AA Smartfuel / Onecard

Q.IheardIcannowearnAASmartfueldiscountsatCountdown?A.Yes.From10October2016youcanearnAASmartfueldiscountsatCountdown.TheOnecardprogrammehasbeenrefreshedtogiveCountdowncustomerstheopportunitytoearneitherOnecardPointstoreceiveOnecardRewardsVouchersORtohavetheirrewardasAASmartfueldiscountswhichcanbeaccumulatedwiththeirotherAASmartfueldiscounts.CountdowncustomersmustchooseeithertheOnecardRewardsVouchersORAASmartfueldiscounts.Youcannotreceivebothonasingletransaction.Q.WhencanIstartusingthenewAASmartfuel/OnecardornewAAMembershipcard?A.YoucanstartusingyournewlinkedorregisteredcardsatCountdownfromthe10thofOctober2016toearnAASmartfueldiscounts.Q.HowdoIgetanewAASmartfuel/Onecard?A.PickoneupfromanyparticipatingCaltexstore.TheyarealsoavailablefromCountdownstoresorAACentres.Q.HowdoIgetanewAAMembershipCard?A.IfyouareanexistingMemberoftheAA,yournewAAMembershipcardwillbepostedtoyouintheweekbeginning3October2016bytheNZAutomobileAssociation.IfyouhavenotreceivedyournewAAMembershipcardyoushouldcontactAAMembershipon0800500444.IfyouwishtojoinuptotheAAasanewMemberyoucangototheAAwebsitewww.aa.co.nz.Q.HowdoIknowifIalreadyhaveanewcard?A.Thenewco-brandedAASmartfuelcard/OnecardisafreecardavailableatAASmartfuelpartnerstoressuchasCaltex(CountdownandAACentres).ItisidentifiablebyhavingthegreenOnecardbrandingonthelefthandsideofthecardandtheorangeAASmartfuelbrandingontherighthandsideofthecard

ThenewAASmartfuelcardisonepieceofplasticthatdoestwothings:

• It’sanAASmartfuelcard-whichcustomersuseatparticipatingCaltexsitestogetfueldiscounts• Nowit’salsoaCountdownOnecard-whichcustomerscanuseatCountdowntogetClubPricesandalsoearnOnecard

pointstowardOnecardRewardsVouchersortoearnAASmartfueldiscounts.ThenewAAMembershipcardisidentifiablebythepresenceofanadditionalgreenOnecardlogoonthebottomlefthandsideofthecard.ThesecardsareissuedbytheNZAutomobileAssociationwhenyoupurchaseanAAMembership.AspartoftheMembershipyouareautomaticallyenrolledintotheAASmartfuelprogrammeandnowcanbeusedfortheCountdownOnecardprogramme.

ThenewAAMembershipcardisonepieceofplasticthatdoesthreethings;

• It’sanAAMembershipcard-theonecustomersusetocallAARoadservice• It’sanAASmartfuelcard-whichcustomersuseatparticipatingCaltexsitestogetfueldiscounts• Nowit’salsoaCountdownOnecard-whichcustomerscanuseatCountdowntogetClubPricesandalsoearnOnecard

pointstowardOnecardRewardsVouchersortoearnAASmartfueldiscounts.

