Abacus Functionality for Tourism StudentsCustomer Support & Training Department2013

Training House Rules• Attendance is a must!

• Please come to class on time.

• ABACUS TEST MODE. Instructions on your table. DO NOT use live mode.

• HANDS-ON! There will be time limit on exercises & exam.

• CELLULAR PHONES. Silent mode please.

• TELEPHONE CALLS. Please limit to 3 minutes.

• COMPUTER EXPERTS! Please do not change the settings.

• NON-SMOKING! Please have it outside the building.

• SNACKS & DRINKS. You may have them at the pantry.

Objectives

• Participants will be able to understand the basic workflow of a Passenger Name Record (PNR)

• To build participant’s confidence in terms of:

Creating a basic PNR

PNR modification

Adding miscellaneous information to client’s bookings

• To have proper knowledge about pricing a PNR and issue Electronic Ticket

• Introduction to Abacus and its products

• Travel terminology

• Getting to know Abacus WorkSpace

• Sign In & Sign Out

• Encode & Decode (city name, airline and aircraft)

• Introduction to 5 Mandatory Fields

Check Air or flight availability

Create & modify basic itinerary

OUR TOPICS

OUR TOPICS• Continuation on 5 Mandatory Fields

Review: Itinerary Field Creation

Name Field

Option, Phone and Receive From Fields

• End Transaction

• PNR Retrieval

• System reminders

OUR TOPICS• General Facts field:

Other Supplementary Information (OSI)

Special Service Request (SSR)

• Frequent Flyer Program

• Perform advance seat request (Pre-Reserved Seat)

• Input itinerary remarks

• Printer Designation & Itinerary Preview

• Virtually There

OUR TOPICS

• Review: Itinerary creation and modification

• PNR Pricing

• Electronic Ticket Issuance

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