ABC Study Group PTY LTD trading as Australian ... International College of English ... Working in Australia ... Throughout the whole process of teacher induction and professional development,

ABC Study Group PTY LTD trading as Australian International College of English

INTERNATIONAL STUDENT HANDBOOK

AICE International Student Handbook | November 2017 Page | 2

Table of Contents

GENERAL .................................................................................................................................................. 5

Welcome ............................................................................................................................................................. 5 AICE contact details ......................................................................................................................................... 5 Statement of Purpose ...................................................................................................................................... 5 AICE Staff Contacts: Who Should I Speak to? ........................................................................................... 7 Class Timetables ................................................................................................................................................ 8

COURSE INFORMATION ...................................................................................................................... 9

COURSE ENTRY REQUIREMENTS, LEVELS AND DURATION .................................................... 11

PATHWAY INFORMATION ............................................................................................................... 12

REFUND POLICIES ............................................................................................................................... 14

STUDENT SUPPORT SERVICES ........................................................................................................ 15

Student Services ............................................................................................................................................ 15 Accommodation ............................................................................................................................................ 15 Academic Guidance ...................................................................................................................................... 15 Counselling Services ..................................................................................................................................... 15 Enrolment questions ..................................................................................................................................... 15 Student ID Cards ............................................................................................................................................ 16

FACILITIES AND RESOURCES ........................................................................................................... 16

Opening hours ................................................................................................................................................ 16 Surrounding area ........................................................................................................................................... 16 Classrooms ...................................................................................................................................................... 16 Computer room ............................................................................................................................................. 16 Learning & Library ......................................................................................................................................... 16 Wi-Fi ................................................................................................................................................................. 16 Student Portal ................................................................................................................................................ 17 Kitchen ............................................................................................................................................................. 17 Food vending Machines ............................................................................................................................... 18 Photocopying / printing / faxing ............................................................................................................... 18 Bathrooms ....................................................................................................................................................... 18 Noticeboard .................................................................................................................................................... 18 Conduct ............................................................................................................................................................ 18 School Map ..................................................................................................................................................... 18

CONDITIONS OF YOUR VISA - Attendance ................................................................................. 19

80% Attendance .............................................................................................................................................. 19 Monitoring Attendance ............................................................................................................................... 19


AICE Attendance Policies ............................................................................................................................. 19

CONDITIONS OF YOUR VISA - Course Progress ........................................................................ 20

Monitoring Progress ..................................................................................................................................... 20 Successfully Completing a Level ................................................................................................................ 20 Getting a Certificate of Completion .......................................................................................................... 20

CONDITIONS OF YOUR VISA - Other Conditions ...................................................................... 20

ESOS Framework and DEEWR .................................................................................................................... 20 Your Contact Details ..................................................................................................................................... 20 Health Insurance ............................................................................................................................................ 21 Request deferment/leave or absence ....................................................................................................... 21 Transfer to another Provider ...................................................................................................................... 21 Withdrawal from study ................................................................................................................................ 21 Class Transfers ................................................................................................................................................ 21 Re-sitting exams ............................................................................................................................................ 21

LIVING IN AUSTRALIA ....................................................................................................................... 22

Get a phone ..................................................................................................................................................... 22 Get an Opal card ............................................................................................................................................ 22 Getting around ............................................................................................................................................... 22 Living in Sydney is expensive ..................................................................................................................... 22 Are you coming to Australia to study with your children? ................................................................. 23 Get to know the Australian accent ............................................................................................................ 23 Working in Australia ..................................................................................................................................... 23 Job Agencies for Hospitality jobs .............................................................................................................. 23 Banking ............................................................................................................................................................ 23 Australian Etiquette ...................................................................................................................................... 24

SAFETY INFORMATION ..................................................................................................................... 24

Sun Safety ........................................................................................................................................................ 24 What is a rip? .................................................................................................................................................. 25

EMERGENCY AND HEALTH SERVICES ........................................................................................... 25

School-related Emergencies ....................................................................................................................... 25 First Aid Kit ...................................................................................................................................................... 25 Other emergencies – Police/Ambulance/Fire ........................................................................................ 25 Overseas Student Health Cover (OSHC) .................................................................................................. 25 Medical Centers ............................................................................................................................................. 26 Evacuation procedure ................................................................................................................................... 26

COMPLAINTS AND APPEALS PROCESS ........................................................................................ 27

Class matters ................................................................................................................................................... 27 Internal Appeals ............................................................................................................................................. 27 External Appeals ............................................................................................................................................ 27


Legal Services ................................................................................................................................................. 28 Student Privacy .............................................................................................................................................. 28 Social Media Policy ....................................................................................................................................... 28 Security ............................................................................................................................................................ 29 Lost and Found ............................................................................................................................................... 29

STUDENT HANDBOOK ...................................................................................................................... 29

CHANGE OF CONDITIONS ............................................................................................................... 29

ACKNOWLEDGEMENT ....................................................................................................................... 30


GENERAL Welcome

Welcome to AICE! This is an ideal place to study and make friends. We have supportive staff and great facilities to make your experience here enjoyable. This handbook is to help students learn about our services and our rules. We also have a Survival Guide, which is very useful for new students coming to Australia. The guide is included with this handbook and can be accessed on our website. www.aice.nsw.edu.au > downloads > survivalguide (need to check) We hope that you enjoy studying with us and wish you every success with your studies.

