A4 homes & people November December 13

In this issue

Smarter shopping how the internet can save you moneySee pages 14-15

Where can I get online for free in Newcastle?See pages 8-11

Get online and get a job!See pages 12-13

Get switched on special edition! How the internet can save you time, money and open up a world of opportunities

November/December 2013Bringing you all the news that matters to you

homes people&

SWITCHEDONGET

Your Homes Newcastle Limited. Registered in England and Wales. Registration number 5076256.Registered of ce: Newcastle Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8PR.A company controlled by Newcastle City Council.

Designed by: barkingdog design and layout. Printed by: Mosaic Print Management Plcpage 2

Community Housing Of ces

Other numbers

Benwell and Scotswood

Blakelaw

Byker

Cruddas Park

Gosforth

Newbiggin Hall

North Kenton

Shieldfi eld

St Anthonys

Walker

Westgate

West Denton

Adaptations 0191 278 3842

Community Care Alarm Service 0191 278 8699

Envirocall 0191 278 7878

HASBET (Housing Anti-SocialBehaviour Enforcement Team) 0191 278 8740

Housing Advice Centre 0191 277 1711

Customer Involvement 0191 278 8720

Leasehold 0191 278 7725

Newcastle Furniture Service (NFS) 0191 278 1888

Repairs Centre and Gas Servicing 0191 277 8888

Your Choice Homes 0191 277 2020

Young Peoples Service 0191 277 1190

0191 277 1484

0191 277 1000

0191 278 1555

0191 277 1066

0191 277 1166

0191 277 4360

0191 277 4360

0191 278 1566

0191 278 1600

0191 278 8455

0191 277 1300

0191 277 7940

Rent 0191 278 8633

Repairs 0191 278 8633

Right to Buy 0191 278 8633

Tenancy 0191 278 8633

YCH 0191 278 8633

YHN general / Homes + People

Newcastle City Council Your Homes Newcastle 0191 278 8633

Rent 0191 278 8633

Repairs 0191 278 8633

Right to Buy 0191 278 8633

Tenancy 0191 278 8633

YCH 0191 278 8633


Your Homes NewcastleNewcastle City Council 0191 278 8633

0191 278 8633 dvb Ki Avcwb GKwU wjwLZ Abyevì Rb ejZ cvib| Newcastle Furniture service

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Rent GB Z_ nj Avcbvi iU GKvDU (fvovi wnmve wbKvm) m^| GB Z_ hw` A_ev Ab Kvb fvlvq cqvRb nq Zvnj GB bv^vi dvb Kib- 0191 278 8633

Repairs GB Z_ nj Avcbvi Ni evox givgZ KiZ PvIqv m^|GB Z_ hw` A_ev Ab Kvb fvlvq cqvRb nq Zvnj GB bv^vi dvb Kib- 0191 278 8633

Right to Buy GB Z_ nj UbvUì KvDwji Ni evox Kbvi AwaKvi m^| GB Z_ hw` A_ev Ab Kvb fvlvq cqvRb nq Zvnj GB bv^vi dvb Kib- 0191 278 8633

Tenancy GB Z_ nj wbDKvmvj KvDwji UbvU wnmve Avcbvi `vq `vwqZ m^| GB Z_ hw` A_ev Ab Kvb fvlvq cqvRb nq Zvnj GB bv^vi dvb Kib- 0191 278 8633

YCH GB Z_ nj Avgvì jwUs mvwfm( fvov welqK) m^| GB Z_ hw` A_ev Ab Kvb fvlvq cqvRb nq Zvnj GB bv^vi dvb Kib- 0191 278 8633

YHN general/Homes + People

GB Z_ nj BDi nvgm wbDKvmj mg| Ges Avgiv wKfve `vwqZ cvjb KiwQ m mg| BDi nvgm wbDKvmj, wbDKvmj wmwU KvDwji c KvDwji Ni evox eevcbvi `vwqZcv| GB Z_ hw` A_ev Ab Kvb fvlvq cqvRb nq Zvnj GB bv^vi dvb Kib- 0191 278 8633


. .

.

tlphoner au 0191 278 8633 pour obtenir une traduction crite.

Newcastle Furniture service

Ces informations concernent le service mobilier de Your Homes Newcastle, qui fournit du mobilier aux locataires pour les aider sinstaller dans leur logement. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633.

Rent Ces informations concernent votre loyer. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633.

Repairs Ces informations concernent les demandes de travaux pour votre logement. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633.

Right to Buy Ces informations concernent les droits des locataires relatifs lacquisition de leur logement social. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633.

Tenancy Ces informations concernent vos responsabilits en tant que locataire de la municipalit de Newcastle. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633.

YCH Ces informations concernent notre service de location. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633.


Ces informations concernent Your Homes Newcastle : qui est charg de grer les logements sociaux au nom de la municipalit de Newcastle et comment nous procdons. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633.

