industry
standards that works and an apology!
Why? Because Telstra, Government and Widebandnetworks have
effectively screwed me over.
Whilst I was ill and in pain Human Services removed my health
care, Centrelink falsely penalised me
claiming I could not be contacted in an attempt to force the
purchase of a Telstra phone.
I have since been given assurance from Centerlink that I would
not be pressured to connect a phone, or
use someone elsesin order to meet Centerlink requirements.
In an appointment of August 2nd my Employment Service Provider
stated I will have a phone in the 30
days before my next appointment. I explained having a $530 power
bill owing to which I was told these
appointments wont be held after the next, without a phone. So
you will need to have a phone by then!
Mr. StephenConroy*,
Communication is a right and obligation to share knowledge for
equality, not a tool for oppression.
Remove Human Services disadvantage penalties by returning my
right to product as described for price.
Give back my right to a functional Internet communications
system. Stop the inhuman acts.
7/30/2019 ABG Satellite Dish Installation Dec 2008
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Communication Minister Stephen Conroy and Human Services 1
October 2012 Page 5 of 5
This letter is public. If you know Telstra, Widebandnetworks or
Mr. Conroy, please point them here.
Gary Looney (191, Menindee. NSW. 2879. Australia)
Please read the Hansard of my speech to the JOINT COMMITTEE ON
THE NATIONAL BROADBAND
NETWORK Wednesday, 27 July 2011 in Broken Hill, NSW, 2880
Communication is a right and obligation to share knowledge for
equality, not a tool for oppression.
Remove Human Services disadvantage penalties by returning my
right to product as described for price.
Give back my right to a functional Internet communications
system. Stop the inhuman acts.
The installation cable measures 25 meters. I will require 5
meters.
I would like a satellite internet installation to industry
standards that works and an apology!
I have the right to refuse dysfunctional service from a paid
private company.
Would you pay $110 each month for a service not received?
Would the Government receive such service and operate? I do not
think so.I maintain the right to refuse Telstra thuggery and
unconscionable business dealings.
Please send a qualified competent installer; prove the
Government can get something right.
Freedom of speech has no value if unheard, but more so it is
silenced.
Gary Looney. (Box 191, Menindee. NSW. 2879)