Susan M Scott

Director of Studies

AICE contact details

Here are our contact details. Address: Level 2, 545 Kent St, Sydney City 2000 Phone: (02) 9299 2400 Website: www.aice.nsw.edu.au CRICOS Code: 02834G ABN: 55 118 102 408

Here is a map of our location.

Statement of Purpose

The Australian International College of English (AICE) upholds its mission to provide quality education in all of

AICE


its programs from High School Preparation to Preparation for IELTS. Our theme is ‘English for Excellence’. Throughout the whole process of teacher induction and professional development, our teachers are continually up grading their skills. Our teaching resources reflect the technological era to allow blended learning and state-of-the art student handouts. AICE is an outcomes driven English learning facility with clearly stated and actioned teaching aims and learning objectives for every course. The weekly curriculum has been written backwards with the learning outcomes first. Our Head Curriculum Developer is a professional writer and experienced teacher. This guarantees the quality and the integrity of the syllabus and the teaching. The College believes that happy, successful and fully supported teachers deliver top quality lessons. This reflects on the quality of the learning and the overall culture of the college. Our students are assimilated into the local community on a daily basis through sports activities, cultural excursions and various extra-curricular activities. This, together with our high academic standards, give our college a leading edge compared to other English colleges. Therefore, AICE provides, not only high quality educational support, but also social and community support to both its students and its staff. In conclusion, AICE provides the following to its students: • Highly qualified and skills- matched teachers • Continual professional development and observation of teachers • English programs which integrate social, academic and English needs in outcome-based curriculum • Synergized, pro-active, highly skilled management staff • State-of-the art resources and newly refurbished premises • Central location within easy walking distance to public transport


AICE Staff Contacts: Who Should I Speak to?

My enrolment: Reception/Enrolment Officer/Principal Administrator My accommodation: Student Services Officer My attendance: Reception/Director of Studies My course: Teacher or Director of Studies My level: Teacher then Director of Studies My class: Teacher then Director of Studies My teacher: Director of Studies My fees: Reception My visa: Principal Administrator My studies: Teacher then Director of Studies My course progress: Teacher then Director of Studies Counselling Service: Counselling officer –Director of Studies My concerns: (For academic issues) Director of Studies

(All the other issues) Enrolment Officer/Student Services Officer


Class Timetables

Program Days Class Times Break times

General English Morning Class Monday-Thursday 20 hours/week

Session 1 - 09:00-11:30 Session 2 - 12:00-2:30

11:30-12:00

Evening Class Monday-Friday 20 hours/week

Session - 16:30-20:30

10-minute supervised study break included

IELTS

Preparation

Monday-Friday 20 hours/week

Session 1- 09:00-11:00 Session 2 - 11:30-13:30

11:00-11:30

EAP

Monday-Friday 25 hours/week

Session 1 - 09:00-11:00 Session 2 - 11:30-13:30 Session 3 - 14:00-15:00

11:00-11:30 13:30-14:00

HSP Monday-Friday 25 hours/week

Session 1 - 08:45-10:30 Session 2 - 11:00-12:45 Session 3 - 13:30-15:00

10:30-11:00 12:45-13:30

EYL Monday-Friday 25 hours/week

Session 1 - 09:00-10:15 Session 2 - 10:30-12:00 Session 3 - 12:45-13:50 Session 4 – 14:00-15:00

10:15-10:30 12:00-12:45 13:50-13:55 PDHPE in the park if weather permitting or English games and activities


COURSE INFORMATION General

English

Content Overview: The General English courses allow students from Beginner level right up to Upper Intermediate level to develop their ESL skills in all four components of English - Grammar, Listening, Reading, Writing, Speaking and Presentation skills. General English Level 5 also has an Academic English component so that students can make a smooth transition from GE into EAP studies and then on to tertiary studies.

Duration: 12 weeks per level and there are 5 levels. Total duration is 60 weeks

CRICOS Course Code: 066109G (Non-Award Program) Mode of Study: Face to face in-class mode

Assessment Method: Weekly skills tests, assessments every 3 weeks in all components of English including presentation skills and debating.

English for

Academic

Purposes

Content Overview: Students who need to prepare for tertiary studies can be well-assured that they will improve in all facets of English for Academic Purposes needed for entry into university education such as Essay writing, Report writing, Referencing and Presentation skills. These skills are an essential underlay for successfully achieving a diploma or degree from an Australian tertiary institution. Duration: 12 weeks per level and there are 5 levels. Total duration is 60 weeks

CRICOS Course Code: 095316E (Non-Award Program) Mode of Study: Face to face in-class mode

Assessment Method: 10 Assessments within a 12 week course which include a referencing test, assessments in three essay genres, a research report as well as a debate and a group presentation of a multi-layered essay.

High School

Preparation

Content Overview: This multi-skills course prepares students who will be commencing Years 7-11 in NSW high schools. And, whilst the focus is on English specific to Maths, Science, English Literature, Geography and History, there is a sports program to encourage a healthy and active lifestyle. Parents and guardians can be fully assured that their children will be safe in a secure and culturally sensitive environment where they can enjoy the company of other students who are heading in the same direction – a successful pathway to an Australian high school. Duration: 12 weeks per level and there are 5 levels. Total duration is 60 weeks

CRICOS Course Code: 074155B (Non-Award Program) Mode of Study: Face to face in-class mode

Assessment Method: Weekly assignments and tests, together with monthly examinations to check progress, are recorded in monthly reports with teachers’ comments on each student’s behaviour and progress. These reports are then sent out to parents and stakeholders so that they are aware of the students’ progress.

