104MHB Rev. 11/08

AAA Northway Offices to Serve You

Emergency Road Service1-800-AAA-HELP 1-800-222-4357

AAA NorthwaySchenectady Travel Center

1626 Union Street Schenectady, New York 12309

(518) 374-4575

AAA NorthwaySaratoga Springs Travel Center

26 West Avenue Saratoga Springs, New York 12866

(518) 587-8449

AAA NorthwayQueensbury Travel Center

345 Bay Road Queensbury, New York 12804

(518) 792-0088

AAA NorthwayPlattsburgh Travel Center

20 Booth Drive Plattsburgh, New York 12901

(518) 563-3830

AAA NorthwayAmsterdam Travel Center

118 Sanford Farms, Route 30 Amsterdam, New York 12010

(518) 684-0064

Visit us on our website at AAA.com Membership • Travel

Automotive • Show Your Card & Save®

Financial Services

AAA.com

Member Benefit Guide

MEMBERSHIP NUMBER

CLUB CODE

VALID THRU

MEMBER SINCE

000 000 123456701 92004 DEC 31 2009

Emergency Road Service 1-800-AAA-HELP1-800-222-4357

Welcome to AAA Membership

Dear Member,

As a AAA member, you belong to one of the largest membership organizations in the world. AAA has served members since 1902, and our number one priority continues to be high-quality, personal service. Today, there are over 51 million members served at over 1,000 offices in the U.S. and Canada.

AAA membership is an excellent value. It pays to belong! Members receive over 70 products and services such as automotive and emergency services, complete travel planning, Show Your Card & Save® discounts and much, much more. AAA gives you protection, convenience and savings, when you are driving, traveling or around home. The AAA Member Benefit Guide is intended to help you take full advantage of your membership. Read it over, then keep it handy for easy reference any time you have a question about benefits.

Thank you for the opportunity to serve you in the years ahead.

Sincerely,

James PhelpsPresident

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• Highly qualified automotive technicians that have earned certifications by the National Institute for Automotive Service Excellence.

• Full service repair facilities that have the right tools and equipment to provide a broad range of repairs including tune-ups and repairs to engines, brakes, electrical systems, suspensions and heat-ing/air conditioning systems.

• Service reputation and workmanship that meets your own tough, demanding standards. Before AAA approves a facility, we survey past customers to determine what their experience has been with that facility.

It should be understood that stations that have been awarded the status of AAA “Approved Auto Repair” are under contract to provide such services and are not agents of the Club, nor is the Club an agent for any official AAA AAR station. The Club assumes no responsibility for damage to member’s vehicle as a result of repair work performed by such contracted stations. However, the Club will assist in mediation issues, if necessary.

AAA Approved Auto Body Repair

AAA’s Approved Auto Body Repair means members may expect quality auto body repair work. Members also receive important consumer protection at AAA’s approved facilities.

AAA Member Benefit GuideIt pays to belong!

Membership ............................................. 4-5

Primary Membership; Associate Membership; Membership Card; AAA Plus; AAA Plus RV; Trip Interruption Protection

Travel by Auto .......................................... 5-6

Personal Travel Planning; Maps and TripTik® Routings; TourBook® and CampBook® Guides

Full Service Travel Agency .........................7

Cruise, Tours, Hotels and more, International Travel Assistance

Additional Member Benefits ............... 8-10

Fee-Free Travelers Cheques; Travel Money Products; Passport Photos; Travel Store; Notary Public Service; Emergency Check Cashing; Member Publication; AAA Defensive Driver Program; Website; Government Affairs; Traffic Safety

Financial ........................................................10

AAA Credit Cards; Automatic Renewal; AAA Deposits

Show Your Card & Save ............................11

Save on Hotels; Save on Rentals; Save on Entertainment; Save on Shopping

Great Reasons to Belong to AAA ........... 12-13

Auto Travel Department; Emergency Road Service; AAA Travel Agency; General Services

Emergency Road Service ................... 14-22

How to call for Emergency Road Service; Additional Important Provisions; What is AAA Emergency Road Service?; Emergency Check Acceptance; Eligible Vehicles; Battery Service; Tire Service; Towing Service; Parkways - Turnpikes - Thruway Service; Fuel Service; Lockout Service; Extricating Service; Allotted Call Limit; The AAA Road Service Network; Who Can Receive Service?; AAA Plus and Plus RV Members Receive the Following Extended Benefits; Member’s Risk; Reimbursements

Approved Auto Repair Program ...... 22-23

What does AAA “Approved Auto” Repair mean to you?

Approved Auto Body Repair ...................23

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Approved Auto Repair Program (AAR)

For years you’ve trusted us to help you select ac-commodations while you travel. Now, at home or on the road, you can trust us to help you find quality auto repair.

Auto repair can be a frustrating experience. AAA’s Approved Auto Repair takes the “guess” work out of finding quality auto repair. Each year repair facilities are inspected to see if they meet the tough, demanding standards for superior performance. Only one-third of the facilities inspected qualify to display the AAA Approved Auto Repair sign. It’s a sure bet that they can provide you the highest qual-ity in auto care.

What Does “AAA Approved” Auto Repair Mean to You?AAA’s Approved Auto Repair Facilities have met and maintained AAA’s performance standards while pro-viding reliable and courteous service. Here’s what AAA demands:

and presenting their membership card to the service vehicle driver upon arrival in lieu of payment. The phone number to call when in need of Emergency Road Service is 1-800-AAA-HELP (1-800-222-4357). If calling from a cell phone, dial 518-374-4100.

Exceptions to this requirement would be cases involving violation of laws including illegal parking, snow routes, driving under the influence; failure to appear for violations; driving on a suspended/re-voked driver’s license; failure to present evidence of insurance; illegal use or falsification of license or registration; engaging in a felony; attempting to elude/eluding police. In the case of an accident resulting in police ordered tow provide a copy of the accident police report when submitting for reimbursement consideration.

Primary MembershipThe first membership in a household is called the Primary Membership. Emergency Road Service is available to you, as the Primary Member, for any car needing service whether you are the driver or the passenger. COVERAGE IS ON YOU… NOT THE VEHICLE.

Associate MembershipAssociate Memberships are available, at an additional cost, to extend complete membership protection and services to spouse, domestic partner or dependants of the Primary Member. Special requirements are: 1. Associate Membership will be granted only

on a Primary Membership account with the same coverage level.

2. Associate Members must be the spouse, domestic partner or child, 19 years of age or under, of the Primary Member, residing at the same permanent address as the Primary Member.

3. Associate Members may also be the child, over 19 years of age of the Primary Member, as long as they are a full time college student with the same permanent address as the Primary Member.

4. Associate Memberships may be added at any time during the Primary’s Membership year.

Membership CardThe signature on the membership card, whether primary or associate, should be the same as your driver’s license. Carry your card with you at all times; it contains the Guaranteed Arrest Bail Bond and will have to be presented in the event that you are in need of Emergency Road Service.

