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John B. Lacson Foundation Maritme Univ. 07 October, 2008 / Customer Support & Training
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Our Vision
• We at Abacus will be the Number One facilitator for the travel and leisure industry.
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Our MissionWe must:
• Grow our business aggressively
• Market & deliver world-class solutions and services that enable our customers so as to exceed their expectations.
• Create unmatched value for our employees, customer, shareholders, business partners and communities with which we work.
• Lead industry transformation
• Leverage our presence in all Asia-Pacific markets to create sustainable competitive advantage.
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Our Values:
• Integrity
• Competence
• Teamwork
• Passion for Excellence
• Entrepreneurship
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Industry Partners
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Widest Coverage
Korea
VietnamPhilippines
India
MalaysiaSingapore
Indonesia
Brunei
TaiwanHong Kong
China
Sri Lanka
Pakistan
CambodiaThailand
Nepal
Bangladesh
Laos
Over 15,000 Travel Agency locations in 25 markets
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Robert Bailey - President and CEO
Abacus International Private Limited (AIPL)
Robert Bailey - President and CEO
Abacus International Private Limited (AIPL)
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Locations:
Makati
Cebu
Clark,
Pampanga
Davao
ABACUS Phils.ABACUS Phils.
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2008 ADSP TABLE OF ORGANIZATION
ADSP BOARD
CEB/DVO Sub NMCSupervisor
Executive Committee
Executive Secretary
President
Finance & AdminManager
General Manager
Business SolutionsManager
Sr Sales ExecSales Executive
Cust Support ExecTech Supp EngrJr System Spclst
AccountantAccounts Analyst
FAD Asst
Sr ProgrammerProgrammer
Sr System SpclstSys Supp Spclst
Jr. Buss Solutions Engr
Marketing Manager
Tech Supp & OpnsManager
Cust Supp & TrngManager
Airline & AgencySales Manager
Sales Supervisor
Sr Mktg ExecMarketing Exec
Jr Mktg Exec
Sr Sales ExecutiveSales ExecutiveSales Assistant
Tech Supp Supvr
Cust SuppAssistant Manager
Sr Cust Supp ExecCust Supp ExecCust Supp Asst
Sr Tech Supp OfrTech Supp Engr
Jr Tech Supp EngrTech Supp asst
Training SpclstSys Spclst Supvr
Annex “H”
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Demetrio Silverio - President
Abacus Distribution System Phils.
Demetrio Silverio - President
Abacus Distribution System Phils.
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Kirby Hartigan-Go - General Manager
Abacus Distribution System Phils.
Kirby Hartigan-Go - General Manager
Abacus Distribution System Phils.
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CRS and GDS
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CRS is an interactive electronic system linking individual travel agencies to a central, airline-owned computer.GDS provides access to airlines, hotel and car vendors, cruises, rail inventory and data, flight schedules, fares and ticketing and other travel information.
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ACCESS
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Abacus Whiz
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Abacus Space
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CONTENT
No t
ext
beyond t
his
lin
e
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Abacus Whiz 4.5
Create PNR Mask
Availability Mask
Terminal address
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Features
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Features
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Features
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Features
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Features
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Let’s Get Started
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Basic Reservation Work Flow
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Passcode
Step 1 Step 2
SI8895 (Enter)
SO (Sine-Out)
SI8895 (Enter)
SO (Sine-Out)
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Keyboard
Special keys
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Keyboard
Special keys
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Keyboard
Special keys
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Keyboard
Special keys
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Encode
Encode
City name W/–CCKUCHING
Airline name W/–ALTHAI AIRWAYS
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Decode
Decode
City code W/*GOI
Aircraft Equipment W/EQ*747
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Decode
Decode
Airline code W/*NH
Airline numeric code W/*16Ø
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PNR
MANDATORY FIELDS
5 Mandatory Fields must be completed before End Transaction. It can be done in any order.
P PHONE (N*§NM1/JM or press F1)
R RECEIVED FROM (6PATTY)I ITINERARY (Ø2Y1)N NAME (–ESCUDERO/FRANCIS
MR)T TICKET OPTION (7TAW11JUL/)
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Basic Reservation Work Flow
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Availability Display
108DECMNLHKG108DECMNLHKG
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Availability Display
108AUGMNLBKK¥SQ108AUGMNLBKK¥SQ
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Continuation Entries
General Avail Direct Access Avail
More flights 1* 1*
Next day flight 1¥1 1¥1
Previous day 1–1 1–1
Alternate date 105JUL 105JUL
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Basic Reservation Work Flow
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Selling Command
ConfirmØ1M2 Line number from the General or
Direct Access Booking class Number of passenger who will occupy
seat Function identifier to book
WaitlistØ2Y13LL
Add if the required booking code is fully booked
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Selling Response:
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Itinerary ModificationCancel Segment
X1
X2–3 or X4/9
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Basic Reservation Work Flow
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Name Field & Other Mandatory Fields
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Name Field
Adult Passenger: –PARKER/PETER MR
Child Passenger: –PANGILINAN/MIEL MIST*CØ3
Infant Passenger: –/CRUISE/SURI MIST*18
Passenger Title:
MR - Male AdultMS - Female AdultMSTR - Male Child or InfantMIST - Female Child or Infant
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Name Field
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Ticketing Field
TAW Field: 7TAW22AUG/
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Phone FieldPhone Field: 98125628-A/ABACUS TRAVEL/JM
(F1 = N*¤§NM1/)
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Receive Field
Receive From Field: 6<agent name> e.g. 6MANU
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Basic Reservation Work Flow
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End TransactionTo Save the PNR: ER - system will return an Abacus