Repairsbmb@b@i@aa@m@i@pbi@bba@@Nba@@m@@bmy@i@b

@m@b@i@@@b@@b@@b0191 278 8633i@q@N

Right to Buy b@a@bb@@i@b@b@i@pbi@bba@@N@i@bba@@m@@bmy

@@@b@@b@@b@m@b@i0191 278 8633i@q@N

Tenancyab@@b@a@@@@bmbqi@i@pbi@bba@@N@m@@bmy

@m@b@i@@@b@@b@@b@i@bba@0191 278 8633q@i@N

YCH@@bm@ i@pbi@ bba@ @ N@@ b@@b@ i@ bba@ @m@ @bmy

@m@b@i@@@b0191 278 8633i@q@N


@i@pbi@bba@Your Homes Newcastle@b@b@a@@@@b@m@@

pbi@maii@b@a@bb@@aq@@@N@b@i@bba@@m@@bmy

@m@b@i@@@b@@b@0191 278 8633i@q@N

ou noutra lngua, queira ligar para o 0191 278 8633. Rent Esta informao refere-se sua renda. Se precisar desta informao em ou noutra

lngua, queira ligar para o 0191 278 8633. Repairs Esta informao refere-se ao pedido de reparaes em sua casa. Se precisar desta informao em

ou noutra lngua, queira ligar para o 0191 278 8633. Right to Buy Esta informao refere-se ao direito que os inquilinos tm de comprar a sua habitao social. Se

precisar desta informao em ou noutra lngua, queira ligar para o 0191 278 8633. Tenancy Esta informao refere-se s suas responsabilidades como inquilino social em Newcastle. Se

precisar desta informao em ou noutra lngua, queira ligar para o 0191 278 8633. YCH Esta informao refere-se ao servio de arrendamento. Se precisar desta informao em

ou noutra lngua, queira ligar para o 0191 278 8633. YHN general / Homes + People

Esta informao refere-se Your Homes Newcastle, a organizao responsvel pela gesto da habitao social em nome do Municpio de Newcastle, e a nossa situao actual. Se precisar desta informao em ou noutra lngua, queira ligar para o 0191 278 8633.

idioma, llame al 0191 278 8633. Repairs sta es informacin sobre cmo pedir que se realicen reparaciones en su casa. Si necesita esta

informacin en espaol o en otro idioma, llame al 0191 278 8633. Right to Buy sta es informacin sobre los derechos de los inquilinos a comprar su vivienda municipal. Si necesita

esta informacin en espaol o en otro idioma, llame al 0191 278 8633. Tenancy sta es informacin sobre sus responsabilidades como inquilino municipal de Newcastle. Si necesita

esta informacin en espaol o en otro idioma, llame al 0191 278 8633. YCH sta es informacin sobre nuestro servicio de adjudicacin. Si necesita esta informacin en espaol

o en otro idioma, llame al 0191 278 8633. YHN general / Homes + People

sta es informacin sobre Your Homes de Newcastle, que es la responsable de gestionar las viviendas municipales en nombre del Ayuntamiento de Newcastle, y sobre nuestra manera de hacerlo. Si necesita esta informacin en espaol o en otro idioma, llame al 0191 278 8633.

This is Homes & People the newsletter for Newcastle council tenants and leaseholders. If you want this information in your own language we will arrange for an interpreter to help you on 0191 278 8633. This information is also available in easy read, large print, Braille and audio tape. We can also arrange for you to see a British Sign Language interpreter.

Contents

SWITCHEDONGETappSWITCHEDONGET

poweryouve got the

Page 3 Get switched on!

Page 4 Vale House residents get online!

Page 5 Get web wise with our jargon buster

Page 6 Get onlineget a job!

Page 8 QR codes New number to call to pay your rent Try our new mobile phone app

Page 9 Where to get online for free in Newcastle

Page 13 Get web wise with our free drop in sessions

Page 14 Smarter shopping how to make savings online

Page 16 Apprenticeships at YHN

Page 18 Youve got the Power results Changes to housing management services

Page 19 25 prize wordsearch

Page 20 Training courses

Listen to this issue online: www.yhn.org.uk/home/listen_online.aspx

150 years ago most households in Newcastle didnt have inside toilets. 100 years ago not all houses had mains electricity or gas, and more recently not everyone had central heating now we couldnt do without any of these. We believe getting online is just as important. More and more services are being provided electronically and we want to make sure you dont get left behind. If you claim benefi ts such as Housing Benefi t, Jobseekers Allowance or Working Tax Credits, youll soon be expected to manage your claim online.

In this edition we explain why getting online is so important, and how we can help you. Our jargon buster will explain troublesome

technical terms, and tenants tell us how gaining IT skills has helped them get jobs and save money.

For more information visit the Get Switched On page on our website which has lots of information, links and details of training courses and events in your area to help you get online - www.yhn.org.uk/home/get_switched_on.aspx.

Whatever your reason, theres never been a better time to go online and get switched on.

Michael MorrisLead Offi cer, Digital Inclusion and Employability Project Group

What is digital inclusion? For YHN its about making sure you have the best chance of getting online and are taking full advantage of what the internet can offer. Whether youre looking for a job, pursuing a hobby, shopping for a bargain or want to get in touch with family or friends, getting switched on can make your life easier, save you money and open up all sorts of new opportunities.