Membership

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Member’s RiskBefore servicing any automobile where there is the possibility of damage to the automobile or other property as a result of such service, the service person shall inform the member that the member must assume the risk of damage. Any such circum-stance should be fully recorded and reported to AAA Northway. It should be understood that the official stations are under contract with the Club to per-form such services and are not agents of the Club, nor is the Club an agent for any official station. In rendering service, the garage acts as an agent of the member. The Club assumes no responsibility for injuries to persons or property, including damage to member’s vehicle, as a result of Emergency Road Service performed by such contract garages. The Club will assist by mediating unresolved issues.

ReimbursementsThe Club’s Emergency Road Service is available to assist members 24-hours a day, 365 days of the year. In the event a member calls for service and AAA service is unavailable, the Club will refund the member for the prevailing commercial rate for covered services.

In those instances when a member is unable to ob-tain AAA Emergency Road Service, an original item-ized paid receipt in the member’s name must be submitted to the Club within 30 days along with an AAA Northway reimbursement form for reimburse-ment consideration. Reimbursements are based on the Club’s contract rate for services within the scope of these guidelines. Since the contract rate is substantially lower than the regular commercial rates, members can save money by calling AAA first

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AAA PlusAAA Plus offers many benefits in addition to the great AAA benefits you already enjoy. AAA Plus is a deluxe membership option that provides extra protection and savings at a nominal fee. AAA Plus may be added to or removed from your Basic Membership only at the time of renewal. For more information on Plus coverage, please see pages 12 and 13.

AAA Plus RVAAA Plus RV provides the ultimate in membership protection. Along with all the benefits of AAA Plus, AAA Plus RV covers your motorcycle, motor home, 2 or 4 wheeled trailer (excluding livestock trailers) and pickup with camper. AAA Plus RV may be added to or removed from your Basic or Plus Membership only at the time of renewal.

Trip Interruption Protection - up to $350If your vehicle is disabled for more than 24 hours due to an accident, theft, or mechanical breakdown while you are more than 100 miles away from home, you will be reimbursed for up to 72 hours with a maximum of $350. This includes lodging, food (excluding alcoholic beverages) and a rental car to continue to your destination. Original paid receipts in the member's name for all expenses must be sub-mitted along with a AAA Northway reimbursement form within 30 days of disablement. Trip Interrup-tion reimbursement applies to only one member who is present at the time of breakdown.

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Personal Travel PlanningTrained travel counselors help you plan your route, sightseeing and accommodations and prepare a custom package for every domestic driving trip.

Travel By Auto

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We suggest that members patronize AAA contract stations whenever possible and identify themselves as AAA members to the attendant.

In most instances, AAA members may depend on prompt road service not ordinarily available to the general public. However, there may be some instances where – due to circumstances beyond our control – service may be delayed or unavailable. In addition, rules governing service may vary slightly from one Club to another due to local laws or condi-tions. In this case, the member is governed by the rules of the Club where the emergency occurs.

Who Can Receive Service?EMERGENCY ROAD SERVICE IS PROVIDED ONLY FOR THE MEMBER WHOSE NAME APPEARS ON THE MEMBERSHIP CARD. You as a member are covered in any vehicle you are driving or are a passenger in. Service, however, does not cover a particular vehicle, nor is service available to any nonmember driving the member’s vehicle - even though the nonmember may reside in the same household. Associate Memberships are available at special reduced rates for qualified persons residing in the member’s household.

AAA Plus and Plus RV Members Receive the Following Extended Benefits: • 100 miles free towing to any destination of

the member’s choice

• Emergency Road Service including a suffi-

cient amount of fuel to enable the member to

reach the nearest gas station

• Extended extrication service

• Up to $100 lock and key service

• Reimbursement of AAA Plus services at com-

mercial rates when AAA is unavailable

• Trip interruption protection – up to $350

• Extended travel benefits

* AAA Plus and Plus RV coverage may be added or removed only at time of membership renewal

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Maps and TripTik® RoutingsAAA city, state and regional maps are the most detailed maps available. AAA marks your route and prepares your customized trip with up-to-date construction information. Our experienced travel counselors can show you all the information you need to know to make your trip an easy, safe, and fun one! They can also help you with hotel and car reservations.

TourBook® and Camp-Book® GuidesAAA TourBooks® list AAA ap-proved restaurants and lodgings, along with attractions and travel infor-mation. The restaurants and lodgings are inspected each year to insure our members have piece of mind when using a AAA approved facility. Each entry in our TourBooks® includes the address, phone number, amenities, AAA Diamond Rating and prices – including guaranteed and special member-only rates.

Allotted Call LimitMembers are allowed four (4) service calls during their membership year. Any member requesting additional road service over their four (4) call limit will have a service truck dispatched, however, the member will be expected to pay the driver at the time of service. The Club attempts to handle cases involving excessive use on an individual basis. AAA Northway reserves the right to bill a member whose number of calls exceeds the allotted call limit. AAA Northway reserves the right to downgrade, non-renew or cancel any membership for excessive use.

The AAA Road Service NetworkThe AAA Emergency Road Service program operates through independent garages who have contracted with AAA Clubs to provide service. The Club makes every effort to secure reliable, competent service stations to provide Emergency Road Service. These stations serve as independent contractors and the Club does not assume liability for their acts or the acts of their service persons who are not employ-ees of the Club. Any damages resulting from the acts of service station personnel – or any defects or deficiencies in the goods or repair services which a member may purchase are the sole responsibility of the station and should be reported promptly to the proprietor. The Club will mediate member’s vehicle repair and damage complaints resulting from road service provided by AAA/CAA contractors.

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AAA Takes Care of All the DetailsAAA members receive many special member benefits through the AAA Travel Agency. Our professional travel agents have been certified to provide the best travel arrangements worldwide while getting the best value for your travel dollars. We have destina-tion specialist in all offices to make your next trip the most memorable ever. Ask about our AAA North-way Select Vacation packages.

Here is a sample of how our agents can put together the ideal travel package for you • Cruise tickets and cruise tours • Tour packages, both independent and

escorted • Hotel & resort reservations • Car rental reservation – domestic and

international • Airline reservations – domestic and

international • Rail tickets • Group, corporate or leisure travel

arrangements • Tailor-made individual travel arrangements • Custom-planned motorcoach tours • Baggage and travel insurance • Information on visas and other travel

documents • Passport photos and applications

International Travel AssistanceAAA is the only authorized source in the U.S. for International Driving Permits (IDP’s). AAA also provides assistance with passport photos, visa’s, foreign maps and tour guides. Trip cancellation, lost baggage and travel insurances are available to safeguard your trip.

Full Service Travel Agency

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Parkways – Turnpikes – Thruway ServiceIn areas where AAA contractor access is legally restricted such as parkways, turnpikes, or thruway, the member is requested to pay for service and submit the paid original receipt in his or her name for reimbursement consideration. Reimbursement will be based on the cost of towing the vehicle to the nearest exit or responding garage, at the member’s discretion.

Fuel ServiceAn emergency supply of fuel will be delivered to a member’s disabled vehicle enabling the member to reach the nearest service station; or towed to a facility where fuel is available in accordance with the Club’s towing provisions. Basic Members will be charged for the fuel at current pump prices. AAA Plus and Plus RV benefits include at no additional cost a delivery of a sufficient amount of fuel to enable the member to reach the nearest service station.