PTE Content Overview: The Pearson Test English course is geared specifically to the Pearson Test. In other words, it is prescriptive with approved weekly tests given by a specialised teacher. Students attending this course are given individual help and guidance with focus on all the tested areas. Duration: Total duration is 12 weeks

CRICOS Course Code: 092694C (Non-Award Program) Mode of Study: Face to face in-class mode

Assessment Method: Participating students are given full test preparation and practice of all four English skills culminating in a Pearson mock Test at the end of each week.


IELTS Content Overview: The Preparation for IELTS course gives all participating students a strong base for successfully completing the International English Language Test in either the General or the Academic mode. A Specialist teacher-provides personalised help in Test techniques and the underlying principles of question types and the IELTS format are taught so that the students can sit the test in full awareness and with confidence. Not only that, students are given the opportunity to take a mock IELTS Test every week in each component. This way, the teacher as well as students can ascertain which of the four major English skills need to be strengthened and which question formats need reviewing. Duration: 10 weeks per level and there are 2 levels. Total duration is 20 weeks

CRICOS Course Code: 095653K (Non-Award Program) Mode of Study: Face to face in-class mode

Assessment Method: Weekly progress tests & monthly full mock IELTS Tests

English for

Young

Learners

Content Overview: This delightful course is perfect for children who need a smooth transition from their own cultural environment into the Australian culture. Students are provided with all that they need in English studies for entry into Australian primary schools with a focus on English, Music, movement, the Arts and Sports activities. Teachers and the classroom environment are especially equipped to engage the students in a safe and culturally sensitive manner. Not only that, there is a bilingual assistant in the classroom at all times to give the children a sense of belonging and security. Duration: 10 weeks per level and there are 5 levels. Total duration is 50 weeks CRICOS Course Code: 094244B (Non-Award Program) Mode of Study: Face to face in-class mode Assessment Method: All lessons and objectives are correlated to Australian Education Department ESL Scales in progress tests throughout the levels. Parents/guardians are provided with feedback on their children’s progress on a weekly basis.


COURSE ENTRY REQUIREMENTS, LEVELS AND DURATION

Entry requirement: AICE Placement Test or current IELTS Test results (Within last 6 months) *G: General ** A: Academic

ENTRY IELTS EXIT IELTS LEVEL HSP EYL GE PTE Prep IELTS Prep EAP

G: 7.0 A: 6.5 G: 7.5 A:7.0 5 12 weeks

G: 6.5 A: 6.0 G: 7.0 A:6.5 4 12 weeks

G: 6.0 A: 5.5 G: 6.5 A: 6.0 3 12 weeks

G: 5.5 A: 5.0 G: 6.0 A: 5.5 2 10 weeks 12 weeks

G: 5.0 A: 4.5 G: 5.5 A: 5.0 IE Upper Inter/1 12 weeks 10 weeks 12 weeks 12 weeks 10 weeks 12 weeks