record locator
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Ignore & RetrieveTo Update or Refresh the PNR: IR
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PNR Creation Quick Guide
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Step 1: Availability 113MARMNLTPEBRStep 2: Sell Seats Ø2L14
Step 3: Add Names –BAS/TRICIA MS
Step 4: Assign Option 7TAW11JAN/
Step 5: Add Phone 98125628-A/ABACUS TRAVEL/JM
or Press F1Step 6: Receive PNR 6CHICO
Step 7: End PNR ER
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PNR Retrieval
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PNR RetrievalBy Last Name
*–AQUINO*<line number> - to select a name if there’s
a similar list
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PNR RetrievalBy Abacus Record: *KAGXUY
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Secondary Retrieval
By Airline Record Locator: QPR/*BZS6AFAA/AI/AZ/BI/BR/CI/CX/GA/GF/IC/KA/MH/MI/OZ/PK/PR/SQ/9W
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PNR Endorsement
Wholesale Ticketing5WT-PCC/ON - To activate5WT-PCC/OFF - To deactivate
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Claim-It PNR• Ability of the airlines to release ownership of airline created
PNR to the agents– No need to call for modifications– No need to create passive segments for ticketing
• To view the latest participants type Y/CLM
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Claim-It PNRFor retrieval entry type Y/CLM/QNW
QNW - Triple airline character code
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Group Product
• Group Request - MH
• Group Claim - BA, BI, CO, GF, LH, MI, NW, SQ
• Group Push - PR, MH
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OSI/SSR/Virtually There
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Other Services Information (OSI)• Any information that need to be advised to the airline.• Does not require any reply
3OSI SQ CTCH MNL 7112433 (to advise home contact)
3OSI CX CTCB MNL 8887788 UNILEVER PHILS/MONETTE(to advise the business contact)
3OSI PR CTCA HKG Holiday Inn Hotel (to advise hotel contact abroad)
3OSI YY CTCM 639178220488/PAX (to advise mobile contact)
Do not use * . ( ) symbols.
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Other Services Information (OSI)
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Special Service Request (SSR)
• Request on behalf on the client (meal or generic seat request)
• Applicable to all live with confirmed segments only• Requires an action from the airline
To check meal codesDU*/MLS
To check special mealsDU*/SPM
To request3VGML–1.13NSSW–2.1,4.13SPML1/NO PORK–3.1
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Special Service Request (SSR)
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Virtually There
• An internet base facility to view the passenger’s booking.
• To input the e-mail address
Step1: PE¥[email protected]¥TO/DEAStep2: 6LISAStep3: EMR
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Virtually There
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E-mail PNR
• PE¥[email protected]¥FR/MANU - override default e-mail add
• PE¥[email protected]¥CC/ROBERT - carbon copied
• PE¥[email protected]¥BC/AMIE - blind copied
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E-mail PNR
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E-mail PNR
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E-mail PNR
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Abacus Virtually There - Weather Forecast
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Abacus Virtually There - Flight Tracker
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Abacus Virtually There - Flight Tracker
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E-mail PNR
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Paper Ticket Image
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E-mail PNR
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Abacus Virtually There
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Miscellaneous
• Time Display:
T*ORD
TET1800FCO/MNL
TETLHR/MNL
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Miscellaneous
• Weather Info: WEA/WV*BNEWEA/WX*SFO
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Miscellaneous
• 10 Closest Airport: W/-CYMILAN,IT
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Direct Reference System
• Y/MKT/PH1 - Local DRS
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Fares and Pricing
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Fare Quote (FQ)FQMNLSFO10OCT-PR
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RD1
Rule Display (RD)
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PNR Pricing
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Step 1 - Retrieve the PNR *JRBBCN - by Abacus record
locator *-CONTY - by last name
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Fares and Pricing
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Step 2 - Autoprice the PNR
WPABR or WPABR¥MUSD
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Other Services
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Philippine Airlines and Other Domestic Carriers
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DOMESTIC BOOKING and TICKETING FACILITY
The ONLY CRS that allows you to make reservations and issue domestic
tickets of Philippine Airlines.
Aside from PR, you can also book domestic flights of Air Philippines and
Asian Spirit & South East Asian Airline
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Low Cost Carriers
JETSTAR ASIA AIRWAYS (3K)
JETSTAR AIRWAYS (JQ)
VALUAIR LTD (VF)
AIR ASIA (AK)
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Access Rail
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Access Rail
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Whiz Hotel Rental
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Whiz Car Rental
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Travel Secure
AIG Philam (PL)
ASSIST Card (GA)
BLUE CROSS (PZ)
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FareX Online Fare Sheet
http://www.abacusfarex.com
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Accounting System
Smart Back-Office Solution (SBOSS)
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Client Base
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Sample Abacus PNR
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Training & Support
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Training
• Abacus Basic Reservation (ABR) I & II• Abacus Automated Ticketing (AAT)• Abacus Non-Air Course (ANC)• PR TAT (Domestic Ticketing Class)• Abacus For Tourism Students (AFTS)• Agent Self-paced SystEms Training (ASSET)• Daily Abacus Class (DAB)• Night Abacus Class (NAB)
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Support
HELPDESK – MNL - 02-812-5628 - [email protected]
– CEB - 032-2335762-63 - [email protected]
– DVO - 082-2214860
ADMIN - 02-848-3890 - 93 (MNL)– Training - [email protected]– Sales - [email protected]
www.abacus.com.ph
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Thank You