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Guide to booking your next
Comtravo 101
How to book by email
How to book with the OBE
How to book by phone
Traveling with Comtravo
Outstanding service & outstanding partners
Agenda
One smart tool and everything’s under control
Comtravo 101
Online Booking Engine Email Telephone
Book the best flight, hotel,
train, and rental car options
on an intuitive platform
Send booking requests by
mail and save yourself the
search
Bookings on the phone
with a travel expert
How to set up your profile
Comtravo 101
Your company’s admin invites
you to MyComtravo by email Sign in and change your password
9vR9bD1R
2.1.
How to set up your profile
Comtravo 101
Save your relevant data and
travel preferences:
BahnCard
Passport
Frequent flyer programs
3.
How to book by emailSimple. Fast. Efficient.
Using the email channel, you can book everything for your trip: flights, hotels, trains and rental cars.
This option is especially useful for intercontinental trips or bookers who want to minimize the time they spend
researching travel options online.
All you need to do is send us an
email with your travel request.
We’re available 24/7 and reply
within minutes.
How to book by emailThe request
Email your request with all the necessary details to
Hi Comtravo,
I need to go from Munich
to Hamburg next Thursday
morning and back Friday
a�ernoon. Hotel close to
my client Airbus please.
Thanks,
Anna
- Anna Richter Company Inc.
Who’s traveling where
When are you traveling for how long
What do you need
Which cost center / invoice address should be used
Requirements that differ from your company preferences
Trip to Hamburg
From:
To:
Subject:
(flight / hotel, etc.)
(e.g., extra baggage or preferred airline)
How to book by emailComtravo’s options
Every item in your offer will be carefully selected
based on price, availability, and your preferences.
Title of the travel option: Easily compare
options thanks to our summary headers
Select your preferred option with just
one click
If you need to make changes to your
request, simply reply to the email
Dear Anna,
Please see your options below:
Flight Munich - Hamburg - Munich
CONFIRM THIS OPTION
Lu�hansa
Munich (MUC)
Cheapest connection#1
Munich (MUC)Hamburg (HAM)
Hamburg (HAM)Th. 20 Feb. 06:40
Fr. 21 Feb. 22:15Fr. 21 Feb. 20:55
Reserved: Q473DX
PAYMENT DETAILS
1 Traveler € 221,29
Total (gross): € 221,29
Th. 20 Oct. 08:00
Lu�hansa
Nonstop
economy / rebookable / cancellable
Duration of flight: 1h 20m
Nonstop
Comment
Duration of flight: 1h 20m
LH2073
LH2060
economy / rebookable / cancellable
How to book by emailComtravo’s options
Our booking options always show you
the most important information.
Dear Anna,
Please see your options below:
Flight Munich - Hamburg - Munich
Airline and flight number
Booking conditions
Flight duration and
connections
CONFIRM THIS OPTION
Lu�hansa
Munich (MUC)
Cheapest connection#1
Munich (MUC)Hamburg (HAM)
Hamburg (HAM)Th. 20 Feb. 06:40
Fr. 21 Feb. 22:15Fr. 21 Feb. 20:55
Reserved: Q473DX
PAYMENT DETAILS
1 Traveler € 221,29
Total (gross): € 221,29
Th. 20 Oct. 08:00
Lu�hansa
Nonstop
economy / rebookable / cancellable
Duration of flight: 1h 20m
Nonstop
Comment
Duration of flight: 1h 20m
LH2073
LH2060
economy / rebookable / cancellable
How to book by emailThe checkout
A�er selecting your preferred option, you’ll
be redirected to the the checkout page.
Display or collapse the
details of each travel option
Enter up to 3 cost centers
ANNA RICHTER
FLIGHT
Invoice address
PAYMENT METHOD
TH. 20 FEB
FR. 21 FEBDirect
Direct
The booking will be issued on the selected invoice address
Enter cost center
06:40
20:55
08:00
22:151h 20m
1h 20m
How to book with the OBESimple. Clear. Straightforward.
With our self-booking tool (OBE), you can book flights, hotels, and trains as well as request rental cars.
It’s especially useful for recurring bookings (e.g., frequent routes) or frequent bookers.
You search for your preferred
travel options yourself. Travel
policies and preferences are
automatically applied to every
search.
The request
With our OBE, you can book flights,
hotels, trains, and rental cars for
yourself and others.
Book trips for up to
5 people
The search criteria are set to your
company’s preferences, but of
course you can change them
How to book with the OBE
The checkout
A�er selecting your preferred option,
you’ll be redirected to the check-out page.
As usual, you’ll receive all your travel
documents by email.