G: 4.5 G: 5.0 A**: 4.5 IE Intermediate 12 weeks 10 weeks 12 weeks

G: 4.0 G: 4.5 Pre-Inter 12 weeks 10 weeks 12 weeks

G*: 3.5 G: 4.0 Elementary 12 weeks 10 weeks 12 weeks

G: 3.0 or below G: 3.5 Beginner 12 weeks 10 weeks 12 weeks


PATHWAY INFORMATION

Institutions

Upper Intermediate

General English

EAP 1 = IELTS 5.0

Academic

EAP 2 = IELTS 5.5

Academic

EAP 3 = IELTS 5.5

Academic

EAP 4 = IELTS 6.0

Academic

EAP 5 = IELTS 6.5

Academic

AH&B All Programs

AIA All VET Programs

AIH Undergraduate

Programs

AIM Diploma Courses For all programs

requiring IELTS 6

Academic

For all programs

requiring IELTS 6.5

Academic

AIT VET Programs All higher education

students

Australian College

of Sport & Fitness

All Programs

Avondale College

of Higher

Education

All Diploma

Programs

Nursing Program &

Bachelors

Charles Sturt

University

Most

Undergraduate &

Postgraduate

Programs**

Undergraduate &

Postgraduate

Programs**

As required for

specialised degrees

College of Sports

& Fitness

All Programs

CQU Certificate or

Diploma

Undergraduate &

Postgraduate

Programs

Evolution All Programs All Programs

Federation

University

Australia

IIBIT Vocational

Programs

Undergraduate &

Postgraduate

Programs

Holmes Institute VET Programs Undergraduate

Programs

Post Graduate

Programs

ICMS Business Prep

Program Plus

Business Prep

Program VET

Diplomas

Undergraduate

Programs

Post Graduate

Programs

IHNA Diploma of Nursing Postgraduate

diploma of nursing

Kaplan Business

School Australia

Diploma Courses Undergraduate &

Postgraduate

Programs

Kent Institute Undergraduate

Programs

KOI Diploma Programs Undergraduate &

Postgraduate


Institutions

Upper Intermediate

General English

EAP 1 = IELTS 5.0

Academic

EAP 2 = IELTS 5.5

Academic

EAP 3 = IELTS 5.5

Academic

EAP 4 = IELTS 6.0

Academic

EAP 5 = IELTS 6.5

Academic

Programs

Macquarie

University

Standard

Foundation Studies

Diploma Programs Undergraduate &

Postgraduate

Programs**

MEGT All VET Programs

SIBN College All Certificate

Programs

Advanced Diploma

SIBT CERT IV Foundation

Mixed English

CERT IV Foundation

Diploma Courses

Diploma Courses

Southern Cross

University

Undergraduate &

Postgraduate

Programs

Strathfield

College

All VET Programs

TAFENSW For all programs

requiring IELTS 5.5

Academic

For all programs

requiring IELTS 6

Academic*

As required for

specialised studies

TAFESA For all programs

requiring IELTS 5.5

Academic

For all programs

requiring IELTS 6

Academic*

Taylors College High School

Program

USFP Standard &

Extended Program

USFP Intensive

Program

The Hotel School

Sydney

Undergraduate &

Postgraduate

Programs

The University of

Newcastle

Foundation Studies Undergraduate

Programs

Postgraduate

Programs &

Bachelor IT or

Communication

Medicine & Nursing

courses

TOP Diploma &

Undergraduate

Programs

Postgraduate

Programs

University of

Southern

Queensland

Most

Undergraduate

programs, Post

Graduate for

Accounting & IT

Most Postgraduate

Programs

Bachelors in

Nursing/Law/

Sports

Post Graduate

Psychology

University of

Wollongong

Foundation

Extended Programs

Diploma & 3-

session Foundation

Programs

Undergraduate &

Postgraduate

Programs**

Some Diploma

Programs

Postgraduate

Programs**

Medicine & Nursing


Institutions

Upper Intermediate

General English

EAP 1 = IELTS 5.0

Academic

EAP 2 = IELTS 5.5

Academic

EAP 3 = IELTS 5.5

Academic

EAP 4 = IELTS 6.0

Academic

EAP 5 = IELTS 6.5

Academic

Wells

International

College

All Programs

Western Sydney

University

Foundation

Programs

UWS College

Diploma Programs

Undergraduate &

Postgraduate

Programs*

Interpreting/

Translation &

Medicine Degrees

REFUND POLICIES Refund prior to commencing study for the first time The Institute will provide a full refund of any tuition fees paid upon receipt of evidence if: 1. The student visa is refused 2. AICE cancels the enrolled course 3. Principal course application has been denied Requests for withdrawal for reasons other than those mentioned above will be eligible for a refund in accordance with the table below:

Withdraw request lodge Refundable Portion

4 weeks (28 days) or more before commencement of studies

80% of the initial tuition fee paid

Before the commencement of studies, but less than 4 weeks (28 days) before the commencement of studies.

70% of the initial tuition fee paid

On or after the commencement of studies No refund available

When the refund is granted below fees are non-refundable. 1. Enrolment fee is non-refundable. 2. Accommodation arrangement fee and Guardianship arrangement fee are non-refundable if the

arrangement has already been made. 3. Airport pickup service fee is refundable if the cancellation is made 2 days prior to the arrival. 4. 2 weeks of prepaid accommodation fee is non-refundable. 5. OSHC fee is refundable if AICE has provided the arrangement service. Please note: There is no refund of fees if the visa is rejected on the basis of fraud as determined by the Department of Immigration and Border Protection (DIBP). Payment of Approved Refunds All approved refunds will be paid within 28 days from the date of receipt of the written request. All refunds are paid in Australian dollars into the bank account nominated in the written request The Institute will not authorise tuition fee transfers to any other institution or to other students. For under 18 students, refunds will be paid to the parent(s) or guardian(s) of the student unless the Institute receives written approval from a parent or guardian consenting for the refund to be paid directly to the student.


STUDENT SUPPORT SERVICES

Student Services

AICE can support students to adapt to life and study in Australia in a number of ways. We can help students with accommodation, academic guidance and counselling services. In addition, AICE offers students a Survival Guide, which can be found on our website at: www.aice.nsw.edu.au

Accommodation

We can arrange homestay through Homestay Network (http://www.homestaynetwork.org/) . Please feel free to contact them directly or contact our Student Services officer for more details. Homestay is where you live with an Australian family. This gives students the opportunity to improve their English and learn about Australian culture. We can also give you advice on shared or rental accommodation. If you would like information about student accommodation you can visit the websites below: www.unilodge.com.au www.iglu.com.au www.urbanest.com.au http://studentstayaustralia.com/ Our Student Services Officers can also offer advice about rental accommodation. Alternatively, if you are interested in rental accommodation, you can visit these websites: https://www.realestate.com.au/rent https://www.gumtree.com.au/s-real-estate/c9296 https://www.domain.com.au/?mode=rent

Academic Guidance

If you have any questions about your studies, the first person to speak to is your teacher. You can also make an appointment to speak to the Director of Studies at Reception.

Counselling Services

If you need extra emotional support or guidance relating to studies or other matters, AICE has college counsellors you can talk to. These counselling officers are teachers who are qualified to offer extra emotional support to students. All you need to do is make an appointment at reception to see one of our college counsellors. However, if you would prefer to speak to someone outside of the college you can contact: 1. Kids Helpline: 1800 55 1800. Kids Helpline offer phone-counselling services to 5-25 year olds. You can

also visit their website at: https://kidshelpline.com.au/ . 2. Lifeline: 13 11 14 or visit their website at: https://www.lifeline.org.au/

Enrolment questions

If you have any questions about your enrolment, you can go to reception. They will then direct you to the right person to speak to.


Student ID Cards

Students will receive their student ID cards 1 week after enrolment. Students are not able to use their student ID cards for discounts on public transport fares. International students must pay the full fare. ID cards can used as proof of identity and students must carry their ID cards at all times while on AICE premises for security reasons.