Lockout ServiceIf keys are locked inside the vehicle, service will be sent to gain entrance. If the key that operates or provides access to the passenger compartment of the vehicle is lost, broken, or the service provider cannot gain entry, the Club shall provide locksmith service up to $50. If necessary, the Club will provide tow service. Once the vehicle is at the repair facility, the member is responsible for the cost of parts and labor. AAA Plus and Plus RV benefits include up to $100 in parts and labor for lock and key service to make vehicle operable.

Extricating ServiceWill be provided when needed, but it will not include snow removal or service when vehicle is located in a place where snow and ice have not been sufficiently removed to allow prompt access. The vehicle will be extricated/winched when it can be safely reached from a normally traveled road or established thoroughfare. If special equipment such as extra rigging, extra trucks and/or extra manpower is required, either because of the inaccessible loca-tion or the design of the vehicle being extricated, associated costs will be at the member’s expense. One operator with one tow truck at the scene is included. AAA Plus and Plus RV benefits include at no addi-tional cost a second truck and operator for one full hour at the scene of disablement.

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Fee-Free Travelers ChequesAAA members can purchase fee-free domestic Travelers Cheques at all of our Travel Centers. We also offer fee-free Dual Signature Travelers Cheques for added convenience.

Travel Money ProductsAAA members have a variety of options for cash when traveling. AAA Northway offers convenient packs of banknotes and coins, TipPaks® to ensure you have local currency in hand. AAA Northway also offers prepaid Travel Money Cards and Gift Cards.

Passport PhotosInstant passport photo service is available at all AAA Northway Travel Centers during normal business hours. Members receive two color photos valid for both passports and International Driving Permits. Passport photos are available to Basic Members for a fee of $6.00 and are $2.50 for Plus & Plus RV Members.

Travel StoreAAA members may purchase discounted merchan-dise through AAA Northway Travel Stores, located in each of our Travel Centers. We offer a variety of items such as luggage, travel accessories, EZPASS tags, AAA Road Atlases and more – all at special member only prices. If you cannot make it into one of our Travel Centers you can also visit our AAA Northway eTravel Store at AAA.com.

Notary Public ServiceFree notary public service is available to members at all AAA Northway Travel Centers.

Additional Member Benefits

Towing ServiceA vehicle which cannot be driven safely under its own power may be towed on the basis of one tow per emergency disablement. Members may have their vehicle towed at the Club’s expense from the point of breakdown back to the AAA station responding to the call. If a member desires to be towed to another location, the member is entitled to three (3) free miles of towing. On the start of the fourth (4th) mile, additional mileage shall be charged to the member at the applicable rate and should be paid to the responding service station at the time service is rendered. AAA stations may require damage inspection and waiver liability if a vehicle is dropped at a closed place of repair or at any location where the member or a representative is not available to accept custody of the vehicle. AAA Plus and Plus RV benefits include up to one hundred (100) miles of free towing from the point of disablement to a desti-nation of the member’s choice.

If your car must be towed to a repair facility, you should call them in advance to be sure they will accept your car. Due to the demand for automobile repairs, many service outlets will not accept towed vehicles without an appointment.

During severe and extended storms or cold weather periods, AAA Northway reserves the right to temporarily suspend towing service to members whose vehicles are in a place of safety, such as park-ing lots or the member’s own driveway or garage in order to give priority to members who may be stranded out-of-doors or in an emergency situation.

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Emergency Check CashingIf you run short of money while traveling, simply turn your AAA Northway card into instant cash at most AAA Club Offices. Participating AAA Clubs will cash your personal check up to $100.00, when you present your AAA Northway membership card and other necessary identification.

Member PublicationEvery Primary Member is entitled to Going Places magazine subscription. Going Places, an official publication of the Club, is an important channel of information between the Club and our members. It provides details of activities in the automotive, highway, and legislative fields of particular interest to motorists. Regular features advise you on the care and maintenance of your car. It also provides vacation suggestions and news of Club activities.

AAA Defensive Driver ProgramAAA Northway offers you a six-hour defensive driv-ing course. This course will allow you to refresh your driving skills and learn preventative techniques for collision avoidance. Upon participation and com-pletion of this course you can:

• Receive a 10% insurance discount.• Reduce up to 4 points on your current driving record.

This course is available for a nominal fee in a city/town near you. Reservations can be made by calling toll free (888) 761-6058.

WebsiteLog on to AAA.com and you’ll find many of the services available to you at our Travel Centers. Book a trip, renew your membership, request Emergency Road Service online, create your own TripTik®, purchase a wide selection of theme park tickets, and so much more. Plus, our website will keep you up to date with all the latest news from the Club.

Government AffairsAAA has supported motorists' interests since 1902. AAA monitors local, state and federal legislative activity and lobbies for motorists' rights at all levels.

AAA Foundation of Traffic SafetyAAA Clubs support the Traffic Safety Foundation safety research including programs such as School Safety Patrol, Driver Improvement Programs, and the School Safety Poster Contest. AAA is commit-ted to support and conduct programs that enhance safety in the communities we serve.

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tire service for AAA Plus RV Members. Dual-wheel unloaded pickup trucks are provided all service except tire service.

Rented passenger vehicles are eligible for service. Commercial vehicles are also eligible for service with the exclusion of taxicabs and limousines. Some ser-vices, such as extricating services and towing, cannot be safely provided to large or heavily loaded vehicles, however, other services will be provided such as bat-tery, gasoline and lockout services. Vehicles which do not bear valid state license plates or vehicles to be junked are not eligible for service.

Battery ServiceAn attempt will be made to start vehicle with battery boost or other available means. Our mobile team of battery service technicians are highly trained and ready to test and replace your battery on the spot if needed (available in select locations). Recharging the battery is at the member’s expense. Service stations are not required to attempt to start a car by pushing it. If the car cannot be started, tow service will be arranged.

In selected areas, when a AAA member calls for as-sistance or submits a request online and the problem is believed to be battery related, a mobile battery replacement vehicle may be dispatched. A trained specialist will test the battery and the vehicle charg-ing system at no cost to the member. If the battery needs to be replaced, the member can request to purchase one and the specialist will install one on the spot. Battery service replacement vehicles carry batteries that will properly fit approximately 90% of all cars, SUVs & light trucks on the road.

Tire ServiceIncludes one service trip to transfer an inflated spare tire from carrier to wheel. (Does not include removing tires from rims, repairing or shifting tires, mounting or removing chains or installing snow tires.) EACH MEMBER IS EXPECTED TO HAVE AN INFLATED SPARE TIRE. Tire repairs and additional trips are at member’s expense. Dual-wheeled ve-hicles are not eligible for tire service.

Towing service shall be provided in the event a spare is not available.

Financial Services Additional Important ProvisionsEvery effort has been made to design an Emergency Road Service program which is able to meet the emergency demands of AAA members. However, the Club cannot guarantee that service will always be available in all areas and under all circumstances. Service within any particular time limit cannot be guaranteed, especially during periods of extreme weather conditions, where delays can be expected.

