— RO B OTI C S

ABB Robot Care PackagesSecuring your productivityAnytime, anywhere

Based on extensive experience and a true understanding of customer needs, ABB has developed four standardized Robot Care service agreement packages with ABB Ability™ Connected Services. These packages provide peace of mind, increased availability, and better performance from your installation.We also offer spare parts and labor at an optional fixed flat fee for predictable costs.

A service agreement from ABB ensures that unplanned stops are reduced to a minimum, and if they occur, ABB can deliver a fast response tailored to your needs, further supported via ABB Ability Connected Services.

Robot Care PackagesIn addition to our flexible service agreements, we offer four standardized Robot Care service agree-ment packages, that are based on extensive experi-ence and an understanding of customers needs.

These packages are: • ABB Basic Care, • ABB Preventive Care, • ABB Express Care, and • ABB Extended Care.

Within the selectable options of our service agreement configuration tool, our experts stand ready to help you choose the service solution that suits your needs.

ABB Ability Connected ServicesToday, all ABB robots come ready to be connected to ABB Ability Connected Services, unlocking a world of possibilities in predictive, proactive and immediate support anytime and any place.

The ABB Ability Connected Services suite consists of five services: Condition Monitoring & Diagnostics, Backup Management, Remote Access, Fleet Assess-ment and Asset Optimization. All of our ABB Ability Connected Services can be tailored via ABB’s Robot Care service agreements to meet a plant’s unique requirements.

Optional flat feeABB’s spare parts and labor can optionally be charged at a yearly fixed flat fee, providing absolute control over your service costs. We invite you to talk to your local ABB representative for more information.

ABB Basic CareBasic Care, included with the purchase of our products, helps you resolve any issue you may encounter. You also have access to ABB’s global support and warranty services. Should you have a query, ABB’s unique access to your robot history provides faster recovery of your robot status, restoring your production quickly. We keep track of your robots’ health and service history to diagnose and resolve problems swiftly. Upon request, and at standard cost, ABB certified Field Service engineers are on stand-by to support with on-site audits, repair and response to any unfore-seen disruptions.

Features• Technical support via telephone and e-mail

during office hours• Access to myABB (www.abb.com/myabb),

including access to spare parts inventory• Condition Monitoring & Diagnostics during warranty

ABB Preventive CarePreventive Care is the perfect choice if high reliability is your top priority. It includes the benefits of Basic Care, plus Preventive Maintenance in accordance with ABB’s global product standards. This, together with prioritized technical support, maintains the reliability and performance of your robot. Our engineers’ main- tenance reports also highlight the current status of your robot and provide recommendations for main-taining at optimum levels. An additional benefit of having a Preventive Care agreement, includes pref-erential services of an ABB Field Service engineer who can support you on site at a reduced rate over our standard charges.

Features• All Basic Care features• Preventive Maintenance as per ABB’s recom-

mended procedures• Comprehensive maintenance report• Commitment to call back within an agreed timeframe• Preferential rates on field service interventions• Condition Monitoring & Diagnostics

ABB Express CareIf reliability and availability are your main concerns, then choose Express Care. It includes the benefits of Preventive Care, plus extended out of office hours telephone support and guaranteed response time to site. Running multi-shift operations, we provide you with access to ABB’s global spare parts network around the clock for enhanced availability and pro-ductivity. Our Backup Management capabilities also ensure fast disaster recovery, allowing you to focus on your core operations.

Features• All Preventive Care features• Guaranteed response time to site• Extended opening hours response• Backup Management• Priority call handling

ABB Extended CareFor customers demanding the highest level of per-formance and predictability we have developed Ex-tended Care. It includes the benefits of Express Care and offers true peace of mind should an unexpected failure occur. A key feature of Extended Care is that it provides parts and labor coverage to support and maintain your robot assets. All robot call-outs are inclusive for replacement items from our extensive stock of spare parts. The package also includes guaranteed response time to site for field service in-terventions. This extended package provides you with the reassurance that your costs are fixed at an all-inclusive price.

Features• All of the Express Care features • Parts and labor coverage at an all inclusive price• Configuration support via Technical Support• 24 hour telephone support as standard• Proactive Condition Monitoring

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Contents Basic Care Preventive Care Express Care Extended Care

Technical support

Opening hours: During office hours X X

Opening hours: 16/5, 24/5, or 24/7 X X1

Reaction time2: 1 hour X X X

Expert consultancy O O X

Proactive Condition Monitoring O O X

ABB Ability™ Connected Services

Condition Monitoring & Diagnostics X3 X X X

Backup Management X X

Fleet Assessment O O O

Asset Optimization O O O

Spare parts

Spare Parts Flat Fee O4 O4 X

Onsite support

Response time on site (4, 8, 12, 16 hours) X X

Discounted labour rate X X

Labour Flat Fee O4/5 O4/5 X

Maintenance

Preventive Maintenance X X X

Stand alone ABB Ability Connected Services

Remote Access O O O O

—Robot Care Package Overview

X: IncludedO: Optional

1. 24/7 as standard2. During business hours3. During warranty4. Only available for selected robots in the life cycle phase active and classic with up to 30.000 machine hours.5. Needs Spare Parts Flat Fee

—We reserve the right to make technical changes or modify the contents of this document without prior notice. With re-gard to purchase orders, the agreed par-ticulars shall prevail. ABB does not accept any responsibility whatsoever for potential errors or possible lack of information in this document.

We reserve all rights in this document and in the subject matter and illustrations con-tained therein. Any reproduction, disclo-sure to third parties or utilization of its contents – in whole or in parts – is forbidden without prior written consent of ABB. Copyright© 2019 ABBAll rights reserved

—abb.com/robotics