Get switched on!Welcome to a special digital inclusionedition of Homes & People

page 3

SWITCHEDONGET

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Over 200 residents of Vale House, a multi-storey block in Jesmond, are benefiting from free internet access in their community room after WiFi and computers were installed by YHN. Residents can pop down to use the computers or bring their own laptops or tablets to access the internet using the free WiFi.

Free internet access at Vale House runs the same as internet access at the citys libraries residents just need a library card to log on and can use the computers for up to two hours a day.

Ian Carmichael, chair of the Vale House Tenants Association, has been heavily involved in making the project happen. Ian said: We wanted to get the computers in so residents could prepare for managing their benefits online knowing how to use a computer and email is going to be essential. Were also keen to start groups including a local history and ancestry group using the computers, and residents can use them for internet banking and to search for jobs and update CVs.

The computers and free WiFi have gone down well with the residents, including Sylvia Rix (left) who uses the internet to keep in touch with her daughter and grandchildren in Australia.

Vale House is a pilot of what we want to do in the long term. Geof Ellingham, YHNs Head of IT, said: Our aim is to deliver free basic internet into every YHN home in the city. We think that internet access should be available like a utility it should be like switching on your water or gas. We know cost is a barrier for lots of people and its our intention to remove that.

page 4

Vale House residents get online!Sylvia (pictured below) uses Skype, which is a software programme that allows you to make phone and video calls over the internet. If you have friends or family with Skype too, its free to call them, wherever they are in the world.

Sylvia said: Its wonderful being able to talk to my daughter and grandchildren and to see them face to face, especially as they live so far away. Its just lovely to be able to see their faces and have a proper chat, and it doesnt cost anything. My niece and nephew showed me how to get started and now I can do everything on my own. If I didnt know how to email or Skype we would have to rely on letters and expensive phone calls this is a much nicer way of keeping in touch.

Were hoping to run similar schemes offering customers free internet access towards the end of 2014/15 watch this space!

Joan, Ian and Sylvia using the Vale House computer room.

Baffled by broadband? Puzzled by programmes? Our short guide should help unravel some of the jargon

Get web wise with our jargon buster

A type of computer programme commonly used on smartphones or tablets that allows you to perform almost any task, from accessing a website to playing a game.

Short for web log, a blog is an online diary or journal created by someone to record in writing their thoughts, feelings or views on a specific subject or on life in general.

High speed internet connection.

Short for electronic mail. Similar to a letter, it is sent via the internet to another person.

An online social network used for connecting with friends and family. It lets you and the people you connect with create and share information, photos and comments and can also be used by businesses for marketing.

The physical parts of computers that you can touch e.g. keyboard, monitor.

A programme tells the computer what to do and how to do it.

Special websites (e.g. Google and Bing) that index millions of web pages making it easy to find a website or page quickly.

Allows users to make voice calls over the internet to another computer for free.

A mobile phone that can perform many functions of a computer including accessing the internet.

Using websites (like Facebook and Twitter) to connect and share information with other people.

Instructions that tell computer hardware what to do, also called programmes, packages or applications.

A type of internet-enabled computer that works in a similar way to smartphones. They have touchscreens instead of a keyboard.

An online social network in which people connect with each other to share information, opinions and views. Users share short messages called tweets with the people who follow them.

A web address, e.g. www.yhn.org.uk. It stands for uniform resource locator.

A programme on your computer that allows you to access websites on the internet, e.g. Internet Explorer or Safari.

Wireless broadband that enables you to access the internet from any room in your home. It is also available in many public places.

App

Blog

Broadband

Email

Facebook

Hardware

Programme

Skype

Smartphone

Software

Tablet

Twitter

URL

Web browser

WiFi

Social networking

Search engine

Get onlineget a job!

Tony Bannon, from Cruddas Park, is working as a Community Environmental Assistant after learning how to put together a CV and apply for jobs online.

A year ago I didnt know one little bit about computers I didnt even know how to turn one on. Id always worked on building sites so Id never had to use computers. Nowadays you need to be able to use a computer to apply for jobs and I knew I had to do something about it.

I started going to Skills Club which was run by Newcastle Futures. I started a computer training course - I was petrifi ed, Id never used one before and this was all new. It was a big step for me. I had no confi dence but I received so much support. I learnt how to set up my own email address and apply for jobs online, and I got help to put together a CV which I used to apply for jobs.

Thanks to my new skills I was able to apply for a job as a Community Environmental Assistant at YHN and was over the moon to get the job. I get to go out and about, tidy up gardens and communal areas and generally improve the look of estates.

If I hadnt taken the step to learn how to use a computer Id still be stuck in a rut and out of work. Even though the kinds of jobs I want to do dont involve using a computer it was really important I learnt how to apply for jobs online and how to put together a CV. Its improved my confi dence and made a big difference to my life.

Job hunting can be diffi cult, and these days lots of jobs are only advertised online. You could be missing out on lots of great opportunities if youre not confi dent using computers. If your IT skills are a bit rusty, or if youve been in one of the many jobs that hasnt involved sitting behind a desk, the thought of using a computer to apply for jobs can be very daunting.Internet job sites such as the governments Universal Jobmatch website contain thousands of jobs. If youre looking for work its important you know how to search online, especially if you claim Jobseekers Allowance. Your job centre adviser could insist you use Universal Jobmatch to apply for jobs, and if you refuse without good reason, you could lose your benefi t.