Because guidelines covering the Emergency Road Service program are subject to change, Club mem-bers are asked to familiarize themselves with updated guidelines which are published on AAA.com.

What is AAA Emergency Road Service?AAA Emergency Road Service is just that – an emergency service which must not be mistaken for maintenance, repair, or a convenience service. Members are responsible for the cost of parts and labor. The responding service station will make only one round trip per disablement. Additional trips for the same disablement are at the member’s expense.

In fairness to all AAA members, the Club cannot be expected to render repeated service on a vehicle in need of repairs.

AAA facilities are not obligated to perform repair work after regular business hours.

Emergency Check AcceptanceAAA/CAA Clubs will guarantee payment of its mem-bers’ personal checks up to $250 to pay for emer-gency services or repairs at any independent contract facility. The member must present a valid member-ship card and other appropriate identification at the time of payment.

Eligible VehiclesAAA shall provide service to four-wheeled motor driven vehicles of the passenger, pleasure or recre-ational type regardless of license plate designation, if those services can be safely delivered.

In addition, dual-wheeled campers/motor homes, light duty single axle trailers, motorcycles and fifth wheel trailers (excluding livestock trailers) will be provided all services such as towing, extrication and

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AAA Credit CardsAAA WorldPointsTM

Earn points towards great rewards like cash, airline tickets, brand-name merchandise, and gift cards with the AAA Platinum Plus® WorldPointsTM credit card. Besides a wide array of rewards, you’ll also enjoy a low Annual Percentage Rate (APR), no annual fee, 24-hour account access, 0% fraud liability and much more. Contact us today at AAA.com/creditcard or call 1-800-545-7899 for more information or to apply. AAA also offers Gas Rebate and Cash Rewards credit cards.

Automatic RenewalAuthorize your AAA Membership dues to be charged to your AAA Credit Card, Visa, Master-Card, American Express or Discover Card.

AAA/Discover Bank Deposit ProgramMembers save more with the AAA/Discover Bank Deposit Program. Special benefits include:

• Exclusive, member-only rates that consistently beat the national bank average;

• No minimum required to open a CD, IRA or Money Market account (Money Market Accounts require a minimum balance of $1,500 after 60 days);

• Quick account set-up by phone, mail or online;

• Easy and secure access to your account information via AAA.com/deposits.

Discover the AAA difference in high-yield savings accounts. Call 1-888-204-8990 or go online to AAA.com/deposits for more information.

Financial Services

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Show Your Card & Save®

Show your AAA card for discounts and savings on many everyday purchases. Look for the sign at participating businesses near home and when you travel. Your savings can be hundreds of dollars per year!

Save on HotelsStay with a AAA Preferred Lodging Partner where you’ll get the best available rate for your dates of stay and a 100 percent satisfaction guarantee! Choose from over 1 million hotel rooms at top-brand hotels including Best Western, Hampton, Hilton, Hyatt, Marriott, and Starwood.

Save on Car & Truck RentalsReceive exclusive AAA savings on Hertz leisure and business car rentals. AAA Members also receive discounts on Penske one-way truck rentals.

Save on Theme Parks and MoreSave on multi-day tickets to Walt Disney World, Universal Studios and SeaWorld Adventure Parks. Also save big on tickets to Busch Gardens, The Great Escape, Six Flags and to other popular attractions. Save money on movie passes to Regal and AMC Theatres. Check your nearest AAA Northway Travel Center or AAA.com for current pricing and availability.

Save on ShoppingSave on local and national retail operations with your AAA membership card. Included in this program are such partners as Target.com, Reebok Outlet Stores, Payless ShoeSource, LensCrafters, FTD floral products and an extensive list of local businesses available at your nearest AAA Northway Travel Center or at AAA.com.

Show Your Card & Save®

Emergency Road Service

Emergency Road Service is designed to aid any member whose vehicle has become unexpectedly disabled and cannot be driven safely under its own power.

How to Call for Emergency Road ServiceWhen in need of Emergency Road Service, members should call 1-800-AAA-HELP (1-800-222-4357) to receive dispatch assistance 24 hours a day from AAA employees. If calling from a cell phone, members should dial 518-374-4100.

When calling for service, you will be asked for the following:

1. The town or city you’re in2. Your membership number3. Exact location of your vehicle with cross streets4. Phone number. 5. Year, make, model, color and license plate

number6. Type of disablement7. Tow destination if applicable

Information given in this sequence will enable AAA to dispatch a vehicle to your aid without delay. It is expected that a member will be with the disabled vehicle at the time of service and present a valid membership card when the AAA contractor arrives.

Members can also request Emergency Road Service on the internet. Go to AAA.com and click on the Road Service Online® link. Simply complete the online form and AAA will be on the way. (Not available in all areas)

If your emergency problem is resolved before the serviceman reaches you, please notify AAA imme-diately. This will avoid your account from being charged with a road service call.

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AAA Travel Agency• Individual Travel Packages• Escorted Tours• Cruises and Cruise Tours• Escorted Motorcoach Trips• Customized Disney Vacations• Trip Assist Insurance • International Car Rentals• Rail Tickets• Domestic and International Airline Tickets• Corporate Travel Arrangements• Information on Visas and other Travel Documents

General Services• Fee-Free Travelers Cheques and

Dual Signature Cheques• Gift Cards• AAA TravelMoney® Cards• Fee-Free Notary Service• AAA Credit Cards• Show Your Card & Save Program• AAA Travel Store• Discounted Movie Tickets• Discounted Theme Park and Attraction Tickets• AAA High Yield Deposits• Passport Photos• International Driving Permits

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Great Reasons to Belong to AAA

Auto Travel Department• TripTiks®

• Regional/State/Local Maps• Attraction Discounts• TourBooks®

• CampBooks®

• Calendar of Events• Bridge & Ferry Directory• Travel Counseling• Car and Hotel Reservations• Road Construction

Emergency Road Service• 24-Hour Emergency Road Service• Emergency Check Acceptance• Bail Bond Protection• Approved Auto Repair• Approved Auto Body Repair• Fuel Price Reports• Theft Reward• Gas Availability Information• Digest of Motor Laws• Trip Interruption Protection• Battery Service (in select areas)

BASIC MEMBERSHIP PLUS AND PLUS RV MEMBERSHIP

Up to 3 miles from breakdown or to responding AAA station are free. Each additional mile charged at applicable rate.

Up to 100 miles from breakdown are free. Includes use of special towing equipment.

Free delivery. Fuel at cost. Free delivery. Fuel is free.

One service vehicle and driver for unlimited time.

A second service vehicle and driver for one full hour.

Up to $50 for parts and labor. Up to $100 for parts and labor.

N/A Up to $350 for personal expenses during a travel emergency. See page 5 for details.