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QIamalreadyanAASmartfuelcustomer,whatdoesthisnewcardmeanforme?AYouwillneedtoreplaceyourexistingAASmartfuelcardwithoneofthenewco-brandedcardsbypickingoneupfromaCaltexstore(orfromCountdownorAACentre).YouneedtolinkittoyourexistingAASmartfuelaccountbyfollowingtheinstructionsonthecardbacksuppliedwithyournewcardwhichhasthreeeasywaystoregister:throughtheAASmartfuelApp,bygoingonlineatAAsmartfuel.co.nz.,orbycallingAASmartfuelon0800842877.Onecardthatreplacestwopiecesofplastichastobegoodnews!Q.Ihaven’tgotanewAASmartfuel/OnecardorAAMembershipcard.WillmyAASmartfuelcardstillaccumulateandredeematCaltex?A.YesyourexistingcardwillstillaccumulateandredeemAASmartfueldiscountsatCaltexbutyouwillnotbeabletousethiscardtoaccumulateanydiscountsatCountdownstores(sowesuggestyougetanewcardfromCaltexorBPsoyoucanboostyourdiscounts)Q.HasCaltex’sfuelofferforAASmartfuelchanged?A.No.CaltexstillhastheirgreatEveryday6centperlitreofferonpurchasesof$40ormoreofpetrolordiesel(upto50litres)inasingletransactionQ.IsthereanychangetohowIearnorredeemmyAASmartfueldiscountsatCaltex?A.NochangeatallregardlessofwhichAASmartfuelcardyouareusingQ.DoesthismeanthatIcannowearnOnecardPointsatCaltex?A.No.ThenewOnecardprogramme(from10October2016)meansthatyoucannowearnAASmartfueldiscountsatCountdownwhichcanberedeemedatparticipatingAASmartfuelredemptionpartnersitesi.e.Caltex(&BP).ItdoesnotmeanthatyoucanearnOnecardPointsatCaltexoranyotherAASmartfuelpartnersite.Q.HowdoAASmartfueldiscountsworkatCountdown?A.Spendatotalof$100atCountdownoveraoneweekperiod(MondaytoSunday)onqualifyinggoodsandyouwillearnadiscountof$0.03cpl;spendatotalof$200atCountdownoveraoneweekperiodandyouwillearnadiscountof$0.06cpl.A$0.06cpldiscountisthemaximumthatyoucanearninaoneweekperiodatCountdown.[ThisofferbelongstoCountdownandmaychangeatanytimesobestyoucheckontheAASmartfuelorCountdownwebsites]YoucanearnadditionalfueldiscountsattherestoftheAASmartfuelpartnervillage.

Q.IwenttousemynewAASmartfuelcard/AAMembershipcardatCaltexaftershoppingatCountdownbutIdidn’thaveanydiscountsonthecardtoredeemandIshouldhave.A.Itispossiblethatduringthecardregistrationprocess,youmayhavenotselectedtheirchoiceofrewardasanAASmartfueldiscount.CountdowncustomersmustchooseeitherOnecardRewardsVouchersORAASmartfueldiscounts.You

cannotreceivebothonasingletransaction.YoucancheckandchangeyourrewardviatheAASmartfuelmobileapp,onlineatAAsmartfuel.co.nzoronlineatCountdown.co.nz.AlternativelyyoucancalltheOnecardCustomerCareCentreon0800404040orAASmartfuelon0800842877.Q.WillIstillbeabletoredeemmyFuelDiscountVouchersfromCountdownatCaltex?A.YesbutyoucannotredeemafueldiscountvoucherwithanAASmartfueldiscountinthesametransaction.Youhavetochooseoneortheother.Q.DoIhavetogetoneofthenewAASmartfuelcards?A.YesandNo.

Yes-ifyouwanttobeabletoearnAASmartfueldiscountsatCountdown,youneedanewcard(issuedfrom10October2016).

No-Ifyoudon'twanttoearnAASmartfueldiscountsatCountdownbutstillwanttoearnAASmartfueldiscountsatotherretailpartners,thenyoucankeepusingyourexistingcard.However,we’dreallyloveyoutoswaptothenewcard,registeritandaddittoyourexistingAASmartfuelaccount.IfyouloseyourexistingAASmartfuelcardoritstopsworking,youwillneedtograbanewAASmartfuelcardandaddittoyourexistingAASmartfuelaccount.

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IfyouhaveanoldblueOnecardwhichwasissuedbefore10October2016andhasnocobrandingonityoucanstilluseittoearnOnecardPointstoreceiveOnecardRewardsVouchers.Youwon’tbeabletoearnAASmartfueldiscountsatCountdown.

