ABDUL RAHEEM14th Nov 1984, KSA

Address: Olaya Talatheen StRiyadh

Mobile: +966 53 0455 356E-mail: Raheem690@gmail.com

LinkedIn: Mohammed Abdul Raheem

A hard working IT Team Leader with over 7 years of experience who performs and delegates all his multiple duties in a respectful and professional manner. A superb coach, mentor and supervisor who has a long track record of executing his principle responsibilities. Apart from his ability to effectively lead a team, he can also motivate staff to do better, make sound decisions and work with managers and staff at all levels of responsibility. As a superb communicator he is able to think, communicate and present information effectively to people from all social backgrounds.

ACADEMIC BACKGROUND

Computer Science Engineering (B-Tech) Jawaharlal Nehru Technology University (INDIA) Year completed - 2008

CERTIFICATIONS

Oracle DBA 10g Year completed 2009 OraclePAR PixelPoint certified professional (PPCP) Year completed 2011 PAR Tech. PAR PixelPoint enterprise professional (PPCEP) Year completed 2014 PAR Tech.

EMPLOYEMENT DETAILS

FAMA Technologies KSAJob Title: Team Lead POS Solutions Dept.

10th May 2014 to current

Establishes project definition and documentation; ensuring successful completion while maintaining the quality, change control and risk management processes.

Preparing a detailed projects plan covering scope of work, activities, milestones, deliverables and time plan for each project she/he is managing.

Responsible for highly complex / visible pre-sales and/or post-sales support of company products/systems. Provides advanced-level technical support to complex sales presentations and product demonstrations. Conduct project/phase kick-off meetings to communicate individual roles and project expectations and ensure

that all project team members are aligned on the goal of the project and the tasks for each member. Maintain document control, database management, track project activities and team communication. Communicates and discusses set project plan with the team involved in the project to ensure responsibilities

and authorities are well defined and understood, and takes appropriate action where team performance deviates from agreed tolerances.

Coordinate with other departments and teams to ensure full alignment of projects and keep up to date with different initiatives taking place

Allocating daily jobs and workloads.

Training new team members. Acting as a resource for other staff members. Managing team performance and progress. Enforcing all company approved policies and procedures. Constantly looking for ways to improve processes. Monitoring the performance of junior staff. Completing team-related paperwork. Implementing new initiatives and making sure all staff understand them. Taking action to correct and staff shortcomings. Managing and monitoring staff attendance. Giving prompt and accurate information on individual staff member performance. Attending and participating in team meetings. Presenting company profile to new leads. Ensuring a clean, safe and friendly working environment. Reporting to senior managers.

FAMA Technologies KSAJob Title : Senior Technical Support Engineer (POS&Retail)

8th June 2011 to 9th May 2014

Providing technical support to F&B and Retail industry over 100 stores using Retail & Restaurant management solutions in KSA. (PAR PixelPoint, Microsoft Dynamics, QSR KDS and PAR Spasoft)

Responsible for Installations, Implementations and trainings. Troubleshooting hardware, software and providing technical support ensuring the smooth business process. Working towards excellent customer satisfaction along with providing resolution for the customers. Meeting the clients target by maintaining the individual performance and service level. Actively participating in organizational activities and organizing fun sessions on a regular interval. Responsible for preparing presentations whenever required to demonstrate the product to clients & customers. Actively participated in providing training to the newly hired associates. Assembling of new computers and installation of operating system. Printer Configuration / Troubleshooting. Laptop Configuration and Troubleshooting. Desktop PC Support & Troubleshooting Dell, HP, IBM. Configuring Wireless Devices.

Babtain Power & Telecommunication KSAJob Title: Desktop Support Engineer

15th August 2009 to 9th Feb 2011

Responsible for handling in house technical issues. Interacting with Hardware/ Software dealers for Technical support, Capacity Planning and reporting for

hardware up gradation, Disk drives storage SATA & IDE, Disk Partitions and format. Adding and configuring Network Printers & Scanners. Installation and configuration of all Windows operating systems.

Fresh Fruits CompanyJob Title: Technical Support Associate

8th April 2008 to 1st Feb 2009

Responsible for in house technical support.

KEY SKILLS & COMPETENCIES

Supervising

Ability to manage through others.

Ability to work well with all levels of the organization.

Superb coaching and mentoring skills.

Prioritizing important tasks and ensuring they get done first.

Excellent oral and written communication skills.

Ability to follow and comprehend complex instructions, short correspondence, and memos.

Able to quickly identify problems.

Proficient with MS Office and various other forms of technology.

Improving product quality and customer communications.

Personal

Able to speak to both decision-makers and junior staff in a tactful and sensitive manner.

Technical Troubleshooting.

Establishing good working relationships with colleagues.

Ability to negotiate and influence.

Integrity, humility and an entrepreneurial attitude.

Friendly and upbeat attitude.

AREA OF EXPERTISE

Supervising Staff Technical Troubleshooting Completing Paperwork Managing Processes Conflict Management Handling Complaints Staff Motivation Decision Making

PERSONAL INFORMATION

Languages Known English, Arabic, Hindi, UrduHobbies Reading, writing and playing snookerDriving License Yes