$6 per set $2.50 per set

AAA BENEFIT

Towing

Fuel Delivery

Emergency Extrication hourLock and Key Service

Trip Interruption Protection

Passport Photos

Free. Free.European Tour Guide

AAA Travel Agency• Individual Travel Packages• Escorted Tours• Cruises and Cruise Tours• Escorted Motorcoach Trips• Customized Disney Vacations• Trip Assist Insurance • International Car Rentals• Rail Tickets• Domestic and International Airline Tickets• Corporate Travel Arrangements• Information on Visas and other Travel Documents

General Services• Fee-Free Travelers Cheques and

Dual Signature Cheques• Gift Cards• AAA TravelMoney® Cards• Fee-Free Notary Service• AAA Credit Cards• Show Your Card & Save Program• AAA Travel Store• Discounted Movie Tickets• Discounted Theme Park and Attraction Tickets• AAA High Yield Deposits• Passport Photos• International Driving Permits

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Great Reasons to Belong to AAA

Auto Travel Department• TripTiks®

• Regional/State/Local Maps• Attraction Discounts• TourBooks®

• CampBooks®

• Calendar of Events• Bridge & Ferry Directory• Travel Counseling• Car and Hotel Reservations• Road Construction

Emergency Road Service• 24-Hour Emergency Road Service• Emergency Check Acceptance• Bail Bond Protection• Approved Auto Repair• Approved Auto Body Repair• Fuel Price Reports• Theft Reward• Gas Availability Information• Digest of Motor Laws• Trip Interruption Protection• Battery Service (in select areas)

BASIC MEMBERSHIP PLUS AND PLUS RV MEMBERSHIP

Up to 3 miles from breakdown or to responding AAA station are free. Each additional mile charged at applicable rate.

Up to 100 miles from breakdown are free. Includes use of special towing equipment.

Free delivery. Fuel at cost. Free delivery. Fuel is free.

One service vehicle and driver for unlimited time.

A second service vehicle and driver for one full hour.

Up to $50 for parts and labor. Up to $100 for parts and labor.

N/A Up to $350 for personal expenses during a travel emergency. See page 5 for details.

$6 per set $2.50 per set

AAA BENEFIT

Towing

Fuel Delivery

Emergency Extrication hourLock and Key Service

Trip Interruption Protection

Passport Photos

Free. Free.European Tour Guide

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Show Your Card & Save®

Show your AAA card for discounts and savings on many everyday purchases. Look for the sign at participating businesses near home and when you travel. Your savings can be hundreds of dollars per year!

Save on HotelsStay with a AAA Preferred Lodging Partner where you’ll get the best available rate for your dates of stay and a 100 percent satisfaction guarantee! Choose from over 1 million hotel rooms at top-brand hotels including Best Western, Hampton, Hilton, Hyatt, Marriott, and Starwood.

Save on Car & Truck RentalsReceive exclusive AAA savings on Hertz leisure and business car rentals. AAA Members also receive discounts on Penske one-way truck rentals.

Save on Theme Parks and MoreSave on multi-day tickets to Walt Disney World, Universal Studios and SeaWorld Adventure Parks. Also save big on tickets to Busch Gardens, The Great Escape, Six Flags and to other popular attractions. Save money on movie passes to Regal and AMC Theatres. Check your nearest AAA Northway Travel Center or AAA.com for current pricing and availability.

Save on ShoppingSave on local and national retail operations with your AAA membership card. Included in this program are such partners as Target.com, Reebok Outlet Stores, Payless ShoeSource, LensCrafters, FTD floral products and an extensive list of local businesses available at your nearest AAA Northway Travel Center or at AAA.com.

Show Your Card & Save®

Emergency Road Service

Emergency Road Service is designed to aid any member whose vehicle has become unexpectedly disabled and cannot be driven safely under its own power.

How to Call for Emergency Road ServiceWhen in need of Emergency Road Service, members should call 1-800-AAA-HELP (1-800-222-4357) to receive dispatch assistance 24 hours a day from AAA employees. If calling from a cell phone, members should dial 518-374-4100.

When calling for service, you will be asked for the following:

1. The town or city you’re in2. Your membership number3. Exact location of your vehicle with cross streets4. Phone number. 5. Year, make, model, color and license plate

number6. Type of disablement7. Tow destination if applicable

Information given in this sequence will enable AAA to dispatch a vehicle to your aid without delay. It is expected that a member will be with the disabled vehicle at the time of service and present a valid membership card when the AAA contractor arrives.

Members can also request Emergency Road Service on the internet. Go to AAA.com and click on the Road Service Online® link. Simply complete the online form and AAA will be on the way. (Not available in all areas)

If your emergency problem is resolved before the serviceman reaches you, please notify AAA imme-diately. This will avoid your account from being charged with a road service call.

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Financial Services Additional Important ProvisionsEvery effort has been made to design an Emergency Road Service program which is able to meet the emergency demands of AAA members. However, the Club cannot guarantee that service will always be available in all areas and under all circumstances. Service within any particular time limit cannot be guaranteed, especially during periods of extreme weather conditions, where delays can be expected.

Because guidelines covering the Emergency Road Service program are subject to change, Club mem-bers are asked to familiarize themselves with updated guidelines which are published on AAA.com.

What is AAA Emergency Road Service?AAA Emergency Road Service is just that – an emergency service which must not be mistaken for maintenance, repair, or a convenience service. Members are responsible for the cost of parts and labor. The responding service station will make only one round trip per disablement. Additional trips for the same disablement are at the member’s expense.

In fairness to all AAA members, the Club cannot be expected to render repeated service on a vehicle in need of repairs.

AAA facilities are not obligated to perform repair work after regular business hours.

Emergency Check AcceptanceAAA/CAA Clubs will guarantee payment of its mem-bers’ personal checks up to $250 to pay for emer-gency services or repairs at any independent contract facility. The member must present a valid member-ship card and other appropriate identification at the time of payment.

Eligible VehiclesAAA shall provide service to four-wheeled motor driven vehicles of the passenger, pleasure or recre-ational type regardless of license plate designation, if those services can be safely delivered.

In addition, dual-wheeled campers/motor homes, light duty single axle trailers, motorcycles and fifth wheel trailers (excluding livestock trailers) will be provided all services such as towing, extrication and

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AAA Credit CardsAAA WorldPointsTM

Earn points towards great rewards like cash, airline tickets, brand-name merchandise, and gift cards with the AAA Platinum Plus® WorldPointsTM credit card. Besides a wide array of rewards, you’ll also enjoy a low Annual Percentage Rate (APR), no annual fee, 24-hour account access, 0% fraud liability and much more. Contact us today at AAA.com/creditcard or call 1-800-545-7899 for more information or to apply. AAA also offers Gas Rebate and Cash Rewards credit cards.

Automatic RenewalAuthorize your AAA Membership dues to be charged to your AAA Credit Card, Visa, Master-Card, American Express or Discover Card.

AAA/Discover Bank Deposit ProgramMembers save more with the AAA/Discover Bank Deposit Program. Special benefits include:

• Exclusive, member-only rates that consistently beat the national bank average;

• No minimum required to open a CD, IRA or Money Market account (Money Market Accounts require a minimum balance of $1,500 after 60 days);

• Quick account set-up by phone, mail or online;

• Easy and secure access to your account information via AAA.com/deposits.