Add extras where needed
(e.g., baggage)
Check your payment method
and travel details
Confirm your booking with just
one click.
How to book with the OBE
How to book by phoneDirect. Personal. Any time.
Call our regular number or our emergency hotline. We’re here for you 24/7 – no hold times!
Simply give us a call and talk to us
about your travel request. Our travel
agents book your trip according to
your wishes.
How to book by phoneWe’re always available for you
Have the following details handy:
Who’s traveling when and where
What do you need
Which cost center should be used
Requirements that differ from your
company preferences
(e.g., extra baggage or preferred airline)
(flight / hotel, etc.)
During office hours, call:
+49 30 220 135 922.
Office hours: Monday – Sunday
5 a.m. – 1 a.m. (next day)
Outside office hours and in urgent cases,
call +49 30 280 959 47. We’re here for you!
2:23+49 30 220 135 922
Traveling with ComtravoYour itinerary & calendar entry
You’ll receive all your details as an itinerary a�er each booking.
Additionally, you’ll get a calendar invite and a check-in reminder for flights.
Mrs Anna RichterBooking number: B190116AYYTCN
10. Oct. 2019 06:20 Munich - MUC 10. Oct. 2019 07:30 Hamburg - HAM
11. Oct. 2019 19:15 Hamburg - HAM 11. Oct. 2019 20:30 München - MUC
Rebokkable: Yes Cancelable: Yes
Booking confirmation: Q473DX
Airline: Lu�hansa Operator: Lu�hansa Flugnummer: LH2060 Class: Economy Seat: Luggage: 1 Priority Boarding: NoAirline: Lu�hansa Operator: Lu�hansa Flugnummer: LH2073 Class: Economy Seat: Luggage: 1 Priority Boarding: No
Emergency hotline (24/7):
Flight to Hamburg (LH2060)
Thursday. 10 October
Lu�hansa Flight LH 2060
Confirmation number: Q473DX
1 day prior
Anna Richter
Confidential
Munich (MUC) 06:40 (local time) - Hamburg (HAM) 08:00 (local time)
06:40 to 08:00
Traveling with ComtravoAll your tickets, from one source
HOTEL FLIGHT TRAIN RENTAL CAR
You’ll receive a booking
confirmation that you can show
to hotel staff if needed. You
won’t need your credit card.
Once the online check-in is
open, you’ll receive a message
explaining how to create your
boarding pass.
You'll get an online ticket from
Deutsche Bahn. You can either
print it or save it to the DB app.
In addition to your booking
confirmation, you’ll receive a full
credit voucher for the rental car
provider. Present the voucher
when picking up your rental car.
Your credit card won’t be
needed.
Traveling with ComtravoCost assumption
Our cost assumption covers the hotel stay as
well as breakfast, parking, taxes, internet, and
phone costs (where applicable).
On-site services such as minibar, restaurant,
or laundry are not covered.
You can show our cost assumption form to the
receptionist should they have any questions
about your payment.
If you encounter any issues with your
payment, you can call our emergency hotline:
+49 30 280 959 47
COST ASSUMPTION /
Billings authorisation
Hotel and booking details:
Hotel name:
Travler:
Comtravo - booking reference:
Hotel - booking reference:
Date of arrival: 20.02.2020 Date of departure:
Hotel Motel One
central card
COMe938gnbj37n
883812
Details of invoicing:Original invoices should only be sent electronically by e-mail
([email protected]) or via Fax ( (+49) 89 71044 999708). Mail will not be accepted.
Please note: The original invoice must NOT be given to the traveler.
Company name and address: Comtravo GmbH
Schinkestrasse 20
Outstanding service – outstanding partnersOur other services
To make bookings for 10+ travelers,
you can send your request to
In case of strikes or flight cancellations,
we notify you and proactively find an
alternative.
With our centralized invoicing, you
no longer need to collect any
receipts.
Outstanding service – outstanding partnersOur other services
You can benefit from our automated
process to secure compensation for flight
cancellations or delays.
Earn 1000 award miles on Miles & More
for every 10th booked item (i.e., flight,
hotel, train, rental car).
For trips to countries that require a visa,
we automatically check your data and
contact you by email.
More information: www.comtravo.com FAQ: www.intercom.help/comtravo/de/ Content package: www.comtravo.com/de/content-paket/
Hotline (5 a.m. – 1 a.m.)
+49 30 220 135 922
Emergency hotline
+49 30 280 959 47
Addresse:
Comtravo GmbH · Schinkestraße 20 · 12047 Berlin
Managing Directors:
Michael Riegel · Jannik Wässa