FACILITIES AND RESOURCES

Opening hours

The school is open from 8:00 a.m. to 8:30 p.m. However, lift access closes at 7:00 p.m. Reception is available from 8:00 a.m. to 8:00 p.m.

Surrounding area

There are many cafes and takeaway shops on Kent Street. In addition, the school is a 5-minute walk to World Square, a 3-minute stroll to Town Hall Square and 6 minutes from Town Hall Train Station.

Classrooms

The classrooms are air-conditioned and have computers and projectors. Students are responsible for their personal belongings. Please do not eat in the classroom. Only drinks are allowed. However, glass bottles are not allowed in HSP classrooms. You may eat in the eating area next to the kitchen. English must be spoken at all times in the classrooms and surrounds as AICE is an English language environment. Also, phones should be placed in bags or in the box on the teachers’ desks.

Computer room

There is a computer room with computers and internet for students to use. However, food and drink (bottled water is allowed) are not permitted in the computer room. Please turn off computers after using. Students cannot use the computer room during class time unless they have permission from their teacher.

Learning & Library

Study corner is available from Monday to Thursday, 3:00 – 4:00pm throughout the year. A fully qualified, experienced teacher is on hand to help students with supplementary materials and learning programs. This is an excellent way to streamline your skills. AICE also has a Reading Lounge available for students with a fully stocked library of readers with CDs amongst non-fiction and fiction books suitable for ESL students. These books are available for one-week loan, too.

Wi-Fi

Wi-Fi is available throughout the school. Just look for the notice boards, which have the password. You can also get the Wi-Fi password from reception.


Student Portal

Students will receive letters and announcements through the student portal. New students must create an account by going to AICE’s website www.aice.nsw.edu.au . First, go to ‘Sign In’

This will take you to a new page. Then, click on ‘Sign Up’.

You can also check your attendance through the student portal.

Kitchen

There is a kitchen with a sink, fridge, microwave and kettle. There are also tables and chairs. It is important that you clean up after yourself when using the kitchen and eating area.


Food vending Machines

There are also food vending machines in the kitchen area where you can get drinks or snacks. Please report any problems to reception.

Photocopying / printing / faxing

Students can ask reception to photocopy, print or fax. To print, just email the print job to reception at [email protected] .There may be a small fee.

Bathrooms

The bathrooms are located behind the lifts. There is also a bathroom with wheelchair access.

Noticeboard

There is a noticeboard, which has class schedules and other announcements. You can also place advertisements on the noticeboard after asking reception for permission.

Conduct

Smoking is not allowed anywhere in AICE or the building. DO NOT Smoke in the area on the ground level or near the entrance. Make sure that, if you are smoking outside, that you check for any signs around you, as you are not able to smoke in some areas in the center of Sydney, and that penalties may apply.

School Map


CONDITIONS OF YOUR VISA - Attendance

80% Attendance

As a student visa holder, you must maintain at least 80% attendance. Attendance is very important. If your attendance rate starts to fall, we will send you warning letters. If your attendance drops to below 80%, the school will need to contact the Department of Education, Employment and Workplace Relations (DEEWR). This may result in the cancellation of your student visa. You will be given the chance to appeal before matters are reported to the DEEWR.

Monitoring Attendance

A student’s attendance is marked per hour by their class teacher. Students get full attendance for each complete hour they are in class. If a student arrives late to class, he/she will be marked absent for that time in increments of 15 minutes. If a student is 5 minutes or more late from a break, he/she will be marked absent for that time. In addition, if a student often leaves class for extended periods, that student may also be marked absent for that time in 15 minute increments.

AICE Attendance Policies

If your attendance drops:

• Below 85%, you will receive the first warning letter. • Below 80%, you will receive the second warning letter. • Below 70%, you will receive a Notice of Intention to Report.

1. If you arrive late you will be marked ABSENT in 15 minute increments. 2. If you arrive more than 5 minutes late for the second, third, fourth or fifth hour of class you will be

marked ABSENT for that time. 3. You only have 5 minutes after the break. 4. If you leave class for more than 5 minutes you will be marked ABSENT in 15 minute increments.

60

70

80

90

100


CONDITIONS OF YOUR VISA - Course Progress

Monitoring Progress

A student’s progress is assessed by their class participation and test results combined. The overall pass mark for most courses is 60%. For EAP, the overall pass mark is 70%.

Successfully Completing a Level

Most courses are 12 weeks. EYL is 10 weeks. To successfully complete a level, students must attain at least 60% in each test with no score lower than 50% over the 12-week period. Students must also have a good level of class participation. Students who achieve 80% for a number of consecutive tests, can complete the level earlier than 12 weeks (However, this does not apply to EAP students). Students also need at least 80% attendance to successfully complete an EAP course. For more information about completing a level, speak to your class teacher.

Getting a Certificate of Completion

Students can get a Certificate of Completion for the last level they had successfully completed when they finished their studies. First, students must request a certificate and then it can be collected one week after the student finishes their course. For information about ordering a certificate, speak to reception.

CONDITIONS OF YOUR VISA - Other Conditions

ESOS Framework and DEEWR

1. In Australia, Department of Immigration and Border Protection (DIBP) is a government body that is responsible for making decisions on student visa applications and other immigration-related legislation. http://www.border.gov.au/

2. The education for international students is regulated by the Department of Education through the Education Services for overseas Students (ESOS) legislative framework. A brief overview of the ESOS Framework is available online including the rights and responsibilities of international students. https://internationaleducation.gov.au/Regulatory Information/Documents/ESOSFrameworkfactsheetfinaldraft9May2014%282%29.p

Your Contact Details

AICE must have your current address and contact details. If your address or contact details change, you must go to reception and complete an Update Details Form within 7 days of the change.