Discover the AAA difference in high-yield savings accounts. Call 1-888-204-8990 or go online to AAA.com/deposits for more information.

Financial Services

Emergency Check CashingIf you run short of money while traveling, simply turn your AAA Northway card into instant cash at most AAA Club Offices. Participating AAA Clubs will cash your personal check up to $100.00, when you present your AAA Northway membership card and other necessary identification.

Member PublicationEvery Primary Member is entitled to Going Places magazine subscription. Going Places, an official publication of the Club, is an important channel of information between the Club and our members. It provides details of activities in the automotive, highway, and legislative fields of particular interest to motorists. Regular features advise you on the care and maintenance of your car. It also provides vacation suggestions and news of Club activities.

AAA Defensive Driver ProgramAAA Northway offers you a six-hour defensive driv-ing course. This course will allow you to refresh your driving skills and learn preventative techniques for collision avoidance. Upon participation and com-pletion of this course you can:

• Receive a 10% insurance discount.• Reduce up to 4 points on your current driving record.

This course is available for a nominal fee in a city/town near you. Reservations can be made by calling toll free (888) 761-6058.

WebsiteLog on to AAA.com and you’ll find many of the services available to you at our Travel Centers. Book a trip, renew your membership, request Emergency Road Service online, create your own TripTik®, purchase a wide selection of theme park tickets, and so much more. Plus, our website will keep you up to date with all the latest news from the Club.

Government AffairsAAA has supported motorists' interests since 1902. AAA monitors local, state and federal legislative activity and lobbies for motorists' rights at all levels.

AAA Foundation of Traffic SafetyAAA Clubs support the Traffic Safety Foundation safety research including programs such as School Safety Patrol, Driver Improvement Programs, and the School Safety Poster Contest. AAA is commit-ted to support and conduct programs that enhance safety in the communities we serve.

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tire service for AAA Plus RV Members. Dual-wheel unloaded pickup trucks are provided all service except tire service.

Rented passenger vehicles are eligible for service. Commercial vehicles are also eligible for service with the exclusion of taxicabs and limousines. Some ser-vices, such as extricating services and towing, cannot be safely provided to large or heavily loaded vehicles, however, other services will be provided such as bat-tery, gasoline and lockout services. Vehicles which do not bear valid state license plates or vehicles to be junked are not eligible for service.

Battery ServiceAn attempt will be made to start vehicle with battery boost or other available means. Our mobile team of battery service technicians are highly trained and ready to test and replace your battery on the spot if needed (available in select locations). Recharging the battery is at the member’s expense. Service stations are not required to attempt to start a car by pushing it. If the car cannot be started, tow service will be arranged.

In selected areas, when a AAA member calls for as-sistance or submits a request online and the problem is believed to be battery related, a mobile battery replacement vehicle may be dispatched. A trained specialist will test the battery and the vehicle charg-ing system at no cost to the member. If the battery needs to be replaced, the member can request to purchase one and the specialist will install one on the spot. Battery service replacement vehicles carry batteries that will properly fit approximately 90% of all cars, SUVs & light trucks on the road.

Tire ServiceIncludes one service trip to transfer an inflated spare tire from carrier to wheel. (Does not include removing tires from rims, repairing or shifting tires, mounting or removing chains or installing snow tires.) EACH MEMBER IS EXPECTED TO HAVE AN INFLATED SPARE TIRE. Tire repairs and additional trips are at member’s expense. Dual-wheeled ve-hicles are not eligible for tire service.

Towing service shall be provided in the event a spare is not available.

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Fee-Free Travelers ChequesAAA members can purchase fee-free domestic Travelers Cheques at all of our Travel Centers. We also offer fee-free Dual Signature Travelers Cheques for added convenience.

Travel Money ProductsAAA members have a variety of options for cash when traveling. AAA Northway offers convenient packs of banknotes and coins, TipPaks® to ensure you have local currency in hand. AAA Northway also offers prepaid Travel Money Cards and Gift Cards.

Passport PhotosInstant passport photo service is available at all AAA Northway Travel Centers during normal business hours. Members receive two color photos valid for both passports and International Driving Permits. Passport photos are available to Basic Members for a fee of $6.00 and are $2.50 for Plus & Plus RV Members.

Travel StoreAAA members may purchase discounted merchan-dise through AAA Northway Travel Stores, located in each of our Travel Centers. We offer a variety of items such as luggage, travel accessories, EZPASS tags, AAA Road Atlases and more – all at special member only prices. If you cannot make it into one of our Travel Centers you can also visit our AAA Northway eTravel Store at AAA.com.

Notary Public ServiceFree notary public service is available to members at all AAA Northway Travel Centers.

Additional Member Benefits

Towing ServiceA vehicle which cannot be driven safely under its own power may be towed on the basis of one tow per emergency disablement. Members may have their vehicle towed at the Club’s expense from the point of breakdown back to the AAA station responding to the call. If a member desires to be towed to another location, the member is entitled to three (3) free miles of towing. On the start of the fourth (4th) mile, additional mileage shall be charged to the member at the applicable rate and should be paid to the responding service station at the time service is rendered. AAA stations may require damage inspection and waiver liability if a vehicle is dropped at a closed place of repair or at any location where the member or a representative is not available to accept custody of the vehicle. AAA Plus and Plus RV benefits include up to one hundred (100) miles of free towing from the point of disablement to a desti-nation of the member’s choice.

If your car must be towed to a repair facility, you should call them in advance to be sure they will accept your car. Due to the demand for automobile repairs, many service outlets will not accept towed vehicles without an appointment.

During severe and extended storms or cold weather periods, AAA Northway reserves the right to temporarily suspend towing service to members whose vehicles are in a place of safety, such as park-ing lots or the member’s own driveway or garage in order to give priority to members who may be stranded out-of-doors or in an emergency situation.

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AAA Takes Care of All the DetailsAAA members receive many special member benefits through the AAA Travel Agency. Our professional travel agents have been certified to provide the best travel arrangements worldwide while getting the best value for your travel dollars. We have destina-tion specialist in all offices to make your next trip the most memorable ever. Ask about our AAA North-way Select Vacation packages.

Here is a sample of how our agents can put together the ideal travel package for you • Cruise tickets and cruise tours • Tour packages, both independent and

escorted • Hotel & resort reservations • Car rental reservation – domestic and

international • Airline reservations – domestic and

international • Rail tickets • Group, corporate or leisure travel

arrangements • Tailor-made individual travel arrangements • Custom-planned motorcoach tours • Baggage and travel insurance • Information on visas and other travel

documents • Passport photos and applications

International Travel AssistanceAAA is the only authorized source in the U.S. for International Driving Permits (IDP’s). AAA also provides assistance with passport photos, visa’s, foreign maps and tour guides. Trip cancellation, lost baggage and travel insurances are available to safeguard your trip.

