© ABB Group February 18, 2013 | Slide 1

© ABB Group February 18, 2013 | Slide 2

EvaLis Danielson, Travel manager

Longest underground power link

Longest and highest capacity power link

Longest underwater power link

Largest gearless mill drive (for crushing ore)

Largest SVC installation

Most remote offshore wind farm linked to grid

First platform connected to mainland grid

Europe’s largest thermal solar power plant

First commercial wave power plant

First 600 kV power link

Longest conveyor belt

Substation in world’s tallest building

Power and automation of largest chemical cellulose plant

Automation of largest alumina plant

Largest battery

Mine hoist for largest potash mine

Largest reverse-osmosis desalination plant

Largest SCADA network

Power Products

Power Systems

Discrete Automation and Motion

Process Automation

$10.9 billion 35,300 emp.

$8.1 billion 19,600 emp.

$8.8 billion 28,500 emp.

$8.3 billion 28,300 emp.

Low Voltage Products

$7.7 billion 31,400 emp.

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ABB Anne Moberg Hotel / EvaLis Danielson TMC

HRG Lotta Blommé

Amadeus Helena Franzen & Malin Wesström

© ABB Group February 18, 2013 | Slide 8

Squatter Rates

© ABB Group February 18, 2013 | Slide 9

1900 contracted hotels – 6000 loaded in Amadeus 145 000 employees ABB small v.s ABB large Lost savings & Less compliance TM:s credibility

Correct channel – No control

© ABB Group February 18, 2013 | Slide 10

New areas for improvements

Prioritisation of hotel Correct rates Hotel location v.s. ABB office location

© ABB Group February 18, 2013 | Slide 11

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Solutions No more squatter rates & extra process for TMC §  Amadeus created an ” ABB office ID /database”. HRG loaded ABBs contracted hotels =

Clean Data

§  TMC serving ABB globally and using Amadeus à log in à Clean data

§  Process in place to maintain clean data controlled by Sweden à ABB WW

Location ABB hotel vs ABB office §  ABB loaded all ABB office locations and matching is done with ABBs contracted hotel.

§  New Amadeus Tools

Priority §  Priority loading in ”ABBoffice ID/database”

§  New Amadeus Tools

Filter for contracted Hotels room rate - correct loaded §  New Amadeus Tool; But to high cost offered from Amadeus - Hold

© ABB Group February 18, 2013 | Slide 13

Cost & Time

ABB

§  Project hours

§  7 TEUR to load ABB 1900 hotel data into ABB office ID/database

§  Smaller cost to maintain the ”ABB office ID/database”

HRG §  Project hours

§  Business Manager, IT, ABB team members

§  ABB team member education

Amadeus §  Project hours

§  Account Manager, Sales Engineer, Channel Manager

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First results ABB

§  Implemented in Sweden, Norway, Finland - Continue in Germany, Spain

§  Sweden 53% increase of hotel transactions 2012

§  Goal for cost decrease on hotel 7%, small markets minimum 10%

HRG §  More effective process

§  Increase of hotel transactions - profit

§  Customer satisfaction – management & traveler

Amadeus §  Customer & End Customer satisfaction

§  Evidence - Amadeus listen

§  Amadeus SCA & Nordics in front line

§  Increase of hotel transactions – profit

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No hidden agenda

Copy & Paste

Amadeus new approach

The invisible thieves

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© ABB Group February 18, 2013 | Slide 17