Health Insurance

While you are in Australia, you must maintain health insurance called Overseas Student Health Cover (OSHC). For more information, such as insurance companies who offer OSHC, you can visit the Australian Government Department of Health website: http://www.health.gov.au/internet/main/publishing.nsf/Content/Overseas+Student+Health+Cover+FAQ-1#insurersofferoshc

Request deferment/leave or absence

Do you need to defer or ask for a leave of absence? Request for deferment and leave will be subject to the deferment and leave of absence policy of AICE. Please note that course deferment will only be approved in circumstances that are considered compassionate and compelling (exceptional circumstances beyond the control of the student) with supporting evidence attached. Please complete the Deferment and Leave of Absence form from reception and include the necessary evidence. Please note that, if a student defers his/her studies AICE must inform the DEEWR.

Transfer to another Provider

Transferring to another college will be subject to the Transfer to Another Provider Policy of AICE. Please complete the Transfer to another Provider form available at reception. One of the conditions of a student visa is that you may only transfer to a different college within the first six months of your principal course under exceptional circumstances and with a release letter from AICE.

Withdrawal from study

Do you need to stop studying? Withdrawing from a course will be subject to the Refund Policy of AICE. When you withdraw from your course, this will affect your COE and your student visa. Students must complete a Withdraw Form from reception explaining their reason for course withdrawal.

Class Transfers

Only General English students are eligible to apply for a Class Transfer as HSP, EYL AND EAP students are not eligible to apply. A Class Transfer Form can be obtained from reception. You must have a signed approval by the Director of Studies before attending your requested class. The first transfer fee is FREE. However, there is a $50 administration fee for the second request.

Re-sitting exams

Were you absent for an exam? Only students who provide AICE with a valid Medical Certificate, which covers the exam day, or give legitimate/compelling reasons for their absence will be given the opportunity to re-sit an exam. The class teacher and the Director of Studies will decide the time. Please complete the Request for re-sit of exam Form available at reception and attach supporting evidence. This form must be submitted within 5 working days of the exam date.


LIVING IN AUSTRALIA

Get a phone

The main phone companies in Australia are Optus, Telstra and Vodafone. Lebara and Lycamobile are also popular mobile providers. Our Student Services Officers can also offer advice and answer your questions. http://www.optus.com.au/ https://www.telstra.com.au/ http://www.vodafone.com.au/ http://www.lebara.com.au/ https://www.lycamobile.com.au/en/ For information about Australia’s country code and area codes visit http://www.australia.gov.au/about-australia/facts-and-figures/telephone-country-and-area-codes

Get an Opal card

You need an opal card for buses, trains and ferries. Opal cards are free. However, you need to put money on your opal card. We call this“Top up your Opal card”. You can order an Opal card from: https://www.opal.com.au/en/get-an-opal-card/. You can also get an Opal card and “top up” Opal cards from newsagents, supermarkets such as Coles or Woolworths, convenience stores and Post Offices.

Getting around

The best way to travel is by train or bus. Taxis are very expensive. Some students like to use Uber. You can use this site to plan a trip: https://transportnsw.info/trip#/ This site will show you the types of transport you need to take to reach your destination and how much it will cost using your Opal card. For bus, train and ferry timetables, go to this site: https://transportnsw.info/routes#/ . You can also download a real time public transport app such as TripView. With TripView you can use your phone to check out all of up-to-the-minute details on the Sydney bus, train, and ferry timetables.

Living in Sydney is expensive

Be prepared. Sydney is one of the most expensive places in the world to live. Shared accommodation can cheaper than living alone. Also, you should buy food from the supermarket and cook at home. Plus, you can find cheaper restaurants in the Sydney CBD area such as Thai Town, around Campbell Street and there are many international restaurants on Liverpool Street. For more information about living costs please visit https://www.studyinaustralia.gov.au/english/live-in-australia/living-costs


Are you coming to Australia to study with your children?

If you are coming to study in Australia and you have children who are school age then, not only your school fees, but also the school fees of your children will need to be taken into consideration..

Get to know the Australian accent

You’ll notice that the Australian accent is very different to the American English and British English accents. Also, there are varieties of the Australian accent. You should try watching some Australian TV shows to become familiar with how Australians speak. Some popular Australian shows are Bondi Rescue, Neighbours or Australian Master Chef which can all be accessed on: https://tenplay.com.au/

Working in Australia

Student visa holders can work up to 40 hours per fortnight. You cannot work until you have started your course in Australia. If you are interested in working, make sure that study comes first. You must always maintain 80% attendance at school. Make sure that you are able to balance your study and work life. Having said that, if you want to look for work, have a CV (curriculum vitae) ready. Also, many students work in hospitality. There are some job agencies you can contact in the list at the end of this guide. For information about work conditions for student visa holders go to: https://www.border.gov.au/Trav/Stud/More/Work-conditions-for-Student-visa-holders For information about your workplace rights and obligations visit the Fair Work Ombudsman on: https://www.fairwork.gov.au/ To work in Australia a Tax File Number (TFN) is required. You can apply online at www.ato.gov.au

Job Agencies for Hospitality jobs

Black & White Hospitality - https://www.bwhospitality.com.au/ Clifford Wallace - http://cliffordwallace.com.au/ Pinnacle People - https://www.pinnaclepeople.com.au/ Information about Australia in different languages - https://www.studyinaustralia.gov.au/ Information about studying and living in Sydney - http://www.study.sydney/english/about-studynsw/ Information about support services for international students - http://www.study.sydney/live/support-services https://www.service.nsw.gov.au/transaction/support-international-students http://www.cisa.edu.au/

Banking

It is recommended that students open a bank account soon after arriving in Australia. If you have been in Australia for less than six weeks, your passport will be satisfactory as identification to open a bank account. If you have been in Australia for more than six weeks, you will need further identification such as your AICE student ID card. General banking hours are: Monday to Thursday: 9.00am to 4.00pm


Friday: 9.00am to 5.00pm. Please ask an AICE Student Services Officer for further information. Major banks in Australia include: Commonwealth Bank (CBA) 254 George Street Sydney 2000 - www.commbank.com.au Westpac Bank 341 George Street Sydney 2000 - www.westpac.com.au ANZ Bank 205 Castlereagh Street Sydney 2000 - www.anz.com.au St George Bank 182 George Street Sydney 2000 - www.stgeorge.com.au

Australian Etiquette

Etiquette is about how to act or behave in society. Here ae some tips: 1. Go to the left: In Australia, we drive on the left side of the road. This means we usually walk on the left of

the footpath and stand on the left on escalators. 2. Wait before getting on: You should wait for passengers to get off buses, trains or elevators before getting

on them. 3. Don’t jump the queue: This means, if there is a line of people waiting, go to the back of the waiting line.

Don’t go to the front or the middle of the line. 4. Don’t litter: To ‘litter’ means to throw rubbish, such as empty drink bottles or cigarette butts, on the

ground. You should put your rubbish in the bin. You can be fined have to pay money for littering

SAFETY INFORMATION

Sun Safety

Australia has a high rate of skin cancer. Skin cancer and skin damage are caused by being exposed to the sun’s harmful ultraviolet radiation (UVR). Therefore, it is very important to minimise your exposure to the sun and protect your skin. Here are essential sun safe tips to protect your skin. 1. Apply SPF 30+ broad spectrum, water-resistant sunscreen 20 minutes before you go out into the sun. 2. Wear UV protective sunglasses 3. Minimise your time in the sun between 10am and 3pm because the sun is at its strongest during this

time period 4. Wear sun protective clothing 5. Find shade where possible 6. Wear a hat that will protect your face, neck and ears Beach Safety Going to the beach is a popular activity in Australia. It is essential to keep yourself safe when at the beach. Please read below for important beach safety advice to help you enjoy our spectacular beaches. 1. Find the Red and Yellow flags and swim between them – these flags mark the safest place to swim at the

beach. 2. Look for any safety signs at the beach to identify potential dangers and surf conditions 3. Ask a surf lifesaver/lifeguard for advice because surf conditions can change quickly 4. Swim with a friend so you can keep each other safe and get help if needed 5. Children must always be supervised by an adult 6. If you face trouble in the water, put your hand up for help and stay calm 7. Never swim at unpatrolled beaches 8. Never swim directly after a meal or under the influence of alcohol


9. Keep an eye on your valuables while swimming. Try not to take your valuables to the beach.

What is a rip?

A rip is a strong current running out to sea. They are dangerous because they can carry a weak or tired swimmer out to sea. If you are a weak or tired swimmer, float with the current or rip, don’t try to swim against it Useful beach safety contacts: Surf Life Saving 1. https://beachsafe.org.au 2. https://sls.com.au/

EMERGENCY AND HEALTH SERVICES

School-related Emergencies

For school-related emergencies, you can contact the school on 02 9299 2400 from 8:00 a.m. to 8:00 p.m. During out-of-office hours, you can contact the Director of Studies, Susan Scott, on 0416820042.

First Aid Kit

There is a first aid kit at reception, which includes band aids and gauze. AICE is forbidden by law to give students any form of medication. You will need to go to the pharmacy for medicines. The nearest pharmacy is: Priceline Pharmacy Ground Level 9, 644 George Street, World Square Retail 9268 0042.

Other emergencies – Police/Ambulance/Fire

In an emergency where you need the police, an ambulance or there is a fire, dial 000. The emergency number in Australia is 000. If you need the police, but it is not an emergency, call the Police Assistance Line on 131 444.

Overseas Student Health Cover (OSHC)

All student visa holders must have Overseas Student Health Cover (OSHC). Your OSHC provider should have a 24-hour emergency number. Please read your policy details to find out about your cover and the services you have access to. While you are in Australia, you must maintain health insurance called Overseas Student Health Cover (OSHC). AICE arranges OSHC for international students through Bupa http://oshc.bupa.com.au/. For more information about OSHC requirements and insurance companies who offer OSHC, visit: 1. The Department of Immigration and Border Protection (DIBP) http://www.border.gov.au/Trav/Stud/More/Health-Insurance-for-Students 2. The Australian Government Department of Health website: http://www.health.gov.au/internet/main/publishing.nsf/Content/Overseas+Student+Health+Cover+FAQ-1#insurersofferoshc


Medical Centers

Here some medical centers around Sydney CBD: Hyde Park Medical Centre 175 Liverpool St 9283 1234 Myhealth Medical Centre 8/151 Castlereagh St 8197 3388 Sydney Medical Centre 580 George St 9261 9200

Evacuation procedure

If you hear the fire alarm during class time, follow your teacher’s instructions and leave the building using the fire stairs. There are two sets of emergency fire stairs and both are located behind the lifts, one near the male toilets and one near the female toilets behind the lift. If you hear the fire alarm during break time, go to the reception area for instructions. You should leave the building using the nearest fire stairs. Do not use the lifts in an emergency. Once you leave the building, you must go to the designated assembly area and find your teacher so that s/he can check your name. You must stay with your teacher and wait for instructions. The designated assembly area (below) is located at 68 Liverpool Street, Sydney, NSW, 2000


COMPLAINTS AND APPEALS PROCESS

Class matters

If you are not happy about something relating to your class, e.g. the work is too difficult, a classmate is not being nice to you, the first person to speak to is your teacher. If you do not want to talk to your teacher, you can speak to the Director of Studies.