Q.HowdoIknowhowmanyAASmartfueldiscountsIhaveearnedatCountdown?A.YoucanlogintoyouraccountatAAsmartfuel.co.nztoviewyourdiscountsfromCountdownandanyotherAASmartfuelretailersyouhavevisited.Onceyouareloggedinyouwillbeabletoviewthedollarsyouhavespenttowardafueldiscount(centsperlitre).Youwillbeabletoseehowyouaretrackingtowardsadiscount.YoucanalsocheckthisviathefreeAASmartfuelapp(availableforiOSandAndroid).AlternativelycallAASmartfuelfree–0800842877Q.FromtimetotimeCountdowndoesthosebigfueldiscounts,i.e.spend$200andgeta40cdiscountonfuel.WillIstillbeabletogetthese?A.Yesandaboostedyes!Italldependsonyourcircumstancesandtherewardyouhavechosen.Letmeexplainmore:AllcustomersareabletogetfueldiscountsfromthesespecialoffersiftheyspendtherequiredamountofmoneyatCountdown,i.e.withtheexampleabove.

i) NotaOnecardcardholder?YouwillreceiveapaperfueldiscountvouchertoberedeemedatAASmartfuelfuelredemptionpartners(CaltexandBP).ThiscannotbeusedinconjunctionwithanyAASmartfueldiscounts.

ii) You’vechosenOnecardRewardVouchersasyourrewardatCountdown

You’llearnOnecardPointsfromyour$200shopandyouwillalsoreceivea40cpaperfueldiscountvouchertoberedeemedattheAASmartfuelfuelredemptionpartners(CaltexandBP).Thiscannotbeaddedtoanyotherdiscounts.

iii) You’vechosenAASmartfueldiscountsasyourrewardatCountdown:Youwon’treceiveapaperdiscountvoucher.

The40cAASmartfueldiscountwillautomaticallybeaddedtoanyotherAASmartfueldiscountsonyourcard.Q.IwanttochangefromearningOnecardRewardsVoucherstoAASmartfueldiscountswhenshoppingatCountdownA.YoucancheckandchangetheirrewardviatheAASmartfuelmobileapp,onlineatAASmartfuel.co.nzoronlineat

countdown.co.nz.AlternativelyyoucancalltheOnecardCustomerCareCentreon0800404040orAASmartfuelon0800842877.

Q.HowdoIknowhowmanyAASmartfueldiscountsIhaveearned?A.YoucanlogintoyouraccountatAAsmartfuel.co.nztoviewyourdiscountsfromCountdownandanyotherAASmartfuelretailersyouhavevisited.YoucanalsocheckthisviathefreeAASmartfuelapp(availableforiOSandAndroid).AlternativelycallAASmartfuelfree–0800842877Q.Ican’tlogintotheAASmartfuelsystem?A.Ifyou'rehavingtroubleloggingintotheAASmartfuelwebsite,perhapssomeofyourdetailsarenotregisteredcorrectlywiththem.Youcanloginusingyouremailaddress,AASmartfuelcardnumber,orusername.Ifyoucan’trememberyourpassword,clickthe“Forgotyourpassword”linkontheloginpagetogetanewonesenttoyou.Ifyouarestillhavingtroubleloggingin,pleasecontactAASmartfuelon0800842877.Q.Idon’tknowanythingaboutCountdown’sOnecardprogramme:A.ThisisagreattimetolearnaboutthegreatwaysCountdown’sOnecardprogrammecanhelpyoufindnewwaystosave,particularlyastheyhavepartneredwiththeAASmartfuelprogramme.WesuggestyoutryCountdown’swebsite,www.countdown.co.nz,theirOnecardCustomerCareteamon0800404040oremailOnecard@countdown.co.nzQ.WhataretheexpiryperiodsforAASmartfueldiscountsandFuelDiscountVouchers?

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A:AASmartfueldiscountsexpireattheendofthefollowingmonthinwhichtheywereaccumulated.FuelDiscountVouchershaveanexpiryperiodof1monthfromthedatetheywereissued.

Q.WherecancustomersgotoformoreinformationonAASmartfuelorCountdown?A.ForCountdown,customerscanvisitwww.countdown.co.nzoralternativelycalltheOnecardCustomerCareteamat(0800)404040.ForAASmartfuel,moreinformationisavailableatwww.AAsmartfuel.co.nzortheycancalltheAASmartfuel

CustomerSupportteamat(0800)842877.Q.CanIusemyAASmartfuelcardatZnowthatCaltexhasbeenpurchasedbyZEnergy?A.No.CaltexisthefuelredemptionpartnerfortheAASmartfuelprogramme.YoucanalsoredeemyourCountdownfueldiscountvouchers,SuperValuefueldiscountvouchersandFreshChoicefueldiscountvouchersatCaltex.