Full Service Travel Agency

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Parkways – Turnpikes – Thruway ServiceIn areas where AAA contractor access is legally restricted such as parkways, turnpikes, or thruway, the member is requested to pay for service and submit the paid original receipt in his or her name for reimbursement consideration. Reimbursement will be based on the cost of towing the vehicle to the nearest exit or responding garage, at the member’s discretion.

Fuel ServiceAn emergency supply of fuel will be delivered to a member’s disabled vehicle enabling the member to reach the nearest service station; or towed to a facility where fuel is available in accordance with the Club’s towing provisions. Basic Members will be charged for the fuel at current pump prices. AAA Plus and Plus RV benefits include at no additional cost a delivery of a sufficient amount of fuel to enable the member to reach the nearest service station.

Lockout ServiceIf keys are locked inside the vehicle, service will be sent to gain entrance. If the key that operates or provides access to the passenger compartment of the vehicle is lost, broken, or the service provider cannot gain entry, the Club shall provide locksmith service up to $50. If necessary, the Club will provide tow service. Once the vehicle is at the repair facility, the member is responsible for the cost of parts and labor. AAA Plus and Plus RV benefits include up to $100 in parts and labor for lock and key service to make vehicle operable.

Extricating ServiceWill be provided when needed, but it will not include snow removal or service when vehicle is located in a place where snow and ice have not been sufficiently removed to allow prompt access. The vehicle will be extricated/winched when it can be safely reached from a normally traveled road or established thoroughfare. If special equipment such as extra rigging, extra trucks and/or extra manpower is required, either because of the inaccessible loca-tion or the design of the vehicle being extricated, associated costs will be at the member’s expense. One operator with one tow truck at the scene is included. AAA Plus and Plus RV benefits include at no addi-tional cost a second truck and operator for one full hour at the scene of disablement.

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Maps and TripTik® RoutingsAAA city, state and regional maps are the most detailed maps available. AAA marks your route and prepares your customized trip with up-to-date construction information. Our experienced travel counselors can show you all the information you need to know to make your trip an easy, safe, and fun one! They can also help you with hotel and car reservations.

TourBook® and Camp-Book® GuidesAAA TourBooks® list AAA ap-proved restaurants and lodgings, along with attractions and travel infor-mation. The restaurants and lodgings are inspected each year to insure our members have piece of mind when using a AAA approved facility. Each entry in our TourBooks® includes the address, phone number, amenities, AAA Diamond Rating and prices – including guaranteed and special member-only rates.

Allotted Call LimitMembers are allowed four (4) service calls during their membership year. Any member requesting additional road service over their four (4) call limit will have a service truck dispatched, however, the member will be expected to pay the driver at the time of service. The Club attempts to handle cases involving excessive use on an individual basis. AAA Northway reserves the right to bill a member whose number of calls exceeds the allotted call limit. AAA Northway reserves the right to downgrade, non-renew or cancel any membership for excessive use.

The AAA Road Service NetworkThe AAA Emergency Road Service program operates through independent garages who have contracted with AAA Clubs to provide service. The Club makes every effort to secure reliable, competent service stations to provide Emergency Road Service. These stations serve as independent contractors and the Club does not assume liability for their acts or the acts of their service persons who are not employ-ees of the Club. Any damages resulting from the acts of service station personnel – or any defects or deficiencies in the goods or repair services which a member may purchase are the sole responsibility of the station and should be reported promptly to the proprietor. The Club will mediate member’s vehicle repair and damage complaints resulting from road service provided by AAA/CAA contractors.

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AAA PlusAAA Plus offers many benefits in addition to the great AAA benefits you already enjoy. AAA Plus is a deluxe membership option that provides extra protection and savings at a nominal fee. AAA Plus may be added to or removed from your Basic Membership only at the time of renewal. For more information on Plus coverage, please see pages 12 and 13.

AAA Plus RVAAA Plus RV provides the ultimate in membership protection. Along with all the benefits of AAA Plus, AAA Plus RV covers your motorcycle, motor home, 2 or 4 wheeled trailer (excluding livestock trailers) and pickup with camper. AAA Plus RV may be added to or removed from your Basic or Plus Membership only at the time of renewal.

Trip Interruption Protection - up to $350If your vehicle is disabled for more than 24 hours due to an accident, theft, or mechanical breakdown while you are more than 100 miles away from home, you will be reimbursed for up to 72 hours with a maximum of $350. This includes lodging, food (excluding alcoholic beverages) and a rental car to continue to your destination. Original paid receipts in the member's name for all expenses must be sub-mitted along with a AAA Northway reimbursement form within 30 days of disablement. Trip Interrup-tion reimbursement applies to only one member who is present at the time of breakdown.

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Personal Travel PlanningTrained travel counselors help you plan your route, sightseeing and accommodations and prepare a custom package for every domestic driving trip.

Travel By Auto

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We suggest that members patronize AAA contract stations whenever possible and identify themselves as AAA members to the attendant.

In most instances, AAA members may depend on prompt road service not ordinarily available to the general public. However, there may be some instances where – due to circumstances beyond our control – service may be delayed or unavailable. In addition, rules governing service may vary slightly from one Club to another due to local laws or condi-tions. In this case, the member is governed by the rules of the Club where the emergency occurs.

Who Can Receive Service?EMERGENCY ROAD SERVICE IS PROVIDED ONLY FOR THE MEMBER WHOSE NAME APPEARS ON THE MEMBERSHIP CARD. You as a member are covered in any vehicle you are driving or are a passenger in. Service, however, does not cover a particular vehicle, nor is service available to any nonmember driving the member’s vehicle - even though the nonmember may reside in the same household. Associate Memberships are available at special reduced rates for qualified persons residing in the member’s household.

AAA Plus and Plus RV Members Receive the Following Extended Benefits: • 100 miles free towing to any destination of

the member’s choice

• Emergency Road Service including a suffi-

cient amount of fuel to enable the member to

reach the nearest gas station

• Extended extrication service

• Up to $100 lock and key service

• Reimbursement of AAA Plus services at com-

mercial rates when AAA is unavailable

• Trip interruption protection – up to $350

• Extended travel benefits

* AAA Plus and Plus RV coverage may be added or removed only at time of membership renewal

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Primary MembershipThe first membership in a household is called the Primary Membership. Emergency Road Service is available to you, as the Primary Member, for any car needing service whether you are the driver or the passenger. COVERAGE IS ON YOU… NOT THE VEHICLE.

Associate MembershipAssociate Memberships are available, at an additional cost, to extend complete membership protection and services to spouse, domestic partner or dependants of the Primary Member. Special requirements are: 1. Associate Membership will be granted only

on a Primary Membership account with the same coverage level.

2. Associate Members must be the spouse, domestic partner or child, 19 years of age or under, of the Primary Member, residing at the same permanent address as the Primary Member.

3. Associate Members may also be the child, over 19 years of age of the Primary Member, as long as they are a full time college student with the same permanent address as the Primary Member.

4. Associate Memberships may be added at any time during the Primary’s Membership year.

Membership CardThe signature on the membership card, whether primary or associate, should be the same as your driver’s license. Carry your card with you at all times; it contains the Guaranteed Arrest Bail Bond and will have to be presented in the event that you are in need of Emergency Road Service.