Internal Appeals

There are some situations where a student needs to access AICE’s internal appeals process. One example is when a student has been given a Notice of Intention to Report for low attendance. That student can lodge an internal appeal. In addition, students can lodge an internal appeal if they are not happy with a decision AICE has made and informal discussions have not worked. To lodge an internal appeal, please go to reception and fill out a Complaints and Appeals Form. Students should read the Policies and Procedures for Complaints and Appeals on the Complaints and Appeals Form.

External Appeals

If a student is not happy about the outcome of an internal appeal, that student can lodge an external appeal. This means making an appeal to an organisation outside of AICE. The College can provide students with a list of external bodies that they can contact to lodge an external appeal. For example, for the Overseas Student Ombudsman Visit www.oso.gov.au or email: ombudsman@ ombudsman.gov.au or call 1300 362 072.

Fire Stairs Fire Stairs

Reception area


Legal Services

If you need legal advice, you can contact the Redfern Legal Centre on 02 9698 7277 or visit their website: https://rlc.org.au/our-services/international-students The Redfern Legal Centre offers free and confidential legal advice to International Students living in NSW. PRIVACY POLICY AICE has certain obligations in relation to the personal information, which it holds about its students. In collecting personal information, AICE will comply with the requirements of the Australian Privacy Principles set out in Privacy Act 1988. Students are entitled to protection of their privacy, as are staff and others who might have dealings with AICE. Privacy considerations apply to all information AOIC may hold about students, including factual data (address, phone numbers, age, enrolment status, etc.), academic progress (examination results, evaluation and assessment and academic standing) personal welfare (family, medical or financial matters.) and the circumstance of any suspected breach of a student’s visa conditions (National Code Standard 3.1 (d). Student’s information collected during the enrolment process could be made available to Commonwealth and State Government Agencies, including the Tuition Protection Service (TPS) under the ESOS Act 2000. This information may also be disclosed to staff and the student’s agent where applicable. AICE collects and holds personal information in paper-based and electronic records and systems. Personal information may be collected in paper-based documents and converted to electronic form for storage (with the paper-based document either being archived or securely destroyed). AICE will securely store all records containing personal information and take all reasonable security measures to protect personal information held from misuse, interference, loss, unauthorized access, modification or disclosure. All AICE students have a right to request access to their personal information held. Please go to reception. Photography, Audio & Video/DVD rights: By attending AICE, students give the college the right to use any audio or visual reproduction of a student undertaking college activities for college purposes such as promotion.

Student Privacy

AICE recognizes a student’s right to privacy. We collect and store your enrolment details and academic information and adhere to the Privacy Act 1988. The information you provide to AICE has to be made available to Commonwealth and State agencies. Furthermore, AICE is obligated under the ESOS Act 2000 and the National Code to inform the Department of Education, Employment and Workplace Relations (DEEWR) about particular changes to your enrolment or any breach by a student of a student visa condition. AICE’s full privacy policy is available online at www.aice.nsw/edu/au.

Social Media Policy

Students should not post about other students, classmates, teachers or matters they are dealing with, as this is both inappropriate and a breach of privacy legislation. Even if names are not used, the information posted, in combination with other information, may identify a single person and therefore breach privacy. All students must ask permission form AICE before publishing content that specifically represents AICE.


Security

AICE takes every care to provide a secure study environment. CCTV cameras are in operation in the certain areas of the college such as reception, corridors and kitchen. Please keep personal and valuable items with you at all times when in the college. The college is not liable for any loss of personal property. If you have any concerns for your safety or personal belongings, notify reception or your teacher immediately.

Lost and Found

If you lose or find something inside AICE, please report it to reception. Please note that students are responsible for their personal belongings. AICE is not responsible for lost or damaged personal belongings.

STUDENT HANDBOOK Please be advised that changes to our student handbook are made frequently. For the most updated version of the student handbook, visit our website www.aice.nsw.edu.au or request one from reception.

CHANGE OF CONDITIONS AICE reserves the right to change its fees, conditions of enrollment, course delivery times – the timetable or course commencement dates - at any time without notice.


ACKNOWLEDGEMENT I __________________________________________ (student’s name) have read and understood the content in this student handbook. I have been informed to visit the AICE website (www.aice.nsw.edu.au) to view the latest student handbook as changes can be made frequently. Student signature_______________________________________________ Date ____/____/_______ For under 18 year old students: I _________________________________________ (Guardian's name) have read and understood the content in this student handbook. I have been informed to visit the college website (www.aice.nsw.edu.au) to view the latest student handbook as changes can be made frequently to the Handbook. I have explained all the details in the student handbook to my ward/child and I take full responsibility to inform the student when the information on the website has been changed / up-dated.