ABB Process Automation Services Services that add life to your … · 2018. 5. 9. · 26.09.2014 4 ABB Process Automation Services We help solve your business challenges Your challenges:

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ABB Process Automation ServicesServices that add life to yourproducts, systems and processes

ABB Process Automation, September 2014

© ABB GroupSeptember 26, 2014 | Slide 1

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ABB Process Automation ServicesA proven leader

§ ABB ranked #1 in supplier-providedservices of all automation companiesworldwide by ARC

§ 20,000 service employees in the field

§ Serving customers in over 100countries


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ABB Process Automation ServicesWe understand your equipment and processes

Equipment types§ Process Control Systems§ Quality Control Systems§ Turbine Control Systems§ Instrumentation and

Analyzers§ Drives & Drive Systems§ Medium Voltage Drives§ Motors§ Marine Propulsion Systems§ Cranes§ Electrical systems

Industries§ Cement§ Chemicals§ Crane§ Marine§ Metals§ Mining§ Oil & Gas§ Pulp & Paper§ Turbocharging§ Utilities


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ABB Process Automation ServicesWe help solve your business challenges

Your challenges:

§ Over-allocated resources performing services, leadingto lost production and inefficiency

§ Limited capital driving need to extend asset life

§ Fewer technical and process skills; training,headcount, retirement and retention issues

§ Environmental, health and safety compliance

§ Energy cost continues as a long-term concern

§ Fewer lines running and fewer orders drive need toensure plant and production reliability


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Training

Installation and Commissioning

Spares and Consumables

Repairs

Preventive Maintenance

Extensions,Upgrades and

Retrofits

Maintenance

Advanced Services

ABB Process Automation ServicesWe address your entire asset lifecycle

ABB Service Portfolio

Front-endengineering

DetailEngineering

Equipmentselection &

procurement

Construction Commissioning Start-up Operation

Design & Construction Warranty & Post-warranty

Lifetimeextensions

Installation & Commissioning

Decommissioning

Engineering and Consulting (Asset Lifecycle, Energy Efficiency, Process Safety)


Replacement

End-of-Life Services

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ABB Process Automation ServicesWe care for your needs

RapidResponseWe guarantee fast andflexible service response tomaximize your equipmentavailability.

Lifecycle ManagementWe provide you powerfultools and our knowledgebase to optimize and extendthe lifecycle of yourequipment.

PerformanceImprovementWe are your strategicpartner to improveproductivity, usability,reliability, cost-efficiencyand energy-efficiency.

OperationalEfficiencyWe optimize the usabilityand efficiency of yourequipment and systems toincrease productivity.


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ABB Process Automation ServicesLifecycle Management

Issues we typically see:§ Requirements for additional

capacity§ Financial justification needed for

upgrades/evolution§ Limited capital available§ Control systems and software

obsolescence issues§ Additional production needed

Goals and objectives:§ Extend system life§ Improve system response§ Plan for lifecycle, evolution and upgrades§ Certification and compliance with Safety,

Health and Environmental

Lifecycle ManagementWe provide you powerfultools and our knowledgebase to optimize and extendthe lifecycle of yourequipment.


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Advanced Services


System Performance Monitoring

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Advanced Services

§ Control systems are robust by design and developmentand therefore tolerant towards occurring issues.

§ Non-optimal system settings and conditions often do notcause incidents immediately, but might result indisturbances over time.

§ Advanced Services provide continuous improvement forautomation and processes through a systematic approachto problem-solving and a pro-active commitment to service.

§ Sophisticated report simplifies management decisionprocess by focusing on high impact opportunities forimprovement

§ Improvement plan provides clear path to quicklyclosing performance gaps

§ Provides a solid foundation for continuousimprovement based on data analysis methodology.

Benchmark – Fingerprint – Health Check

RapidResponse

LifecyleManagement

OperationalEfficiency

PerformanceImprovement


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Advanced ServicesBenchmark Reports

May 15, 2009 | Slide 10© ABB Group

Benchmark ReportStatus Overview

§ Control system KPI statusverification

§ An easy to read ‘Traffic Light ‘control system report

§ Effective tool for identifyingperformance issues

§ Analyzes most relevant systemparameters and KPI’s

§ Shows the system status andhighlight deviations and potentialrisks

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Advanced ServicesBenchmark Reports

May 15, 2009 | Slide 11© ABB Group

Benchmark ReportStatus Overview

§ Automatic data collection§ Automatic data analysis§ Automatic report generation§ Easy-to-use tool

§ Summarizing results intable format with short KPIdefinition

§ Traffic light assessment§ good§ ambiguous§ incorrect

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Advanced ServicesFingerprint

System Fingerprint is acomplete audit of controlsystem status andperformance, includinganalysis, impact andrecommendations

§ Reduces risk and increasesuptime through proactivemaintenance

§ Increases systemperformance, availabilityand reliability

§ Bridges performance gapswith in-depth analysis andrecommendations

RapidResponse

LifecyleManagement




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Advanced ServicesHealth Check

Comprehensive evaluationof critical areas that affectsystem performance,including hardware,software, firmware, systemand Ethernetcommunications, andcurrent maintenancepractice§ Reduce maintenance cost