Membership

4

Member’s RiskBefore servicing any automobile where there is the possibility of damage to the automobile or other property as a result of such service, the service person shall inform the member that the member must assume the risk of damage. Any such circum-stance should be fully recorded and reported to AAA Northway. It should be understood that the official stations are under contract with the Club to per-form such services and are not agents of the Club, nor is the Club an agent for any official station. In rendering service, the garage acts as an agent of the member. The Club assumes no responsibility for injuries to persons or property, including damage to member’s vehicle, as a result of Emergency Road Service performed by such contract garages. The Club will assist by mediating unresolved issues.

ReimbursementsThe Club’s Emergency Road Service is available to assist members 24-hours a day, 365 days of the year. In the event a member calls for service and AAA service is unavailable, the Club will refund the member for the prevailing commercial rate for covered services.

In those instances when a member is unable to ob-tain AAA Emergency Road Service, an original item-ized paid receipt in the member’s name must be submitted to the Club within 30 days along with an AAA Northway reimbursement form for reimburse-ment consideration. Reimbursements are based on the Club’s contract rate for services within the scope of these guidelines. Since the contract rate is substantially lower than the regular commercial rates, members can save money by calling AAA first

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AAA Member Benefit GuideIt pays to belong!

Membership ............................................. 4-5

Primary Membership; Associate Membership; Membership Card; AAA Plus; AAA Plus RV; Trip Interruption Protection

Travel by Auto .......................................... 5-6

Personal Travel Planning; Maps and TripTik® Routings; TourBook® and CampBook® Guides

Full Service Travel Agency .........................7

Cruise, Tours, Hotels and more, International Travel Assistance

Additional Member Benefits ............... 8-10

Fee-Free Travelers Cheques; Travel Money Products; Passport Photos; Travel Store; Notary Public Service; Emergency Check Cashing; Member Publication; AAA Defensive Driver Program; Website; Government Affairs; Traffic Safety

Financial ........................................................10

AAA Credit Cards; Automatic Renewal; AAA Deposits

Show Your Card & Save ............................11

Save on Hotels; Save on Rentals; Save on Entertainment; Save on Shopping

Great Reasons to Belong to AAA ........... 12-13

Auto Travel Department; Emergency Road Service; AAA Travel Agency; General Services

Emergency Road Service ................... 14-22

How to call for Emergency Road Service; Additional Important Provisions; What is AAA Emergency Road Service?; Emergency Check Acceptance; Eligible Vehicles; Battery Service; Tire Service; Towing Service; Parkways - Turnpikes - Thruway Service; Fuel Service; Lockout Service; Extricating Service; Allotted Call Limit; The AAA Road Service Network; Who Can Receive Service?; AAA Plus and Plus RV Members Receive the Following Extended Benefits; Member’s Risk; Reimbursements

Approved Auto Repair Program ...... 22-23

What does AAA “Approved Auto” Repair mean to you?

Approved Auto Body Repair ...................23

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Approved Auto Repair Program (AAR)

For years you’ve trusted us to help you select ac-commodations while you travel. Now, at home or on the road, you can trust us to help you find quality auto repair.

Auto repair can be a frustrating experience. AAA’s Approved Auto Repair takes the “guess” work out of finding quality auto repair. Each year repair facilities are inspected to see if they meet the tough, demanding standards for superior performance. Only one-third of the facilities inspected qualify to display the AAA Approved Auto Repair sign. It’s a sure bet that they can provide you the highest qual-ity in auto care.

What Does “AAA Approved” Auto Repair Mean to You?AAA’s Approved Auto Repair Facilities have met and maintained AAA’s performance standards while pro-viding reliable and courteous service. Here’s what AAA demands:

and presenting their membership card to the service vehicle driver upon arrival in lieu of payment. The phone number to call when in need of Emergency Road Service is 1-800-AAA-HELP (1-800-222-4357). If calling from a cell phone, dial 518-374-4100.

Exceptions to this requirement would be cases involving violation of laws including illegal parking, snow routes, driving under the influence; failure to appear for violations; driving on a suspended/re-voked driver’s license; failure to present evidence of insurance; illegal use or falsification of license or registration; engaging in a felony; attempting to elude/eluding police. In the case of an accident resulting in police ordered tow provide a copy of the accident police report when submitting for reimbursement consideration.

Welcome to AAA Membership

Dear Member,

As a AAA member, you belong to one of the largest membership organizations in the world. AAA has served members since 1902, and our number one priority continues to be high-quality, personal service. Today, there are over 51 million members served at over 1,000 offices in the U.S. and Canada.

AAA membership is an excellent value. It pays to belong! Members receive over 70 products and services such as automotive and emergency services, complete travel planning, Show Your Card & Save® discounts and much, much more. AAA gives you protection, convenience and savings, when you are driving, traveling or around home. The AAA Member Benefit Guide is intended to help you take full advantage of your membership. Read it over, then keep it handy for easy reference any time you have a question about benefits.

Thank you for the opportunity to serve you in the years ahead.

Sincerely,

James PhelpsPresident

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• Highly qualified automotive technicians that have earned certifications by the National Institute for Automotive Service Excellence.

• Full service repair facilities that have the right tools and equipment to provide a broad range of repairs including tune-ups and repairs to engines, brakes, electrical systems, suspensions and heat-ing/air conditioning systems.

• Service reputation and workmanship that meets your own tough, demanding standards. Before AAA approves a facility, we survey past customers to determine what their experience has been with that facility.

It should be understood that stations that have been awarded the status of AAA “Approved Auto Repair” are under contract to provide such services and are not agents of the Club, nor is the Club an agent for any official AAA AAR station. The Club assumes no responsibility for damage to member’s vehicle as a result of repair work performed by such contracted stations. However, the Club will assist in mediation issues, if necessary.

AAA Approved Auto Body Repair

AAA’s Approved Auto Body Repair means members may expect quality auto body repair work. Members also receive important consumer protection at AAA’s approved facilities.

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AAA Northway Offices to Serve You

Emergency Road Service1-800-AAA-HELP 1-800-222-4357

AAA NorthwaySchenectady Travel Center

1626 Union Street Schenectady, New York 12309

(518) 374-4575

AAA NorthwaySaratoga Springs Travel Center

26 West Avenue Saratoga Springs, New York 12866

(518) 587-8449

AAA NorthwayQueensbury Travel Center

345 Bay Road Queensbury, New York 12804

(518) 792-0088

AAA NorthwayPlattsburgh Travel Center

20 Booth Drive Plattsburgh, New York 12901

(518) 563-3830

AAA NorthwayAmsterdam Travel Center

118 Sanford Farms, Route 30 Amsterdam, New York 12010

(518) 684-0064

Visit us on our website at AAA.com Membership • Travel

Automotive • Show Your Card & Save®

Financial Services

AAA.com

Member Benefit Guide

MEMBERSHIP NUMBER

CLUB CODE

VALID THRU

MEMBER SINCE

000 000 123456701 92004 DEC 31 2009

Emergency Road Service 1-800-AAA-HELP1-800-222-4357