Dont worry theres lots of help out there. Even if youve never used a computer before you can fi nd a course that will teach you the basics, as well as ones that will bring you up to speed on offi ce and internet skills.

Here, two YHN customers tell us how brushing up on their computer skills helped them get a job

page 6

Id still be stuck in a rut and out of work if I hadnt learnt how to use a computer

Anthony Mburu, from Walker, completed YHNs Offi ce Admin training course to help develop the right computer skills he needed to get an offi ce job. The course taught him the basics around word processing and spreadsheets and these new skills gave him the confi dence to apply for the jobs he was interested in. Anthony is now working as a Customer Service Advisor at YHNs Walker Community Housing Offi ce. He said:

Id used a computer for the internet and Facebook but I didnt know where to start with things like word processing packages or how to use a computer for work. I was working in a bakery but wanted to get a job in an offi ce so I signed up for the Offi ce Admin course and it was a real eye opener.

The course was really helpful and Id recommend it to anyone who wanted to improve their computer skills to get a job. I developed a much better understanding of Microsoft Word things like formatting, using bold and italics, how to use shortcuts and how to cut and paste. After completing the course I felt like I had the right skills and knowledge to apply for offi ce jobs, and was really happy to be offered the position with YHN.

Im using some of the things I learnt on the course at home now as well as in work. After learning how to use spreadsheets I set up a budgeting spreadsheet to help me keep track of my incomings and outgoings. Before I used a pen and paper to note everything down and would often make mistakes but now I just need to switch on my computer to see how much I have left until I get paid.

The course gave me a lot of confi dence and really improved my computer skills. Learning how to use a computer for work helped me get my job and Im using my new skills in my personal life too.

page 7

Developing my IT skills helped me get a job and manage my money

Find out more Come along to one of our IT drop in sessions for help getting online see page 13 for details.

Newcastle Futures can support you to use the computer and internet call free on0800 587 0478 for more information.

Were hoping to run another Offi ce Admin course next year call 0191 278 8723 or text Training with your name and address to 0781 578 4037 for more information.

QR (Quick Response) codes work in a similar way to a barcode, but allow you to access information straight from a smartphone. A smartphone is an advanced mobile phone, which gives you access to the internet.

Scanning a QR code will take you straight to a webpage. Weve created a QR code to make it easier for you to pay your rent online.

Try it!

Its simple, just follow these steps:

1 Using your smartphone/iPod Touch/iPad etc., download a free barcode reader or QR reader application from your app store or marketplace.

2 Open the app, and using the smartphone camera scan (or take a photo) of the code.

3 Youll be taken straight to the Newcastle City Council online payment page where you can pay your rent.

page 8

Scan and go!

New number to call to pay your rent

Try our new mobile phone app

Have you noticed funny looking square barcodes and wondered what they are? They are called QR codes and they make it easier and faster to access information.

Newcastle City Council have moved to a single number where customers can reach all of the councils services.

If you have a smartphone, you can now report repairs, pay your rent and access advice and support services using our new app. Heres how:

For instructions on how to make a payment visit the Your rent account page on our website www.yhn.org.uk

You must ensure that you have your 11 digit reference number and a valid debit or credit card. Your Community Housing Office (details on page 2) can confirm your 11 digit reference number.

1. Go to the App store or Google Play on your smartphone

2. Search for My Landlord

3. Install free app

4. Select Your Homes Newcastle from the list

Click on More services and youll also find a link to the Money Advice Service - a free service set up by the government to help people make the most of their money. Find out about bank accounts, debt, loans and credit cards all at the touch of a button.

We hope this makes accessing information easier and more convenient for you, wherever you are.

To pay your rent over the phone call 0191 278 7878. The system is operated by voice recognition but youll be given the option to transfer to a member of staff to make the payment.

COMPUTER ANDINTERNET ACCESSCOMPUTER ANDINTERNET ACCESSCASTLE

WOOLSINGTON

WESTERHOPENEWBURN

LEMINGTONDENTON

FENHAMSCOTSWOOD & BENWELL

ELSWICKOUSEBURN WALKER

WALKERGATENORTHHEATON

SOUTHJESMONDNORTHJESMOND

WINGROVE

KENTON WESTGOSFORTHEASTGOSFORTH

PARKLANDSFAWDON

BLAKELAWDENE

EAST

WESTGATESOUTHHEATON

BYKER

ADVICE AND TRAINING IN NEWCASTLE

WHERE TO GET ONLINE FOR FREE IN NEWCASTLESWITCHEDONGET

CITY CENTREOrganisation/location Address Contact details

Centre Against Unemployment

4 Cloth MarketNE1 1EE

0191 232 [email protected]

Chinese ICT Open Learning Centre

117 Westgate Road NE1 4AG

0191 2303158 [email protected] www.c-ict.co.uk

City Library Charles Avison Building, 33 New Bridge Street West NE1 8AX

0191 277 4100 [email protected]

North of England Institute of Mining and Mechanical Engineers

Neville HallWestgate RoadNE1 1SE


Space 2 Newgate Shopping Centre Clayton Street (old Woolworths building) NE1 5RB


Tyneside Foyer 114 Westgate Road NE1 4AQ

0191 260 6100www.stonham.org.uk

Visitor Information Centre

8-9 Central ArcadeNE1 5BQ


page 9

page 10

WEST END: ARTHURS HILL, BENWELL, BLAKELAW, CRUDDAS PARK, ELSWICK, FENHAM AND SCOTSWOODOrganisation/location Address Contact details

Blakelaw Library Binswood Avenue, Blakelaw NE5 3PN


Newcastle City Learning

Westgate Community College, West Road, NE4 9LU

0191 2986960newcastlecitylearning@ newcastle.gov.uk

Cornerstone Project 62 Armstrong Road NE4 7TU


Newcastle Futures - Go West

Go West, 438 Westgate Road NE4 9BN

0191 272 5553www.newcastlefutures.co.uk

Denton Burn Library West Road NE15 7QQ


Search Project 74 Adelaide Terrace, Benwell NE4 9JN


Families Matter Sure Start Cowgate and Blakelaw Childrens Centre, Lindfield Avenue, NE5 3PL


Student Care Bureau 414 Westgate Road NE4 5NH


Fenham Library Fenham Hall Drive, Fenham NE4 9XD


Success 4 All @ Millin Centre

Millin Centre, 160-164 Ellesmere Road, NE4 8TR

07930 [email protected]

West End Library Condercum Road, Benwell NE4 9JH


First Step 435 Westgate Road NE4 8RN


JET (Jobs Education & Training)

34 Grainger Park Road, Grainger Park Estate, NE4 8RY

0191 273 5761www.jetnorth.org.uk

Integration Gates CIC Benwell Nature Park, Visitors Centre, Atkinson Road, NE4 8XT

0191 273 9477www.integrationgates.org.uk

EAST END: BYKER, HEATON,SHIELDFIELD, ST ANTHONYS, WALKEROrganisation/location Address Contact details

ACANE - African CommunityNorth East

1 Raby Cross, BykerNE6 2FF

0191 265 8110http://tinyyurl.com/bykeracane

Byker YMCA NeighbourhoodYouth Project

71 Wolsely House, Dunn Terrace, Byker, NE6 1DA

0191 276 6052www.newcastleymca.com

East End Customer Service Centre

83-85 Shields Road, BykerNE6 1DL


East End Library Hadrian Square, BykerNE6 1AL


Henshaws North East Room 25, Heaton ComplexTrewhitt Road, NE6 5DY


High Heaton Library Newton Road, High HeatonNE7 7HD



Trewhitt Road, Heaton ComplexNE6 5DY


Skills Funding Agency East End Customer Service Centre 83-85 Shields Road, BykerNE6 1DL

0191 278 2751www.newcastlefutures.co.uk

Martha & Marys Community Caf

Chillingham RoadNE6 5LN

0191 228 9078www.marthaandmarys.co.uk

Success 4 All @ Kids Kabin

Kids Kabin, 10 Church WalkNE6 3DW


Success 4 All @ WalkerTechnology College

Walker Technology College, Waverdale Avenue, NE6 4LA


Thomas Gaughan Community Centre

Yelverton Crescent, Pottery BankWalker, NE6 3SW


Walker Learning Hive Christ Church, WalkerNE6 4DB

0191 271 0131www.facebook.com/pages/Walker-Learning-Hive-at-Christ-Church/426742760698359

Walker YMCA Detached Youth

633 Welbeck Road, WalkerNE6 4JL


Walker Activity Dome Wharrier StreetNE6 3BR

0191 [email protected]

page 12

NORTH: GOSFORTH, LEMINGTON, NEWBIGGIN HALL, NEWBURN, NORTH KENTON & WEST DENTON

CITYWIDE & OUTREACH

Organisation/location Address Contact details

Organisation/location Address Contact details

For more information on the advice, access, courses and training these centres offer see www.newcastle.gov.uk

Burnside Community Garden & Community Hub

34 The Burnside, West Denton NE5 5BS


Haven (Tyneside) 323 High Street, GatesheadNE8 1EQ


Community Computer at Sure Start North - Northern Villages

The Brunswick Park Centre, Westfield Ave, Brunswick NE13 7EG

0191 217 1069http://www.surestartnorthcc.org.uk

JobCentre Plus Citywide www.gov.uk/contact-jobcentre-plus

Cowgate YMCA Project

Cowgate Centre, Houghton Avenue, NE5 3UT

0191 2712999www.newcastleymca.com


Citywide 0191 298 6960newcastlecitylearning@ newcastle.gov.uk

Dementia Care Partnership Alzheimers Society, Sinclair Court, Darrell Street, The Bradbury Centre, Brunswick Village, NE13 7DS


UNISON Bridges to Learning Project

Citywide 0191 277 4358/ 07984 [email protected]

Fawdon Library Fawdon Community Centre, Fawdon Park Road, NE3 2PJ


Gosforth Library Regent Farm Road, Gosforth NE3 3HD


Kenton Library Kenton Centre, Hillsview AvenueKenton, NE3 3QJ


Newbiggin Hall Library

Simonside Community Centre, Bedeburn Road, NE5 4JQ


Newburn Library High Street, Newburn NE15 8LN


Outer West Library Denton Way, Denton Park NE5 2QZ


Wyndley House Flat 1, Montague Estate Kenton, NE3 4RJ


Kenton Bar Tenants and Residents Association

13a Mallowburn CrescentKenton Bar, NE3 3YL

0191 286 [email protected] / [email protected]

Would you like to learn more about using a computer and the internet? Pop along to one of our free training sessions across the city to learn how to set up an e-mail account, start internet banking, or search for jobs online.

You can have a go on our laptops, iPads and Kindles, and if you have a laptop, mobile phone or digital camera of your own then bring it along and we can help you get the most out of it.

page 13

More in depth trainingWould you like to spend more time with our trainers to develop yourcomputer skills and get more confi dent using the internet? ContactCaroline Simblett on 0191 211 5181 or email [email protected] for more information and to book your place.

Get web wise with our free drop in sessions

Date Time Area Venue

7 January 2014 10am 2pm Blakelaw Moorland House

9 January 2014 10am 2pm Lemington Lemington Centre

15 January 2014 10am 1pm Throckley Throckley Community Association

16 January 2014 10am 2pm Gosforth Wyndley House

20 January 2014 10am 1pm Fawdon Fawdon Community Centre

22 January 2014 10am 1pm Dinnington Memorial Village Institute

27 January 2014 10am 2pm Walker Thomas Gaughan Centre

29 January 2014 10am 2pm Heaton Molineux Court

30 January 2014 10am 2pm Westgate Queens Court

31 January 2014 10am 2pm Benwell West End Customer Service Centre

4 February 2014 10am 2pm Elswick Waverley/Mather

6 February 2014 10am 2pm Riverside Dene The Larches

7 February 2014 10am 2pm West Denton Denton Park House

10 February 2014 10am 1pm Walker Walker Learning Hive

SWITCHEDONGETJust let us know which session youd like to come along to by calling Caroline Simbletton 0191 211 5181 or emailing [email protected]. Refreshments will beavailable we hope to see you at one of the sessions below!

Smarter shopping how to make savings online

Websites that reward you with cash just for shopping with certain retailers are a great way to save money on your shopping.

Remember:

Cashback sites pay you a cash reward when you click through from them to buy goods or financial products. And if you use them regularly, the extra money you earn can add up to hundreds of pounds a year.

If youre shopping online, sign up to a cashback website like Quidco or Top Cashback and then search for the online retailer you want to buy from. If that retailer is listed, click the cashback offer link. Your visit is then tracked, so if you buy something youll receive cashback once the transaction is processed.

For example if you bought a pair of trainers for 30 and clicked through using a cashback website that offered 10% cashback, you would receive 3 in your account just for clicking a link. Easy!

Why do cashback websites pay out?

Every time you shop using a cashback website it receives commission from the retailer for generating a sale. As a reward for using their service they then pass this commission back to you, in the form of cashback.

Cashback isnt yours until its in your bank account.

Dont store cash - most cashback sites set a limit which you must reach before you can withdraw cash, its best to withdraw it as soon as you hit that limit.

Make sure its the cheapest deal - dont be swayed by an extra 5% cashback when shopping you might get a cheaper product on another site without the cashback.

Consider clearing your computers cookies - cashback sites track your visits by putting cookies (little bits of info that identify you) onto your computer.

Think of cashback as a bonus its not guaranteed.

You dont get the money instantly it can take a few weeks for the cash to be paid.

Top cashback sites www.topcashback.co.uk

pays out 101% of the cashback it receives, no annual admin fee, free membership. Cashback available with over 3,800 companies including Amazon, Tesco, Debenhams, Argos, Marks & Spencer, Vodafone and many more.

www.quidco.com 280 average annual cashback per member, voted best cashback site in 2012/13 Consumer Moneyfacts Awards, 3,500 companies available which include Boots, Halfords, Clarks, Dorothy Perkins, Dominos, Hotels.com, and many more.

Online savings stories!YHN customers Pauline and Amanda are experts in saving money using the internet.

Signing up to freebie websites has let me try loads of things for freeAmanda White, from Newbiggin Hall, has received hundreds of free samples by using the internet.

You can save loads of money by using the right websites. Im signed up to a few different websites that send out free samples Ive had washing up liquid, make up, shampoo, books, pensits always nice to get something for nothing! Websites like Savvy Circle, Bzz Agent and Magic Freebies let you try different products for free and pass on reviews. Ive also had coupons for money off things at the supermarket.

If Im shopping online Ill have a look for a discount code or free delivery code to save money before I pay. Everyone loves to make a saving or get something for nothing, and the internet makes that possible. Id definitely encourage people to use the internet to save money, there are so many different sites and theres something for everyone.

Ill be doing my Christmas shopping onlinePauline Urwin, from Walbottle, uses cashback sites and voucher codes to save on her shopping.

It took me a while to cotton on to how much I could save shopping online but Ive saved a fortune and its dead easy. If youre going to buy something you might as well go through a cashback website and get something back for it.

I saved 40 when I was buying my youngest ones pram I found a good deal online then had a voucher code for money off and also free delivery. Ill be doing my Christmas shopping online too and making the most of cashback and voucher codes.

Its really worth doing. Before you pay just open a new tab and search for money off vouchers or free delivery codes or cashback. More often than not youll find something and you can make a saving.

Earn as you learn: apprenticeshipopportunities at YHNAre you unemployed and aged between 16 and 24? YHNs Apprenticeship Programme 2014 is now recruiting and we want to hear from you.Apprenticeships are an excellent way to gain qualifi cations and workplace experience. Youll be employed by YHN for one year and can earn as you learn by gaining practical skills in the workplace whilst studying for nationally recognised qualifi cations at college, including an NVQ level 2.

To be eligible applicants need to be aged between 16 and 24 when the apprenticeship starts, and live in a YHN managed home.

We have a range of opportunities available:

Michael Traynor, who lives in a YHN managed property in Newbiggin Hall, has just started work as an Administrative Assistant in YHNs Furniture Service after completing an apprenticeship.

When I applied for the apprenticeship I was out of work and struggling to get a job. I had lots of experience in catering but I wanted an offi ce job I just didnt have any experience. I applied for the Business Admin apprenticeship at YHN and was really happy to get the job.

The apprenticeship was brilliant. I liked having the responsibility for my own work; I wasnt just photocopying and fi ling all day long, I really got stuck in.

I studied NVQ Level 2 in Business Admin at college one day a week which really backed up the practical experience I was getting at YHN, and when the job came up with NFS I felt I had the right skills to apply. The whole team helped me with the application and interview preparation, and in the interview I could talk about the skills I had gained during my apprenticeship.

I cant explain the feeling when I found out I got the job, I was so happy and excited. Its made a massive difference to how much money I have and Im determined to keep moving forward. My apprenticeship was the best thing Ive done I received so much support and got lots of experience, and, most importantly, a job at the end.

Business Admin Apprenticeship (5 vacancies) youll be supported to develop a range of new skills and experience in a busy offi ce environment.

Housing Apprenticeship (2 vacancies) based in one of our Community Housing Offi ces, youll be equipped with all the skills neededto provide an excellent frontline service to YHN customers.

Customer Service Apprenticeship (1 vacancy) youll be trained to be part of a call handling team that provides emergency help and support to vulnerable YHN customers.

ICT Apprenticeship (1 vacancy) youll help provide ICT support across YHN.

Finance Apprenticeship (1 vacancy) to support the Finance team with the day to day fi nancial requirements of YHN.

I got my job thanks to my apprenticeship

Jessica Hannigan is now working as a Customer Service Advisor in YHNs Enquiry Centre after completing an apprenticeship.

I applied for the Customer Service apprenticeship after seeing it advertised on the Apprenticeships website. Id worked in a gym before but fancied a different career. The application process was straightforward and I was really happy to be offered the opportunity and was determined to work hard and impress.

My apprenticeship was in YHNs Enquiry Centre and I worked as part of a team dealing with customer enquiries and making outgoing calls. It was totally different to anything Ive ever done but the support I received from colleagues was fantastic. Both my manager and mentor were really encouraging, I really felt part of the team.

At the same time I worked towards an NVQ Level 2 in Customer Service and received lots of training with the other apprentices at YHN it was great to have others in the same boat as me. We all did telephone training and attended sessions with the Careers Service where we got help with CVs and interview techniques.

The Customer Service Advisor job came up and my mentor encouraged me to apply. This really helped as I knew she believed I could do it. I was really really happy to get the job it was what Id been working towards.

Its brilliant to be a full time member of the team, the apprenticeship really prepared me for it. The biggest difference is the money when I saw my first pay slip I was like, wow! Its made a massive difference to me, I used to live with my granddad and now Ive been able to get my own place. Ive booked a holiday to Tenerife in January which I couldnt have afforded before.

Apprenticeships are really good opportunities, I would recommend them to anyone. Anyone thinking about applying should just go for it just look at me to see what you can achieve.

How to applyYHN apprentices are paid 99.16 per week and work 37 hours per week. To find out more and to request an application pack, contact Newcastle City Learning:

telephone: 0191 277 3506

email: [email protected]

Closing date: Wednesday 15th January 2014 at 12 noon. BUT HURRY - If were oversubscribed with applications we may close the vacancies sooner so please apply today. What are you waiting for? This could be the start of a very bright future!

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My apprenticeship really prepared me for work

Interested in painting and decorating?See page 20 for information on an apprenticeship with Bell Group.

Changes to housing management servicesIn the last edition of Homes & People we told you about a review of the services we offer that are directly affected by the governments benefit changes, including tenancy and estate management, income collection and information, and advice and support.

Building communities through positive change

The review has concluded that a new approach is needed to help us support customers during challenging times, and at our Board meeting in September, YHN Board agreed. We are going to replace our current housing management service with three specialist functions Housing Options, Income Management, and Tenancy and Estate Management to provide you with a more expert service. This means if you have a question about your rent account youll speak to someone who deals specifically with rent, or if you had concerns about the standard of your estate you would speak to someone who deals with estate management. Rather than dealing with one Housing Officer with general knowledge, youll speak to specialist members of staff depending on what the issues are.

Across the country lots of social housing organisations have switched to this specialist approach and it works well. We think providing more focused services will really benefit you and youll receive a more dedicated and knowledgeable service.

Well be creating bigger teams of staff and were looking to expand our presence in Customer Service Centres where we already have teams. Some offices will be closing but were working hard to ensure the new locations are within easy reach of all customers.

The changes wont take place until April 2014 but well be doing a lot of work between now and then to keep you informed. Well be contacting you in the new year with information on how these changes will work for you.

In the meantime, if you have any comments, questions or queries you can email [email protected] or call 0191 278 8600.

Neil Scott Director of Tenancy Services

Back in July we asked you to vote on a number of projects that aimed to make environmental improvements to estates.

The votes have now been counted and verified and were pleased to announce the results!

We originally asked you to vote on your top five projects from each category that we could deliver in the next 12 months. As we had such an overwhelming response to the projects, weve decided to extend the scheme over two years so that we can deliver even more of the projects!

In total we received over 450 voting forms back thats over 6,000 individual votes. So thank you to everyone who took the time to read the guide and cast their vote.

There were far too many successful projects to fit into this newsletter but you can see them all on our website at www.yhn.org.uk

Although many of the projects put forward got through in round one, we werent able to deliver all of them. Any projects that were unsuccessful this time will automatically get entered in the next round of Youve got the Power planned for 2015.

If you have any questions about the successful projects or arent sure if one you voted for made the shortlist, call 0191 2783842 or email [email protected]

poweryouve got the

Jean Rutherford was the lucky winner of last issues wordsearch competition.Ms Rutherford wins a 25 Eldon Square voucher congratulations!

25 prize wordsearchComplete the wordsearch to win a 25 Eldon Square voucher to spend on whatever you fancy!

Send your completed puzzle along with your name, address and a daytime telephonenumber to:

Homes & People competition, Communications team, Your Homes Newcastle, YHN House, Benton Park Road, Newcastle upon Tyne, NE7 7LX by 31 January 2014.

Please note: competitions are only open to tenants and leaseholders with no rent arrears.

Name:

Address:

Postcode: Daytime telephone number:

Broadband

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Internet

Keyboard

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Mouse

Online banking

Price comparison

QR code

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Tablet

Universal Jobmatch

Voucher code

Walker Learning Hive

Website

WiFi

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Painting anddecoratingapprenticeship taster courseWere working with Bell Group,

one of the largest contractors

in the UK, to deliver a three-

day painting and decorating

apprenticeship taster course.

Successfully completing this

course will guarantee you

an interview for a three-year

apprenticeship with Bell Group in

Painting and Decorating. There

are two apprenticeships available.

The course will include both

practical and theory based

training and on completion youll

receive:

entry level qualifi cations in

Asbestos Awareness, Basic

Health and Safety, and Fire

Safety

funds to achieve your Construction Skills Certifi cate

NVQ Level 2 in Painting and

Decorating

Youll receive a contribution

towards lunch. Applicants must

be unemployed, and between

16-25.

Practical skills training course

Learn practical skills in our three-week part-time tr

aining

course. Successfully complete the course and youl

l be

guaranteed an interview for a job with YHNs Gar

den

Care team (three jobs available) or Facilities Manag

ement

team (two jobs available). The course will cover:

manual handling training

emergency First Aid at Work

Sharps awareness training

asbestos awareness training

dealing with diffi cult situations

team working

This course starts in January 2014 so you must reg

ister

your interest soon. Applicants must be in receipt

of

bene ts and aged 16 or over.

Come along to our open day to fi nd out about training, volunteering and jobs with organisations including Newcastle College, Newcastle Eagles, Rookie Sports, Unison, YHN, Bell Group, Group Horizon, and Newcastle Futures.

Find your way back to work with our jobs and training open day

Want to book a place or fi nd out more?If youre interested in doing any of these courses please contact Jill Davie by:

Phone - 0191 278 8723 Text - Training with your name and address to 0781 578 4037 E mail - [email protected]

Training courses are open to all Newcastle City Council tenants and leaseholders. YHN can offer a range of support to help you attend our courses like signers and interpreters. If you feel you need any additional support, please just ask.

Opportunities include: apprenticeships in painting and decorating jobs at YHN in gardening, environmental work and

admin jobs and training in catering, hospitality, hotels and

childcare training in retail, beauty and engineering help with CVs and interview skills IT and computer training volunteer opportunities with sports organisations

Date: Monday 2 DecemberLocation: St James Park Refreshments and lunch will be provided along with a chance to win a top of the range tablet computer book your place today, dont miss out!

Documents

A4 homes & people November December 13