§ Improve systemmaintainability

§ Reduce component failures

§ Enhance systemperformance

RapidResponse

LifecyleManagement




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Advanced ServicesSystem 800xA Benchmark Reports

Software Status Report

§ Validates the software installationagainst the requirements of ABBreleases

Performance Status Report

§ Validates hardware and softwarecomponents and runtime parametersagainst system requirements and bestpractices

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Advanced ServicesScope of 800xA data collection and analysis

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Advanced ServicesAdvant MOD 300 Benchmark Reports

§ Validates hardware and software components and runtimeparameters against system requirements and bestpractices

§ Device Status

§ System State

§ System Performance Check

§ CPU Load

§ CCF Load

§ Memory Pool Usage

§ Message Statistics

§ MOD 300 Message Statistics

§ DCN Statistics

§ Current Utilization of Control Network Check

§ Maximum Utilization of Control

§ Network Check

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Advant MOD 300 BenchmarkScope of Data Collection and Analysis

1) covered in System 800xA Benchmark

1) 1)

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Advanced ServicesCyber Security

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Cyber SecurityIn the News

§ Some press articles

In the News http://www.bloomberg.com/news/2014-06-30/symantec-warns-energetic-bear-hackers-threaten-energy-firms.html

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Cyber Security

§ Control Systems need to be patched inorder to avoid vulnerability

§ Vulnerabilities of systems are reportedon the ICS-CERT web page (HomeLand Security)

§ Frequency of cases and frequency ofattacks within the last 2 months are onthe rise

2014 Control System Attacks

http://ics-cert.us-cert.gov/#recentlypublishedHome Land Security

DCS, SCADA,PLC, …

GeneralAnnouncements

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§ Industry has become a key target for attackers§ The number of attacks on control systems has been rising dramatically since end of

June!

• 1000 attacks on utility companies on July, 1• 1500 attacks on oil & gas companies on June, 23• Attacks on all companies in energy and oil sector in Norway on August 28

• Home land security reports show that control systems have also become vulnerable.• Siemens in May, July (WinCC), and August (S7-1500)• Honeywell in July (web controller)• Emerson DeltaV in May• Yokogawa Centum in July• ABB IED in July• Copa Data SCADA in June• Omron in July• Schneider Wonderware in August• …

Ø Without cyber security measures including security updates and patching thiscreates a potential risk

Cyber Security2014 Control System Attacks

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http://hackmageddon.com/2014-cyber-attacks-timeline-master-index/

NEW

Cyber SecurityMore 2014 Control System Attacks

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Cyber SecurityCommon Risks and Threats – just a few examples…

Malicioussoftware

HackingRATSWC

EmployeeMistake

?

RAT – Remote Access Trojan, SWC - Strategic Web Compromisehttp://www.controlglobal.com/multimedia/2013/what-is-cyber-security-and-why-is-it-important/

§ Manipulated User Profiles, e.g. (remote) access by strangers§ Manipulated PC Configurations, PCs become RAT holes§ Theft of valuable information, e.g. intellectual property (recipes, control strategy)§ Potential for Sabotage, e.g. loss of control, modified control parameters

RISKS

THREATS

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Cyber SecurityWhy is it now an issue for Control Systems?

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Cyber SecurityHome Land Security View on attack points

http://ics-cert.us-cert.gov/content/overview-cyber-vulnerabilities

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Cyber SecurityDefense Measures

The coordinated use of multiple security measures,addressing people, technology, and operations

Protect AgainstSecurity Threats

Procedures and PoliciesPhysical SecuritySecurity UpdatesUser Access ControlIntrusion ProtectionIntrusion DetectionHigh availability solutions

Only available forsupported versions

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Cyber SecuritySecurity Update Service

Using ABB Windows Security UpdateService (WSUS), the latest securityupdates can be immediately deployedafter daily validation and approval byABB.§ Control system always updated with the

latest patches

§ System performance and security on thehighest level

§ Minimize user efforts in evaluating, installingand testing of security patches and updates

§ Reduce the risk of introducing anunauthorized patch into a running system

§ Enhance safety and security against cyber-attacks and cyber threats

RapidResponse

LifecycleManagement



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Summary


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My Control System

AutomationSentinel

System Evolution

RapidResponse

ABB Control Technologies ServicesServices that add life to your products, systems and processes

Training

Life Cycle Parts Services

LifecycleManagement


Advanced Services


Consulting

ServicePort

Service Agreement

ServicePro


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ABB Process Automation ServicesOur claim and commitment to our customers

§ We respond rapidly, manage your investment lifecycle,improve performance and enhance operationalefficiency

§ With over 20,000 trained experts in 100 countries, noother company can respond more quickly with adeeper understanding of your systems and processes

§ We maintain the highest competence in automationand production processes so problems are solvedquickly, correctly and safely

§ By helping you plan for your entire asset lifecycle,process disruptions are minimized, risks are mitigated,and sustainable improvements are achieved

§ Our portfolio aligns with your strategy to ensurebusiness goals are met as cost effectively as possible


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Questions


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© ABB GroupSeptember 26, 2014 | Slide 32 9AKK106281

Documents

ABB Process Automation Services Services that add life to your … · 2018. 5. 9. · 26.09.2014 4 ABB Process Automation Services We help solve your business challenges Your challenges: